Plum Creek Funding

Hello,In response to the letter we can send a check if that will satisfy the complaint Let us know or call the office [redacted] and we can send it out today Thank you

This is in response to Mrs*** ComplaintFirst of all Mrs*** bought her unit from an outside source and paid one of my employees on the side to install it which is unethicalThe employee is no longer with usShe called and wanted her warranty compressor to be replacedWe
informed Mrs*** prior to coming out that the charge would be $She said go ahead with the repair. Included in this charge is the freight to ship the compressor, the Freon to refill the system once the compressor is installed, torch and solder fee, labor to install the compressorMrs*** was demanding and nasty every step of the wayBy the way there were people present when she approved the job for $She called the day after the compressor was installed and said she feels she should not have to pay the $That she works for a Marina and they don't charge labor on warranty jobs Well HVAC industry covers parts not laborLabor is installed by the installation company for yearSince she didn't have us install her equipment in order to save herself money upfront and using our employee to do it behind our back we have no responsibility in her installation and she is subject to the changes. Since she approved this prior to us doing the job this complaint is completely bogusBy the way Mrs. *** worked for *** *** *** who our ex employee also worked there with herVery shady business dealings. Best regards, Allen ButlerPresidentWestlake Heating and Air Corp###-###-####

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
We have already notified them that we do not accept credit card payments
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We responded to Mrs*** call for help saying she just had a fire in her HVAC unit and had noheat and it was 45F in her homeI personally went there right after the placed the callShe wanteda new system as soon as possibleI discussed a price of $for a new ***/*** unitreplacing
her mobile home unit and she was happy that we could retrofit a standard unit in herhomeShe said she could not afford $due to a kitchen she just spent $on in hermobile homeThe insurance company was really paying for the unit since it was a fire but shewould have to pay us and get reimbursedI felt sympathy for her and dropped the price to$She asked if we could expedite the job since she was going to have to stay at a neighborsuntil the unit was replacedWe sent her and the insurance company the quote and she calledlater that day and asked if we could do it quicklyWe called two other customers to move there jobssince she had no heat al all and were able to do it as she requestedAfter installation she washappy with the jobShe called days later and paid by credit cardA week later she noticed a frostring around the unit and we responded right away and found that the defrost sensor was not installedby the factory and we promptly installed it under warrantyWe have given her exactly the systemshe hired us to install and have responded to her every needShe now wants it removed and her moneyback which she had her credit card company withdraw from our accountI spoke with her insurance companywho really was responsible for financially replacing the unit and they said we performed exactly as weshould have and have the right to sue herShe is completely unreasonable!

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The facts presented in Westlake Heating and Air response are not true. I defer to VISA to resolve the dispute.
Regards,
** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did buy the unit elsewhere and my husband who is a contractor installed it...Not your ex employee!!  I don't know why you would even think that because it is not true. It was installed in April of last year. I did not call and ask for a warranty compressor. I looked to see who was the dealer for this unit and it was your business so I call to see if you could check out because it had stopped working. [redacted] came out and fixed a wire inside and heat was working then told us compressor sounded funny and should replace under warranty and would not cost us anything. I was given an invoice saying labor only $980. [redacted] did say if I wanted heat because I did not know what to do with the snow coming. I was not demanding and nasty and never would be. [redacted] came on the phone and was very nice saying she understood because of what I was told and to keep warm and safe through the storm and she would call back Monday with an adjustment. I even told her I understood to and was willing to pay some and was not asking for all to be taken off.  Same day the heat went off again just like before so it was not fixed. Your tech could not even get back out there because of the snow. When he did the following Monday he knew exactly what the problem was... the transformer which we paid for.  I left message after message for you and [redacted] but neither would call me back. You seem to be mad because you thought I paid one of your employees on the side to install this unit which is absolutely not true and I can prove it! I'm still confused why you would say that! So I'm not the one being nasty, unethical and shady! 
Regards,
[redacted]

[redacted] stated they would call and pay by credit card.

Hello,In response to the letter we can send a check if that will satisfy the complaint.  Let us know or call the office [redacted] and we can send it out today.  Thank you.