PM Technologies

PM Technologies has received the complaint and we are investigating the work performed and invoices submitted After review, we will follow up with our corrective action to the customer (if necessary) Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11143997, and find that this resolution would be satisfactory to me. I will wait hours for the business to perform this action and, if it does, will consider this complaint resolvedIf not, I will proceed with small claims litigation. As proposed by *** *** in the attached response, I will accept the immediate refund of $538.20, and I will keep the starter as *** *** offered." If these terms are agreeable, PM Technologies will credit *** *** either $if he keeps the starter, or $if he chooses to return the starter Thank you - *** *** - Operations Manager."
Regards,
*** ***

While we apologize for the inconvenience and experience, after reviewing the...

service documentation and diagnosis performed I am confident our technician actions were justified.  It is clear that [redacted] disagrees with that based on additional issues being present.  With that said, we are happy to refund the labor and travel portion of the work performed.  The $167.17 for the engine starter motor that was replaced as part of Accepted Quote [redacted] dated 11/30/2016 however, will not be refunded unless returned to PM Technologies.  If [redacted] chooses to return the starter, we respectfully request that the new starter is returned to us, not the original starter that [redacted] has had independently certified.  If these terms are agreeable, PM Technologies will credit [redacted] either $538.20 if he keeps the starter, or $361.00 if he chooses to return the starter.  Thank you - [redacted] - Operations Manager.

PM Technologies has received the complaint and we are investigating the work performed and invoices submitted.  After review, we will follow up with our corrective action to the customer (if necessary).  Thank you.