P.M. Vissing & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have tried numerous times to get in touch with M*** myself as to which he has not answered or returned any of my callsI am upset because there was a relabeled transmission put in the $47,truck I just purchasedI was told there were no new transmissionsDodge also told me I did not have to accept the used transmissionI was then told by the service department at my local dodge dealer that their district manager said to go ahead with the used transmissionI have been in contact with C*** T*** from Lake Keowee Dodge and explained what was going onHe said he would relay the information to M***No one ever reached back out to me or helped me to a resolutionI was also charged over $2,for a portfolio fee that Dodge says I shouldn't be charged for since it was for a warranty that comes with the vehicleI am overall very unhappy and would like a resolutionI was sold a dangerous product and have charges that were never explained to me.
Regards,
K*** H***

There has not been a diagnostic ran on the truck yetThe truck is sitting at *** *** in ***, NC waiting to be looked atI have told Lake Keowee that no matter what the problem is with the truck, I do not want itThe only gear that works on the vehicle is reverse and the drive
gear stopped working while going down the highwayThere was also a burning smell coming from the transmission and the transmission fluid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
L*** T*** First of all when you came back with that number I said it was to high that I couldn't do thatThen you asked what could I do and we gave our highest number when you went back to see what you could do, in which before you did that we asked how many times will yall pull our credit because again we are also going through getting land and house built through the **. That's when yall said we only pull credit once and send it to your bank. Secondly yall are the ones that said yall pulled credit once and your bank pulled it onceIn fact I have proof of pulls that shows under Lake Keowee, then addition from other banks. So I will tell you what is unacceptable is you tell your costumers one thing and when it shows up something different yall don't take the responsibility for it. It's funny how people heard the same exact thing but yet we are suppose to be the liars, that's crazy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me if they in fact refund the money as promisedI did not send my letter to an email address in order to cancel the GAP insuranceThe contract clearly states thisI sent a certified letter to their place of business.
Regards,
*** ***

The dealership offered to fix the car to safely carry my son's wheel chair The fix was not suitable because the car is unstable at highway speeds The first time we tried to travel on the interstate with the wheel chair on the car, the front was to unstable to driver for any distance safely We got off the interstate at the first possible chanceMany of his doctors are in ***, Ga and ***, SC and his school in ***, SC, all of which require speeds in excess of mphto travel to them When we purchased the car it was for the specific purpose of transporting our son, we even had the automobile put in mine and his name so it would qualify for the handicapped licensed plate The dealership even installed the class hitch and running boards when we first purchased it, which they insured us would make this vehicle suitable for transporting our son and his wheel chair We can not afford to purchase another vehicle to do this until this one is paid forSo, what is our next step to getting this resolved? Our current vehicle that we have been using for carrying him and his chair is getting old and has high mileage, this one was suppose to take it's place Thank you for any help you can furnish

***, below is the time line of events on the purchase of a Jeep CherokeeThursday Dec24th; Went to the Lake Keowee Chrysler Dodge Jeep Ram dealership in Seneca SC to check out the Jeeps We met with ***, a sales person who was very pleasant and walked us around the new Jeeps
We test drove the Jeep Sport We looked at the Journey and the Grand Cherokee and the Caravan and decided the Sport was the size we were looking for We met the MOD before we left and he encouraged us to go on line and see the different packages that came with the different vehiclesWe did just that We really liked the Jeep Limited and wanted to test drive that on our next visitSaturday Dec26th: We went back to the dealership to see *** She was busy with another customer and *** *** was nice enough to step in after talking with *** *** was very helpful and we told him we were interested in seeing the Jeep Limited He had one that was a We fell in love with the color of itGranite Black We took it for a test drive It was very comfortable and was easy to drive The check engine light was on and *** stated we would get that looked atWhich lead us to talk about the service department He said they had the top of the line service departmentThey are even expanding They had loaner cars should our Jeep ever need any work done on itThe test drive was over and there was a lot of extra's on this Jeep that we were not shopping forWe asked to see a few others of the same type but a We didn't see any we liked as much as the *** stated that with the you get the thousand mile warranty and with the they only offer the thousand warranty so the was a much better deal and a great priceHe knew we were using a Chrysler employee family and friends discount So *** went to work on getting the ball rolling with the purchase of this Jeep we loved He stated that he wanted us to bring the car by on Monday so they can check out that check engine lightWe agreedWe left the dealership very happy with our purchase Shortly leaving the check engine light went outWe made one stop on our way home and the Jeep started and ran just fineWe got the Jeep home All is wellSunday Dec27th: Getting in the Jeep to go to church and it will not start It turns over and then seconds later it stopsWe sat there in disbelief and tried it one more time and it startedWe backed it up and it felt like we were running on cylindersVery weird and scary We did not feel safe enough to take the jeep anywhere After church we left a message with *** and he promptly returned a text stating that he was so sorry and he would get it towed Monday morning and get it fixedMonday Dec28th: Tow trucked picked up our Jeep around 11:30am and they took it to the dealershipThere was no loaner available for us to use so *** missed work on this day because of having no transportation *** called and stated that he had fixed the problem It was an issue with the computer system in the radio and he updated the whole system and we were good to go We went to pick it upWe needed to give them the title of the trade in car and the correct EP # and when doing so we brought it to their attention that we had a different EP# and they reworked our discount to be more than originally thought Paperwork was redoneThey explained it to us that this would have been caught down the road and we would have been reimbursed over it It wasn't that they were ripping us offWe understood their explanation of all of thatAnd we asked if we could get some compensation for all of this trouble We asked about some Weather Tech floor mats The best thing they could do for us and our trouble was to sell us the mats at costBecause we were still all in with our JeepWe drove home with our the" fixed Jeep"Wondering how could they sell us something with a check engine light on and take our trade in without a title and not have the correct EP # to give the correct price But it was all behind us and really everyone is very pleasant thereTuesday Dec29th: We go to start the Jeep It does NOT start tried several timesCame back in the house to make arrangements and thought we would try it again It startedThe weirdest thingSo it was taken to work And brought back home that night, parked in the garage Wednesday Day 30thThe Jeep was not driven, sat in my garage all dayThursday Dec 31stWe are having a family outing Our parents come over because we are going to take a day drive to show off our new Jeep It doesn't start We try it several time It turns over and then goes deadThoroughly aggravated with a new vehicle with starting problemsWe called the dealership spoke to both *** and *** *** both confirmed they would bring it in again to fix itThey gave us a phone number to a tow truck serviceI called an arranged the towingAbout an hour later the tow truck driver arrives and gets in it to check it and Jeep startsParents go home...no show off drive today againCrazy The tow truck driver takes the Jeep Load it up on the flat bed again as now a couple of neighbors are coming over to ask isn't that you’re new Jeep??? Why we are having this towed twice in just a couple of days Crazy With arriving at the dealership the tow truck man can't get it started to get it off the truck There is a real problem with this Jeep We get to the dealership they have called *** to get a car for us All the loaners at the dealership must be still out?? At least we were offered some transportation this timeThere was a definite disconnect between the dealership and *** *** had to get more information from the dealership before I was given a vehicle I am done with this Jeep I love itI can NOT trust it at all We contacted the cooperate office to file a complaint I want a replacement Just like the one I bought, I want to trust what I drive I need to have reliable transportation Shortly after this started I contacted Corporate and talked to *** to establish a case numberShe told me someone from corporate will contact me for more information Tuesday Jan 5th *** from Jeep Resolution team contacted me to confirm what had happened and that they will contact my Thursday the 7th for their response Wednesday Jan 6th *** from Keowee Dodge called to confirm the car has not acted up since they had itI told him I'm leaving it up to corporate to decideThey were going to continue to test drive it until it did it againThursday Jan 7th 2016.*** from Jeep Resolution called to ask me to return the rental to *** and pick up my Jeep from the service departmentAnd that on Monday Jan they would contact me with a resolutionPicked up the Jeep and drove it home.Friday Jan 8thDrove to work no problems.Saturday Jan 9thDrove one mile to get gasPulled out from the gas station and the Jeep stalledRestarted the jeep and the check engine light came onI called Keowee dealership to confirm the problem*** in the service department told me the best he could do was for me to bring it in on MondayI ask if it would be safe to drive and *** said that it would beWe pulled out of gas station again and the transmission would not shift and the engine hesitated and would not run rightI called dealership and they directed to call roadside assistanceI called to schedule a tow truck through roadside assistanceAn hour later the tow truck arrivesIn the process of pulling the Jeep onto the flatbed truck he blew a hydraulic lineI left the keys and car with tow truck driverCalled the dealer back to arrange a rental and they were unsuccessful and obtaining a rent carSo again disgusted without a reliable vehicleDealer claimed we would have a rental on Monday Jan 11th.Monday Jan 10th*** from Jeep Resolutions team called to confirm the work was being completed on my JeepI indicated I wanted a “Buy-Back”*** directed me to the National Center for Dispute Settlement for answersI form was mailed with a time line to better explain my situationThank you

***, let me first start with thank you for all you and the Revdex.com have done for me over the last couple of weeks.On January 15th *** *** the General manager at Keawee Chrysler contacted me concerning the problems we have with the Jeep Cherokee, expressing a sincere apology and taking full responsibility for everythingThey replaced it with a Jeep Cherokee and have received outstanding service through the Keawee Chrysler dealershipI'm now completely satisfied and would like to confirm this issue resolved.Thank you again

They called the salesperson that Monday and told them what happened, I then spoke to her husband and explained that I could send a Tow truck up to North Carolina and have the truck towed back to our dealership at no charge to him since there dealership told them they couldn't get to itI also explained that I would have a loaner brought up to him and that we would get the truck fixed ASAPHe did not want to hear any of those optionsOnce a new vehicle is NVDRWhich is a new vehicle delivery it is considered a used vehicleI explained this to him and said I would do whatever we could to get the situation fixedHe did not like this answer and for that I am sorryI hope that they got there truck fixed and if they haven't then please let me know and we will do whatever we can to help them get the situation resolved. M*** W***Operating Partner864-***-***

We told you what the payment was with the bank that we submitted it tooYou proceeded to tell us to see if we could get it lowerThat is why we submitted it to the other banksYou where aware of this and now you want to blame us for itThat is unacceptable

We need to know what email address that he sent this toI have no problem refunding the Gap I just need to know when it was canceled and what email it was sent too

I am currently working with Chrysler to get a resolutionI should know something by the end of the week Mark W*** General Manager864***

I will email those as soon as I get home to them this eveningThe truck is under warranty and *** *** is doing the warranty work but this is a problem I shouldn't be having at miles

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
L*** T*** Like I told them, we were told that they would pull our credit times why did they pull it different times at banks in **, **, and they are not under just banks. I also told them to prove to me by pulling their own individual credit score times in the same day that it doesn't drop a credit score more than points. Which none of them wanted to do but instead they just want to keep telling me the same thing it doesn't drop your score that muchWe also talked with one of the other bureau's and they told us that the business can go back in and request inquiry be taken off which they said they would do but haven't cause they thought we would just let this whole thing go

We have contacted Chrysler concerning this and they have advised us to reinforce the springs, We have and it helped correct the issueI don't mind helping out the customer but he cant receive full value back for the vehicle he purchased years ago

We have went over this with the customerWe sent to the banks that he approvedIt would not drop his score that muchHe can request removal of the inquiries through the separate bureaus and they will send us a requestYour credit score would not drop over points due to inquiries

Hello! This message is in regards to complain ID ***Lake keowee contacted me today and have offered to repair the issue with our vehicleThey have quoted the time to complete the work to be done sometime next week