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Plevo

6205 Engel Way, Gilroy, California, United States, 95020-7016

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Plevo Reviews (%countItem)

Plevo was unable to deliver the products promised and, despite frequent assurances, has not refunded my money.
On 21st Dec 2019 I was advised by Plevo that they were unable to deliver the products due to me after my participation in a Kickstarter campaign (Backer #***) due to changed shipping conditions. In lieu of the products I was offered a full refund, amounting to USD$908, which I accepted.

As of 29th Mar 2020 I have not received my refund, despite repeated requests for actions and occasional assurances from Plevo support staff that the refund would be processed 'next week' or 'as soon as possible'.

Desired Outcome

Please provide the promised refund of USD$908.

I backed a new and upcoming Kickstarter company. Once the product was delivered, I was not pleased with it. I asked the company for a return, they said ok. It took multiple, many times unanswered, but finally received a return label. They have my returned unit and again, multiple emails to get a response of my return and refund. My return was accepted by the company on 11/08/19. I was then told that they had to inspect my return before issuing credit. That was the last thing I have heard from the company. I have sent multiple follow up emails and messages on their Facebook site with no response. The refund owed to me is for $293. I would like your help in reaching a resolution, as this company's responses and customer service are lacking. Not to mention the money they owe me. Thank you.
Product_Or_Service: Luggage
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Desired Outcome

Refund Plevo owes me $293 for the product that I have returned to them.

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Address: 6205 Engel Way, Gilroy, California, United States, 95020-7016

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