PM Music

I put my electric guitar (Fernandes Brad Gillis model,early 80's valued at + or - $2000) in for a minor repair in mid January 2015.As of toda,y June 27th 2015 I have still not had my guitar repaired or returned to me. I have even spoke with the manager, Ben P[redacted] who has been quite arrogant and rude about the whole deal and just keeps telling me that they will call me when its ready. I have already been informed 2 times it was ready, drove 30 minutes to Jackson to pick it up , only to find the 1st time, the problem still existed and the 2nd time told they forgot to pick it up from the tech's house. That was 10 days ago and they still haven't picked it up. I'm very disappointed with A) the repair service which is zero to none, and B) the attitude of the employees who seem angered at me for just calling to ask if my guitar is ready as if 6 months isn't enough time yet. I do not advise anyone trust this business for anything.","neg-1

Was sold a damaged guitar and told it was a simple issue of a battery. Store refused to give refund and was extremely rude and disrespectful.My husband took me to find a guitar for my birthday. I was looking for a electric-acoustic guitar. We traveled over an hour to the store in Jackson, TN and talked with a guy named [redacted] We were looking at a new guitar and he brought over a used guitar and told me it was a "BETTER GUITAR" than the one we were looking at buying. I was hesitant bc it was a used guitar, but the guy insisted that this guitar was BETTER. I asked why the tuner was not working properly and he stated that it just needed a battery. We sat there strumming and listening to the sound. I asked him to play and he did. My three year old was in the store and my husband was trying to manage her, he wanted to leave so I walked out of the store with my daughter. My husband, unbeknownst to me, bought the guitar. He had no knowledge that the guitar was broken and the guy never told him anything about it. My husband just assumed it was the one I wanted. I assumed the battery had been replaced, since that is good business practice, yet when we got home, the tuner did not work. The next day we drove another hour back and the same guy was there and admitted that he knew he sold us a faulty guitar but the manager (who is also the owners son) told me they will replace the tuner but I could not have my money back. I told them I felt that they sold it to me bc they saw an opportunity to take advantage of us. He stated "that may be, but we don't offer refunds on used equipment" they do not offer refunds at all!!!! If you buy it you own it or you get store credit. This is an outrage!! the so called manager told me "well you are not a customer bc you just stated you no longer wanted to do business with us".. Is that right? You just stole 250 dollars from me and I am not a customer? We called the owner who did not want to hear our complaint as it was her son she was defending and kept stating "I'm mean what I cannot understand is why you would leave a store knowing it was defective" which we did not. She knew they were in the wrong but put all the blame on us. She was also very rude and condescending. This store has MAJOR issues. I could tell Dusty knew this was a bad deal bc he sat quietly with his head down and said nothing. When I asked if there was a relation between the owner and the manager he told me "i don't see why that is any of your business" Over all this is bad business. Very bad business. They issued me store credit, but I do not want to do business with these criminals! I want my money back so I can go to a store that will not sell me junk!!!Desired SettlementI received store credit bc I was told if I waited over 7 days I would own the guitar and they would do nothing about it. I want my money back to go somewhere else and buy a guitar that is in working condition. I want the store to offer an apology in writing on the disrespectful comments that were made by the manager. I do not trust this place. I cannot make another purchase there. Not with the way I was treated. The manager yelled and screamed at me that I was stupid to buy it in the first place. I will not spend another dimer there. Business Response The response below is according to both the salesman (who is a long-time employee, and very experienced in musical equipment) and the store manager (who is owner's son). We regret that these first-time (and obviously only-time from this experience) customers are unhappy. However, we feel that we took reasonable steps to address any problems with their purchase, as we offered every option except a cash refund.As a small family-owned business, we cannot afford to subsidize buyer's remorse. We are not a big box corporation, nor an online presence. We are only a small local retail store. We do try our best to work with our customers when they have problems, to address those problems, but we cannot give cash refunds on purchases. We do offer exchanges and in-store credits. Our receipts clearly state that we do not offer refunds, as does signage prominently posted within our store. In this instance, the salesman attempted to sell Customers a new identical-model acoustic-electric guitar (which would have been under warranty), blue in color. Wife, however, did not want the new blue guitar. Wife wanted the used guitar because of its "sunburst" color. There was also discussion overheard between Husband and Wife as to how to best pay for the guitar.The used guitar had just been traded in earlier that same day and had not yet been fully inspected. While trying out the used guitar, there preliminarily appeared to be a problem with the battery in its tuner. Wife left the store, along with their small child, and Husband stayed behind to complete the sale. Salesman specifically offered to Husband to further inspect the guitar and repair it/replace the battery before the sale proceeded, and Husband refused that offer. Husband seemed very anxious to leave and insisted on buying the used guitar in "as is" condition so he could leave the store immediately, rather than waiting on the offered inspection/repair.Husband called salesman back the following morning, stating to salesman that they "had bought something they shouldn't have" and wanting to return the guitar. In light of the prior overheard conversation of how to pay for the guitar, salesman interpreted Husband's call to mean they had purchased something that in hindsight they realized they could not afford. Husband did not mention any defect in the guitar during this conversation. Salesman repeated our no cash refund policy.Customers returned the guitar that afternoon. Staff (salesman and manager) then inspected the guitar further, found that it needed a new pre-amp in addition to the battery, and offered to replace both defective parts at our own expense. Customers refused our offered free repair. Customers refused an offered exchange for or towards another guitar. Customers insisted on a cash refund as the only solution acceptable to them. Wife began cursing loudly in the presence of other customers and children, and staff tempers also escalated from that point. Customers were at that time issued an in-store credit for the full purchase [redacted] of the used guitar ($241.44), and that in-store credit remains available any time customer wishes to use it. We took reasonable steps to address this situation, both before and after the purchase, offering every option available except a cash refund. No cash refund was or will be given for this used guitar. [redacted] - ownerConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First off, any business that lies about it's product and lies about an interaction between a customer will not get my business. Im poor now? Is that the stance they are taking? I have plenty of money and there was no buyers remorse, except that I did business with a place that does not value me as a customer. The guitar they offered me was more expensive and not what I was looking for. They are only worried about taking a customer's money, my money. I have had two guitars that I bought used. The only thing I was inexperienced in was the acoustic electric variety.It was not my first time buying, which should reflect the business' attempt to jupe a customer into buying a faulty product. Furthermore, we were told that they "thoroughly" check all used equipment prior to sale, yet in their statement clearly they do not. With that said, no offer was EVER MADE to replace the battery only to try to sell us an amp along with the guitar. I replaced the battery at home yet they claim in their statement it needed a new one. They claim my husband wanted to buy as is and refused the battery to be replaced. That too is a lie. No offer was ever made and no agreement to as is condition was ever made. It appalls me to no end the lengths these people go Toto bend the truth or outright LIE! I never cursed or used profanity. There was only one customer in the store buying strings. To say say there were customers (in the plural form) is a stretch and no children were present. I see that lying obviously runs in the family and is company policy. This company has continuously made up false statements and outright lied. When I caught the "manager" aka the owner's son in a lie he looked at me as if he wanted to hurt me then yelled at me. Only then did I ever raise my voice. He stated that I was "not a customer" simply because I stated I was not comfortable doing business with them due to their dishonesty. I wanted a refund for this reason. I cannot trust anything they say. They are attempting to portray themselves as victims when in reality I am the victim. They told us the guitar was warranty and could replace the part or sell me a more expensive guitar that was not what I wanted. How is that an option. It was a take it or leave it and your money. Right off the bat I felt uneasy. The guitar was supposed to be my birthday present. Yet, they have $250 of my money and I have no guitar. They want me to spend more money there that is why they will not refund my money. Furthermore, as far as any conversation goes about money between my husband and I, it was clearly about my husband wanting to buy a bass guitar, a guitar for my daughter and a large expensive amp. Plus my husband was wanting to buy a NEW guitar that costs more money. Money was NOT an option. I am SO GRATEFUL I talked him out of spending all of that money at that store, since we are not customers. And yes the return policy is clearly written on the receipt but when my husband called about the guitar and asked for a refund the person on the phone stated it would not be a problem. Only to find ourselves driving an hour one way to a den of thieves and liars. When we contacted the owner by phone , she NEVER ONCE apologized for the way we were treated or for selling us a broken guitar. She kept saying over and over " I can't believe you walked out of the store and did not replace the battery. I would have never been that stupid". Who talks to customers like this? Who would want to do business with these people? They are crooks. I have since looked into this company and have found several complaints listed on different websites. All stating the same problems more or less. I do not accept their lies nor their resolution which is clearly not a resolution. Final Business Response We have already made significant concessions to this Customer from our normal policies. We will make no further concessions.To repeat and clarify:Our prominently posted policy is "no returns" on used items. Used items are sold as is. We do not even offer cash refunds on new goods, although we do offer exchanges or in-store credit on new goods when returned within 7 days.These Customers tested and examined this used acoustic-electric guitar by playing it for 15 or 20 minutes, and thus were fully aware there was some defect in the electronic tuner. The Salesman offered to further inspect and repair the tuner before the final sale - repairing it at our expense. The Customer Husband expressly told the Salesman he did not want to wait for this free repair; rather, he insisted on buying the guitar "as is" so he could leave. Restated: Customer Husband knew that the electronic tuner was not working at the time of the purchase and expressly refused the offered free repair. Then the next day Customer demanded a cash refund because of the very "defect" that they knew before purchase and refused a free repair on! Even then, we again offered to fully repair the electronic tuner at our own expense - making a significant concession to our policy of "no returns" on used items. When Customer refused that free repair, we still gave an in-store credit for the full purchase [redacted] - again making a significant concession to our policy of no returns on used items. We will not give a cash refund on a used product that the Customer purchased with the full knowledge that there was some problem with the electronic tuner and expressly refused an offered free repair before the purchase, and then again refused a free repair offer after the purchase. We will not allow Customer to bully us into giving a cash refund given the facts of the transaction. As stated previously, Customer continues to have an in-store credit for the full purchase [redacted]. Given the significant concessions we already offered Customer, we will not be responding further. Thank you,[redacted]

Ordered a microphone on Jan 6th. Company will not check on the order or give an expected delivery dateI ordered a replacement microphone for our Church on Jan 6th this year. I was told it would be in after a few days and they would call me. When it didn't arrive after a few days, I called and was told that orders were slow because people were just getting over the holidays. I called again a few days later and tried to cancel the order and was told it couldn't be cancelled. I had someone else call on Jan. 23rd and they were told that people were taking inventory and that was slowing orders. All this time they told us that they could not check on this order, and that it was impossible to do so. In this day and age, I don't believe that but am getting nowhere with these people. I would really like to just cancel the order and go somewhere else. Our Church has been without a microphone now for about a month. This order was prepaid by debit card on Jan. 6thDesired SettlementJust refund our money or give us a definite shipping dateBusiness Response This was a special-order microphone that we do not stock and cannot easily re-sell. Special orders require pre-payment. Special orders can take longer than "regular" orders, especially at this time of year. The customer pre-paid for the microphone on January 6, and was told at that time that it could take a couple of weeks or so to get it in. The microphone was ordered timely. Once it is ordered, we have no control over when vendor ships. We were unable to cancel the order. Tracking shows the microphone was shipped 1/26/16 with projected delivery date of 1/28/16. https://m.ups.com/mobile/track?trackingNumber=1ZXXXXXXXXXXXXXXXX&t=tConsumer Response (The consumer indicated he/she ACCEPTED the response from the business.)We disagree with most of the response. However they called and said the microphone has come in so we will pick it up and that will be the end of the matter