[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
These are proof that my unit had bugs prior to me moving inI have more pictures as well of my daughter's bed with no traces of bed bugs and of the smoke detectorI sent a email with all the picsHopefully they go through
In response to your recent complaint we did find that our system was not properly workingWe have agreed to remove the late fee for this residentThe manager has contacted the resident to inform him that his account has been revisedPlease let me know if you have any further questions or concerns Thank you, [redacted] Regional Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not sure who's responding to my complaint, but I've been asking for Rebecca's boss, not RebeccaShe has a boss and that is who I've been asking for and I've been making myself VERY clear on that when calling into corporate officeI NEVER said I had NO communication with anyone, I said I have been asking for Rebecca's boss and THAT is who hasn't bothered to call me.And yes, Theresa DID in fact say my place was never fumigatedShe sat at the computer in the room with the fireplace, looked up my townhouse history and said "This unit has no history of being treated before" and then in March we received a bill for February 3rd, which makes me believe that they knew this place had a history of bed bugs and roaches and a poor job was done at getting it cleared before renting it out and now making it our problemAnd if that company used for pest control was so legit, why is a new company being used now? By the way, it's [redacted] *** Regards, [redacted] ***
Hi ***! Regarding the pest control policies of Woodmere Apartments, I can tell you that pest control services are not strictly performed, solely, prior to new move inIf upon the turn process of the home an infestation is determined, treatment will commenceRegular bi-monthly preventative pest control treatments are also available to all residents, free of charge, upon requestWe do not have any records of bedbugs being an issue in [redacted] home prior to her move inHer home was treated for roaches and was cleared with no noted activity on February 3rd, as the service record below indicates [redacted] took possession of the apartment on February 14th Below you will also find Section from our lease agreement which outlines resident responsibilities pertaining to pest controlI have highlighted the paragraph detailing financial responsibility of residents Please let me know if there is anything else that I can provideThank you, ***! Extermination/Resident Responsibilities: Residents acknowledge that while Landlord is responsible for making a reasonable provision for the extermination of roaches, ants, wood destroying organisms, and bed bugs, serious infestations from such as pests in the Premises and/or adjoining apartments may necessitate Residents vacating the Premises either temporarily or permanently in order for Landlord to eradicate the infestation in Residents Premises and/or adjoining apartments If the infestation is caused byResidents and/or their family, guests, or invitees, Landlord shall not be liable for the costs of such relocation and Landlord does not have to offer another apartment in the Community to Residents Landlord may terminate Residents’ tenancy and Residents shall vacate the Premises in the event that (a) Residents’ actions or inactions contribute to or result in a pest infestation; (b) Residents’ actions or inactions prevent or hinder Landlord’s treatment of an infestation; and/or (c) Landlord, in Landlord’s sole discretion, or pursuant to the opinion of a licensed pest control professional, determines that the infestation in the Premises and/or adjoining apartments cannot successfully or properly be treated with Residents continuing to live in the Premises If Landlord terminates Residents’ tenancy, and only if Residents vacate according to this Provision, and only if the infestation is not caused or worsened by Residents’ actions or inactions, then Residents will be released from Residents’ financial obligations under this Lease Agreement except for physical damages to the Premises Residents shall use care to avoid creating any condition which would cause or promote the presence of bugs, vermin and/or insects Residents shall be held liable for any extermination charges related to an infestation caused by Residents’ or their housekeeping Residents agree that at all times during their tenancy they shall keep all mattresses used or stored in the Premises wrapped or sealed in a mattress cover made of vinyl, plastic, or other impervious material that can be sealed or completely closed, and there must be no rips or tears in the covering, to assist with decreasing the possibility of any bed bug infestation in the Premises or the community.Unless released, Residents shall be responsible to pay the cost of the eradication of any infestation, as described above, in the Premises or that spreads from the Premises if Landlord’s pest control professional identifies the Premises as the source of the infestation If the Premises is identified as the source of the infestation, Residents shall be responsible for the costs of extermination whether or not Landlord can prove the infestation was started by Residents, their occupants, or invitees If Residents can remain in the Premises during treatment Residents shall also fully cooperate with Landlord in preparing the Premises for extermination treatments based upon the guidelines provided by Landlord’s pest control professional This includes, but not exclusively, agreeing to vacuum the Premises every day and wash all bedding three (3) times per week during the treatment of the infestationFailure to comply with the pest control professional’s instructions or to give Landlord access, given reasonable advanced notice to enter for extermination shall constitute an event of default under this Lease Agreement In the event Residents refuse to pay any invoice submitted by Landlord to Residents for the cost of extermination of the infestation, this sum shall become Additional Rent due and payable with the next monthly Rent installment In the event any additional Rent is unpaid with the next monthly Rent installment, the entire Rent payment may be refused as a partial Rent paymentTo avoid infestation, Landlord requires Residents not place anything in the Premises purchased at any second hand furniture store, flea market, or the like, unless it is thoroughly inspected by Residents prior to placing it in the Premises Residents agree not to place any furniture clothing or other items in the apartment found in or around any dumpster or other trash collection sites Residents agree to report any suspicion of infestation immediately upon discovery as the cost to exterminate will be greatly reduced if the infestation or existence of bugs is reported as early as possible Sincerely, Jen *** T***Director of Marketing and TrainingPLK Communities
HI there I did call and leave [redacted] a message todayWe are refunding back [redacted] ’s application and holding fees I did just speak with [redacted] and she was good with thatPlease contact me at your earliest convenience so that I know you have received this and we are good to gothank you for your time and have a great day!
These are proof that my unit had bugs prior to me moving inI have more pictures as well of my daughter's bed with no traces of bed bugs and of the smoke detector
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I think PLK is more worried about being defensive and their "reputation" than actually reading and understanding my complaintI never said the house wasn't treated before I moved in, I said I was told by one of THEIR employees who no longer works there, that my place was never treated for roaches and then was presented a bill stated the place had been before I moved in, which proofs the lies that I have been told by this companyWhoever fumigated lied about "no live activity", because then there wouldn't have been dead bugs in my brand new cabinets! The whole kitchen is NEWSo if there was no live activity, why when moving in, did I find dead bugs? And shortly after staying, was I seeing bugs? That was written on my move in summary and I have a copy of that summary I just had a meeting with Rebecca and Pinni and I feel that after that meeting, anything I say or do, they will try to evict meThey basically indirectly asked me to leave! Saying I'm unhappy here and they feel I would be happier somewhere else because they are trying to "build a community" and asked if I would just like to break my lease and moveThey would rather I leave than to own up to the lies and the fact that they rented me a bug infested unitI told them if I could I would leave and Rebecca got right on that to insure that I goBut I'm not going anywhere because that would mess up plans we have and I can't sign a new year lease somewhere elseThey just need to fix their issues and credit me because this place obviously had issues before I moved in and me moving out, isn't going to solve that problem
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** has been in contact consistently with the Regional Manager for Woodmere, Rebecca K***-S*She is the corporate contactMrsK***-S*** has provided *** *** with her personal cell phone number and continues to communicate via text and phoneRecent records indicate text contact on the Labor Day holiday initiated by *** *** to MrsK***-S*** regarding non-emergency concernsHer message was responded to within hours, as MrsK***-S*** was on personal vacation*** *** also had an in-person meeting with the new Property Manager last Tuesday, September 5thCommunication has been consistentIn the previous response to *** *** initial Revdex.com complaint, there was no denial of prior fumigation, as she allegesThe fact is that her home was cleared of live pest activity by a licensed pest control agent prior to her moin FebruaryComplaints of bed bugs appearing in her home surfaced in late MayBed bugs can be brought into homes of all sizes, styles, and locations from a multitude of everyday places- school, medical centers, libraries, clothing stores, hotels, movie theatres, etcRegardless of where the pests originated, her home was free of any live pest activity prior to her move in and live activity was reported after more than months of occupancy*** *** can expect contact from both her Property Manager and Regional Manager this week to discuss further her concerns and a better plan of action should her home require access by management in the future
I am writing to
inform you that Arbor Pointe has sent the attached letter to Ms***
answering her concerns and resolving this matterI have followed up with a
call to Ms*** to make sure she is happy with the resolution and she was
in agreement to what was said in the letterI have
tried a few times to call
you and left messages to inform you as to what Arbor Pointe and PLK Communities
was doing to resolve the situation.Should you have any further questions please call***.Sincerely,*** ***Community Manager
Here is the update on [redacted], who made the complaint to the Revdex.com. I spoke to her today and she confirmed that all things on the list below, has been satisfied. These are the folks who met with Alex. He showed them a unit with the utilities...
were paid but moved them into a unit that utilities were not paid therefore, we agreed to lower their rent $100.00 a month, at that time they seemed very satisfied. There were other maintenance issues in their unit. Leak in bathroom ceiling, kitchen sink backing up and draining slow. They have dealt with a lot in a short of time living here .This is the list of complaints that they sent to Revdex.com. All have been completed.Ø The windows that didn’t open were repaired.Ø Screen for windows were installed.Ø Sinks were repaired for leaks.Ø All machines in the fitness room have been repaired.Ø Entry door to the unit has been securely locked. I did remind her that if she is not getting taking care of she needs to call me at my cell phone.All is good!Let me know if you have any questions.
First, I would like to say that my communication has never flip flopped. I call the leasing office and nobody ever answers anymore, so I call the corporate to get ahold of someone immediately. Ive been asking for the boss of the property manager to call me,because I'm not getting anywhere with the property manager. I know the boss of the property manager has been receiving my messages because they have been telling the property manager to call me instead. I don't know direct titles, but this company knows who I'm asking for and that person has been refusing to contact me. This company lies and Ive caught them in several of them,one being saying that this unit has never had a history of being fumigated, yet received a bill for it. Then they're saying I had brought bed bugs with me and the property manager even said she spoke to my previous landlord and they said they had to spray, yet I have the move out summary from my previous landlord and there's nothing on there about spraying for bedbugs on it. I did not bring bed bugs with me. Ive worked at the same place for almost 3yrs, my kids don't go to daycare and they've been staying at the same peoples houses their whole lives. They said because I didn't report them till June, I brought them,but then she said my husband said our mattress couldn't be taken because of bedbugs, but wasn't that in late February when we moved in and had beds delivered? Seems like a problem since before June. Bed bugs are only active at night and usually right before dawn, I'm not up at that time, so no,I wouldn't notice them. I do not change my older kids, so I wouldn't notice bites on them, which bed bugs tend to gravitate to folds(underarms and thighs). My oldest has had her bed the longest and I showed the pest control her bed and there was no bed bugs or traces of a infestation of them on her bed, so it was certainly impossible for me to have brought them here from my previous address considering it was her room I first seen the bugs in, but there was multiple traces of bed bugs on the window ceil of both my kids rooms,but both beds and furniture was clear of beds. Makes no sense. And about having to enter my unit to clear it, that still doesn't make it right to violate my tenant rights by not giving me a 24hr notice that I'm required to have by law and demanding my kids to open the door knowing I was not home(Yes my husband was, but he was asleep). I still have not received an apology for that. My unit needed to be treated and cleaned more throughly before they rented this place out to anyone. Should I include picture of the filthy smoke detector and the back of my closet? There is no way anyone should even think about denying anything when I have proof of the conditions we were left with when we moved in. This is unreal.
HI there I did call and leave [redacted] a message today.. We are refunding back [redacted]’s application and holding fees. I did just speak with [redacted] and she was good with that.. Please contact me at your earliest...
convenience so that I know you have received this and we are good to go.. thank you for your time and have a great day!
These are proof that my unit had bugs prior to me moving in. I have more pictures as well of my daughter's bed with no traces of bed bugs and of the smoke detectorI sent a email with all the pics. Hopefully they go through.
[redacted] and her family moved to Woodmere in February of 2017. Prior to her move in, a licensed pest control agency cleared her home of live pest activity. Based on her mention of finding several dead specimens, the clearance of this home was accurate. A more thorough clean would have been...
beneficial in this particular circumstance. The invoices for payment which [redacted] references, were in fact for bed bug treatment in the home in June of 2017. Based on the fact that live activity was found specifically in this apartment following pest control inspections, it was reasonable to identify the source of said activity to the current residents, and therefore hold them accountable for the cost of bed bug treatment per their lease agreement. It should also be noted that the current co-leaseholder with [redacted], did mention a prior experience with bed bugs to the site’s Regional Manager in a conversation following treatment of their home at Woodmere. The inspection [redacted] referenced, while inconvenient, was necessary in order to clear their home of pests and to avoid further treatment charges. [redacted] mentioned concern of rental payments and applied payment communication. The August issue proved to be an isolated incident and while frustrating, did not result in an eviction filing. The filing and dismissal to which she refers was related to a payment which was in fact late. Payment is required by the 5th of the month and per the lease agreement and her 3-day letter, which is delivered when residents have failed to pay before the 6th of the month, Woodmere reserves the right to file after the 10th. [redacted] did pay on the 17th, however, paperwork was already in process with the court. The court was contacted and the eviction dismissed, which is accurate. Woodmere has no way to directly request or remove this record. Per legal counsel, said filing drops off after 7 years. Should [redacted] choose to pursue its removal on her own, she would need to contact the court and credit bureau independently. Woodmere would be willing to provide necessary documentation to aid her in this process. In an effort to create a clear line of communication for [redacted], she was given the cell phone number of the Regional Manager for Woodmere in July. Numerous phone calls, text messages, etc. have taken place between [redacted] and the Regional Manager at this point. With the most recent point of contact being in the last 2 weeks. This remains a preferred chain of communication for [redacted]. Despite this direct line, Ms.Toms continues to flip flop her communication line by leaving consecutive voice mails on the property call system versus contacting the Regional Manager directly as discussed. Based on source identification of the bed bugs, Woodmere will not be refunding invoiced treatment payments. Regarding the eviction filing/dismissal, Woodmere is legally unable to remove this record. Since we have provided a direct line to Woodmere’s corporate liaison, the Regional Manager, there is no longer a concern of ability to make contact. An in person or phone conversation with the Regional Manager is welcome at any time and can be scheduled via the number provided to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not sure who's responding to my complaint, but I've been asking for Rebecca's boss, not Rebecca. She has a boss and that is who I've been asking for and I've been making myself VERY clear on that when calling into corporate office. I NEVER said I had NO communication with anyone, I said I have been asking for Rebecca's boss and THAT is who hasn't bothered to call me.And yes, Theresa DID in fact say my place was never fumigated. She sat at the computer in the room with the fireplace, looked up my townhouse history and said "This unit has no history of being treated before" and then in March we received a bill for February 3rd, which makes me believe that they knew this place had a history of bed bugs and roaches and a poor job was done at getting it cleared before renting it out and now making it our problem. And if that company used for pest control was so legit, why is a new company being used now? By the way, it's [redacted].
Regards,
[redacted]
Hi [redacted]! Regarding the pest control policies of Woodmere Apartments, I can tell you that pest control services are not strictly performed, solely, prior to new move in. If upon the turn process of the home an infestation is determined, treatment will commence. Regular bi-monthly preventative pest control treatments are also available to all residents, free of charge, upon request. We do not have any records of bedbugs being an issue in [redacted] home prior to her move in. Her home was treated for roaches and was cleared with no noted activity on February 3rd, as the service record below indicates. [redacted] took possession of the apartment on February 14th. Below you will also find Section 25 from our lease agreement which outlines resident responsibilities pertaining to pest control. I have highlighted the paragraph detailing financial responsibility of residents. Please let me know if there is anything else that I can provide. Thank you, [redacted]! 25. Extermination/Resident Responsibilities: Residents acknowledge that while Landlord is responsible for making a reasonable provision for the extermination of roaches, ants, wood destroying organisms, and bed bugs, serious infestations from such as pests in the Premises and/or adjoining apartments may necessitate Residents vacating the Premises either temporarily or permanently in order for Landlord to eradicate the infestation in Residents Premises and/or adjoining apartments. If the infestation is caused byResidents and/or their family, guests, or invitees, Landlord shall not be liable for the costs of such relocation and Landlord does not have to offer another apartment in the Community to Residents. Landlord may terminate Residents’ tenancy and Residents shall vacate the Premises in the event that (a) Residents’ actions or inactions contribute to or result in a pest infestation; (b) Residents’ actions or inactions prevent or hinder Landlord’s treatment of an infestation; and/or (c) Landlord, in Landlord’s sole discretion, or pursuant to the opinion of a licensed pest control professional, determines that the infestation in the Premises and/or adjoining apartments cannot successfully or properly be treated with Residents continuing to live in the Premises. If Landlord terminates Residents’ tenancy, and only if Residents vacate according to this Provision, and only if the infestation is not caused or worsened by Residents’ actions or inactions, then Residents will be released from Residents’ financial obligations under this Lease Agreement except for physical damages to the Premises. Residents shall use care to avoid creating any condition which would cause or promote the presence of bugs, vermin and/or insects. Residents shall be held liable for any extermination charges related to an infestation caused by Residents’ or their housekeeping. Residents agree that at all times during their tenancy they shall keep all mattresses used or stored in the Premises wrapped or sealed in a mattress cover made of vinyl, plastic, or other impervious material that can be sealed or completely closed, and there must be no rips or tears in the covering, to assist with decreasing the possibility of any bed bug infestation in the Premises or the community.Unless released, Residents shall be responsible to pay the cost of the eradication of any infestation, as described above, in the Premises or that spreads from the Premises if Landlord’s pest control professional identifies the Premises as the source of the infestation. If the Premises is identified as the source of the infestation, Residents shall be responsible for the costs of extermination whether or not Landlord can prove the infestation was started by Residents, their occupants, or invitees. If Residents can remain in the Premises during treatment Residents shall also fully cooperate with Landlord in preparing the Premises for extermination treatments based upon the guidelines provided by Landlord’s pest control professional. This includes, but not exclusively, agreeing to vacuum the Premises every day and wash all bedding three (3) times per week during the treatment of the infestation. Failure to comply with the pest control professional’s instructions or to give Landlord access, given reasonable advanced notice to enter for extermination shall constitute an event of default under this Lease Agreement. In the event Residents refuse to pay any invoice submitted by Landlord to Residents for the cost of extermination of the infestation, this sum shall become Additional Rent due and payable with the next monthly Rent installment. In the event any additional Rent is unpaid with the next monthly Rent installment, the entire Rent payment may be refused as a partial Rent payment. To avoid infestation, Landlord requires Residents not place anything in the Premises purchased at any second hand furniture store, flea market, or the like, unless it is thoroughly inspected by Residents prior to placing it in the Premises. Residents agree not to place any furniture clothing or other items in the apartment found in or around any dumpster or other trash collection sites. Residents agree to report any suspicion of infestation immediately upon discovery as the cost to exterminate will be greatly reduced if the infestation or existence of bugs is reported as early as possible. Sincerely, Jen [redacted] T[redacted]Director of Marketing and TrainingPLK Communities
The report was given to Theresa on 2-17- Here is the picture on which she wrote at the bottom her name and date and something about roach treatments
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
These are proof that my unit had bugs prior to me moving inI have more pictures as well of my daughter's bed with no traces of bed bugs and of the smoke detectorI sent a email with all the picsHopefully they go through
In response to your recent complaint we did find that our system was not properly workingWe have agreed to remove the late fee for this residentThe manager has contacted the resident to inform him that his account has been revisedPlease let me know if you have any further questions or concerns Thank you, [redacted] Regional Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not sure who's responding to my complaint, but I've been asking for Rebecca's boss, not RebeccaShe has a boss and that is who I've been asking for and I've been making myself VERY clear on that when calling into corporate officeI NEVER said I had NO communication with anyone, I said I have been asking for Rebecca's boss and THAT is who hasn't bothered to call me.And yes, Theresa DID in fact say my place was never fumigatedShe sat at the computer in the room with the fireplace, looked up my townhouse history and said "This unit has no history of being treated before" and then in March we received a bill for February 3rd, which makes me believe that they knew this place had a history of bed bugs and roaches and a poor job was done at getting it cleared before renting it out and now making it our problemAnd if that company used for pest control was so legit, why is a new company being used now? By the way, it's [redacted] *** Regards, [redacted] ***
Hi ***! Regarding the pest control policies of Woodmere Apartments, I can tell you that pest control services are not strictly performed, solely, prior to new move inIf upon the turn process of the home an infestation is determined, treatment will commenceRegular bi-monthly preventative pest control treatments are also available to all residents, free of charge, upon requestWe do not have any records of bedbugs being an issue in [redacted] home prior to her move inHer home was treated for roaches and was cleared with no noted activity on February 3rd, as the service record below indicates [redacted] took possession of the apartment on February 14th Below you will also find Section from our lease agreement which outlines resident responsibilities pertaining to pest controlI have highlighted the paragraph detailing financial responsibility of residents Please let me know if there is anything else that I can provideThank you, ***! Extermination/Resident Responsibilities: Residents acknowledge that while Landlord is responsible for making a reasonable provision for the extermination of roaches, ants, wood destroying organisms, and bed bugs, serious infestations from such as pests in the Premises and/or adjoining apartments may necessitate Residents vacating the Premises either temporarily or permanently in order for Landlord to eradicate the infestation in Residents Premises and/or adjoining apartments If the infestation is caused byResidents and/or their family, guests, or invitees, Landlord shall not be liable for the costs of such relocation and Landlord does not have to offer another apartment in the Community to Residents Landlord may terminate Residents’ tenancy and Residents shall vacate the Premises in the event that (a) Residents’ actions or inactions contribute to or result in a pest infestation; (b) Residents’ actions or inactions prevent or hinder Landlord’s treatment of an infestation; and/or (c) Landlord, in Landlord’s sole discretion, or pursuant to the opinion of a licensed pest control professional, determines that the infestation in the Premises and/or adjoining apartments cannot successfully or properly be treated with Residents continuing to live in the Premises If Landlord terminates Residents’ tenancy, and only if Residents vacate according to this Provision, and only if the infestation is not caused or worsened by Residents’ actions or inactions, then Residents will be released from Residents’ financial obligations under this Lease Agreement except for physical damages to the Premises Residents shall use care to avoid creating any condition which would cause or promote the presence of bugs, vermin and/or insects Residents shall be held liable for any extermination charges related to an infestation caused by Residents’ or their housekeeping Residents agree that at all times during their tenancy they shall keep all mattresses used or stored in the Premises wrapped or sealed in a mattress cover made of vinyl, plastic, or other impervious material that can be sealed or completely closed, and there must be no rips or tears in the covering, to assist with decreasing the possibility of any bed bug infestation in the Premises or the community.Unless released, Residents shall be responsible to pay the cost of the eradication of any infestation, as described above, in the Premises or that spreads from the Premises if Landlord’s pest control professional identifies the Premises as the source of the infestation If the Premises is identified as the source of the infestation, Residents shall be responsible for the costs of extermination whether or not Landlord can prove the infestation was started by Residents, their occupants, or invitees If Residents can remain in the Premises during treatment Residents shall also fully cooperate with Landlord in preparing the Premises for extermination treatments based upon the guidelines provided by Landlord’s pest control professional This includes, but not exclusively, agreeing to vacuum the Premises every day and wash all bedding three (3) times per week during the treatment of the infestationFailure to comply with the pest control professional’s instructions or to give Landlord access, given reasonable advanced notice to enter for extermination shall constitute an event of default under this Lease Agreement In the event Residents refuse to pay any invoice submitted by Landlord to Residents for the cost of extermination of the infestation, this sum shall become Additional Rent due and payable with the next monthly Rent installment In the event any additional Rent is unpaid with the next monthly Rent installment, the entire Rent payment may be refused as a partial Rent paymentTo avoid infestation, Landlord requires Residents not place anything in the Premises purchased at any second hand furniture store, flea market, or the like, unless it is thoroughly inspected by Residents prior to placing it in the Premises Residents agree not to place any furniture clothing or other items in the apartment found in or around any dumpster or other trash collection sites Residents agree to report any suspicion of infestation immediately upon discovery as the cost to exterminate will be greatly reduced if the infestation or existence of bugs is reported as early as possible Sincerely, Jen *** T***Director of Marketing and TrainingPLK Communities
HI there I did call and leave [redacted] a message todayWe are refunding back [redacted] ’s application and holding fees I did just speak with [redacted] and she was good with thatPlease contact me at your earliest convenience so that I know you have received this and we are good to gothank you for your time and have a great day!
These are proof that my unit had bugs prior to me moving inI have more pictures as well of my daughter's bed with no traces of bed bugs and of the smoke detector
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I think PLK is more worried about being defensive and their "reputation" than actually reading and understanding my complaintI never said the house wasn't treated before I moved in, I said I was told by one of THEIR employees who no longer works there, that my place was never treated for roaches and then was presented a bill stated the place had been before I moved in, which proofs the lies that I have been told by this companyWhoever fumigated lied about "no live activity", because then there wouldn't have been dead bugs in my brand new cabinets! The whole kitchen is NEWSo if there was no live activity, why when moving in, did I find dead bugs? And shortly after staying, was I seeing bugs? That was written on my move in summary and I have a copy of that summary I just had a meeting with Rebecca and Pinni and I feel that after that meeting, anything I say or do, they will try to evict meThey basically indirectly asked me to leave! Saying I'm unhappy here and they feel I would be happier somewhere else because they are trying to "build a community" and asked if I would just like to break my lease and moveThey would rather I leave than to own up to the lies and the fact that they rented me a bug infested unitI told them if I could I would leave and Rebecca got right on that to insure that I goBut I'm not going anywhere because that would mess up plans we have and I can't sign a new year lease somewhere elseThey just need to fix their issues and credit me because this place obviously had issues before I moved in and me moving out, isn't going to solve that problem
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** has been in contact consistently with the Regional Manager for Woodmere, Rebecca K***-S
*She is the corporate contactMrsK***-S*** has provided *** *** with her personal cell phone number and continues to communicate via text and phoneRecent records indicate text contact on the Labor Day holiday initiated by *** *** to MrsK***-S*** regarding non-emergency concernsHer message was responded to within hours, as MrsK***-S*** was on personal vacation*** *** also had an in-person meeting with the new Property Manager last Tuesday, September 5thCommunication has been consistentIn the previous response to *** *** initial Revdex.com complaint, there was no denial of prior fumigation, as she allegesThe fact is that her home was cleared of live pest activity by a licensed pest control agent prior to her moin FebruaryComplaints of bed bugs appearing in her home surfaced in late MayBed bugs can be brought into homes of all sizes, styles, and locations from a multitude of everyday places- school, medical centers, libraries, clothing stores, hotels, movie theatres, etcRegardless of where the pests originated, her home was free of any live pest activity prior to her move in and live activity was reported after more than months of occupancy*** *** can expect contact from both her Property Manager and Regional Manager this week to discuss further her concerns and a better plan of action should her home require access by management in the future
Would like application and apartment hold fees returned to me
I am writing to
inform you that Arbor Pointe has sent the attached letter to Ms***
answering her concerns and resolving this matterI have followed up with a
call to Ms*** to make sure she is happy with the resolution and she was
in agreement to what was said in the letterI have
tried a few times to call
you and left messages to inform you as to what Arbor Pointe and PLK Communities
was doing to resolve the situation.Should you have any further questions please call***.Sincerely,*** ***Community Manager
Here is the update on [redacted], who made the complaint to the Revdex.com. I spoke to her today and she confirmed that all things on the list below, has been satisfied. These are the folks who met with Alex. He showed them a unit with the utilities...
were paid but moved them into a unit that utilities were not paid therefore, we agreed to lower their rent $100.00 a month, at that time they seemed very satisfied. There were other maintenance issues in their unit. Leak in bathroom ceiling, kitchen sink backing up and draining slow. They have dealt with a lot in a short of time living here .This is the list of complaints that they sent to Revdex.com. All have been completed.Ø The windows that didn’t open were repaired.Ø Screen for windows were installed.Ø Sinks were repaired for leaks.Ø All machines in the fitness room have been repaired.Ø Entry door to the unit has been securely locked. I did remind her that if she is not getting taking care of she needs to call me at my cell phone.All is good!Let me know if you have any questions.
First, I would like to say that my communication has never flip flopped. I call the leasing office and nobody ever answers anymore, so I call the corporate to get ahold of someone immediately. Ive been asking for the boss of the property manager to call me,because I'm not getting anywhere with the property manager. I know the boss of the property manager has been receiving my messages because they have been telling the property manager to call me instead. I don't know direct titles, but this company knows who I'm asking for and that person has been refusing to contact me. This company lies and Ive caught them in several of them,one being saying that this unit has never had a history of being fumigated, yet received a bill for it. Then they're saying I had brought bed bugs with me and the property manager even said she spoke to my previous landlord and they said they had to spray, yet I have the move out summary from my previous landlord and there's nothing on there about spraying for bedbugs on it. I did not bring bed bugs with me. Ive worked at the same place for almost 3yrs, my kids don't go to daycare and they've been staying at the same peoples houses their whole lives. They said because I didn't report them till June, I brought them,but then she said my husband said our mattress couldn't be taken because of bedbugs, but wasn't that in late February when we moved in and had beds delivered? Seems like a problem since before June. Bed bugs are only active at night and usually right before dawn, I'm not up at that time, so no,I wouldn't notice them. I do not change my older kids, so I wouldn't notice bites on them, which bed bugs tend to gravitate to folds(underarms and thighs). My oldest has had her bed the longest and I showed the pest control her bed and there was no bed bugs or traces of a infestation of them on her bed, so it was certainly impossible for me to have brought them here from my previous address considering it was her room I first seen the bugs in, but there was multiple traces of bed bugs on the window ceil of both my kids rooms,but both beds and furniture was clear of beds. Makes no sense. And about having to enter my unit to clear it, that still doesn't make it right to violate my tenant rights by not giving me a 24hr notice that I'm required to have by law and demanding my kids to open the door knowing I was not home(Yes my husband was, but he was asleep). I still have not received an apology for that. My unit needed to be treated and cleaned more throughly before they rented this place out to anyone. Should I include picture of the filthy smoke detector and the back of my closet? There is no way anyone should even think about denying anything when I have proof of the conditions we were left with when we moved in. This is unreal.
HI there I did call and leave [redacted] a message today.. We are refunding back [redacted]’s application and holding fees. I did just speak with [redacted] and she was good with that.. Please contact me at your earliest...
convenience so that I know you have received this and we are good to go.. thank you for your time and have a great day!
These are proof that my unit had bugs prior to me moving in. I have more pictures as well of my daughter's bed with no traces of bed bugs and of the smoke detectorI sent a email with all the pics. Hopefully they go through.
[redacted] and her family moved to Woodmere in February of 2017. Prior to her move in, a licensed pest control agency cleared her home of live pest activity. Based on her mention of finding several dead specimens, the clearance of this home was accurate. A more thorough clean would have been...
beneficial in this particular circumstance. The invoices for payment which [redacted] references, were in fact for bed bug treatment in the home in June of 2017. Based on the fact that live activity was found specifically in this apartment following pest control inspections, it was reasonable to identify the source of said activity to the current residents, and therefore hold them accountable for the cost of bed bug treatment per their lease agreement. It should also be noted that the current co-leaseholder with [redacted], did mention a prior experience with bed bugs to the site’s Regional Manager in a conversation following treatment of their home at Woodmere. The inspection [redacted] referenced, while inconvenient, was necessary in order to clear their home of pests and to avoid further treatment charges. [redacted] mentioned concern of rental payments and applied payment communication. The August issue proved to be an isolated incident and while frustrating, did not result in an eviction filing. The filing and dismissal to which she refers was related to a payment which was in fact late. Payment is required by the 5th of the month and per the lease agreement and her 3-day letter, which is delivered when residents have failed to pay before the 6th of the month, Woodmere reserves the right to file after the 10th. [redacted] did pay on the 17th, however, paperwork was already in process with the court. The court was contacted and the eviction dismissed, which is accurate. Woodmere has no way to directly request or remove this record. Per legal counsel, said filing drops off after 7 years. Should [redacted] choose to pursue its removal on her own, she would need to contact the court and credit bureau independently. Woodmere would be willing to provide necessary documentation to aid her in this process. In an effort to create a clear line of communication for [redacted], she was given the cell phone number of the Regional Manager for Woodmere in July. Numerous phone calls, text messages, etc. have taken place between [redacted] and the Regional Manager at this point. With the most recent point of contact being in the last 2 weeks. This remains a preferred chain of communication for [redacted]. Despite this direct line, Ms.Toms continues to flip flop her communication line by leaving consecutive voice mails on the property call system versus contacting the Regional Manager directly as discussed. Based on source identification of the bed bugs, Woodmere will not be refunding invoiced treatment payments. Regarding the eviction filing/dismissal, Woodmere is legally unable to remove this record. Since we have provided a direct line to Woodmere’s corporate liaison, the Regional Manager, there is no longer a concern of ability to make contact. An in person or phone conversation with the Regional Manager is welcome at any time and can be scheduled via the number provided to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not sure who's responding to my complaint, but I've been asking for Rebecca's boss, not Rebecca. She has a boss and that is who I've been asking for and I've been making myself VERY clear on that when calling into corporate office. I NEVER said I had NO communication with anyone, I said I have been asking for Rebecca's boss and THAT is who hasn't bothered to call me.And yes, Theresa DID in fact say my place was never fumigated. She sat at the computer in the room with the fireplace, looked up my townhouse history and said "This unit has no history of being treated before" and then in March we received a bill for February 3rd, which makes me believe that they knew this place had a history of bed bugs and roaches and a poor job was done at getting it cleared before renting it out and now making it our problem. And if that company used for pest control was so legit, why is a new company being used now? By the way, it's [redacted].
Regards,
[redacted]
Hi [redacted]! Regarding the pest control policies of Woodmere Apartments, I can tell you that pest control services are not strictly performed, solely, prior to new move in. If upon the turn process of the home an infestation is determined, treatment will commence. Regular bi-monthly preventative pest control treatments are also available to all residents, free of charge, upon request. We do not have any records of bedbugs being an issue in [redacted] home prior to her move in. Her home was treated for roaches and was cleared with no noted activity on February 3rd, as the service record below indicates. [redacted] took possession of the apartment on February 14th. Below you will also find Section 25 from our lease agreement which outlines resident responsibilities pertaining to pest control. I have highlighted the paragraph detailing financial responsibility of residents. Please let me know if there is anything else that I can provide. Thank you, [redacted]! 25. Extermination/Resident Responsibilities: Residents acknowledge that while Landlord is responsible for making a reasonable provision for the extermination of roaches, ants, wood destroying organisms, and bed bugs, serious infestations from such as pests in the Premises and/or adjoining apartments may necessitate Residents vacating the Premises either temporarily or permanently in order for Landlord to eradicate the infestation in Residents Premises and/or adjoining apartments. If the infestation is caused byResidents and/or their family, guests, or invitees, Landlord shall not be liable for the costs of such relocation and Landlord does not have to offer another apartment in the Community to Residents. Landlord may terminate Residents’ tenancy and Residents shall vacate the Premises in the event that (a) Residents’ actions or inactions contribute to or result in a pest infestation; (b) Residents’ actions or inactions prevent or hinder Landlord’s treatment of an infestation; and/or (c) Landlord, in Landlord’s sole discretion, or pursuant to the opinion of a licensed pest control professional, determines that the infestation in the Premises and/or adjoining apartments cannot successfully or properly be treated with Residents continuing to live in the Premises. If Landlord terminates Residents’ tenancy, and only if Residents vacate according to this Provision, and only if the infestation is not caused or worsened by Residents’ actions or inactions, then Residents will be released from Residents’ financial obligations under this Lease Agreement except for physical damages to the Premises. Residents shall use care to avoid creating any condition which would cause or promote the presence of bugs, vermin and/or insects. Residents shall be held liable for any extermination charges related to an infestation caused by Residents’ or their housekeeping. Residents agree that at all times during their tenancy they shall keep all mattresses used or stored in the Premises wrapped or sealed in a mattress cover made of vinyl, plastic, or other impervious material that can be sealed or completely closed, and there must be no rips or tears in the covering, to assist with decreasing the possibility of any bed bug infestation in the Premises or the community.Unless released, Residents shall be responsible to pay the cost of the eradication of any infestation, as described above, in the Premises or that spreads from the Premises if Landlord’s pest control professional identifies the Premises as the source of the infestation. If the Premises is identified as the source of the infestation, Residents shall be responsible for the costs of extermination whether or not Landlord can prove the infestation was started by Residents, their occupants, or invitees. If Residents can remain in the Premises during treatment Residents shall also fully cooperate with Landlord in preparing the Premises for extermination treatments based upon the guidelines provided by Landlord’s pest control professional. This includes, but not exclusively, agreeing to vacuum the Premises every day and wash all bedding three (3) times per week during the treatment of the infestation. Failure to comply with the pest control professional’s instructions or to give Landlord access, given reasonable advanced notice to enter for extermination shall constitute an event of default under this Lease Agreement. In the event Residents refuse to pay any invoice submitted by Landlord to Residents for the cost of extermination of the infestation, this sum shall become Additional Rent due and payable with the next monthly Rent installment. In the event any additional Rent is unpaid with the next monthly Rent installment, the entire Rent payment may be refused as a partial Rent payment. To avoid infestation, Landlord requires Residents not place anything in the Premises purchased at any second hand furniture store, flea market, or the like, unless it is thoroughly inspected by Residents prior to placing it in the Premises. Residents agree not to place any furniture clothing or other items in the apartment found in or around any dumpster or other trash collection sites. Residents agree to report any suspicion of infestation immediately upon discovery as the cost to exterminate will be greatly reduced if the infestation or existence of bugs is reported as early as possible. Sincerely, Jen [redacted] T[redacted]Director of Marketing and TrainingPLK Communities