Plus Management

Ignoring Noise Complaints I informed the property manager, [redacted] *** and other staff members in poerson and via email for months that my my neighbours dog was barking and crying through out the day This was a huge problem for me because the walls are VERY thin and I work during the day [redacted] told me my neighbours would be allowed a day period after notification to fix the problemNearly months have passed and nothing has changed [redacted] not ignores my emails requesting further assistance as well as my requests to change apartments Ignoring SafetyI requested the staff post a sign reminding tenants to return the gym equipment (e.gheavy weights, mats, jump ropes, etc) to their proper locations Items left in disarray creates tripping hazards, is unsightly, and is too difficult for elder residents to move Again, the property manager, [redacted] and the staff have ignored my request for weeks Having served in the military for nearly years and working with professionals my entire career, it is my opinion that this staff is lazy, unreliable, and unprofessional New management is required as soon as possible Do not move into this New Manchester Flats

Ignoring Noise Complaints
I informed the property manager, [redacted] and other staff members in poerson and via email for months that my my neighbours dog was barking and crying through out the day. This was a huge problem for me because the walls are VERY thin and I work during the day. [redacted] told me my neighbours would be allowed a 30 day period after notification to fix the problem. Nearly 4 months have passed and nothing has changed. [redacted] not ignores my emails requesting further assistance as well as my requests to change apartments.
Ignoring SafetyI requested the staff post a sign reminding tenants to return the gym equipment (e.g. heavy weights, mats, jump ropes, etc) to their proper locations. Items left in disarray creates tripping hazards, is unsightly, and is too difficult for elder residents to move. Again, the property manager, [redacted] and the staff have ignored my request for weeks.
Having served in the military for nearly 20 years and working with professionals my entire career, it is my opinion that this staff is lazy, unreliable, and unprofessional. New management is required as soon as possible. Do not move into this New Manchester Flats.

Review: My husband and I were tenants at [redacted] in [redacted]. I have several complaints with the management of this apartment complex. The first complaint is that we received notification on our door that we were late on our pet rent. We went into office and explained that we didn't owe this complex any money and that we were not late because we paid in full the pet deposit as well as the pet rent for each month both pets would be living there. They figured it out that they credited the money incorrectly and that we didn't owe them money and said it was a "computer glitch". My second complaint is that the elevator in the [redacted] building frequently is out of of order for long periods of time (sometimes weeks) and its inspection sticker is out of date. Most of the time, this is not a big deal for myself and husband, because we are able and willing to use the stairs. However, there are a few tenants that live there that are not able to use the stairs either because they are older or have a bad leg. Upon our move-out, the elevator was not in service and had not been for nearly two weeks. This was extremely problematic when you consider moving heavy furniture up and down stairs. My third complaint is with our refund check. We received notification about some charges that were going to be deducted from our deposit. I called office for some explanation as to why we were being charged. [redacted], after some time and some research, found that my charges were a result of a "computer glitch" and that our refund was supposed to be $850 as opposed to the $595 amount written in letter. She assured me this would be fixed and check would be sent out shortly. Today I received check in mail for $595. I called office to try and resolve this issue once again and the manager was terminated. I was given another number to call so I did but was unable to get a hold of a real person.Desired Settlement: I am requesting that this company keep their elevator inspections within date and keep their elevators in good working order. If they should go down please service on the very next business day. Please be more considerate. Please review records and submit an additional refund check of $255 in timely manner. Please realize that there are two of us on the lease, so it is courteous to write check payable to both of us and not just to one of us. Please keep better and more accurate records.

Business

Response:

Good Morning,

Please see the response to Case #[redacted] below:

Plus Management took over [redacted] on April 1st 2013. This was a very quick transition in which the takeover occurred over a weekend. Unfortunately, this caused accounting inaccuracies in the new system. Since that time, we have rectified the issues with the account and refunded the money the resident was due.

The previous management company did not establish a maintenance contract with an elevator company. These contracts include maintenance, inspections and service. After we took over the property and deducted that this never occurred, we did establish a maintenance contract with an elevator company. Therefore, this issue has been resolved.

As of July 17th, I spoke to the resident personally and resolved all issues.

Sincerely,

Regional Leasing and Support Manager

Plus Management

Review: [redacted] did not refund my Administration fee. Initially I was told that the fee was non-refundable and that I could only get the deposit refunded. After addressing the issue with written proof I was then told I would get a check cut as they stated. After a week of waiting for the check I contacted Plus Management to check on the status of the check and was told that the check wasn't mailed and that it would be mailed that day which was a Monday. I checked back with Plus management and was told that the check wasn't mailed that Monday but was mailed Tuesday morning. I was also told that it should only take a day or two because we were in the same vicinity. Now today is Friday the third mail day and two weeks later from the initial refusal to be refunded. This incident is really upsetting because I feel that I am being fed lies and false hope.Desired Settlement: I would like my $150 immediately.

Business

Response:

After checking with the onsite management team, this issue had already been resolved. The prospective tenant’s issue has been remedied and she has received her refund.

Thank you,

Property Compliance Specialist

Plus Management

Ignoring Noise Complaints

I informed the property manager, [redacted] and other staff members in poerson and via email for months that my my neighbours dog was barking and crying through out the day. This was a huge problem for me because the walls are VERY thin and I work during the day. [redacted] told me my neighbours would be allowed a 30 day period after notification to fix the problem. Nearly 4 months have passed and nothing has changed. [redacted] not ignores my emails requesting further assistance as well as my requests to change apartments.

Ignoring SafetyI requested the staff post a sign reminding tenants to return the gym equipment (e.g. heavy weights, mats, jump ropes, etc) to their proper locations. Items left in disarray creates tripping hazards, is unsightly, and is too difficult for elder residents to move. Again, the property manager, [redacted] and the staff have ignored my request for weeks.

Having served in the military for nearly 20 years and working with professionals my entire career, it is my opinion that this staff is lazy, unreliable, and unprofessional. New management is required as soon as possible. Do not move into this New Manchester Flats.