Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: [redacted] ***/President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @plutaconstruction.com July 2014: [redacted] Construction has completed all roofing workAccording to the contract signed by the homeowner, final payment must be paid upon receipt of manufactures warranty September 2014: Pluta Construction emailed a copy of manufacturer's warranty to owner and requested that final payment be madeUp until this point, only two partial payments have been made September 2014: Pluta Construction receives a call about a leak from the homeownerWe respond immediately and dispatch a roofer to investigateUpon investigating, our installers found water underneath the newly installed insulation and TPO roofing membraneThe damage to the roofing membrane and insulation was deemed irreparable and needed to be replaced September 18, 2014: Pluta Construction returns to repair water damaged, replaced insulation and TPO roofing membrane September to December 2014: Following the extensive repairs, the homeowner continually reported water leaks that they theorized stemmed from the flat roofPluta Construction was unable to validate this and requested a re-inspection of the roof and materials by an independent certified roofing inspectorRepresentatives of Pluta Construction and the roof inspectors continued to investigate the claimed leaks and visited the property a total of times during the aforementioned period Several tests were done by Pluta Construction while the inspectors were present that included water testing with a garden hose as well as a thermo graphic infrared inspection of the roof to detect moistureBoth tests came up falseThe inspectors validated that the roofing material was not faulty and that the installation was correctly doneBoth Pluta Construction and the inspectors agreed that the leaks were originating from an area of the home other then the flat roof replaced by Pluta Construction The northern and southern portions of the home contain a high-pitched shingled roof that is showing significant age and must be replacedThis shingled roof is potentially the source of leaks the homeowner is reportingThis roof was not part of our original contract and was never evaluated per the request of the homeownerAround the time Pluta Construction was contracted to replace the aging flat roof, the homeowners renovated extensive interior portions of the northern end of the home due to mold and water damageWe have offered to evaluate this roof for an additional fee, especially after the ongoing leaks were reported, but were not authorized to do so by the homeowner December to April 2015: The time following the last inspection, which occurred on December 14, 2014, was when the greater Chicago land area experienced one of the worst winters in recorded historyDuring this time we received no communication from the homeowner Conclusion: Pluta Construction has shown good faith in wanting to resolve this amicablyUpon deeming that the flat roof was not the source of the leaks Pluta Construction demanded final payment as per our contractThe homeowner has refused to pay the final amountIn addition, the homeowners have resorted to verbal and personal attacks on several occasions and also forced Pluta Construction employees to vacate the propertyOur mailing address is XXXXX W [redacted] Road, Suite [redacted] This is a commercial mailing address that is unrelated to Five Guys restaurant, which is a tenant across the streetIf the homeowner has, as they claim, been to this location they would be able to clearly see this
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: [redacted] ***/President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @plutaconstruction.com July 2014: [redacted] Construction has completed all roofing workAccording to the contract signed by the homeowner, final payment must be paid upon receipt of manufactures warranty September 2014: Pluta Construction emailed a copy of manufacturer's warranty to owner and requested that final payment be madeUp until this point, only two partial payments have been made September 2014: Pluta Construction receives a call about a leak from the homeownerWe respond immediately and dispatch a roofer to investigateUpon investigating, our installers found water underneath the newly installed insulation and TPO roofing membraneThe damage to the roofing membrane and insulation was deemed irreparable and needed to be replaced September 18, 2014: Pluta Construction returns to repair water damaged, replaced insulation and TPO roofing membrane September to December 2014: Following the extensive repairs, the homeowner continually reported water leaks that they theorized stemmed from the flat roofPluta Construction was unable to validate this and requested a re-inspection of the roof and materials by an independent certified roofing inspectorRepresentatives of Pluta Construction and the roof inspectors continued to investigate the claimed leaks and visited the property a total of times during the aforementioned period Several tests were done by Pluta Construction while the inspectors were present that included water testing with a garden hose as well as a thermo graphic infrared inspection of the roof to detect moistureBoth tests came up falseThe inspectors validated that the roofing material was not faulty and that the installation was correctly doneBoth Pluta Construction and the inspectors agreed that the leaks were originating from an area of the home other then the flat roof replaced by Pluta Construction The northern and southern portions of the home contain a high-pitched shingled roof that is showing significant age and must be replacedThis shingled roof is potentially the source of leaks the homeowner is reportingThis roof was not part of our original contract and was never evaluated per the request of the homeownerAround the time Pluta Construction was contracted to replace the aging flat roof, the homeowners renovated extensive interior portions of the northern end of the home due to mold and water damageWe have offered to evaluate this roof for an additional fee, especially after the ongoing leaks were reported, but were not authorized to do so by the homeowner December to April 2015: The time following the last inspection, which occurred on December 14, 2014, was when the greater Chicago land area experienced one of the worst winters in recorded historyDuring this time we received no communication from the homeowner Conclusion: Pluta Construction has shown good faith in wanting to resolve this amicablyUpon deeming that the flat roof was not the source of the leaks Pluta Construction demanded final payment as per our contractThe homeowner has refused to pay the final amountIn addition, the homeowners have resorted to verbal and personal attacks on several occasions and also forced Pluta Construction employees to vacate the propertyOur mailing address is XXXXX W [redacted] Road, Suite [redacted] This is a commercial mailing address that is unrelated to Five Guys restaurant, which is a tenant across the streetIf the homeowner has, as they claim, been to this location they would be able to clearly see this