PLR IP Holdings LLC

Thank you for sending along the inquiry from [redacted] We apologize for the poor warranty claim service he received on this Polaroid branded product The company that sold these light bulbs, under license from Polaroid, is no longer in business We have asked the customer service provider for the licensee to attempt to find funds for this claim and resolve the matter as soon as possible

Thank you for sending along the inquiry from Mr***We apologize that Mr***'s inquiries were not addressed in a prompt manner A replacement unit was shipped on 11/9/via USPS tracking number [redacted] which shows that delivery should take place today 11/16/ The tracking number was not sent to the customer per procedure, and we will speak to the representative who was handling this warranty claim for appropriate coaching

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.

I am rejecting this response because: I was only ever told replacement bulbs were on back orderBut I believe there should not be just an "attempt' to find fundsPolaroid needs to stand behind the product and either do the refund or supply equivalent replacement bulbs

Thank you for sending us the inquiry submitted by [redacted] regarding the issues he was encountering with his Polaroid Socialmatic cameras The original Socialmatic cameras were purchased in January and Mr [redacted] presented a warranty claim in May 2016, which was past the one year warranty period After receiving this inquiry, the service center supporting the Socialmatic camera contacted Mr [redacted] on 5/6/to discuss his circumstances The service center agreed to send Mr [redacted] two Polaroid Zcameras free of charge as an accommodation Mr [redacted] indicated he was agreeable to this position

Thank you for sending along the follinquiry from *** *** The product warranty provisions call for the consumer to submit a proof of purchase (receipt) to obtain warranty support We had requested the proof of purchase and were waiting receipt to process the warranty claim
As an accommodation, we will waive the proof of purchase requirement and honor Mr***'s warranty claims A refund check will be issued this week

Thank you for sending along the complaint filed by *** *** regarding the warranty claims on his Polaroid branded light bulbs The customer service records indicate warranty entitlement information was requested from Mr*** on August 8, via email The service department
was waiting the information to process the claim We apologize for any miscommunication on the part of the customer service department The customer service department will again contact Mr*** to obtain the necessary information to process his warranty claim

Initial Business Response /* (1000, 5, 2015/11/13) */
Thank you for sending along the complaint filed by *** ***We apologize for the inconveniences during the warranty fulfillment processUnfortunately the replacement units sent to Mr*** under the product warranty provisions did not
perform properlyWe have arranged for the refund of Mr***'s purchase priceAgain, our apologies for the problems encountered
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
It appears that threatening to report them has finally got their attentionThey've promised me a refundI will advise when and if I receive it
HS

Thank you for sending along the inquiry from Mr. [redacted]. We apologize that Mr. [redacted]'s inquiries were not addressed in a prompt manner.  A replacement unit was shipped on 11/9/17 via USPS tracking number [redacted] which shows that delivery should take place today 11/16/17. ...

The tracking number was not sent to the customer per procedure, and we will speak to the representative who was handling this warranty claim for appropriate coaching.

Thank you for sending along the inquiry from [redacted].  We apologize for the poor warranty claim service he received on this Polaroid branded product.  The company that sold these light bulbs, under license from Polaroid, is no longer in business.  We have asked the customer...

service provider for the licensee to attempt to find funds for this claim and resolve the matter as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for sending us the inquiry submitted by [redacted] regarding the issues he was encountering with his Polaroid Socialmatic cameras.  The original Socialmatic cameras were purchased in January 2015 and Mr. [redacted] presented a warranty claim in May 2016, which was past the one year...

warranty period.  After receiving this inquiry, the service center supporting the Socialmatic camera contacted Mr. [redacted] on 5/6/16 to discuss his circumstances.  The service center agreed to send Mr. [redacted] two Polaroid Z2300 cameras free of charge as an accommodation.  Mr. [redacted] indicated he was agreeable to this position.

Thank you for sending along the complaint filed by [redacted].  We apologize for the delays in handling Mr. [redacted]'s warranty claim.  The warranty claim took a couple different directions, and unfortunately our customer service area did not address the issues as promptly as expect....

 The customer service department will be issuing Mr. [redacted] a full refund including the shipping expenses he incurred.  Again, we apologize for the delays.

I am rejecting this response because: I was only ever told replacement bulbs were on back order. But I believe there should not be just an "attempt' to find funds. Polaroid needs to stand behind the product and either do the refund or supply 2 equivalent replacement bulbs.