Plymouth Rock Assurance Reviews (%countItem)
Plymouth Rock Assurance Rating
Address: 53 Regional Drive, Concord, New Hampshire, United States, 03301
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On or about April 24, 2020, I received a homeowner's insurance bill stating that I owed $90 for an insurance premium, during a policy period from July 16, 2019 to July 16, 2020.
On 04/27/2020, I called the Plymouth Rock Customer Service Number,(XXX)XXX-XXXX (posted on the bill) to inquire why I had received the bill. I have no business relationship with this insurance company. The service person stated that she would research the issue and call me back. The Service person confirmed that I do not have an active homeowner's policy with Plymouth Rock.
The service department called me back on 04/28/2020, and informed that I owed a "month's worth of coverage from July to August 2020." I have never sought to purchase Homeowner's Insurance through Plymouth Rock in the past and my current homeowner's policy has been paid in full and has nothing to do with this company. I confirmed this with my current policy holder by telephone.
Plymouth Rock is attempting to collect on a service that was not ordered by me, or a family member. I am being billed for something that I did not order, use or request. I asked Plymouth Rock to remove me from all of their records and to stop any further contact. They requested a copy of my current insurance policy. I repeated that I am not currently doing business with Plymouth Rock, and will not do business with them in the future based on this billing issue.
I do not want others in the State of New Hampshire to pay for something that they have not actually purchased. NH residents should be made aware to "be on the lookout" for such fraudulent billing practices from Plymouth Rock.
Respectfully submitted.
Account_Number: MWHXXXXXXXXXXX
Billing Adjustment I should not be billed for something that I have not ordered as a customer. I should receive a record closing out this inappropriate bill displaying that I owe nothing to Plymouth Rock.
Contact Name and Title: Daniel L, Supervisor CS
Contact Phone: ***
Contact Email: ***@bunkerhillins.com
I am responding to the consumer on behalf of Plymouth Rock. This error relates to a transaction between Plymouth Rock and the Farmers Insurance Group. This consumer previously had home insurance with Farmers Insurance Exchange. Farmers Insurance Exchange recently discontinued offering and renewing home insurance policies in New Hampshire through independent agents. Farmers entered into a transaction under which Plymouth Rock would offer replacement policies to its New Hampshire policyholders when their Farmers policies expired. As part of that transaction, in June 2019 we sent this consumer an offer of a new policy to replace the consumer's expiring Farmers policy effective July 16, 2019. The offer included a non-renewal notice from Farmers and a cover letter explaining why the consumer was receiving this offer from our company. Apparently the consumer elected not to accept the offer, as we did not receive a premium payment and the policy cancelled effective August 11, 2019. The bill the consumer received was for insurance coverage from July 16, 2019 through the cancellation date of August 11, 2019. The consumer should not have received that bill. Because he declined our offer we should have cancelled the policy effective as of July 16, 2019 so that no premium would be owed. Upon receiving the complaint from the Revdex.com we corrected the account. The consumer does not owe our company any money for the cancelled policy. Again, we apologize for the confusion and the inconvenience.
(The consumer indicated he/she ACCEPTED the response from the business.)