Pledge Music

Please see attached correspondenceWe are awaiting information from the artist regarding the remanufacture of box sets in order to appease affected customersWe do not manufacture products in-house, nor do we fulfil them - Demon H [redacted] (the artist) is undertaking this and we are awaiting more newsAs soon as we have information we will relay it in the same message thread that is attached.We would be more than happy to process a refund should the customer request one

Hi, thanks and sorry to hear of the trouble you're having with [redacted] *** Please be assured we are doing everything in our power to resolve the stocking issues that have been prevalent over the past couple of monthsOne of our team will contact you via your order ASAP and explain any recent developmentsKind regards, PledgeMusic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory.However they need to do a complete overhaul to their customer service staff! The fact that it takes them over two weeks to respond to an email is unprofessional and utterly rediculousThis issue will be resolved, when I receive my order Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . I am in contact with Pledge Music but the issue is not totally resolved as they have said they... would try to send out a new CD. I am still waiting a last response from them. Sincerely, [redacted]

We are in communication with *** and are currently attempting to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I am sending the requested information so they may look into it. I did not know were else to send this since it does not yet resolve the matter.The order number in question is #*** Request #***
#
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The refund has been passed over to our finance team to process, as our payment gateway cannot process refunds automatically on orders over one year old, as this one is. The finance team process these refunds in batches and an email notification will be sent as soon as it is processedMy colleague advised of this process and estimated time for the refund processing here - *** We are not ignoring the customer, in fact we were the last message in the threadI do hope this resolves the matter

I cannot locate any correspondence for a [redacted] - please provide an order number or request reference number so that we can assist. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am in contact with Pledge Music but the issue is not totally resolved as they have said they...

would try to send out a new CD. I am still waiting a last response from them.
Sincerely,
[redacted]

Please see attached correspondence. We are awaiting information from the artist regarding the remanufacture of box sets in order to appease affected customers. We do not manufacture products in-house, nor do we fulfil them - Demon H[redacted] (the artist) is undertaking this and we are awaiting more...

news. As soon as we have information we will relay it in the same message thread that is attached.We would be more than happy to process a refund should the customer request one.

Information on vinyl orders is posted here * [redacted]One of our representatives has advised of this directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.However they need to do a complete overhaul to their customer service staff! The fact that it takes them over two weeks to respond to an email is unprofessional and utterly rediculous. This issue will be resolved, when I receive my order.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi, thanks and sorry to hear of the trouble you're having with [redacted] Please be assured we are doing everything in our power to resolve the stocking issues that have been prevalent over the past couple of months. One of our team will contact you via your order ASAP and explain any recent...

developments. Kind regards, PledgeMusic