Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] my product purchased from this store is still brokeYes the refrigerator is years old now but it was months old when it started falling apartI dont see how a company doesnt take action and stand behind thier products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com,Customer was previously dealing with Samsung regarding their dishwasher, at no time did the customer ever contact us to advise of an issue with this appliance We have left numerous messages each day since receiving this complaint starting on but customer has not returned our calls Since the customer indicated that they want to be refunded for the dishwasher, we would be happy to pick up the dishwasher from this customer and refund them Please have the customer contact, [redacted] the Customer Service Supervisor at ###-###-####, so that we may resolve this matter immediately.Sincerely, [redacted] Plesser's Appliance
Dear Revdex.com,
We apologize that we could not meet the customers expectations. However, the customers order was placed on 10/*/& processed within our standard processing timeframe of 2-weeks, we do not advise that customers will receive any products by a certain date or that they will
receive delivery in 2-weeks as this is not something that is within our control to promise. We can only state when the items will ship from our facility, the transit time once picked up with the national shipper varies as it is going cross country and they are a separate entity with their own logistics time tables, which is why we advise that customer will be contacted by them directly when their product is in their area for them to schedule for delivery.
See attached Order acknowledgement which clearly states:
Please note that most orders ship out of our NY warehouse within 2-weeksTransit times will vary based on your specific location
In addition, see the Notification of shipment also states:
You will then receive a call from ** *** to schedule delivery in the following days. Due to the nature of third party deliveries we cannot accept responsibility for issues related to transit times or scheduling
The customer signed for and accepted delivery on 10*** with AM Home Delivery, see attached Proof of Delivery. Unfortunately, we are unable to provide customer with additional compensation at this time
Thank you,
*** ***
*** ***
Dear Revdex.com,*** *** purchased her unit in May of 2012, her unit is years old, she purchased an extended warranty for the item directly with Kitchen-aid. We do not manufacture these appliances and cannot provide service on them, we are a dealer only, since most manufacturers do not
sell directly to the public, consumers purchase their products through an authorized dealer. In order for us to maintain our authorized dealer status we must adhere to the manufacturers product policies since they are the ones the make these products. Any and all service on an appliance is authorized by the manufacturer utilizing someone from their list of authorized servicers. These third party service companies are factory trained and reimbursed by either the manufacturer or extended warranty company for their services. Only the manufacturer or the extended warranty company can authorize the replacement of a unit of this age. Appliances will from time to time fail this is why they come with a manufacturers warranty and why extended warranties are sold for appliances and electronics. Customers issue is with the extended warranty and the terms and conditions of the contract she purchased from Kitchen-aid, most extended warranties are for the repair of the appliance, the customer would have to review the terms and conditions of her contract because I believe most warranty companies will ultimately replace a unit if it has had documented numerous repairs for the exact same issue if they are unable to fix but the customer would need to escalate this with a supervisor or management within the extended warranty company.Unfortunately, as much as we would like to assist our hands are tied, there is nothing that we can do to assist the customer with getting Kitchen-aid or the extended warranty company to act outside of the terms and conditions of the their contract. Again, we advise that the customer review the terms of her extended warranty contract and continue to routinely contact both the manufacturer and extended warranty company if she is looking to get the unit replaced at this late date, as we cannot assist her with this matter.Thank you,*** *** ***
Dear Revdex.com,We don’t manufacture these units they are pulled from our the area distributor for sale like any other dealer, the manufacturer’s date is not something we have any control over. You can purchase any appliance or electronic item from any retailer and not know when it was manufactured Manufacturer’s warehouse, pick and sell their appliances nationwide to all retailersThey don’t produce a single model unit every year they are produced in product runs and they ship out the units they have in their warehouses first. All appliances come with a manufacturer’s warranty for repair or replacement and since the customer was dealing with Samsung directly regarding the repair, I believe they may have been confusing their customer service with ours. In any event, we are glad to hear that the dishwasher is installed and functioning well and will accept the customers offer in an effort to end this issue amicably However, we will only accept this payment totaling $in the form of a bank check made payable to: Plesser's Appliance, mailed to my attention at: * *** *** *** *** ** ***.Once the bank check has been received, we will consider the matter closed.Sincerely,*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
I am closing this complaint with the following note for Revdex.com, Plessers and its customers (current and future):
- In the end I received the Fridge but it's beyond the weeks that was promisedIt is 'safer' (to avoid confusion and frustration for the customer) for the company to just extend their ordering/transit (start to finish) duration to month.
- I know Plessers has been around for several decades and yet they are beaten by companies such as *** when it comes to ordering and transit timesPlessers might still thrive in this competitive e-commerce market but if they want to win more customers, they have to do some improvement of their logistics.
- This will be the first and last order I will make with Plessers.
Sincerely,
*** ***
Dear Revdex.com,Customer was previously dealing with Samsung regarding their dishwasher, at no time did the customer ever contact us to advise of an issue with this appliance We have left numerous messages each day since receiving this complaint starting on 4/**/but customer has not returned our
calls Since the customer indicated that they want to be refunded for the dishwasher, we would be happy to pick up the dishwasher from this customer and refund them Please have the customer contact, *** *** the Customer Service Supervisor at ###-###-####, so that we may resolve this matter immediately.Sincerely,*** ***
*** ***Plesser's Appliance
Dear Revdex.com,We have received *** ***'s complaint. Unfortunately the hood *** *** is trying to return is a Custom item that took approximately months to get and is not cancellable or returnable. The issue *** *** has had from the
very beginning, isthat he purchased a white Viking range and wanted to get a white hood that came as one piece as he did not want any seams in the hood However, the only brand that comes as one piece with no seams is vent-a-hood brand BUT the problem with vent-a-hood brand is that their white unit would not exactly match the white Viking range they purchased as different brands tend to have slight variations in their colors so it is impossible to guarantee an exact match. We explained this in detail to *** *** and he decided to get the Viking hood so the white hood would match the white range and understood that the Viking hood did not come as a single piece and would have a seam. Customer accepted this and signed our Custom Order Acknowledgement formfor this Custom item. Please see attached signed documentThen shortly after receiving the item he contacted us advising that he wanted to return the hood because he didn't like the seam and the fact that it was not all in one piece.Now, *** *** is stating that the piece was incorrectly manufactured, as they are having an issue with the dimensions of the unit, we advised *** *** that they got what they ordered any fabrication or technical issues with the unit would have to be addressed directly with Viking by calling ###-###-#### as per our company policies listed on our website, see attached copy of our website policies pertaining to Custom Orders & Defective Products.In an effort to further assist *** ***, we offered on 11/**/14, to provide him with a free Custom Duct Cover Extension that would take approximately 10-weeks for the manufacturer to fabricate, to help address his dimension needs, but *** *** refused stating he would only accept the return and refund of the hood. At this point, we have done everything we can toassist *** *** with his issues he has threatened us with legal action, so we are ending all further communication with *** *** going forward and consider this matter to be closed.Sincerely,*** *** ***Plesser's Appliance
Dear Revdex.com,
At the time the customers order was placed, the unit the customer ordered was available, however, the order once entered goes through processing with our order department and depending on how many orders were taken ahead of this customers filled in the order it was received. We
apologized for this inconvenience and customer was advised of delays with the manufacturer on 8/**, 9/* & 10/* and of revised ETA dates from manufacturer. We asked the customer if he wanted to speak to sales on 10/* to see if he would want to switch models since we could not get a definitive date from the manufacturer on the products availability
*** *** never called us back, instead he called on 10/* checking on the status of the original unit he ordered, he was again advised the new ETA from Manufacturer was 10/*, we again asked if he wanted to speak to sales and he refused he said he would speak to his wife and call us back. At no time did *** *** request that his order be cancelled or that he be refunded in anyway, if he had we would have done so gladlyInstead we did not hear from the him until he emailed us on 10/** for the status again. We repeatedly advised the customer verbally that the unit was in production with the manufacturer that we could not give him a definitive date as to when it would reach us he could either wait for it or cancel the order. He chose to wait. We did not hear from the customer again until 10/** when he emailed to cancel his order, the request was processed and the customer was refunded
Again, we apologize for this inconvenience but the customer chose to continue to wait for the unit. We do not make these products, and convey the information we receive from the manufacturer as it is supplied to us. We attempted to locate the unit from other sources in an effort to satisfy the order, but no one else had the unit either, again due to the fact that it was in production with the manufacturer.
Unfortunately, we are unable to provide the customer with any free products or compensation
Thank you,
*** ***
*** ***
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello,Unfortunately this is untrue We contacted Pressers on two occasions regarding the warranty and was told they would not help usNow, they are willing to give a refund all of a sudden? Furthermore, this complaint is about the fraudulent credit card charged on 4/*/without authorization I do not want to speak with them, I want me credit card refunded the 4/*/charge in the amount of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
my product purchased from this store is still brokeYes the refrigerator is years old now but it was months old when it started falling apartI dont see how a company doesnt take action and stand behind thier products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] my product purchased from this store is still brokeYes the refrigerator is years old now but it was months old when it started falling apartI dont see how a company doesnt take action and stand behind thier products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com,Customer was previously dealing with Samsung regarding their dishwasher, at no time did the customer ever contact us to advise of an issue with this appliance We have left numerous messages each day since receiving this complaint starting on but customer has not returned our calls Since the customer indicated that they want to be refunded for the dishwasher, we would be happy to pick up the dishwasher from this customer and refund them Please have the customer contact, [redacted] the Customer Service Supervisor at ###-###-####, so that we may resolve this matter immediately.Sincerely, [redacted] Plesser's Appliance
Dear Revdex.com,
We apologize that we could not meet the customers expectations. However, the customers order was placed on 10/*/& processed within our standard processing timeframe of 2-weeks, we do not advise that customers will receive any products by a certain date or that they will
receive delivery in 2-weeks as this is not something that is within our control to promise. We can only state when the items will ship from our facility, the transit time once picked up with the national shipper varies as it is going cross country and they are a separate entity with their own logistics time tables, which is why we advise that customer will be contacted by them directly when their product is in their area for them to schedule for delivery.
See attached Order acknowledgement which clearly states:
Please note that most orders ship out of our NY warehouse within 2-weeksTransit times will vary based on your specific location
In addition, see the Notification of shipment also states:
You will then receive a call from ** *** to schedule delivery in the following days. Due to the nature of third party deliveries we cannot accept responsibility for issues related to transit times or scheduling
The customer signed for and accepted delivery on 10*** with AM Home Delivery, see attached Proof of Delivery. Unfortunately, we are unable to provide customer with additional compensation at this time
Thank you,
*** ***
*** ***
Dear Revdex.com,*** *** purchased her unit in May of 2012, her unit is years old, she purchased an extended warranty for the item directly with Kitchen-aid. We do not manufacture these appliances and cannot provide service on them, we are a dealer only, since most manufacturers do not
sell directly to the public, consumers purchase their products through an authorized dealer. In order for us to maintain our authorized dealer status we must adhere to the manufacturers product policies since they are the ones the make these products. Any and all service on an appliance is authorized by the manufacturer utilizing someone from their list of authorized servicers. These third party service companies are factory trained and reimbursed by either the manufacturer or extended warranty company for their services. Only the manufacturer or the extended warranty company can authorize the replacement of a unit of this age. Appliances will from time to time fail this is why they come with a manufacturers warranty and why extended warranties are sold for appliances and electronics. Customers issue is with the extended warranty and the terms and conditions of the contract she purchased from Kitchen-aid, most extended warranties are for the repair of the appliance, the customer would have to review the terms and conditions of her contract because I believe most warranty companies will ultimately replace a unit if it has had documented numerous repairs for the exact same issue if they are unable to fix but the customer would need to escalate this with a supervisor or management within the extended warranty company.Unfortunately, as much as we would like to assist our hands are tied, there is nothing that we can do to assist the customer with getting Kitchen-aid or the extended warranty company to act outside of the terms and conditions of the their contract. Again, we advise that the customer review the terms of her extended warranty contract and continue to routinely contact both the manufacturer and extended warranty company if she is looking to get the unit replaced at this late date, as we cannot assist her with this matter.Thank you,*** *** ***
Dear Revdex.com,We don’t manufacture these units they are pulled from our the area distributor for sale like any other dealer, the manufacturer’s date is not something we have any control over. You can purchase any appliance or electronic item from any retailer and not know when it was manufactured Manufacturer’s warehouse, pick and sell their appliances nationwide to all retailersThey don’t produce a single model unit every year they are produced in product runs and they ship out the units they have in their warehouses first. All appliances come with a manufacturer’s warranty for repair or replacement and since the customer was dealing with Samsung directly regarding the repair, I believe they may have been confusing their customer service with ours. In any event, we are glad to hear that the dishwasher is installed and functioning well and will accept the customers offer in an effort to end this issue amicably However, we will only accept this payment totaling $in the form of a bank check made payable to: Plesser's Appliance, mailed to my attention at: * *** *** *** *** ** ***.Once the bank check has been received, we will consider the matter closed.Sincerely,*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
I am closing this complaint with the following note for Revdex.com, Plessers and its customers (current and future):
- In the end I received the Fridge but it's beyond the weeks that was promisedIt is 'safer' (to avoid confusion and frustration for the customer) for the company to just extend their ordering/transit (start to finish) duration to month.
- I know Plessers has been around for several decades and yet they are beaten by companies such as *** when it comes to ordering and transit timesPlessers might still thrive in this competitive e-commerce market but if they want to win more customers, they have to do some improvement of their logistics.
- This will be the first and last order I will make with Plessers.
Sincerely,
*** ***
Dear Revdex.com,Customer was previously dealing with Samsung regarding their dishwasher, at no time did the customer ever contact us to advise of an issue with this appliance We have left numerous messages each day since receiving this complaint starting on 4/**/but customer has not returned our
calls Since the customer indicated that they want to be refunded for the dishwasher, we would be happy to pick up the dishwasher from this customer and refund them Please have the customer contact, *** *** the Customer Service Supervisor at ###-###-####, so that we may resolve this matter immediately.Sincerely,*** ***
*** ***Plesser's Appliance
Dear Revdex.com,We have received *** ***'s complaint. Unfortunately the hood *** *** is trying to return is a Custom item that took approximately months to get and is not cancellable or returnable. The issue *** *** has had from the
very beginning, isthat he purchased a white Viking range and wanted to get a white hood that came as one piece as he did not want any seams in the hood However, the only brand that comes as one piece with no seams is vent-a-hood brand BUT the problem with vent-a-hood brand is that their white unit would not exactly match the white Viking range they purchased as different brands tend to have slight variations in their colors so it is impossible to guarantee an exact match. We explained this in detail to *** *** and he decided to get the Viking hood so the white hood would match the white range and understood that the Viking hood did not come as a single piece and would have a seam. Customer accepted this and signed our Custom Order Acknowledgement formfor this Custom item. Please see attached signed documentThen shortly after receiving the item he contacted us advising that he wanted to return the hood because he didn't like the seam and the fact that it was not all in one piece.Now, *** *** is stating that the piece was incorrectly manufactured, as they are having an issue with the dimensions of the unit, we advised *** *** that they got what they ordered any fabrication or technical issues with the unit would have to be addressed directly with Viking by calling ###-###-#### as per our company policies listed on our website, see attached copy of our website policies pertaining to Custom Orders & Defective Products.In an effort to further assist *** ***, we offered on 11/**/14, to provide him with a free Custom Duct Cover Extension that would take approximately 10-weeks for the manufacturer to fabricate, to help address his dimension needs, but *** *** refused stating he would only accept the return and refund of the hood. At this point, we have done everything we can toassist *** *** with his issues he has threatened us with legal action, so we are ending all further communication with *** *** going forward and consider this matter to be closed.Sincerely,*** *** ***Plesser's Appliance
Dear Revdex.com,
At the time the customers order was placed, the unit the customer ordered was available, however, the order once entered goes through processing with our order department and depending on how many orders were taken ahead of this customers filled in the order it was received. We
apologized for this inconvenience and customer was advised of delays with the manufacturer on 8/**, 9/* & 10/* and of revised ETA dates from manufacturer. We asked the customer if he wanted to speak to sales on 10/* to see if he would want to switch models since we could not get a definitive date from the manufacturer on the products availability
*** *** never called us back, instead he called on 10/* checking on the status of the original unit he ordered, he was again advised the new ETA from Manufacturer was 10/*, we again asked if he wanted to speak to sales and he refused he said he would speak to his wife and call us back. At no time did *** *** request that his order be cancelled or that he be refunded in anyway, if he had we would have done so gladlyInstead we did not hear from the him until he emailed us on 10/** for the status again. We repeatedly advised the customer verbally that the unit was in production with the manufacturer that we could not give him a definitive date as to when it would reach us he could either wait for it or cancel the order. He chose to wait. We did not hear from the customer again until 10/** when he emailed to cancel his order, the request was processed and the customer was refunded
Again, we apologize for this inconvenience but the customer chose to continue to wait for the unit. We do not make these products, and convey the information we receive from the manufacturer as it is supplied to us. We attempted to locate the unit from other sources in an effort to satisfy the order, but no one else had the unit either, again due to the fact that it was in production with the manufacturer.
Unfortunately, we are unable to provide the customer with any free products or compensation
Thank you,
*** ***
*** ***
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello,Unfortunately this is untrue We contacted Pressers on two occasions regarding the warranty and was told they would not help usNow, they are willing to give a refund all of a sudden? Furthermore, this complaint is about the fraudulent credit card charged on 4/*/without authorization I do not want to speak with them, I want me credit card refunded the 4/*/charge in the amount of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
my product purchased from this store is still brokeYes the refrigerator is years old now but it was months old when it started falling apartI dont see how a company doesnt take action and stand behind thier products.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***