Dear? [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank you for allowing? me the opportunity to replyOn Wednesday, September 2, 2015, my HVAC? technician went to [redacted] to repair the air? conditioning system drain line, which was obstructed and leaking inside of the? dwelling [redacted] had requested this serviceThe technician discovered? that the exterior portion of the drain line (outside of the house) had been? severely chewed by an animal to the point that it was crimped and preventing? water to drain from the evaporator unitMy technician further observed dog? feces in the yard [redacted] doesn’t feel she should have to pay for the? service call to repair the damaged line because the service technician’s photo? of the dog feces doesn’t have a time/date stampAll digital photos contain? encrypted data.I? have attached a copy of the digital photo taken by my maintenance technician? along with a display of the photo’s encrypted data, which clearly shows? that the photo was taken on Wednesday, September 2, 2015, at 9:AMI have? also attached a copy of my maintenance technician’s service log for that entire? dayThe service log clearly reflects that my maintenance technician was? present at [redacted] **I have also attached a? photo of the portion of the damaged drain line my technician repaired, which? clearly reflects damage caused by an animal chewing on itAdditionally, I toowent to [redacted] about 2:PM on Wednesday, September 2, 2015, and? also observed dog feces in the yard.We? have not accused [redacted] of keeping an unauthorized animal nor are we? charging her any fees for keeping an unauthorized petHowever, the animal that? defecated in her yard and severely chewed her A/C drain line is not a pet that? I or the property owner authorizedIt is worth noting that [redacted] ’s rear? yard is entirely fenced and secure and she keeps the gate locked? If? [redacted] would like her landlord, the owner of [redacted] ***, to pay? for the animal damage to the A/C drain line, I’m going to need something a bit? more substantial than a denial based upon a photo of dog feces that lacks a? time/date stamp? Respectfully,? [redacted] ***Broker
The consumer and his family rented a single-family home from Hunter Rentals beginning February 27, 2013, and vacated said property on October 19, The consumer has acknowledged receiving the cleaning guidelines we provided to him that read, “Nails, hooks, decals, appliques, and screws must be removed from wallsDO NOT ATTEMPT TO FILL OR TOUPAINTLarge or excessive nail holes will result in a charge to tenant.” The consumer was properly charged for excessive nail holes in the minor bedrooms and large nail or screw holes above the master bedroom door as well as baby gate mounting holes in the walls of the formal dining roomThe consumer surrendered the rental dwelling with the interior walls heavily soiled, smudged, and wornThe interior painting that was performed also included the filling and repairing of the excessive nail holesIt is worth noting that the interior walls of the dwelling were so excessively soiled, that we could only find one painter willing to perform toupaintingAll of the other painters that inspected the property determined that full interior painting was requiredThe consumer was charged $for the toupainting and filling of the aforementioned nail holesThe other painters’ estimates were no less than $3,to paint the interior wallsThe consumer has misrepresented being charged for the painting of cabinets in the rental dwellingThe consumer was not charged for any cabinet paintingThe security deposit resolution he received includes NO charges for cabinet damage or cabinet re-paintingThe consumer states that damages caused by previous occupants of the rental home were charged to the former residents, but repairs were never performedThis is a completely accusation, and implies we are cheating our customers and stealing from our clients, the property ownersHe references an alleged inoperative screen door to support his claimThe consumer was charged for one damaged screenThis screen was stored in the garage at the time the consumer accepted the property and was undamaged as evidenced by the photos our inspector took during the moinspection we performedUpon the consumer’s surrender of the property, this same screen was discovered damaged and laying in the rear yard storage shed The rental home features a front entry storm door, which includes a glass window pane that can easily be switched out with the screen during the warmer months if desiredThe consumer took occupancy of the home in the winter of At that time, the front storm door glass pane was in placeThe screen for this door was being stored in the garage at that timeThe previous occupants of the home were not charged for this screen because it was not damagedThe security deposit resolution we sent to the consumer specifically states, “Any comments or concerns regarding this statement must be directed to [redacted] , ATTN: ManagementThe consumer ignored these instructions and instead called our office to discuss his security deposit statementHe was politely reminded to e-mail us with his concerns in order for us to better serve himHe chose instead to file a complaint with the Revdex.comThe concerns of our customers are very important to us and deserve our full attentionAny dispute arising from the resolution of a security deposit requires a thorough audit of the consumer’s accountThis process involves our examination of hundreds of photos, multiple visits to the property, reviewing our inspector’s detailed inspection notes, and interviewing contractors and maintenance personnel that have performed work on the rental dwellingThe many hours it takes to provide a detailed and thorough review cannot be accomplished over the phone, which is why we instructed the consumer to e-mail usAs it turns out, the consumer’s complaint was entirely unnecessary and completely without meritIn the interest of precluding additional misrepresentations, it should be mentioned that the consumer was also charged for the following deficiencies: ? 1.? ? ? ? ? ? $?" Cost to replace the sliding patio glass doorThe consumer’s dog scratched the glass surface of the sliding patio door with such intensity over a prolonged period that the glass became obscured with permanent deep scratches 2.? ? ? ? ? $?" Cost to power wash the rear patio slabThe rear patio slab was covered with muddy animal paw prints that could only be removed by power washing the concrete3.? ? ? ? ? $?" Missing kitchen sink stopperThe consumer accepted the dwelling with a metal sink stopper/strainerThe stopper was discovered missing during the move-out inspection 4.? ? ? ? ? $?" Heavily scratched kitchen sinkThe kitchen sink is cast iron with a white porcelain finishThe white finish was discovered to be heavily scratched and discolored during the move-out inspectionThis damage is not considered wear5.? ? ? ? ? $?" Kitchen sink veggie sprayer aerator missingDuring the move-out inspection, the aerator was discovered to be missingThe aerator allows the nozzle to spray water uniformly when used The consumer did pre-pay to have the house professionally cleaned and for the carpets to be professionally steam cleanedDue to the untenable condition in which the consumer relinquished the property, it could not be re-rentedThe property owners have consequently had to endure several weeks of unnecessary vacancy while repairs and painting have been performedThis has placed a significant financial burden upon the property owner (and his family), who very recently retired from the ArmyOur adjudication of the consumer’s security deposit was both fair and accurateAll money retained from the consumer’s security deposit is given to the landlords, who are the property ownersThey in turn use those funds to pay for repairs made to the property.? [redacted] ***Broker? ? ? ?
Complaint: [redacted] I am rejecting this response because: We are not at fault for the damage equipmentI quickly tried to resolve this matter as requested in the email sent to us ( please see quote)..."We will need you to address the unauthorized pet issue with our office as soon as possible".As I stated in my previous email I went to the company on 9/2/? to address this matter and was denied three timesMy husband and I had the chance to review the attached pictures, and we are still not in aggreance with the technician findings? The pictures ? reflect that damages were done, it just doesn't reflect that were are to be at fault for themMy husband and I did not find any feces in the yard on 9/2/15, as the worker and [redacted] stated they ? both didAt this point the home owner may need to get involved as we don't own a dog and should not be responsible for this billThe company stated the followingPlease see the quote "With these findings, ? expect to receive a maintenance bill for this repair as this was not fair wear and tear and was caused by an unauthorized dog".My husband and I ? hope that the appropriate action(s) will be taken when resolving this matter.Regards, Regards, [redacted]
Dear? [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank you for allowing? me the opportunity to replyOn Wednesday, September 2, 2015, my HVAC? technician went to [redacted] to repair the air? conditioning system drain line, which was obstructed and leaking inside of the? dwelling [redacted] had requested this serviceThe technician discovered? that the exterior portion of the drain line (outside of the house) had been? severely chewed by an animal to the point that it was crimped and preventing? water to drain from the evaporator unitMy technician further observed dog? feces in the yard [redacted] doesn’t feel she should have to pay for the? service call to repair the damaged line because the service technician’s photo? of the dog feces doesn’t have a time/date stampAll digital photos contain? encrypted data.I? have attached a copy of the digital photo taken by my maintenance technician? along with a display of the photo’s encrypted data, which clearly shows? that the photo was taken on Wednesday, September 2, 2015, at 9:AMI have? also attached a copy of my maintenance technician’s service log for that entire? dayThe service log clearly reflects that my maintenance technician was? present at [redacted] **I have also attached a? photo of the portion of the damaged drain line my technician repaired, which? clearly reflects damage caused by an animal chewing on itAdditionally, I toowent to [redacted] about 2:PM on Wednesday, September 2, 2015, and? also observed dog feces in the yard.We? have not accused [redacted] of keeping an unauthorized animal nor are we? charging her any fees for keeping an unauthorized petHowever, the animal that? defecated in her yard and severely chewed her A/C drain line is not a pet that? I or the property owner authorizedIt is worth noting that [redacted] ’s rear? yard is entirely fenced and secure and she keeps the gate locked? If? [redacted] would like her landlord, the owner of [redacted] ***, to pay? for the animal damage to the A/C drain line, I’m going to need something a bit? more substantial than a denial based upon a photo of dog feces that lacks a? time/date stamp? Respectfully,? [redacted] ***Broker
The consumer and his family rented a single-family home from Hunter Rentals beginning February 27, 2013, and vacated said property on October 19, The consumer has acknowledged receiving the cleaning guidelines we provided to him that read, “Nails, hooks, decals, appliques, and screws must be removed from wallsDO NOT ATTEMPT TO FILL OR TOUPAINTLarge or excessive nail holes will result in a charge to tenant.” The consumer was properly charged for excessive nail holes in the minor bedrooms and large nail or screw holes above the master bedroom door as well as baby gate mounting holes in the walls of the formal dining roomThe consumer surrendered the rental dwelling with the interior walls heavily soiled, smudged, and wornThe interior painting that was performed also included the filling and repairing of the excessive nail holesIt is worth noting that the interior walls of the dwelling were so excessively soiled, that we could only find one painter willing to perform toupaintingAll of the other painters that inspected the property determined that full interior painting was requiredThe consumer was charged $for the toupainting and filling of the aforementioned nail holesThe other painters’ estimates were no less than $3,to paint the interior wallsThe consumer has misrepresented being charged for the painting of cabinets in the rental dwellingThe consumer was not charged for any cabinet paintingThe security deposit resolution he received includes NO charges for cabinet damage or cabinet re-paintingThe consumer states that damages caused by previous occupants of the rental home were charged to the former residents, but repairs were never performedThis is a completely accusation, and implies we are cheating our customers and stealing from our clients, the property ownersHe references an alleged inoperative screen door to support his claimThe consumer was charged for one damaged screenThis screen was stored in the garage at the time the consumer accepted the property and was undamaged as evidenced by the photos our inspector took during the moinspection we performedUpon the consumer’s surrender of the property, this same screen was discovered damaged and laying in the rear yard storage shed The rental home features a front entry storm door, which includes a glass window pane that can easily be switched out with the screen during the warmer months if desiredThe consumer took occupancy of the home in the winter of At that time, the front storm door glass pane was in placeThe screen for this door was being stored in the garage at that timeThe previous occupants of the home were not charged for this screen because it was not damagedThe security deposit resolution we sent to the consumer specifically states, “Any comments or concerns regarding this statement must be directed to [redacted] , ATTN: ManagementThe consumer ignored these instructions and instead called our office to discuss his security deposit statementHe was politely reminded to e-mail us with his concerns in order for us to better serve himHe chose instead to file a complaint with the Revdex.comThe concerns of our customers are very important to us and deserve our full attentionAny dispute arising from the resolution of a security deposit requires a thorough audit of the consumer’s accountThis process involves our examination of hundreds of photos, multiple visits to the property, reviewing our inspector’s detailed inspection notes, and interviewing contractors and maintenance personnel that have performed work on the rental dwellingThe many hours it takes to provide a detailed and thorough review cannot be accomplished over the phone, which is why we instructed the consumer to e-mail usAs it turns out, the consumer’s complaint was entirely unnecessary and completely without meritIn the interest of precluding additional misrepresentations, it should be mentioned that the consumer was also charged for the following deficiencies: ? 1.? ? ? ? ? ? $?" Cost to replace the sliding patio glass doorThe consumer’s dog scratched the glass surface of the sliding patio door with such intensity over a prolonged period that the glass became obscured with permanent deep scratches 2.? ? ? ? ? $?" Cost to power wash the rear patio slabThe rear patio slab was covered with muddy animal paw prints that could only be removed by power washing the concrete3.? ? ? ? ? $?" Missing kitchen sink stopperThe consumer accepted the dwelling with a metal sink stopper/strainerThe stopper was discovered missing during the move-out inspection 4.? ? ? ? ? $?" Heavily scratched kitchen sinkThe kitchen sink is cast iron with a white porcelain finishThe white finish was discovered to be heavily scratched and discolored during the move-out inspectionThis damage is not considered wear5.? ? ? ? ? $?" Kitchen sink veggie sprayer aerator missingDuring the move-out inspection, the aerator was discovered to be missingThe aerator allows the nozzle to spray water uniformly when used The consumer did pre-pay to have the house professionally cleaned and for the carpets to be professionally steam cleanedDue to the untenable condition in which the consumer relinquished the property, it could not be re-rentedThe property owners have consequently had to endure several weeks of unnecessary vacancy while repairs and painting have been performedThis has placed a significant financial burden upon the property owner (and his family), who very recently retired from the ArmyOur adjudication of the consumer’s security deposit was both fair and accurateAll money retained from the consumer’s security deposit is given to the landlords, who are the property ownersThey in turn use those funds to pay for repairs made to the property.? [redacted] ***Broker? ? ? ?
Complaint: [redacted] I am rejecting this response because: We are not at fault for the damage equipmentI quickly tried to resolve this matter as requested in the email sent to us ( please see quote)..."We will need you to address the unauthorized pet issue with our office as soon as possible".As I stated in my previous email I went to the company on 9/2/? to address this matter and was denied three timesMy husband and I had the chance to review the attached pictures, and we are still not in aggreance with the technician findings? The pictures ? reflect that damages were done, it just doesn't reflect that were are to be at fault for themMy husband and I did not find any feces in the yard on 9/2/15, as the worker and [redacted] stated they ? both didAt this point the home owner may need to get involved as we don't own a dog and should not be responsible for this billThe company stated the followingPlease see the quote "With these findings, ? expect to receive a maintenance bill for this repair as this was not fair wear and tear and was caused by an unauthorized dog".My husband and I ? hope that the appropriate action(s) will be taken when resolving this matter.Regards, Regards, [redacted]