We have looked into this, we will contact you directly letting you know what happenedWe apologize for all of thisIf you have any comments in the mean time please contact us directly and ask for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They sent a response about someone else to you They said they talked with [redacted] That's not me I haven't heard from the company yet.Thank you for your help Regards, [redacted]
[redacted] , We have had our customer team contact you directly regarding this matterWe sent you tracking, which I will also provide with you directly belowWe have done everything to keep you as a satisfied clientIf you feel this is so, please close this case, so we can continue to give you great customer serviceThank you! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My last response to PLH Products stated that the part they claim as being tested doesn't work as described in their manualI continued testing the Essentials Health Mate Half Sauna while waiting for their response, the temperature is suppose to go no higher than 170, one minute is the maximum usage time then beeps, shuts off to avoid overheating , fires etcThe part they sent has to be manually shut off, it has reached a temperature as high as when having minutes more to complete (I turned off manually to avoid overheating)Sauna has also reached its one minute limit reaching a temperature of So it never beeps and turns off automatically or meet the one minute at temperaturePLH Products does not regret any of the issues or delays, if they did care about the consumer and think they resolved the issue after almost 6months they would have at least offered to extended my warranty for the time it has not functioned as I requestedSo, basically they have ignored the outcome of the last part sent pretending all is resolvedIf it did did work as it should I would not be wasting anymore of my time or yours communicatingI love this product so having it work "as it should" would make me very happy.For PLH Products to exchange or refund would be a huge inconvenience and expense on their end in the shipping both ways and that is what the main issue isIf you produce a product with warranty on parts you do not have, you expect the consumer to wait as I was told "A very,very long time for parts" is crazySo they improvised with parts from other productsThere has never been a sign of caring for me or anyone to be sympathize, just the opposite (cold) Regards, [redacted]
Dear [redacted] , First off let me just say we apologies for the long response timeWe were getting all of our facts in order, and making sure we double checked everythingWe have all been working diligently in figuring out what was wrong with your sauna and then finding out how to fix itWe tested several saunas, and then came up with a solution in which you described aboveThe wrong part that was sent out was also a mistakeIt was not forgotten by any means, it was simply the wrong part for that saunaAfter we figured out which parts to send you, our head technician then explained the process of fixing your half sauna Like explained above we tested this solution on several units and they all came out positive and worked just fineIf we had one sauna fail the test we preformed then we would have exchanged your saunaBut since none of the several that we tested failed, we agreed that your sauna would be fixed as wellWe value our customers and their feedback very much so, that is why we have been in business for such a long period of timeIt does sadden us that we did not meet your expectations in a timely mannerAs for the parts taking a while to get sent to you, we explained to you that we had a extended wait period for partsOur head technician also explained if we get any parts sooner that we would send it right awayWe did everything we could to fix your sauna in a timely fashion, and we spent weeks on this matterWe apologies that it was not up to your satisfactionHowever we are positive that the solution we talked you through fixed your sauna, because it worked on every other sauna we testedOnce again we deeply apologies for any inconvenience this has caused you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I need to correct an earlier statementI was incorrect about a Health Mate representative not answering my [redacted] complaint that was posted about a week agoI was unaware that [redacted] had an inbox; and, today, found the company's response that had been written about days agoWant to give them due credit for responding Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello,Complaint Number [redacted] Name: [redacted] The requested part was sent out on February 5th, and Mr [redacted] should be receiving it on February 12th, 2015.Thank you
Hello, After our phone converstation please let me know if there is anything else we can do.I hope we helped with all your concernsPlease let us know how else we can help!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This appears to be the same story provided over and overThey had told me once that the parts had shipped and were surprised went I said they hadn't been received, the next time said they were waiting to ship, now they are saying the parts have not arrivedIt does not appear as though they are trying to be consistent in their story Regards, [redacted] ***
Hello customer, I have bee looking through all of these messages and now I am confused as wellI am going to solve this personallyI do not like having upset customersPlease give me a call at [redacted] My name is *** If I do not answer please leave a message noting that you are from the Revdex.com and that I gave you my numberWe will get this resolvedAgain I am sorry for all of thisI look forward to your phone callHave a great day
Hello,We are sorry that your sauna has stopped workingThe lifetime warranty that was brought up on the paperwork is the lifetime of that saunaWe no longer produce any saunas from That means that the lifetime warranty for this sauna does not apply because it is no longer being made However, we still have parts for all saunas, and we still want people to use their saunas and get it working as soon as possibleWe apologize for any hassle this has caused, but these parts to still make are very expensive, and hard to get a hold ofWe value you as a customer, and we want your sauna to workPlease reach out and let us know what else we may do to help with your sauna experienceThank you, have a great weekend
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I appreciate their desire to make me a "happy customer" but I have been told this times already They are still offering no time frame for fixing the sauna or delivery of the power supply "Some time" is not a very good indication of when I will have a working sauna againResolution will be a refund of my purchase price or a working sauna care unit I have been given promises for the last weeks and there is no reason to expect this response to be any different I would like the company to at the very least tell me when I can expect the parts required to fix the sauna unit and their promise that I will not be charged for shipping I need to know when I can expect to have a working product again.] Regards, [redacted] ***
Good Morning [redacted] , We spoke to [redacted] last week and resolved the issueWe are going to send a replacement stereo for her sauna and that should resolve the issue that she is having with her sauna.If you have any further questions, please feel free to contact meThank you
To Whom It May Concern, We are currently working with customer to resolve the issueWe are currently working on a resolution that both parties will agree onWe will let you know what the outcome within the next couple of days Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if I receive my refundI will wait for the business to perform this action and, if it does, will consider this complaint resolved I have check with my bank, they have not seen the incoming deposit Please keep this compliant open until I notify that the deposit has occurred Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below COMMUNICATIONS is the problem I am having with this company As I stated in my 2nd complaint, I did get a call from a customer service representative, but, she only gave me a phone number to call, which I have been trying to use for the past two months, and only get a recording I NEED FOR THE PERSON WHO HAS MY PART(AND I THINK I NEED A NEW ONE NOW) TO CONTACT ME AND LET ME KNOW WHEN THEY ARE SHIPPING THE PART TO ME Regards, [redacted]
We have looked into this, we will contact you directly letting you know what happenedWe apologize for all of thisIf you have any comments in the mean time please contact us directly and ask for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They sent a response about someone else to you They said they talked with [redacted] That's not me I haven't heard from the company yet.Thank you for your help Regards, [redacted]
[redacted] , We have had our customer team contact you directly regarding this matterWe sent you tracking, which I will also provide with you directly belowWe have done everything to keep you as a satisfied clientIf you feel this is so, please close this case, so we can continue to give you great customer serviceThank you! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My last response to PLH Products stated that the part they claim as being tested doesn't work as described in their manualI continued testing the Essentials Health Mate Half Sauna while waiting for their response, the temperature is suppose to go no higher than 170, one minute is the maximum usage time then beeps, shuts off to avoid overheating , fires etcThe part they sent has to be manually shut off, it has reached a temperature as high as when having minutes more to complete (I turned off manually to avoid overheating)Sauna has also reached its one minute limit reaching a temperature of So it never beeps and turns off automatically or meet the one minute at temperaturePLH Products does not regret any of the issues or delays, if they did care about the consumer and think they resolved the issue after almost 6months they would have at least offered to extended my warranty for the time it has not functioned as I requestedSo, basically they have ignored the outcome of the last part sent pretending all is resolvedIf it did did work as it should I would not be wasting anymore of my time or yours communicatingI love this product so having it work "as it should" would make me very happy.For PLH Products to exchange or refund would be a huge inconvenience and expense on their end in the shipping both ways and that is what the main issue isIf you produce a product with warranty on parts you do not have, you expect the consumer to wait as I was told "A very,very long time for parts" is crazySo they improvised with parts from other productsThere has never been a sign of caring for me or anyone to be sympathize, just the opposite (cold) Regards, [redacted]
Contacted customer on 2/18/and left the message.Will contact the customer again in the afternoon to resolve the issue
Dear [redacted] , First off let me just say we apologies for the long response timeWe were getting all of our facts in order, and making sure we double checked everythingWe have all been working diligently in figuring out what was wrong with your sauna and then finding out how to fix itWe tested several saunas, and then came up with a solution in which you described aboveThe wrong part that was sent out was also a mistakeIt was not forgotten by any means, it was simply the wrong part for that saunaAfter we figured out which parts to send you, our head technician then explained the process of fixing your half sauna Like explained above we tested this solution on several units and they all came out positive and worked just fineIf we had one sauna fail the test we preformed then we would have exchanged your saunaBut since none of the several that we tested failed, we agreed that your sauna would be fixed as wellWe value our customers and their feedback very much so, that is why we have been in business for such a long period of timeIt does sadden us that we did not meet your expectations in a timely mannerAs for the parts taking a while to get sent to you, we explained to you that we had a extended wait period for partsOur head technician also explained if we get any parts sooner that we would send it right awayWe did everything we could to fix your sauna in a timely fashion, and we spent weeks on this matterWe apologies that it was not up to your satisfactionHowever we are positive that the solution we talked you through fixed your sauna, because it worked on every other sauna we testedOnce again we deeply apologies for any inconvenience this has caused you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I need to correct an earlier statementI was incorrect about a Health Mate representative not answering my [redacted] complaint that was posted about a week agoI was unaware that [redacted] had an inbox; and, today, found the company's response that had been written about days agoWant to give them due credit for responding Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello,Complaint Number [redacted] Name: [redacted] The requested part was sent out on February 5th, and Mr [redacted] should be receiving it on February 12th, 2015.Thank you
Please send me an email directly***@healthmatesauna.com We have tried to contact you and get this resolved
Hello, After our phone converstation please let me know if there is anything else we can do.I hope we helped with all your concernsPlease let us know how else we can help!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This appears to be the same story provided over and overThey had told me once that the parts had shipped and were surprised went I said they hadn't been received, the next time said they were waiting to ship, now they are saying the parts have not arrivedIt does not appear as though they are trying to be consistent in their story Regards, [redacted] ***
Hello customer, I have bee looking through all of these messages and now I am confused as wellI am going to solve this personallyI do not like having upset customersPlease give me a call at [redacted] My name is *** If I do not answer please leave a message noting that you are from the Revdex.com and that I gave you my numberWe will get this resolvedAgain I am sorry for all of thisI look forward to your phone callHave a great day
Hello,We are sorry that your sauna has stopped workingThe lifetime warranty that was brought up on the paperwork is the lifetime of that saunaWe no longer produce any saunas from That means that the lifetime warranty for this sauna does not apply because it is no longer being made However, we still have parts for all saunas, and we still want people to use their saunas and get it working as soon as possibleWe apologize for any hassle this has caused, but these parts to still make are very expensive, and hard to get a hold ofWe value you as a customer, and we want your sauna to workPlease reach out and let us know what else we may do to help with your sauna experienceThank you, have a great weekend
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I appreciate their desire to make me a "happy customer" but I have been told this times already They are still offering no time frame for fixing the sauna or delivery of the power supply "Some time" is not a very good indication of when I will have a working sauna againResolution will be a refund of my purchase price or a working sauna care unit I have been given promises for the last weeks and there is no reason to expect this response to be any different I would like the company to at the very least tell me when I can expect the parts required to fix the sauna unit and their promise that I will not be charged for shipping I need to know when I can expect to have a working product again.] Regards, [redacted] ***
Good Morning [redacted] , We spoke to [redacted] last week and resolved the issueWe are going to send a replacement stereo for her sauna and that should resolve the issue that she is having with her sauna.If you have any further questions, please feel free to contact meThank you
To Whom It May Concern, We are currently working with customer to resolve the issueWe are currently working on a resolution that both parties will agree onWe will let you know what the outcome within the next couple of days Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if I receive my refundI will wait for the business to perform this action and, if it does, will consider this complaint resolved I have check with my bank, they have not seen the incoming deposit Please keep this compliant open until I notify that the deposit has occurred Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below COMMUNICATIONS is the problem I am having with this company As I stated in my 2nd complaint, I did get a call from a customer service representative, but, she only gave me a phone number to call, which I have been trying to use for the past two months, and only get a recording I NEED FOR THE PERSON WHO HAS MY PART(AND I THINK I NEED A NEW ONE NOW) TO CONTACT ME AND LET ME KNOW WHEN THEY ARE SHIPPING THE PART TO ME Regards, [redacted]