PLH Products Inc

[redacted], As you see we already sent you out the part, we apologize. I did not get this Revdex.com complaint before shipping out the parts. We ask you please send everything back, and we will go ahead and give you a credit back if you wish.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I appreciate their desire to make me a "happy customer" but I have been told this 3 times already.  They are still offering no time frame for fixing the sauna or delivery of the power supply.  "Some time" is not a very good indication of when I will have a working sauna again. Resolution will be a refund of my purchase price or a working sauna care unit.  I have been given promises for the last 6 weeks and there is no reason to expect this response to be any different.  I would like the company to at the very least tell me when I can expect the parts required to fix the sauna unit and their promise that I will not be charged for shipping.  I need to know when I can expect to have a working product again.]
Regards,
[redacted]

We have looked into this, we will contact you directly letting you know what happened. We apologize for all of this. If you have any comments in the mean time please contact us directly and ask for [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My last response to PLH Products stated that the part they claim as being tested doesn't work as described in their manual. I continued testing the Essentials Health Mate Half Sauna while waiting for their response, the temperature is suppose to go no higher than 170, one minute is the maximum usage time then beeps, shuts off to avoid  overheating , fires etc.. The part they sent has to be manually shut off, it has reached a temperature as high as 174 when having 6 minutes more to complete (I turned off manually to avoid overheating). Sauna has also reached its one minute limit reaching a temperature of 160. So it never beeps and turns off automatically or meet the one minute at 170 temperature. PLH Products does not regret any of the issues or delays, if they did care about the consumer and think they resolved the issue after almost 6months they would have at least offered to extended my warranty for the time it has not functioned as I requested. So, basically they have ignored the outcome of the last part sent pretending all is resolved. If it did did work as it should I would not be wasting anymore of my time or yours communicating. I love this product so having it work "as it should" would make me very happy.For PLH Products to exchange or refund would be a huge inconvenience and expense on their end in the shipping both ways and that is what the main issue is. If you produce a product with warranty on parts you do not have, you expect the consumer to wait as I was told "A very,very long time for parts" is crazy. So they improvised with parts from other products. There has never been a sign of caring for me or anyone to be sympathize, just the opposite (cold). 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They sent a response about someone else to you.  They said they talked with [redacted].  That's not me.  I haven't heard from the company yet.Thank you for your help.
Regards,
[redacted]

Good Morning [redacted], We spoke to [redacted] last week and resolved the issue. We are going to send a replacement stereo for her sauna and that should resolve the issue that she is having with her sauna.If you have any further questions, please feel free to contact me. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I need to correct an earlier statement. I was incorrect about a Health Mate representative not answering my [redacted] complaint that was posted about a week ago. I was unaware that [redacted] had an inbox; and, today, found the company's response that had been written about 5 days ago. Want to give them due credit for responding.
Regards,
[redacted]

Hello customer, I have bee looking through all of these messages and now I am confused as well. I am going to solve this personally. I do not like having upset customers. Please give me a call at [redacted]. My name is [redacted].  If I do not answer please leave a message noting that you are from the Revdex.com and that I gave you my number. We will get this resolved. Again I am sorry for all of this. I look forward to your phone call. Have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This appears to be the same story provided over and over. They had told me once that the parts had shipped and were surprised went I said they hadn't been received, the next time said they were waiting to ship, now they are saying the parts have not arrived. It does not appear as though they are trying to be consistent in their story.
Regards,
[redacted]

Hello,We are sorry that your sauna has stopped working. The lifetime warranty that was brought up on the paperwork is the lifetime of that sauna. We no longer produce any saunas from 2006. That means that the lifetime warranty for this sauna does not apply because it is no longer being made....

However, we still have parts for all saunas, and we still want people to use their saunas and get it working as soon as possible. We apologize for any hassle this has caused, but these parts to still make are very expensive, and hard to get a hold of. We value you as a customer, and we want your sauna to work. Please reach out and let us know what else we may do to help with your sauna experience. Thank you, have a great weekend.

To Whom It May Concern,
We are currently working with customer to resolve the issue. We are currently working on a resolution that both parties will agree on. We will let you know what the outcome within the next couple of days.
Thank you

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
COMMUNICATIONS is the problem I am having with this company.  As I stated in my 2nd complaint, I did get a call from a customer service representative, but, she only gave me a phone number to call, which I have been trying to use for the past two months, and only get a recording.  I NEED FOR THE PERSON WHO HAS MY PART(AND I THINK I NEED A NEW ONE NOW) TO CONTACT ME AND LET ME KNOW WHEN THEY ARE SHIPPING THE PART TO ME. 
Regards,
[redacted]