PMD Advisory

Hi, I have seen this all recently as the client has decided to take to Yelp, Houzz and who knows where else to wrongfully and inaccurately portray myself and my crewIt is unfortunate that we were unable to resolve this without such inaccurate commentaryI do not wish to comment further publicly on this.I am however willing to do the following to resolve this and have offered directly to the client to do such already.I have offered to to return to cut the rebar to make it level with the concreteIt of course, was to be cut anyway due to a planned installation of wall cap material, remove the "trash" (a small amount of concrete slag 1/yrd left over from the wall's concrete footing) as well as any other debris left and refund a difference of $via a business checkIn return, have asked for a signed Change Order cancelling the rest of the work and reflective of the fact that no further work is to be performed or payments expected I received the following response "It is your responsibility to return my remaining balanceI will only discuss the next steps once I receive my check."I find this open ended approach of hers to be unacceptableI would like to resolve this ASAP and am motivated to do so Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

I am rejecting this response because:Contractor's constant report of false/fake measurements and demand for additional out-of-contract charges are solid proof of contract fraud It is a reflection of contractor's moral/faithTherefore we no longer have trust on contractor, nor will we sign anything further without getting our remaining balance firstIt is contractor's responsibility to refund our remaining balance ASAP upon his unilateral terminated the contractI have consulted my lawyer, as well had another landscaper took measurements for everything againThe actual area for the concrete is sq ft, not as contractor reported in the contractThis results in another extra $contractor had falsely charged usIf contractor keeps holding my balance without a legit reason, my lawyer will file a contract fraud case at civic courtWe would have the right to ask for a whole refund for the job half- done with potential safety hazards ($7000) + cost for hiring a new landscaper ($13000)+ our attorney fee ($3000)Contractor would also face potential fines and license suspension from CSLBBefore involving any further legal actions, now I provide the following solutionMy solution: Contractor refunds my remaining balance($7000-$6364=$636) and charge on concrete: $110=totaling $PLUS contractor cleans up any debris and concrete left, cuts rebar and rounds up/cuts off sharp edges on the retaining wall to eliminate safety hazards AFTER that we can sign a change of order agreeing no further work is dueLike I said contractor's unilateral termination of contract has caused us huge inconvenience/loss, but we are reasonable enough not to ask for any further compensation as long as we get our refund of $and decent clean up work

Hi [redacted] ,I replied to your direct email on Tuesday and have heard nothing back even after a second email was sent later in the weekIs this the forum in which you would like to resolve this? If so, That's fineI was just lost as to where it is best to communicate with youI would like to propose the followingSince you unfortunately have a complete distrust of myself and my company and are willing to believe instead the next contractor who steps onto your property, I would like to simply remove all of the wall and return all funds paid for said wall as per the estimate & contract totaling $for the wall and the additional $being held for the additional work that we are still under contract to completeIn exchange for the $total, I will need a signed change order stating that we are to not collect any more funds nor is there to be any more work to be performed by us on your property, effectively closing out the contractPlease advise [redacted]

Good Morning,The plumber that was sent to your home had ran into an issue at a previous appointment which is why he was tardy arriving to your homeAs a customer you are not required to wait at home for the entire duration of set time appointment because you had requested a minute courtesy call with our office before the plumber's arrival This dispatch was sent to us from [redacted] as a standard plumbing leak which our company regularly diagnosis and deals withThe plumber diagnosed your leak as a slab leak (foundation leak) which our company does not deal withThese types of leaks are under neath the home and [redacted] has contractors that specifically deal with those types of leaks and have the proper machines to detect those leaksIf we originally had received your order as a slab leak we would have spoken with [redacted] so they can reassign your caseWhenever the order was placed it was sent to us a standard leak, as the home owner when you placed the dispatch with [redacted] if it was reported as leak coming from underneath the home coming from the foundation then [redacted] would have sent to you another contractorThere is no way for our company to know until we send a technician out to your home that this would be your issueBy contract with [redacted] each initial visit is for the purpose of diagnosing the issue that does not mean that anything will be repaired and the service fee is always due for the diagnosticSince it has now been determined that your issue is coming from the foundation, you may contact [redacted] and request a contractor to be sent to your home for the slab leak issue As previously stated the service call fee is due for diagnosing the issue, however we will mail you a check for $service feeThank you for your time

I am rejecting this response because: We had three other landscapers take a look at the finished wallThere were a lot of problems needed to be fixedFirst off the wall on the sides are not flat/horizontalThe concrete stripes underneath are very uneven with significant slopesAND the two sides of wall aren't even identical in length and shapes and block numbers, and its VERY obviousNot to mention the rebars sticking out, sharp broken corners and uneven surface of the wallThe wall wasn't pounded into the ground as contractor had promised as wellThere is a chance of the wall falling down because of the way contractor built itcontractor charged us big money(more than average market price) for just the concrete and wallour only hope was a quality work however the wall came out horriblecontractor'll either have to make it presentable or pay for the cost of doing thatWe'll not let it slip after paying so much money for a crappy wall, on top of our remaining balance contractor keep holding

Our company received a dispatch request from *** *** *** to service this property on 07/01/at 10:43amWe contacted the customer and scheduled the appointment for 07/06/between 1pm-5pmThe customer had requested a courtesy call prior to the plumbers arrivalThe plumber was on
his way to the home for the appointment he called the customer to let him know he was on his way and the customer stated that he no longer need the serviceThe customer had never called our office to cancel the appointment, nor *** *** *** to cancel his service dispatch requestWe have never been to this property to service it and we have never directly charged this customer or received any payment from himWe received a cancellation for this service request at the end of the month on 07/31/at 11:57amWe received our service fee from *** *** *** and never have we collected payment from this customerThank you

We have spoken with our client and have resolved the issue to his satisfaction

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Monday, August 31, 10:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Hello, I some how missed the email on Aug 18, notifying me that the complaint has been answeredThe company did get back with me and satisfied the issue. I would like to make note of this or remove the complaint all together. What can I do? ** *** ***

In regards to the complaint made by [redacted],  we were first at his home on February 16,
2016 our technician was sent out to clear a stoppage from [redacted] toilet,
which was told to tech that someone else already tried to clear stoppage. He gave his diagnosis “metal pin was
pulled out...

while snaking” homeowner can find this diagnosis on his receipt that
was left by technician signed by [redacted].  On the back of this
receipt he can find Notice of Defective Work which states that by signing
receipt they acknowledge work has been inspected and agree that they have found
it completed to their satisfaction. Aside
from that signed receipt we state that technician uses standard snake machine
that is made to snake and clear stoppages in homes without causing damage to
porcelain toilets, sinks, bathtubs etc.
We have been doing this for over 10 years and have never run into a situation
where this occurred.
[redacted] is claiming the dark “scratches” deep in the toilet
as seen on pictures he submitted, but due to the age of toilet those are
actually sediment build up or slime. In the “before” picture it is very obvious that the toilet is not the
same one he is claiming. The scratched toilet has a small bump or air gap
on the bottom (right before it gets to the slime) and the clean toilet does not
have that air gap, proving it’s not even the same toilet and cannot show how
toilet looked like before we were there.  Before we sent out our technician to inspect “scratched” toilet homeowner already had another plumbing
company to   re-as stoppage issue.
It can’t be proven that it was in fact our technician that caused those
scratches. We sent out technician to inspect situation and technician, for
customer satisfaction, “buffed” scratches away. The toilet is in working
condition and our company has not caused damage to the toilet or its function.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

$746 is fine with me. The requested work will be performed first as per the clients request. The check will be provided at the same time as the C/O as previously defined after clean-up, cutting of sharp edges and rebar. The Change Order is a legally binding document as is the contract and if the check is not provided, (which it would be of course). I think is a very reasonable meeting in the middle of both parties.I would like to solve this issue ASAP rather than drag it out any further. Please advise here if this is agreeable and I will contact you to arrange the time and date. This is really quite easy. Lets get this completed.  Thank you,[redacted]

I am rejecting this response because: We had three other landscapers take a look at the finished wall. There were a lot of problems needed to be fixed. First off the wall on the sides are not flat/horizontal. The concrete stripes underneath are very uneven with significant slopes. AND the two sides of wall aren't even identical in length and shapes and block numbers, and its VERY obvious. Not to mention the rebars sticking out, sharp broken corners and uneven surface of the wall. The wall wasn't pounded into the ground as contractor had promised as well. There is a chance of the wall falling down because of the way contractor built it. contractor charged us big money(more than average market price) for just the concrete and wall. our only hope was a quality work however the wall came out horrible. contractor'll either have to make it presentable or pay for the cost of doing that. We'll not let it slip after paying so much money for a crappy wall, on top of our remaining balance contractor keep holding.

Hi, I have seen this all...

recently as the client has decided to take to Yelp, Houzz and who knows where else to wrongfully and inaccurately portray myself and my crew. It is unfortunate that we were unable to resolve this without such inaccurate commentary. I do not wish to comment further publicly on this.I am however willing to do the following to resolve this and have offered directly to the client to do such already.I have offered to to return to cut the rebar to make it level with the concrete. It of course, was to be cut anyway due to a planned installation of wall cap material, remove the "trash" (a small amount of concrete slag 1/4 yrd left over from the wall's concrete footing) as well as any other debris left and refund a difference of $636 via a business check. In return, have asked for a signed Change Order cancelling the rest of the work and reflective of the fact that no further work is to be performed or payments expected.  I received the following response "It is your responsibility to return my remaining balance. I will only discuss the next steps once I receive my check."I find this open ended approach of hers to be unacceptable. I would like to resolve this ASAP and am motivated to do so.  Thank you

Please see attachments for my original design paper, the "finished work" left by the contractor after his unilateral termination of the contact without paying back my remaining balance. There were sharp corners and rebars sticking out which leads to big safety hazard. Thanks

Hi [redacted],I replied to your direct email on Tuesday and have heard nothing back even after a second email was sent later in the week. Is this the forum in which you would like to resolve this? If so, That's fine. I was just lost as to where it is best to communicate with you. I would like to propose the following... Since you unfortunately have a complete distrust of myself and my company and are willing to believe instead the next contractor who steps onto your property, I would like to simply remove all of the wall and return all funds paid for said wall as per the estimate & contract totaling $4384 for the wall and the additional $636 being held for the additional work that we are still under contract to complete. In exchange for the $5020 total, I will need a signed change order stating that we are to not collect any more funds nor is there to be any more work to be performed by us on your property, effectively closing out the contract. Please advise. [redacted]

I am rejecting this response because:Contractor's constant report of false/fake measurements and demand for additional out-of-contract charges are solid proof of contract fraud.  It is a reflection of contractor's moral/faith. Therefore we no longer have trust on contractor, nor will we sign anything further without getting our remaining balance first. It is contractor's responsibility to refund our remaining balance ASAP upon his unilateral terminated the contract. I have consulted my lawyer, as well had another landscaper took measurements for everything again. The actual area for the concrete is 187 sq ft, not 198 as contractor reported in the contract. This results in another extra $110 contractor had falsely charged us. If contractor keeps holding my balance without a legit reason, my lawyer will file a contract fraud case at civic court. We would have the right to ask for a whole refund for the job half- done with potential safety hazards ($7000) + cost for hiring a new landscaper ($13000)+ our attorney fee ($3000). Contractor would also face potential fines and license suspension from CSLB. Before involving any further legal actions, now I provide the following solution. My solution: Contractor refunds my remaining balance($7000-$6364=$636) and false charge on concrete: $110=totaling $746. PLUS contractor cleans up any debris and concrete left, cuts rebar and rounds up/cuts off sharp edges on the retaining wall to eliminate safety hazards.  AFTER that we can sign a change of order agreeing no further work is due. Like I said contractor's unilateral termination of contract has caused us huge inconvenience/loss, but we are reasonable enough not to ask for any further compensation as long as we get our refund of $746 and decent clean up work.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have just received your complaint from Revdex.com regarding the service fee that is being billed to you from [redacted]. First I would like to clarify a few things. For one, [redacted] is the one billing you for the $125 service fee. We as a company have only billed them for $75 from...

the visit on July 9th. Secondly,I do apologize for Trevors miscommunication on the fee. The most we can offer you is a refund for $75 if you have already paid the invoice to [redacted], since that is the amount that we have billed [redacted]. I believe [redacted] is billing you $125 because that is the agreed service fee due that is in your contract with them. If you would like to further dispute the full $125 you would need to take it up with [redacted] as we have no say in the matter. Once again I apologize for the misunderstanding and hope to hear from you as to how you would like to proceed in regard to the $75 refund.We are willing to work with the customer and have tried to contact him several times, but have yet to get a hold of him.