Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Mr***, We have been to your house three times to level the yard and fix your fenceThese dates are November 10th, January 4th and January 20thI'm sorry your fence was broken when it was taken downThat was unfortunately done by a subcontractor that we had hired to help us with the digHowever, since that time, we have not only repaired your fence, but we have leveled both yards and replaced your fence capsWe hope that you are satisfied with what we have done up to this pointIf for any reason you are still not satisfied, please let us know Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) when you sent out someone on the 10th of November they told me that they could not level it by hand and they would look for the fence caps since the ones they got were not the right ones as for the 4th nobody showed and as for the fence you used the caps that you brought out on the 20th and they are still wrong the ones you used alloys my fence to stick up past my top rail over 1/2" and this I am not ok with Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Sir, as we have explained many times, the current fence caps that you have are not available anymore, so we provided you with the next best thing I am not concerned with any other issues as I feel they have been resolved already and do not feel the need to argue about them over the internet If there is anything else I can assist you with, please let us know
Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Mr***, We have been to your house three times to level the yard and fix your fenceThese dates are November 10th, January 4th and January 20thI'm sorry your fence was broken when it was taken downThat was unfortunately done by a subcontractor that we had hired to help us with the digHowever, since that time, we have not only repaired your fence, but we have leveled both yards and replaced your fence capsWe hope that you are satisfied with what we have done up to this pointIf for any reason you are still not satisfied, please let us know Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) when you sent out someone on the 10th of November they told me that they could not level it by hand and they would look for the fence caps since the ones they got were not the right ones as for the 4th nobody showed and as for the fence you used the caps that you brought out on the 20th and they are still wrong the ones you used alloys my fence to stick up past my top rail over 1/2" and this I am not ok with Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Sir, as we have explained many times, the current fence caps that you have are not available anymore, so we provided you with the next best thing I am not concerned with any other issues as I feel they have been resolved already and do not feel the need to argue about them over the internet If there is anything else I can assist you with, please let us know