Terrible! Terrible! Terrible! We took our Buick Enclave in to get a recalled water pump replaced After picking up our vehicle the ride was extremely bumpy and jerky We called the dealership which said that was for the struts to get stretched after a car has been hoisted and it will go back to within a day or two A week later I called and told them it was the sameAfter bringing it back in the mechanic said that he had never seen the struts not go back to before After driving it for another week with the same issue I asked for them to replace the struts He said he could but it would cost me $ I asked how this is possible, being that they caused the issue when hoisting the vehicle I was never given a satisfactory answer, just that this occurs very rarely, and since the vehicle was over years old they wouldn't cover it, even though he pointed out that it had very low miles for its age After multiple complaints they said that they would cover 20% of the cost So I took it in to get a recall done, and left with a $issue that they would not make right When I talked to an independent mechanic to see if this sounded right He could not believe that they wouldn't cover the issue He said that if this is something that could have even possibly happened all that they would have had to do was hoist the vehicle by the body instead of the undercarriage Needless to say I AM NOT HAPPY, and will never go back there Hopefully you read this before taking your vehicle in and have a similar issue
Terrible! Terrible! Terrible! We took our Buick Enclave in to get a recalled water pump replaced After picking up our vehicle the ride was extremely bumpy and jerky We called the dealership which said that was for the struts to get stretched after a car has been hoisted and it will go back to within a day or two A week later I called and told them it was the sameAfter bringing it back in the mechanic said that he had never seen the struts not go back to before After driving it for another week with the same issue I asked for them to replace the struts He said he could but it would cost me $ I asked how this is possible, being that they caused the issue when hoisting the vehicle I was never given a satisfactory answer, just that this occurs very rarely, and since the vehicle was over years old they wouldn't cover it, even though he pointed out that it had very low miles for its age After multiple complaints they said that they would cover 20% of the cost So I took it in to get a recall done, and left with a $issue that they would not make right When I talked to an independent mechanic to see if this sounded right He could not believe that they wouldn't cover the issue He said that if this is something that could have even possibly happened all that they would have had to do was hoist the vehicle by the body instead of the undercarriage Needless to say I AM NOT HAPPY, and will never go back there Hopefully you read this before taking your vehicle in and have a similar issue