PMA Medical Specialists

April 17, 2017Dear [redacted] :We are in receipt of the complaint (See Complaint D above) regarding a noted billing or collection issueAfter review of the patient's account, we determined the patient had been receiving patient statements via our E-statement processWe recently implemented an E-statement process in which statements are forwarded to patients via secure email attachmentUnfortunately, we have determined many patients have had these E-statements flagged by their spam filters and the email attachments were not being receivedWe have since canceled our E-statement process and have returned to mailing paper statements.Our billing office did contact the family regarding the noted complaint and we explained that we do not do credit agency reporting for any account placed with collectionsWe did advise the patient the account was removed from MLRSolutions on 3/30/and E-statement have been removedOur billing department reviewed all accounts associated with the familyWe advised that one (1) family member account had a $credit balance and we issued the refund to the patient on 3/30/17.Thank you for the opportunity to address the above noted complaintWe hope we have been able to successfully meet the needs of the patientShould you have any additional questions, please feel free to contact me directly at [redacted] x***.Sincerely,Timothy RChief Executive Officer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 17, 2017Dear [redacted]:We are in receipt of the complaint (See Complaint D above) regarding a noted billing or collection issue. After review of the patient's account, we determined the patient had been receiving patient statements via our E-statement process. We recently implemented an...

E-statement process in which statements are forwarded to patients via secure email attachment. Unfortunately, we have determined many patients have had these E-statements flagged by their spam filters and the email attachments were not being received. We have since canceled our E-statement process and have returned to mailing paper statements.Our billing office did contact the family regarding the noted complaint and we explained that we do not do credit agency reporting for any account placed with collections. We did advise the patient the account was removed from MLRSolutions on 3/30/17 and E-statement have been removed. Our billing department reviewed all accounts associated with the family. We advised that one (1) family member account had a $5.00 credit balance and we issued the refund to the patient on 3/30/17.Thank you for the opportunity to address the above noted complaint. We hope we have been able to successfully meet the needs of the patient. Should you have any additional questions, please feel free to contact me directly at [redacted].Sincerely,Timothy R. Chief Executive Officer

Review: I find it inexcusable for a medical office to not accept credit card payments over the phone especially when they find it appropriate to flood my mailbox with invoices for the same service several time a month. I have made several calls and left 2 voice messages to discuss my invoice with their billing department but they do not have the common courtesy or professionalism to answer or return the calls.

I have a very good credit rating and pay all of my bills on time. Trying to do business with someone that actually makes it difficult to pay is unbelievable, especially when they do not hesitate to get collection agencies involved.Desired Settlement: If they expect to get paid I expect to receive a phone call from someone prepared to take my credit card information over the phone. I will not mail that information to them nor will I pay by any method requiring me to mail them anything. They should wake up and see how the world is working these days and US mail is not the most effective way to pay a bill...do they think my time has no value? That's insulting! Also, I think they should make it clear to their patients beforehand that they will be unwilling to accept normal payment methods.

Business

Response:

December 18, 2013

Dear Sir or Madam;

We are in receipt of the complaint (ID [redacted]) dated Monday, December 9, 2013 and have had the opportunity to review.

Please be advised, our medical office does accept credit card payments over the telephone. Additionally, the patient (i.e. customer) has had no open balance referred to a collection agency. We also reviewed our telephone logs for the past four (4) months and we have no record of the patient (i.e. customer) having placed a call to our billing office.

As a result of the nature of the complaint, we will have someone from our billing office contact the patient (i.e, customer) directly to coordinate and process the credit card payment for the noted open balance.

Thank you for the opportunity to respond to the complaint. Should you have additional questions, please do not hesitate to contact me directly at ###-###-####. Thank you.