Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Contact Name and Title: [redacted] Facility Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com IN Response to the dispute in question, storage auctions are what they areWe do not guarantee anything will be in the unit As a rule we do cut the locks in advance, which is not illegalWe are in the business to store goods, we do find units that are locked with nothing in them, we clean the said unit out and re-rent itWe do not go through the units and add or remove goodsWe hire an outside auction company to run our auctions, all goods are sold as is where isAll units are sold during live competitive bidding, against other peopleThe doors are opened up and what you see is what you are guaranteed to getWinning bidders are given a full week to remove their goodsOtherwise, they need to make other arrangementsThe person in question was contacted in a timely manor, and given extra days to remove his goodsHe chose not to, we held his goods, but he was required to pay outstanding rent on the goodsAgain that is the business we are inThe said person attempted to repeal cc charges and was declinedThis is getting to the point of harassment on the customers partIf the harassment continues we will have to pursue legal justificationHe calls the office constantly and is very disrespectful, and it will no longer be tolerated OFFER: There is no offer being given to the customer, this is the second avenue he has taken against this company and its coming to the point of harassmentThe original auction was held in November of It is currently the end of April Our company is no longer willing to deal with the continued harassment and defamation of personal character of multiple employeesIf the harassment is to continue legal action will be pursued against the individual Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) first of all it is my right to voice my experience as everything I have said is nothing but the truth(something you seem to have trouble with) herethis is why the Revdex.com exists, as well as the many other channels I will be taking, so you can stop with your threats of harassment to try to get me to be quietI WILL NOT!! if your storage units are what they are then the owner should not have told me he would speak to the auctioneer about reselling the units to let me out of itagain, you told me to wait for him to get back to me which didn't happen for over weeks and you never told me when you were lifting the extension, which is a violation of your own contractyou are yet to respond to that after asking you numerous times how you could have told me I was only granted a day extension, which would be impossible seeing as you did not get back to me for almost days, and even then never told me when the extension would be terminatedthe auctioneer you hired was also not an auction company, I spoke to the owner of that company and he told me the person that did the auction did that on his own, and they were not involvedhe was actually a friend of yours, as you announced on the day of the auction, that you hired at the last minute for some reason after deciding not to use your usual long time auctioneer for some reasonif I have called your office constantly please provide phone records to support that claim, that is far from true, in fact you were the one begging to talk to me on the phone when I picked up the one unit as I refused to talk to you and had to tell your employee that at least times
Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Contact Name and Title: [redacted] Facility Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com IN Response to the dispute in question, storage auctions are what they areWe do not guarantee anything will be in the unit As a rule we do cut the locks in advance, which is not illegalWe are in the business to store goods, we do find units that are locked with nothing in them, we clean the said unit out and re-rent itWe do not go through the units and add or remove goodsWe hire an outside auction company to run our auctions, all goods are sold as is where isAll units are sold during live competitive bidding, against other peopleThe doors are opened up and what you see is what you are guaranteed to getWinning bidders are given a full week to remove their goodsOtherwise, they need to make other arrangementsThe person in question was contacted in a timely manor, and given extra days to remove his goodsHe chose not to, we held his goods, but he was required to pay outstanding rent on the goodsAgain that is the business we are inThe said person attempted to repeal cc charges and was declinedThis is getting to the point of harassment on the customers partIf the harassment continues we will have to pursue legal justificationHe calls the office constantly and is very disrespectful, and it will no longer be tolerated OFFER: There is no offer being given to the customer, this is the second avenue he has taken against this company and its coming to the point of harassmentThe original auction was held in November of It is currently the end of April Our company is no longer willing to deal with the continued harassment and defamation of personal character of multiple employeesIf the harassment is to continue legal action will be pursued against the individual Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) first of all it is my right to voice my experience as everything I have said is nothing but the truth(something you seem to have trouble with) herethis is why the Revdex.com exists, as well as the many other channels I will be taking, so you can stop with your threats of harassment to try to get me to be quietI WILL NOT!! if your storage units are what they are then the owner should not have told me he would speak to the auctioneer about reselling the units to let me out of itagain, you told me to wait for him to get back to me which didn't happen for over weeks and you never told me when you were lifting the extension, which is a violation of your own contractyou are yet to respond to that after asking you numerous times how you could have told me I was only granted a day extension, which would be impossible seeing as you did not get back to me for almost days, and even then never told me when the extension would be terminatedthe auctioneer you hired was also not an auction company, I spoke to the owner of that company and he told me the person that did the auction did that on his own, and they were not involvedhe was actually a friend of yours, as you announced on the day of the auction, that you hired at the last minute for some reason after deciding not to use your usual long time auctioneer for some reasonif I have called your office constantly please provide phone records to support that claim, that is far from true, in fact you were the one begging to talk to me on the phone when I picked up the one unit as I refused to talk to you and had to tell your employee that at least times