Plymouth Air Conditioning & Television Inc.

All issues have been taken care of

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have addressed each of their claims directly below the item I think it's important to note that I wouldn't have even filed a complaint with the Revdex.com if Scott's had simply had the common courtesy to respond to my letter and come to my home to personally see what my concerns were I also think it's funny that they didn't address the funds withheld for this shoddy level of work until a complaint was filed Perhaps because they knew I had a legitimate reason to be unhappy? In our estimate originally dated 9/30/2015, we recognized the difficulty of the job as presented and as a result created the contact as attached to this response During the job, it is important to note that we had to clean up dog urine from your floor after the floor was installed, DOG URINE - one accident by my lb Yorkie which I cleaned up with paper towels, not multiple accidents by a large dog as their response would lead you to believe moved furniture (which originally was originally agreed upon as not part of our responsibility) MOVING FURNITURE - *** Scott, the Owner of the company told me during a telephone on 10/to HOLD OFF moving furniture as they would not be able to start the job on 11/as originally planned, however, I already had made arrangements to have a crew come in and remove everything from the first floor on 11/and could not change the date The only items of furniture left on the first floor were a loveseat and my television, and the television was on a rolling trolley The installers did move the loveseat into the kitchen so they could lay the flooring in the living room, however, I had neighbors who helped me move it from the kitchen to my front porch, where it sat for the next week and a half while waiting for the job to be finished The television was rolled into my kitchen pantry., had to stop sanding and end work for a day so that you could have the opportunity to clear your closets CLEANING CLOSETS - First of all, there is only one closet on this floor, and they did not "stop sanding and end work for a day" - I told them in the morning I would clean this closet that evening - the afternoon before I was told sanding would day after next, the following morning I was told sanding would be starting that day - I told the installers that would not be possible as I was already late for work, had not finished packing to leave the house for days, and had not had the opportunity to let my neighbor know I was coming a day early (this also had been previously discussed) and was asked to stop cleaning being that a cleaning company would be brought in to clean following job completion.STOP CLEANING FOR CLEANING COMPANY - this is a complete fabrication - I still have the texts on my phone to the lead installer re this My text dated 11/at 9:p.mreads "I have a housecleaning crew coming in thurs, but estimator wants to look in there tomorrow at before you get started - problem?" Response received at 8:a.m11/"Yes, that's OK We won't be there til or 930," At 8:I sent the following text "I'm finished in the house, and left the front door open Please call when you get inside the house - I need to ask about a couple of things." In addition, while we are sorry for the difficulty we are not responsible for stinkbugs STINKBUGS - the stinkbugs are coming in because they did not properly lay flooring at the side door At my side door, they used what appears to be three scrap pieces of wood, all of varying widths, none of which butt the threshold of subfloor They did not even address this in their response, nor did they address their failure to fill in the nail holes on the shoe molding. or plumbing damage as stated. PLUMBING DAMAGE - this item appeared to be some sort of fastener, and it was not in the disposal prior to the flooring installation A noise such as the one I heard could not be missed As per your statement, you accepted our terms as noted in the attached signed contract dated 10/2/for a total amount of $5, Please note that the last paragraph of Ereads that Scott Floor Company, Incwill not be responsible for paint touch ups or damage.PAINT TOUCH UPS OR DAMAGE - The stains for which they say they are not responsible are not the result of normal, yet cautious application - this was quite simply sloppy work and a sloppy attempt at removing the stains I haven't even gotten into the polyurethane bubbles you can see throughout, nor the swirl marks from the sander Their letter also does not address the fact that their lead installer did not want to weave new flooring into the existing hall flooring as specified in the contract Secondly, the contract also reads that Scott Floor Company, Incwill be responsible for dust in a capacity of broom swept condition only. Your total contract amount of $5,is currently overdue We have received only $5,as of 1/23/ An amount of $is overdue
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  Yes, thank you, Scott's Floors did come out to my house Friday to address the issues set out in my complaint.  The assistant installer who came to lay my floors came back with [redacted] who, I believe, is the residential flooring supervisor.  They were both pleasant and polite, and spent a good bit of time crawling around on my floor fixing areas of concern.I did not address the accept/reject of your email from today as one issue did come to light of which I was not aware until Friday --  when the owner, [redacted] Scott, came to my home to do the estimate, I asked for a custom blend of stains so that the floor would match my cherry cabinets. (In the contract, this is referred to as "matching existing stain as close as possible" - however, all the old flooring was being refinished and I specifically said match the cabinets.) I even provided a cabinet door for them to use to match the stain.  When the stain was put down, the lead installer told me it looked different from the cabinets because it was going onto an oak floor versus cherry cabinets and the woods had different grains, and that the polyurethane would also make a difference, so I accepted that explanation.  However, Friday I found out from the assistant installer who came to the house for the installation and the subsequent repair that there was no "custom blend" mixed together to match the cabinets, they just used Minwax English Chestnut stain because it was the "closest".  If you were to  look at the cabinets versus the floors, you would see there is an obvious difference in the two (the floors do not have any of  the red tone that is a part of a cherry stain).  Although the floors do look good, and I have gotten compliments on them, this seems to be yet another example of not being provided what I had asked for, and when I did ask questions, I didn't receive a truthful answer.  I'm selling the home this spring, which is why I had all this done, and I'm not going to go back and forth on this with Scott's, but I wanted you to know.Thank you for your help with this.Regards,
[redacted]

SCOTT FLOOR COMPANY INC.  [redacted]
In our estimate originally dated 9/30/2015, we recognized
the difficulty of the job as presented and as a result created the contact as
attached to this response.  During the
job, it is important to note that we had to clean up dog urine...

from your floor
after the floor was installed, moved furniture (which originally was originally
agreed upon as not part of our responsibility), had to stop sanding and end
work for a day so that you could have the opportunity to clear your closets
(this also had been previously discussed) and was asked to stop cleaning being
that a cleaning company would be brought in to clean following job
completion.  In addition, while we are
sorry for the difficulty we are not responsible for stinkbugs or plumbing
damage as stated.  
As per your statement, you accepted our terms as noted in
the attached signed contract dated 10/2/2014 for a total amount of
$5,800.00.  Please note that the last
paragraph of E3930 reads that Scott Floor Company, Inc. will not be responsible
for paint touch ups or damage.  Secondly,
the contract also reads that Scott Floor Company, Inc. will be responsible for
dust in a capacity of broom swept condition only. 
Your total contract amount of $5,800.00 is currently
overdue.  We have received only $5,500.00
as of 1/23/2015.  An amount of $300.00 is
overdue.