We went to Pleasureland, Baxter on Tues. 9/14. They "buyer" wasn't there; but talked to one of your reps. that took all the information. He said he would give it to the buyer in the am when he came in and he would call us in the am. Called the dealership at 11:30 on Wed. and talked to the rep again. Buyer was at lunch; but he would have him call us when he got back. It's now 3:00 on Thurs. and STILL haven't heard anything. We stopped into Pleasureland today and the buyer wasn't in, Who does business like this? We are at our camp site and are going home tomorrow and wanted to talk to someone before we have to leave. We told the rep that. If they don't want our rv, they could have called and said so. If they DO want it, they have a strange way of showing it. Pleasureland was recommended to us by friends. They must have dealt with someone other than the person we're trying to talk to. We are not happy.
The previous bill for the repair was $24.00, this time the repair was more extensiveHowever, given the opportunity to make appropriate adjustments outside the Revdex.com, we would have drawn the same conclusionWe are willing to refund the whole amount of $If there are any further questions I can be reached at the following email and/or phone #.j[redacted] @pleasurelandrv.com###-###-####ThanksJerrad [redacted] Director of Parts and ServicePleasureland RV Inc
The sale date of [redacted] KEYS LAREDO 335TG VIN: [redacted] was 8-23-When purchasing the unit new on this date the Keystone offers a year mfg warranty that Pleasureland companies support and will make any repairs for the Keystone at no expense to the customer as long as they are covered repairs and within warranty timeline, which in this case would be 8-23-expirationThe last repair order for any particular repairs on this coach was opened on 11-7-and closed on 12-4-13, where the floor was one of the repairs made as mentioned by Mr [redacted] at no expense to himIn February of we actually reimbursed Mr [redacted] for winterization to his coach per a previous agreement, that was paid by Pleasureland, not the mfgSince then we have had no other work orders or repairs made to this coachIf Mr [redacted] would like to make an appointment to have his concerns looked at he may reach out to Pleasureland or we can reach out to him, however I am not going to make any commitments on what is going to be done at no expense to the customer without having one of my factory trained and certified technicians look at the coachAgain, we have had no contact to be made aware of any issues to Mr [redacted] Laredo to try to bring resolution to this matterAny further questions can be brought to Jerrad [redacted] (j[redacted] @pleasurelandrv.com)Thanks
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We apologize for the lack of communication while your camper was in our careWe were under the impression that we weren't dealing with any time constraints when we were told there was no rush when the camper was dropped offThere are several factors that attributed to warranty work taking as long as it did; availability of parts from the factory, crating and shipping, subletting the body work to an external repair facility, factory and service department holiday shutdown (2-weeks) and the repairs themselvesWe do feel the work was completed with high standards and of course if the window has any leaking issues we will warranty it in SpringIt is our policy that campers that are dropped off to be in our care after October first are winterized due to the unpredictability of our weatherOur service manager did leave a phone message on 1-after receiving your e-mail, to which we didn't get a responsePleasureLand remains will to replace the missing bumper caps which were mentioned in the e-mail, this is the first we've heard of the wheel chocks, but we will replace those too if you wish Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did want it winterized, and but months is totally unacceptableI also did not e-mail you about the bumper caps, it was a text message with pictures of wax left on camperI was also told that the back window is only warranted for days and that if it does leak, Tom may be able to work something outI also left my name and address for the invoice to be sent to me and as of 2/1/have not received oneThis gives us nothing to fall back on if something is wrong Final Business Response / [redacted] (1000, 13, 2016/02/23) */ Mr [redacted] Mediation Coordinator Febraury First of all, please be advised that I have been on vacation and returned back to work todayThe letter from Revdex.com, sent on February 2, has been in my inbox for the past three weeks Tom [redacted] , service manager at StCloud PleasureLand and I have reviewed the response by Dawn CottrellThe followin action has been taken todayA copy of the work order, along with a hand written statement on this work order spelling out PleasureLand will warranty against window leak on window serviced through Spring of These documents will be sent by mail today Sincerely, Will [redacted] Director of Training
Initial Business Response / [redacted] (1000, 12, 2015/12/07) */ Contact Name and Title: Chad [redacted] Rental Manager Contact Phone: [redacted] Contact Email: [redacted] @pleasurelandrv.com Mr***, First of all, I do apologize for the delay in this responseThere was miscommunication on our end of whom was to reply to this caseAgain, I do apologize for the mishap I did indeed look into this matter when we received the first notice from the Revdex.comI contacted the Rental Agent, Sheena [redacted] , who initially helped [redacted] to see what the situation wasFrom what Sheena told me, [redacted] inquired about renting a Class C motor home from our Ramsey, MN locationThere were several emails exchanged between Sheena and [redacted] about dates of rental, price, location of pickup as well as pick up and drop off timesThere was one email that had [redacted] stating she was "highly interested in renting and the Price sounds right." She further stated that wanted to know if a date change for rental would work for the same RV that she inquired aboutGoing forward, [redacted] stated in the last email from her that if the date change for the rental would work she "could stop in this week at the Ramsey location and check out the RV and sign the paperwork and do a payment." There were two more emails sent to [redacted] with the appropriate documents for the rental that she picked out After the final email went to [redacted] from Sheena, there were no more emails logged into our reservation systemI asked Sheena where the emails were from [redacted] because she stated we were no longer replying to her emailsSheena stated that she had them in her personal email and that she already had deleted themI asked Sheena if [redacted] had been calling and leaving messages and she said she never had messages from [redacted] Sheena stated she told [redacted] there was a $deposit required to reserve the RV and that would be run on a credit card as that is our policyIt's after this that I cannot prove what happened in the communication between Sheena and [redacted] Sheena stated that she tried calling [redacted] for several days up until the reservation start date to set a pick up time and to answer any final questions [redacted] had before the trip but could not get a response back from [redacted] When a customer does not show up for a reservation we do not refund any prepaid fees, again that is part of our policyI requested the documents that [redacted] would have signed to accept the reservation but there not anyThe reservation was all done over email and phone with no documents sent back from [redacted] After looking at this situation, I made the decision to refund the $deposit on 11/13/15, since there was sufficient lack of proof on what actually happened We as a company strive to provide the best customer service possible for EVERY customer and this situation, although unproven, brings to my attention that we need to take care of each customer that same wayFrom this situation I can only hope that we can help out [redacted] in the future to rectify the situation I do hope this satisfies the situation between Pleasureland RV and [redacted] Please let me know if there is anything we can do to satisfy this situationAgain I do apologize for the delayed responseI will email copies of all I have regarding this caseHave a great day and upcoming Holiday season! Regards, Chad [redacted] Rental Manager
Per a telephone conversation on January 5th, PleasureLand agreed to send Mr [redacted] a reimbursement check to pay for the missing cushion to be made locally In turn, Mr [redacted] was going to cancel his credit card dispute of $
During the purchasing process Mrand Mrs [redacted] inspected the vehicle, including a final inspection the day they took deliveryMrand Mrs [redacted] were also allowed any opportunity to have a third party inspect the vehicle It was conveyed to Mrand Mrs [redacted] that because of the vehicles age, PleasureLand’s service inspection of the unit would be limited, hence the reason for the “as is” sale Furthermore a sale of a vehicle of this vintage is highly visual including visual inspections for leaks, delamination, general condition, tires etc If the tires were truly rotten they should have been visually cracked Upon receiving a receipt for the tires, PleasureLand will assist with a portion of the bill but not the entire amount
The previous bill for the repair was $24.00, this time the repair was more extensiveHowever, given the opportunity to make appropriate adjustments outside the Revdex.com, we would have drawn the same conclusionWe are willing to refund the whole amount of $If there are any further questions I can be reached at the following email and/or phone #.j[redacted] @pleasurelandrv.com###-###-####ThanksJerrad [redacted] Director of Parts and ServicePleasureland RV Inc
The sale date of [redacted] KEYS LAREDO 335TG VIN: [redacted] was 8-23-When purchasing the unit new on this date the Keystone offers a year mfg warranty that Pleasureland companies support and will make any repairs for the Keystone at no expense to the customer as long as they are covered repairs and within warranty timeline, which in this case would be 8-23-expirationThe last repair order for any particular repairs on this coach was opened on 11-7-and closed on 12-4-13, where the floor was one of the repairs made as mentioned by Mr [redacted] at no expense to himIn February of we actually reimbursed Mr [redacted] for winterization to his coach per a previous agreement, that was paid by Pleasureland, not the mfgSince then we have had no other work orders or repairs made to this coachIf Mr [redacted] would like to make an appointment to have his concerns looked at he may reach out to Pleasureland or we can reach out to him, however I am not going to make any commitments on what is going to be done at no expense to the customer without having one of my factory trained and certified technicians look at the coachAgain, we have had no contact to be made aware of any issues to Mr [redacted] Laredo to try to bring resolution to this matterAny further questions can be brought to Jerrad [redacted] (j[redacted] @pleasurelandrv.com)Thanks
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We apologize for the lack of communication while your camper was in our careWe were under the impression that we weren't dealing with any time constraints when we were told there was no rush when the camper was dropped offThere are several factors that attributed to warranty work taking as long as it did; availability of parts from the factory, crating and shipping, subletting the body work to an external repair facility, factory and service department holiday shutdown (2-weeks) and the repairs themselvesWe do feel the work was completed with high standards and of course if the window has any leaking issues we will warranty it in SpringIt is our policy that campers that are dropped off to be in our care after October first are winterized due to the unpredictability of our weatherOur service manager did leave a phone message on 1-after receiving your e-mail, to which we didn't get a responsePleasureLand remains will to replace the missing bumper caps which were mentioned in the e-mail, this is the first we've heard of the wheel chocks, but we will replace those too if you wish Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did want it winterized, and but months is totally unacceptableI also did not e-mail you about the bumper caps, it was a text message with pictures of wax left on camperI was also told that the back window is only warranted for days and that if it does leak, Tom may be able to work something outI also left my name and address for the invoice to be sent to me and as of 2/1/have not received oneThis gives us nothing to fall back on if something is wrong Final Business Response / [redacted] (1000, 13, 2016/02/23) */ Mr [redacted] Mediation Coordinator Febraury First of all, please be advised that I have been on vacation and returned back to work todayThe letter from Revdex.com, sent on February 2, has been in my inbox for the past three weeks Tom [redacted] , service manager at StCloud PleasureLand and I have reviewed the response by Dawn CottrellThe followin action has been taken todayA copy of the work order, along with a hand written statement on this work order spelling out PleasureLand will warranty against window leak on window serviced through Spring of These documents will be sent by mail today Sincerely, Will [redacted] Director of Training
Initial Business Response / [redacted] (1000, 12, 2015/12/07) */ Contact Name and Title: Chad [redacted] Rental Manager Contact Phone: [redacted] Contact Email: [redacted] @pleasurelandrv.com Mr***, First of all, I do apologize for the delay in this responseThere was miscommunication on our end of whom was to reply to this caseAgain, I do apologize for the mishap I did indeed look into this matter when we received the first notice from the Revdex.comI contacted the Rental Agent, Sheena [redacted] , who initially helped [redacted] to see what the situation wasFrom what Sheena told me, [redacted] inquired about renting a Class C motor home from our Ramsey, MN locationThere were several emails exchanged between Sheena and [redacted] about dates of rental, price, location of pickup as well as pick up and drop off timesThere was one email that had [redacted] stating she was "highly interested in renting and the Price sounds right." She further stated that wanted to know if a date change for rental would work for the same RV that she inquired aboutGoing forward, [redacted] stated in the last email from her that if the date change for the rental would work she "could stop in this week at the Ramsey location and check out the RV and sign the paperwork and do a payment." There were two more emails sent to [redacted] with the appropriate documents for the rental that she picked out After the final email went to [redacted] from Sheena, there were no more emails logged into our reservation systemI asked Sheena where the emails were from [redacted] because she stated we were no longer replying to her emailsSheena stated that she had them in her personal email and that she already had deleted themI asked Sheena if [redacted] had been calling and leaving messages and she said she never had messages from [redacted] Sheena stated she told [redacted] there was a $deposit required to reserve the RV and that would be run on a credit card as that is our policyIt's after this that I cannot prove what happened in the communication between Sheena and [redacted] Sheena stated that she tried calling [redacted] for several days up until the reservation start date to set a pick up time and to answer any final questions [redacted] had before the trip but could not get a response back from [redacted] When a customer does not show up for a reservation we do not refund any prepaid fees, again that is part of our policyI requested the documents that [redacted] would have signed to accept the reservation but there not anyThe reservation was all done over email and phone with no documents sent back from [redacted] After looking at this situation, I made the decision to refund the $deposit on 11/13/15, since there was sufficient lack of proof on what actually happened We as a company strive to provide the best customer service possible for EVERY customer and this situation, although unproven, brings to my attention that we need to take care of each customer that same wayFrom this situation I can only hope that we can help out [redacted] in the future to rectify the situation I do hope this satisfies the situation between Pleasureland RV and [redacted] Please let me know if there is anything we can do to satisfy this situationAgain I do apologize for the delayed responseI will email copies of all I have regarding this caseHave a great day and upcoming Holiday season! Regards, Chad [redacted] Rental Manager
Per a telephone conversation on January 5th, PleasureLand agreed to send Mr [redacted] a reimbursement check to pay for the missing cushion to be made locally In turn, Mr [redacted] was going to cancel his credit card dispute of $
During the purchasing process Mrand Mrs [redacted] inspected the vehicle, including a final inspection the day they took deliveryMrand Mrs [redacted] were also allowed any opportunity to have a third party inspect the vehicle It was conveyed to Mrand Mrs [redacted] that because of the vehicles age, PleasureLand’s service inspection of the unit would be limited, hence the reason for the “as is” sale Furthermore a sale of a vehicle of this vintage is highly visual including visual inspections for leaks, delamination, general condition, tires etc If the tires were truly rotten they should have been visually cracked Upon receiving a receipt for the tires, PleasureLand will assist with a portion of the bill but not the entire amount