Pleasanton Chimney, Inc.

My masonry chimney had deteriorated and major work was required on loose heavy stones near the crown. Pleasanton Chimney Inc did the necessary demolition and restoration. In very hot weather, scaffolding and a Hi-Lift were needed for the 40 ft height. They were careful to protect my roof and nearby HVAC and cleaned up daily. All employees were respectful, hardworking and did not take liberties. The restoration was done competently with the new stone and mortar well matched to the existing structure. The completed job, with a copper latticed multi-flue cap, has enhanced the appearance of my home. In view of the scaffolding, equipment rental, materials and labor involved the cost was realistic.

Review: I originally hired him to do a standard chimney and fireplace insert cleaning. When he came he took apart the upper area of the inside of the insert to get a better cleaning but then could not get it back together. He said it was because the pieces were old and warped and I needed to order new pieces. He said the he would put it back together after I ordered the new parts for free since I payed him for the cleaning. I ordered the new pieces and scheduled him to come out to fix it as well as do some work on the chimney. The day he was supposed to come it rained so he rescheduled. The next time he was supposed to come he never showed and said he forgot or never wrote it down so we rescheduled again. This time it snowed but he came to do the inside work. He could not get the insert back together again with the new pieces. He said he needed the manual and I told him where to find it online but he said he couldn't find it. He then left without finishing. I was not home at this time and he told the person who was home he would call me and try to resolve this. I have not heard back from him since. I have called numerous times and left messages but he will not return my calls. I even called one time when I could tell he was on the other line and still no return call. So now I am left having to pay someone else to come fix what he said he would take care of and was already paid to do.Desired Settlement: Either he come finish the job promptly, before I have someone else do it or he pay the charge that I will now have to pay someone else to do it.

Business

Response:

Sorry I have not gotten back to you, I have been dealing with a very tragic family occurance and thing have been kind of shut down here for the past 2 weeks. However, the deal for me to come back and fix your stove was also built Into the 4$400 crown repair we had discussed and had on paper. I don't fix things for free. The first two times we had scheduled it rained and you cannot do masonry work In the rain, then I just offered to come out n fix the stove because now there was snow on the roof and again I was not able to do the masonry work. The manual for the stove was not there and neither were you, so that ended up being a wasted trip. Being that your filing complaints about me to the Revdex.com AND NOT INCLUDING THE WHOLE TRUTH. I'd just rather not work for you. As you can see I have not one other.complaint on here. Thanks Call someone else.

Consumer

Response: