PLS Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PLS has solved the issueMy loan is showing paid in full, and PLs has mailed me a copy of my contract, showing $balanceI am satisfied with the way PLS has handled this complaintThank You Revdex.com for all your helpI really appreciate you

PLS is committed to outstanding customer service and takes complaints about employee conduct very seriously As acknowledged by Ms [redacted] she has spoken to the District Manager about the alleged incident at issue The District Manager as well as the company as a whole will continue to investigate and take disciplinary action if needed Furthermore, the District Manager has arranged for Ms [redacted] to make payments at a nearby location should she prefer

We are not able to release any information regarding a third party without first receiving a signed and notarized statement from the individual authorizing such release The individual who has made this inquiry has chosen not to provide authorization Tell us why here

As stated in our initial response, we are not able to release any specific information regarding a third party without first receiving a signed and notarized statement from the individual authorizing such releaseAt this time we have not received such a statementNotwithstanding, it is our understanding that Mr [redacted] has received his replacement card and all issues have been resolved

Complaint: [redacted] I am rejecting this response because: I will send a notarized authorization form to Pay Day Loan StoreI will fax it to them on Tuesday, September 5, This will allow PLS to discuss this situation with Revdex.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:i give the Revdex.com autherication to persu this complaint Sincerely, [redacted]

We are not able to release any information regarding a third-party without first receiving a signed and notarized statement from the individual authorizing such a releaseThe individual who has made the inquiry has not provided this authorization

Complaint: ***
I am rejecting this response because: I have been in contact with PLSNo one told me I needed to sign and notarize a statement for them to release my information to the Revdex.comI called and spoke to Donald O'neil on September 19, According to MrO'neil he had know Idea who I wasI asked the fax number and or address of where to sent this statement letterHe took my information and said someone will call me backHe never gave me the information that I asked forI have not received a call or email from anyone at PLS as of todayHow can I give the release if they are not allowing me to submit the statement?
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because: I am the one complaining which should be authorization enough for you to answer the questions regarding my complaintI am not asking for any personal information to be submitted, i.e., bank account numbers, social security numbers or anything of the sort. I want to know why it is ok for a business to hang up on someone without resolving their issue because they have to move on to the next call, why a supervisor is never available, why I was told on several occasions the card was ordered only to find out different information every time I called. I herby give you authorization to release information to the Revdex.com and any other entities regarding this situation.
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** I need to obtain a notarized letter for the business to release any informationOnce I obtain that should I send it to you? I'm not sure what the next step will be

PLS is committed to outstanding customer service and takes complaints about employee conduct very seriously.  As acknowledged by Ms. [redacted] she has spoken to the District Manager about the alleged incident at issue.  The District Manager as well as the company as a whole will continue...

to investigate and take disciplinary action if needed.  Furthermore, the District Manager has arranged for Ms. [redacted] to make payments at a nearby location should she prefer.

We are not able to release any information regarding a third party without first receiving a signed and notarized statement from the individual authorizing such release.  The individual who has made this inquiry has chosen not to provide authorization.    They many continue to...

contact our Director of Financial Solutions, [redacted] at [redacted].   Tell us why here...

We are not able to release any information regarding a third party without first receiving a signed and notarized statement from the individual authorizing such release.  The individual who has made this inquiry has chosen not to provide authorization.  Tell us why here...

We are not able to release any information regarding a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] PLS has solved the issue. My loan is showing paid in full, and PLs has mailed me a copy of my contract, showing $0.00 balance. I am satisfied with the way PLS has handled this complaint. Thank You Revdex.com for all your help. I really appreciate you.

As stated in our initial response, we are not able to release any specific information regarding a third party without first receiving a signed and notarized statement from the individual authorizing such release. At this time we have not received such a statement. Notwithstanding, it is our understanding that Mr. [redacted] has received his replacement card and all issues have been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As stated in our initial response to Mr. [redacted] complaint, we are not able to release any information regarding a third party without first receiving a signed and notarized statement from the individual authorizing such release.  Although Mr. [redacted] indicated in his follow-up that he authorized the Revdex.com to pursue the complaint, at this point PLS has not received a signed and notarized statement from him providing this authorization.  Mr. [redacted] may continue to contact our Director of Financial Solutions, [redacted] at [redacted] in order to discuss his concerns.

As of September 11, 2017, we have not received the signed and notarized authorization from the customer. We encourage her to forward the authorization to us at [redacted]@plsemail.com.

Complaint: [redacted]
I am rejecting this response because: I will send a notarized authorization form to Pay Day Loan Store. I will fax it to them on Tuesday, September 5, 2017. This will allow PLS to discuss this situation with Revdex.com.
Sincerely,
[redacted]