[redacted] ***[redacted] ordered Custom Image plugs from our company on March 18thThese plugs take about 2-weeks to be made, which is stated in our terms and conditions that you are required to read at check outI understand that [redacted] wanted to change his address, and that he tried many times to contact usIn this time, our phone was down for days due to billing issues with our phone provider, but other than those three days we always answer the phone and return calls [redacted] also has said he tried to send many emails, also within this time we found a massive flaw in our emailing system and found that our outbound mail server had not been set up in the last couple of monthsDue to this issue, all emails were responded to, so we thought, but the customers never received themWe sent out a mass email to all of our customers stating our apology and asking to resend any further concerns, as well as issuing everyone a gift card for the trouble we had caused [redacted] had never resent an email.Since that time, I have contacted [redacted] and am awaiting his response.Thank you for your time.Plug Your Holes Customer Support Lead
[redacted].[redacted] ordered Custom Image plugs from our company on March 18th. These plugs take about 2-6 weeks to be made, which is stated in our terms and conditions that you are required to read at check out. I understand that [redacted] wanted to change his address, and that he tried many times...
to contact us. In this time, our phone was down for 3 days due to billing issues with our phone provider, but other than those three days we always answer the phone and return calls. [redacted] also has said he tried to send many emails, also within this time we found a massive flaw in our emailing system and found that our outbound mail server had not been set up in the last couple of months. Due to this issue, all emails were responded to, so we thought, but the customers never received them. We sent out a mass email to all of our customers stating our apology and asking to resend any further concerns, as well as issuing everyone a gift card for the trouble we had caused. [redacted] had never resent an email.Since that time, I have contacted [redacted] and am awaiting his response.Thank you for your time.Plug Your Holes Customer Support Lead
ID [redacted] ordered custom engraved plugs from us on February 27ththat take 2-6 weeks to be made.The wood [redacted] requested these to be made on was back ordered and we were waiting on a shipment of it to come in to fulfill his order.We will be happy to give [redacted] store credit for his...
purchase and wait time, and he has been contacted.Thank you for your time.Plug Your Holes Customer Support Lead
[redacted] ***[redacted] ordered Custom Image plugs from our company on March 18thThese plugs take about 2-weeks to be made, which is stated in our terms and conditions that you are required to read at check outI understand that [redacted] wanted to change his address, and that he tried many times to contact usIn this time, our phone was down for days due to billing issues with our phone provider, but other than those three days we always answer the phone and return calls [redacted] also has said he tried to send many emails, also within this time we found a massive flaw in our emailing system and found that our outbound mail server had not been set up in the last couple of monthsDue to this issue, all emails were responded to, so we thought, but the customers never received themWe sent out a mass email to all of our customers stating our apology and asking to resend any further concerns, as well as issuing everyone a gift card for the trouble we had caused [redacted] had never resent an email.Since that time, I have contacted [redacted] and am awaiting his response.Thank you for your time.Plug Your Holes Customer Support Lead
[redacted].[redacted] ordered Custom Image plugs from our company on March 18th. These plugs take about 2-6 weeks to be made, which is stated in our terms and conditions that you are required to read at check out. I understand that [redacted] wanted to change his address, and that he tried many times...
to contact us. In this time, our phone was down for 3 days due to billing issues with our phone provider, but other than those three days we always answer the phone and return calls. [redacted] also has said he tried to send many emails, also within this time we found a massive flaw in our emailing system and found that our outbound mail server had not been set up in the last couple of months. Due to this issue, all emails were responded to, so we thought, but the customers never received them. We sent out a mass email to all of our customers stating our apology and asking to resend any further concerns, as well as issuing everyone a gift card for the trouble we had caused. [redacted] had never resent an email.Since that time, I have contacted [redacted] and am awaiting his response.Thank you for your time.Plug Your Holes Customer Support Lead
ID [redacted] ordered custom engraved plugs from us on February 27ththat take 2-6 weeks to be made.The wood [redacted] requested these to be made on was back ordered and we were waiting on a shipment of it to come in to fulfill his order.We will be happy to give [redacted] store credit for his...
purchase and wait time, and he has been contacted.Thank you for your time.Plug Your Holes Customer Support Lead