PLS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In regard to the inquiry on hand, for the privacy and protection of all our customers and as required by federal and state law, prior to discussing or...

releasing any customer information to a third party, our office must first receive an original signed and notarized written statement from our customer granting us permission to disclose specific transactional information to the designated third party.  This statement must also accompany a copy of all related documentation in question.  This documentation in its entirety should be provided to our office at the following address:
 
                                        ...⇄                 PLS
                                        ...⇄ Compliance Department
                                        ...⇄ One South Wacker Drive-36th Floor
                                        ...⇄ Chicago, Illinois 60606
 
Since this procedure is for Ms. [redacted] protection, we cannot accept this authorization via e-mail or fax.
 
As to expedite assisting Ms. [redacted], she may personally contact our Director of Personal Financial Services, Ms. [redacted] at [redacted]
 
Sincerely, [redacted] 
Manager of Compliance
PLS Financial Services
One South Wacker Dr., 36th Floor 
Chicago, Illinois  60606
Office: 312-300-6361 
Cell: 312-241-9718

Review: I purchased a money at PLS located at [redacted] in Brooklyn on February *, 2014. The money order somehow was stolen, altered and cashed. I realized that the money order was lost/stolen once it hadn't reached its destination in days. I contacted PLS and completed an investigation form. I was told that it could take up to 30-90 days for funds to be returned. After this time lapsed I was told they had received a copy of altered money order (which I have a copy of) and that they were waiting on clearance from head quarters to release another money to me. Everytime I call I receive a different response as to when my funds will be returned. I was told it could take up to 6-12 months. Recently I was told that it could take up to 18 months to have funds returned. 6 months has now passed since I filed an investigation and I am still waiting for my funds to be returned to me. If they have a copy of the altered money order then that should be an internal issue. Why are my funds being with held?Desired Settlement: I would like $1,430.00 returned promptly. Thanking you in advance [redacted]