Plumb Doctor, LLC

The labor for the install of the items was not for the bulbs and filter that were left by the residents it was for both the additional bulbs maintenance had to buy and install and the replacement filter that was bought and installed.  We are not sure why the filter purchased did not fit however maintenance mentioned it was an inch short.  There were not enough bulbs left and while we certainly understand the frustration on the part of the residents maintenance did have to purchase and install items to complete the actions required for move out per the lease.We understand the confusion in this situation and we are regretful that the residents leaving are unhappy with their move out.  As mentioned we will be looking into the move out instructions and policies for the future to ensure that everyone that receives them are clear about what is expected.  We appreciate the residents bringing this to our attention and we are sorry they feel unjustly charged.  We are simply recouping costs of business as outlined in the lease.  Thank you verymuch.

I have no record of this person living  at one of  my properties.  I will need an address to investigate further.

Complaint: [redacted]
I am rejecting this response because:We do agree with Lee Properties, because yes, us, as past residents, are unhappy. We still feel that this particular situation has not been handled.According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”. Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receipt. However, at the top of the company’s receipt that was left, there is a website with all of their information. On their home page, the company documents several times that they do guarantee their service. As discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”. We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back andfix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move in. However, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $50 from our deposit for these 2 tasks. In regards to the light bulbs…On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”. This refers to the outdoor floodlights that were left behind and purchased. As far as the filters go, sense Lee Properties provides no specific sizes at move in or move out and that they “do not have every light bulb size and ac filter size on file for all the houses “, we as residents went off the sizes of the filters that were left in the house when we first arrived to purchase filters throughout the months of our stay on property and at the end before leaving. We do not feel that it is fair that we are being penalized for replacing the filters with the same sizes that were left to us when we first arrived at the property, especially when there was nothing provided by Lee Properties themselves on the sizes.  The company also refers to the fact that part of the deduction was due to labor from their maintenance department…“The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.”….. Since we did in fact purchase the flood lights, as indicated on the receipt and the comment above, and on the move out form it stated that “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.”, we do not understand why there is that extra fee for labor of the installation of the items now. It specifically indicated that items did not have to be installed by us on the move out form if the items were too high and so why is there an additional fee now for labor Especially, if we did purchase items and left them on the counter as asked in the first place…Again, we residents did all that were asked of us and do not feel that these charges are justified. In case this is a common practice, we wanted to document this on file with the Revdex.com to prevent any other tenants from encountering the same situation and being wrongly charged for following the guidelines provide by Lee Properties. We do want to thank the Revdex.com for handling the issue promptly and taking our concerns seriously.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This still does not address all of the issues and also goes against a statement in which the business previously stated. In this past response Lee Properties states “Thelabor for the install of the items was not for the bulbs and filter that were left by the residents it was for both the additional bulbs maintenance had to buy and install and the replacement filter that was bought and installed.”In a past message on here when asked about the fee relating to bulbs, the business stated on the message sent on 9-24-15 that “The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights, which were subsequently purchased and installed by maintenance which is where the labor comes in to play.” The outdoor flood light bulbs were in fact purchased by us residents and so that is why, in my last response to the business, I stated “In regards to the light bulbs...On the Walmart receipt that was left on the counter with the rest of the bulbs, receipts, and items, the first item on it says “INC FLOOD”. This refers to the outdoor floodlights that were left behind and purchased.” I then provided a picture of the receipt that was left on the counter with the floodlights listed on it, with Lee Properties. So to make this clear the fee is for bulbs that were not purchased and the labor to go buy them?...Which would maybe make sense, but since the bulbs that Lee Properties is stating were not purchased/missing(“The light bulbs for the inside of the house were purchased and used however the residents did not purchase bulbs for the outdoor flood lights”) were in fact purchased, and, we as residents, left the receipt showing that these were purchased, why are we being charged for anything related to bulbs?Also again, why is there a labor fee for installation of anything? If like stated in the last response and on the move out form “If they(being the bulbs, batteries, and ac filters) are too high to reach you can leave the items on the counter and we can install them.”….If installation was free of charge for items that were too high, why is Lee Properties charging us for the labor of installation for items at all? Even those that were, in their claim, “not purchased”? Also, since Lee Properties did not address the issue of the vendors in their recent response, I will copy and paste my last sent response regarding the ­charge in case they wish to address the issue. “According to Lee Properties, we were allowed to use “any vendor that would guarantee their work”. Nowhere did it state in the move out directions or lease that this had to be documented specifically on the receipt. However, at the top of the company’s receipt that was left, there is a website with all of their information. On their home page, the company documents several times that they do guarantee their service. As discussed in the complaint, Lee Properties indicated that there was a cleaning issue with “The Ac vents and under the fridge”. We, as residents, left our property several weeks early before our lease was even up, and had we had known that this was an issue, we would have called our guaranteed cleaning service to come back and fix any issues, free of charge, with plenty of time before Lee Properties were expecting the next residents to move in. However, Lee Properties did not provide a list of these certain tasks in the first place, or informed us of any problems before hiring their own vendor and withdrawing the $50 from our deposit for these 2 tasks.”Looking forward to a justification for these matters.