Plymouth Relocation Services

Item # in our contract that you electronically signed and confirmed in agreement with the terms and conditions states that we are a moving broker It is also referenced in numerous locations that we subcontract carriers to facilitate the actual moves We have not refused to advocate for you As you mentioned, you have been in contact with the carrier that facilitated the transfer of your items If they've agreed to compensate you that is not something we're involved with as they are the company to compensate you Reading your complaint on here I am wondering if the company agreed to the compensation you're mentioning or if that's what you would like to be compensated Either way, I will forward your complaint to the carrier so that they can address There are no notes in our system that you have contacted us stating that the carrier offered to pay you and that you are waiting for compensation We most certainly would have advocated for you had we known

It is completely that we are not available to address any issues with your pickup or delivery Our office hours are Monday through Thursday from 9am to 6pm and 5pm on FridaysAddressing the customers complaint, your reservations agent Darren is with you until weeks before your move date At that point your move goes into customer service and then dispatch - all of which Darren is not involved with so unfortunately he wouldn't be of much assistance Delivery was not delayed On your original order you requested to utilize carrier storage It specifies on your paperwork that delivery for any move can take up to business days from your First Available Delivery Date Your shipment did not exceed that time With regards to any damaged or missing items you were provided the information needed to process a claim If you need any assistance with getting your claim processed we can definitely assist with that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have still not received any compensation, either from my original complaint or from subsequent dealings with the company to which Plymouth Relocation Services subcontracted my moveFurthermore, I have original documentation of the emails I sent to Plymouth on August ** and again on August **, along with phone records, proving that my various attempts to have Plymouth advocate on my behalf were ignoredMy first two phone calls to Plymouth's customer service department were greeted with "this is not our problem"The third person I spoke to at customer service said she didn't know anything about my complaint.I have consulted with an attorney, who informed me that when a company subcontracts to a third party, the original company is ultimately responsible for seeing to it that things are done correctly.I await resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

There is a claims process and it seems as if you are going through the motions of filing a claim If they cannot locate your missing items they will submit the claim for processing

This is completely fabricated You can call our offices at any time and we're all more than happy to help I've never once heard anyone in our offices say it's not our problem Since you have everything so documented please tell me the date/time you were told that so I can pull up the call I guarantee if anyone from our office told you "its not our problem" they will be terminated on the spot Regarding your compensation, that is coming from the carrier The last email we have from them is that your check was sent out on the [redacted] of October I did just email them again and will forward over their update to you upon receipt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is very interesting that the company says they have been available to help me when I have witnesses and phone records that show otherwiseI would not be wasting any of my precious time making things up about the company not answering my callAs I gain nothing in doing soI have been reaching out to both companies and every time I have called Plymouth I have gotten the same response-either "we will call you back, deal with Unique moving or no answer." I am assuming the person who replies to my complaint does not work in customer service so I highly recommend checking with the customer service department to see how things are handled before telling a customer that what they experienced didn't really happenAlso as far as Darren, that is understandable that he only works as a reservationistWith that being said he could have easily told the truth that I would not be dealing with him after I book my moveThe customer service representatives could have also easily said only customer service could help me from this point forward but instead they made up stories as to why I couldn't speak with himNot once did the company disclose that they would be sending a horrible moving company to pick up my itemsAnd this has yet to be addressedNow my items are missing and here I am going back and forth with a dishonest company in a complaintI finally spoke with Karen at Unique Moving after dealing with days of not answering or "she's out sick and that's the only person in our claims department." When she finally called back I got "we are still looking for your itemsFill out this form just in case we can't find it and we will go from there." No one is taking responsibility for their actions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not seen their response or in contact with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Plymouth Relocation services contracted and hired the carrier and I was guaranteed timely and professional service by them when they pursued me as a customerSadly this did not happen and several of my items were damaged during the moving and/or storage.Plymouth Relocation should ensure that their carrier will follow thru with their promised insurance coverage for my damaged items and also their shoddy and unprofessional service which required additional costs on my part Importantly, their carrier - [redacted] - did not follow up with me regarding damaged items as he promised via email communication[redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Maam, reviewing notes in your file you mentioned to our offices that your boxes were moved or times without ever being opened between movesWithout ever opening your boxes between moves how could you know if they were broken during your last relocation or the move prior or the move prior, etc? From my understanding of your relocation nothing was damaged other than what was inside your boxes which you packed yourself moves ago Even though they didn't need to, Barrys Moving did offer you compensation for damages that they were not responsible for

Sir, we provided you with the carriers info which is Custom Relocation Services Inc They are the carrier that you need to speak with as they are who transported your shipment and they are listed on your Bill of Lading which you received at pickup All of their contact info is included on that document as well We have reached out to them and advised them that you are missing some items so they advised they will be in contact with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The refund has not been addressedThe company does not seem to understand that the issue was not the increased priceThe real issue is related to the refundIn addition I was told different things when I calledIt took days to receive an update price based on my inventoryRecords will show that I e-mailed the updated list on Thursday nightI called Friday afternoon and was told the agent was out for personal reasonsOn Monday I was told the agent would call me back on TuesdayWhen I did not receive a response I called and was told the agent was away on conference and would be back on WednesdayWhen I did not hear back I called on Wednesday to finally have someone that did update the inventoryWhile the company was very quick to charge my deposit, it is refusing the refund the deposit per their cancelation policyI should not be initiating a dispute claim with my credit card company to get the money backIt will take between and days to review the disputed charge and for my credit card company to get the money backThe company indicates it will not dispute the charge-backThat again is not the issueThe customer should not be left with having to open up a disputed charge with the credit company to get the money backWhich company is not able to refund a deposit that is not theirs? The explanation is that the payment processor is not releasing the fundsHow is that possible? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Addressing this customers complaint, there was a window for pickup between the [redacted] through the *** The truck did arrive within that window The truck came with enough room to accommodate a load of cubic feet The customers load was estimated at cubic feet so there was additional room for the customers load Most of the customers items were oversized Our paperwork clearly states that if any items are oversized or bulky it must be referenced as such or it is not reflected in the estimated volume or price In this customers case none of her items were referenced as oversized so her price was not accurate due to the items not being properly described We dispatched a carrier from our network based on the list provided to us by the customer The carrier was ready willing and able to facilitate the move but they could not agree on pricing for the oversized pieces

Any claims for damages have to be processed through the carriers policy as they are the company who transported your items You stated you have been in contact with the carrier who advised he will contact you upon his return to the office Please wait for his call to begin the claims process Any additional questions in the meantime you can call our offices anytime between the hours of 9am to 5pm Monday through Friday Thank you

We apologize for any inconvenience After reviewing notes on your file, it appears as if it was disclosed to you that your reservations agent was away due to a personal matter and would return the following week Emails or calls are never ignored When the customer added inventory it increased price which is a occurrence If the customer removed items she would expect the price to go down - which would happen At the same time if the customer adds items the price goes up You pay for what you move essentially Regarding the refund, the customer began the process of a chargeback and we advised that we will not contest the chargeback and she would receive her refund

As we have advised you on numerous occasions, the deposit is nonrefundable due to the fact that you booked your move within a day window You not being eligible for a refund has nothing to do with you being Asian or Indian as you mentioned but everything to do with the fact that work had been completed to accommodate your move A truck and crew had been assigned for your relocation You saying we're a fraud surprises me You moved with us in the past How is it a fraud if you utilized our services in the past where you were picked up and dropped off? Company Refund / Cancellation Policy: I understand that deposits are non-refundable for moves canceled or reserved within two (2) weeks or fourteen (14) days (Saturday, Sundays and Holidays included) of the first estimated packed or load dateDeposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves canceled outside two (2) weeks or fourteen (14) days (Saturday, Sundays and Holidays included) prior to the first estimated pack or load date listed above (whichever applies)I understand that if I change my load dates up closer than the original load dates, the cancellation policy applies to the new load datesIf load dates are changed to later dates, the cancellation policy applies to the original load datesAll cancellation and refund requests must be sent in writing via e­mail and/or fax to [redacted] [redacted] [redacted] Cancellation requests sent to Plymouth Relocation Services Incafter business hours (6:PM EST) will be considered received on the following dayAll refund requests must be confirmed by Plymouth Relocation Services Incin writing before refunds are processed back to your accountRefunds can take 5-­business days to reflect in your account

Addressing the customers complaint, our paperwork which the customer reviewed and then electronically signed and confirmed to agree with the terms and conditions states everything the customer is itemizing Paragraph number states that we are a moving broker authorized by the FMCSA As a broker all moves are subcontracted by definition Furthermore, everything in our paperwork states that it is a carrier from within our network that will facilitate the actual move Paragraph number states the following: Based on the load size and mileage of your move, delivery may take anywhere from 1-­business daysIt also states that Goods may be warehoused before deliveryReviewing the customers paperwork from pickup she was also aware of the difference in price It wasn't for no reason The customer had additional items and required some packing at pickup This is the reason for the difference in price Any damages that occurred in transit the customer can contact our offices or the carriers office to process a claim Unfortunately on a rare occasion damages do occur in transit which is what insurance is for and this customer opted to not purchase insurance and chose the standard cargo protection which is provided free of charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told and also have a contract saying there was 11000,worth of insurance your company is a joke and the fact that you have not even contacted me back is proof positive of that fact you should realize that people that hire a business such as your does so out of a need and you do not provide quality servicei have damage on almost every item that I hired you to transport, the fact that you hired some one else should not be a reason that I do not gert satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I agree booked move within days, but cancelled on next dayWhereas Plymouth was insisted to callback in days, and when contacted it's stating missed to call on Monday and you called on Tuesday and your refund is forfeited, which is not understandableHow's this justifiable that one did not called on Monday , so when called on Tuesday his/her deposit is non refundable now. As you mention with repeated customer also when move I s cancelled you charge $and want to loot from customer.As earlier stated, is not a small amount to anyone and you know that very well, plymouth is an agency which charges higher than market, no response when actual movers company do actual work, and its one of fraud companies who only knows how to make money by squeezing customers.So, try to understand cheating someone and making 610$ is not viable optionLook towards how amazon, walmart etc companies strive for customer satsificationIn every purchase there is an option of cancelling service/productsimlarly when cancelled your service on next day, you should understand it same way and return money irrespective of your all makeover stories.So, as requested several times please do return my hard earned money of $as refund ASAP.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our company does not handle claims They have to be handled directly with the carrier We will tell the carriers office to reach out to you to discuss

Regarding any damages that occur in transit, each customer has choices when securing their reservation as well as at pickup They can purchase a full value policy that provides full replacement value coverage in the event of any damages or they can opt for the free coverage which is provided
at a rate of $per pound per article In this customers instance it looks as if they opted for the free coverage It's a bare bones free policy just to give some sort of coverage but it is highlighted in bold letters in locations as to not be overlooked