PMG Services

This is a Landlord / tenant issue as this person is not an owner therefore the association and PMG Services is not liable there is no legal relationship.   The association has a responsilbility to the owner who is actually a member of the association, not the tenant.

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With this said, the association manager looked up the maintenance issue for this unit, the timeline started back in late August continuing currently.  The manager has been in contact with the owner and the owner's management conpany the whole time.  Part of the issue is the large amount of rains and the timing of same.  We also follow a process, a proposal was given for repairs to the board who accepted within a day.  We depend on our business partners, in this case the roofing company. they have an exisiting schedule they follow and cannot always come at the time of service request but they do follow up. 

The assocation and our manager are working diligently to resolve this issue as soon as possible.

Our documentation shows otherwise, in fact the association manager does not have one phone call on record from the tenant.  Seems like we have a lot of hearsay and indirect communications.  If this person would care to call our office and speak with the manager of this association, they are welcome to do so.  Further, the manager is onsite two days a week, Wednesday( 1- 5 PM ) and Friday (9 AM to 1 PM), the tenant is welcome to call or visit the onsite office.

This complaint should NOT have been filed against our company since we have no relationship with the renter.  This is a landlord / tenant dispute, we have been in contact with the owner as well and are working diligently to resolve this issue for the owner and therefore the association.  It is unfortunate that we cannot resolve this as quickly as the tenant would like but this is out of our hands, any further communications should be directed at the proper contacts such as the association manager, board of directors and the roofing compnay engaged to perform the work as contacted with the association.

I would like to apologize if you believe that the Board and management are not doing everything we can to make [redacted] a beautiful place to reside. The court yard renovations is an on-going project that the Board has been reviewing...

to ensure the vegetation that is planted in each of the court yards is the appropriate for the area. The Board does not want to install new plants to have them die because of too much sun exposure, not enough sun or the plants will overgrow the area. Therefore, we are working closely with our landscaper to ensure the correct plant choices will be installed in each individual courtyard. The proposed plant list will be an important agenda item within the next month or so.

That said, we encourage you to attend  a Board meeting in the near future to personally discuss your landscape concerns with the Board of Directors for [redacted] Villas who ultimately make the decisions for your community. The Board  meets on the 4th Wednesday of each month in the clubhouse at 7:00 p.m. We welcome your input as well as other community members and residents with respect to this project as the courtyards are yours and your neighbors focal point and main entrance area to your homes.

We look forward to seeing you personally at a Board of Directors meeting in the near future. In the meantime, please feel free to contact me direct or your community manager if you have any further questions or should you need further information.

April 1, 2015 Revdex.com RE:  Complaint #[redacted]  To whom it may concern, We are a customer service oriented community association management company and strive to deliver the highest quality service possible. To receive a complaint such as this deeply concerns...

us.  As with any situation there are two sides of the story, ours is explained below. This letter is written in response to the above referenced complaint from Mr. [redacted] against PMG Services. We are the Managing agent for the community association in which Mr. [redacted] resides. We work strictly under the direction of the Board of Directors for the association and have no authority to make decisions with respect to Mr. [redacted]’s allegations and concerns. The Board of Directors for the Brenna Park Homeowners Association has the duty and express authority to maintain the front yard landscaping of the homes within the community pursuant to the legal opinion that was obtained from association’s legal counsel based on the provisions of the Declaration of Covenants, Conditions and Restrictions for Brenna Park Homeowners Association, Mr. [redacted] was provided said documents when he purchased his home.  Further, The Board of Directors has had several properly noticed open meetings and communications to all homeowners with respect to this “Front Yard Conversion” project asking for their input and desires. All of the allegations Mr. [redacted] claims in his complaint are unfounded and not under the control of PMG Services. The Board of directors has requested that PMG Services be the conduit for communication between the homeowners and the Board in between meetings for privacy reasons. The Community manager tried to explain this to Mr. [redacted] as well as the fact that PMG Services does not have the authority to make any decisions with respect to his concerns.  She did however; invite him to attend the next meeting of the Board of Directors which will be held in the near future to discuss his concerns directly with the Board.  Mr. [redacted] was not only rude and abusive to the Community Manager he was also rude and abusive to our receptionist who answered the call originally and assisted him in accessing the community web portal so he could view the current financial statements as well as the detailed per unit per month 2015 budget which was also mailed to him last November. The community manager ended the call as she was trained to do in these types of situations when Mr. [redacted] started to get very argumentative and aggressive as the call went on. Additionally, he has been abusive to our staff via written communications. We ask that this complaint be removed from our file as we have no authority to grant his desired settlement.  Respectfully,   [redacted], CMCA, AMS, PCAM

Review: A complaint against this HOA. After a known leak in the condominium room 4 weeks ago, the roof is still not fixed and another major storm hit [redacted], AZ today. My daughters room still has walls ripped out from contractor from last storm and no roof fixed from HOA. We called the HOA today to send out some emergency fix because all water coming in, and they stated to the owner of the condo there is no way we are coming out to fix it. So now my daughter will be exposed to water mold and the HOA as usually does not care even telling our property management they are not coming out. This leak should have been fixed over 2 weeks ago and the HOA is responsible for it per the Landlord.Desired Settlement: A complaint against this HOA and this HOA do a mandatory fix on this issue, and if we find any water mold in my daughters room we will file a bigger complaint with the local attorney general and an attorney. I will not have this complaint resolved or be taken out of the Revdex.com system until the HOA fixes this property.

Business

Response:

This is a Landlord / tenant issue as this person is not an owner therefore the association and PMG Services is not liable there is no legal relationship. The association has a responsilbility to the owner who is actually a member of the association, not the tenant.

With this said, the association manager looked up the maintenance issue for this unit, the timeline started back in late August continuing currently. The manager has been in contact with the owner and the owner's management conpany the whole time. Part of the issue is the large amount of rains and the timing of same. We also follow a process, a proposal was given for repairs to the board who accepted within a day. We depend on our business partners, in this case the roofing company. they have an exisiting schedule they follow and cannot always come at the time of service request but they do follow up.

The assocation and our manager are working diligently to resolve this issue as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Yes I am a tenant and I am working with the property management company and they also contacted the HOA to come out emergency because water is coming in everywhere and they straight up said no. I am tenant and when a work order is placed this should not take a month to fix the issue - the roof is leaking into my daughter room and the floor, walls etc are all wet and nothing has been done to fix the issue. Also, the property management company told me that they were supposed to come out to put tarp over it but they never did. What is the problem with just getting it fixed so this does not continue to happen it nothing has been done yet.

Business

Response:

Our documentation shows otherwise, in fact the association manager does not have one phone call on record from the tenant. Seems like we have a lot of hearsay and indirect communications. If this person would care to call our office and speak with the manager of this association, they are welcome to do so. Further, the manager is onsite two days a week, Wednesday( 1- 5 PM ) and Friday (9 AM to 1 PM), the tenant is welcome to call or visit the onsite office.

This complaint should NOT have been filed against our company since we have no relationship with the renter. This is a landlord / tenant dispute, we have been in contact with the owner as well and are working diligently to resolve this issue for the owner and therefore the association. It is unfortunate that we cannot resolve this as quickly as the tenant would like but this is out of our hands, any further communications should be directed at the proper contacts such as the association manager, board of directors and the roofing compnay engaged to perform the work as contacted with the association.

This company auto debited my account for 2 months AFTER I sold my home. When I called them after the first time, the VP (Bruce) said he would fix it and cut me a check to reimburse me. Then it happened again... and a check was never cut. Turns out that Bruce lied to me saying they couldn't automatically return the funds via electronic transfer (Amee the Accounting person refunded within a day via electronic transfer). To make them even more of a joke- the title company that handled the sale of my home said they had not deposited 3 checks covering the expenses for the new buyer... and the checks were sent over a month ago. Horrible VP. Horrible organization. Amee was the only person who knew how to handle customers and do her job.

Review: I have not heard back from PMG services in regards to a previously mentioned landscaping concern.

It seems only fair that I enjoy the space outside my property (especially with the HOA fees at $260 monthly!!!). Apparently the management service disagrees with me or else feels no obligation to provide relief.

… I receive nothing but lack of serious response from the El Caro Villa HOA's management service, PMG.

When I request a review of my landscaping concerns (that have been going on for 4 years), I keep getting the run around. Now that the new management service, PMG, has been in place they seem to implement the same tactics.

N[redacted] DeC[redacted] wrote: [in August of 2015]

Good morning,

I would like to thank you for your patience in regards to your landscaping. I do understand you have been waiting awhile to have something done about the dying plants in your court yard. While these things do take time, you will see the first step of the rejuvenation process with-in the next couple of weeks. We needed to wait until the temperatures started to go below 100 degrees before we did any cut backs, to ensure we don’t hurt the plants. I will speak with our landscapers to work on making your courtyard one of the first ones in line for the cutbacks.”

Considering the north side of the sidewalk gets so much sunlight the watering dries almost immediately and the bushes and shrubs's leaves burn and the plants die. I am amazed that plants and shrubs at the individual entrances are fine. The stones that were used to cover the bedding is very similar to surrounding sidewalks that have been covered with stone.

I'd rather not sit at the meetings to discuss my concerns. I feel I shouldn't have to lobby to get a response or something done about the look of the common area outside my door and sidewalk. It not only affects my appreciation and enjoyment of my property. It has an adverse effect on the value.

My payment of HOA fees should do all the lobbyingDesired Settlement: Considering the north side of the sidewalk gets so much sunlight the watering dries almost immediately and the bushes and shrubs's leaves burn and the plants die. I am amazed that plants and shrubs at the individual entrances are fine. The stones that were used to cover the bedding is very similar to surrounding sidewalks that have been covered with stone.

I'd rather not sit at the meetings to discuss my concerns. I feel I shouldn't have to lobby to get a response or something done about the look of the common area outside my door and sidewalk. It not only affects my appreciation and enjoyment of my property. It has an adverse effect on the value.

My payment of HOA fees should do all the lobbying required.

Business

Response:

I would like to apologize if you believe that the Board and management are not doing everything we can to make [redacted] a beautiful place to reside. The court yard renovations is an on-going project that the Board has been reviewing to ensure the vegetation that is planted in each of the court yards is the appropriate for the area. The Board does not want to install new plants to have them die because of too much sun exposure, not enough sun or the plants will overgrow the area. Therefore, we are working closely with our landscaper to ensure the correct plant choices will be installed in each individual courtyard. The proposed plant list will be an important agenda item within the next month or so.

That said, we encourage you to attend a Board meeting in the near future to personally discuss your landscape concerns with the Board of Directors for [redacted] Villas who ultimately make the decisions for your community. The Board meets on the 4th Wednesday of each month in the clubhouse at 7:00 p.m. We welcome your input as well as other community members and residents with respect to this project as the courtyards are yours and your neighbors focal point and main entrance area to your homes.

We look forward to seeing you personally at a Board of Directors meeting in the near future. In the meantime, please feel free to contact me direct or your community manager if you have any further questions or should you need further information.

Consumer

Response:

When you say, "The Board does not want to install new plants to have them die because of too much sun exposure, not enough sun or the plants will overgrow the area." Where are you getting this information from? Was this part of the meeting minutes that I could review?? Or is this what you're being told. This is the first time I have heard these concerns uttered. I would like to have a response from your office that I can easily reference. Then your email said, "Therefore, we are working closely with our landscaper to ensure the correct plant choices will be installed in each individual courtyard. The proposed plant list will be an important agenda item within the next month or so," as if this has been addressed but wasn't this said back in August and/or September by DeCoto?? With that said, going in front of the board for an issue that has already been discussed should be part of the minutes. My inquiry pertains to my area and my area alone so, I find it difficult to believe that something pertaining to my past concern(s) have been discussed or decided without some direct response. Are we talking about the same thing? As far as communication with Ms. DeCoto, I haven't heard from her since 2015 and now you say communicate with her?! Ms. E[redacted], I really don't want to send you all of the saved emails that demonstrate both patience and effort to resolve this burden. I do not doubt your words but, until I know for certain my concerns have been reviewed by the board (as you stated in your response) and, I am able to go online and review the specific minutes, then I am still getting the 'runaround.' I await your directions to locate the online minutes you referenced so I can review and pass them on.

Business

Response:

Again, this ongoing project was discussed in detail several times with the landscape company owner, the board of directors and homeowners present in open board meetings. I have attached minutes from the open sessions in which decisions were made with respect to the fall landscape plan and blubber to irrigation to drip line conversion which was step one and two of the overall courtyard project. The next phase will be the actual planting and then the instillation of granite. I understand that you are only concerned with your courtyard area therefore, if you would like to provide your input with respect to plant choice and or voice your concerns any further to the Board of Directors who are the decision makers for your community we encourage you to attend the next board meeting. In absence of your attendance at that meeting we will provide this email chain to the board to be discussed in open forum. Finally all approved minutes are posted on the associations web portal for all homeowners to access.

Review: On June 25th at 400 pm I received a letter from pmg for an alleged "overnight" parking violation. This letter was addressed as a "second Notice". I never received a first notice as I would of addressed this at that time. This so called infraction that happened was said to be on the night of June 25th. This letter I received from them, I received at 400 pm on June 25th and dated on June 25th"Before" this alleged parking violation happened. How can I receive a written complaint BEFORE it supposedly happened? This company is using unethical practices to extort monies from me for obviously something that never happened. They are trying to fine me $100. I had called this company several times and tried to explain to them that I never received a first letter to begin with and tried to explain to them that I received this letter dated June 25th at 400 pm "BEFORE" this so called violation took place the night of June 25th. To no avail.Desired Settlement: I want the $100 fine reversed and an apology letter for bad business practices.

Business

Response:

In response to Mr. [redacted] complaint, please find attached the Notice of Non-Compliance letter dated June 6, 2013 and the second notice dated June 25, 2013. These are legitimate forms of communication that are used in conjunction with best practices of the community association industry, governing documents of the association and Arizona State Statute. There is an appeal process that is used in situations like these to ensure uniform enforcement of the Covenants, Conditions and Restrictions of the Association.

Upon research of this matter, I spoke with the association manager who informed me an appeal meeting was held last week with the Board of Directors and the fine of $100 was waived if Mr. [redacted] agreed to not to park in violation of the CC&R's of the community.

Due to Mr. [redacted] comment and I quote: "This company is using unethical practices to extort monies from me for obviously something that never happened”. We uphold the highest standards of ethical practices and do not extort "monies" from anyone, Mr. [redacted] should have done his research before making inaccurate, ignorant, slanderous and libelous comments as contained in his complaint, I will not write an apology of any kind, if anything an apology is owed to PMG for performing in accordance with it's contracted obligations to the community as a whole.

Respectfully submitted,

[redacted] R [redacted], CMCA, AMS, PCAM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In Response to their response, The information that I received was from them. So my "research" was taken Directly from the letters I received from them. Not hard to research when you have it in black and white. Apparently he should do a "Little" more checking on the dates of their letters as its "IMPOSSIBLE" to get fined for something that "Accordingly" to them happened on the "NIGHT" of June 25th, but I received their letter of the fine the afternoon of June 25th. Therefore being fined for something that "According to them" hadn't even happened yet. Because of these "FACTS" I received from them, I stand behind my complaint. pmg is NOT a professional company in anyway shape or form. As in pmgs "Response" that I will not be fined $100 if I don't violate the parking violation, Neither pmg or the board has contacted me to inform me of this decision. There again showing their "Unprofessionalism". I was told by the board that their decision would be sent to me in the mail. Which I have not yet received. This is just another Great example of pmg failing to do their job. Its obvious that their is absolutely no communication from pmg to their customers, let alone between themselves. Regards,[redacted]

Business

Response:

Please find attached the response from the Board of Directors who engage PMG Services to professionally manage their association. It clearly indicates that the parking violation penalty was waived but would be imposed if Mr. [redacted] violates said violation in the near future.

As PMG is not directly involved, not sure what Mr. [redacted] would like from us to resolve this issue as we have done everything we are legally responsible to do at this time. There is nothing else we will do in this matter as it has come to conclusion.

Further, Mr. [redacted] makes comments that are clearly derogatory and unfounded.

I believe we have responded and supplied ample documentation demonstrating what PMG Services did in this matter which most importantly was done at the request of the association's Board of Directors.

Respectfully submitted,

Business

Response:

Revdex.com,

Please find attached the response from the Board of Directors who engage PMG Services to professionally manage their association. It clearly indicates that the parking violation penalty was waived but would be imposed if Mr. [redacted] violates said violation in the near future.

As PMG is not directly involved, not sure what Mr. [redacted] would like from us to resolve this issue as we have done everything we are legally responsible to do at this time. There is nothing else we will do in this matter as it has come to conclusion.

Further, Mr. [redacted] makes comments that are clearly derogatory and unfounded.

I believe we have responded and supplied ample documentation demonstrating what PMG Services did in this matter which most importantly was done at the request of the association's Board of Directors.

Respectfully submitted,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am Rejecting pmg's response for the following reasons. First...There was never any parking violation, Period. Second pmg sent me a letter posted as the "Second Notice", I never received a first "notice. Third Pmg says they are "Not" involved? Pmg are the ones sending the letters that are completely unfounded and have no merit. I had a meeting with pmg and the board and neither could prove that any parking violation had happened, because it had NOT! Therefore the board dropped the fine. Pmg continues to run and evade their responsibility in this matter. I have asked for an apology several times in this matter to no avail. Had I accused pmg for things they had not done they would have expected an apology also. May I suggest to pmg that if they are going to send out notices that they do it and ask for a signature? This would be the professional way of doing things. Regards,[redacted]

Review: I have lived I. [redacted] since 2003. Ongoing services manage our Hoa. They are rude, they abuse the powe of management only. I have received letters for biations from neighbors leaving out there trash cans, they continue to look over my back fence to look for weeds. They continue to violate trespassing laws on my property. I have received a letter recently they want access to my property and left a note on the door no 24 hr advance and said if I don't comply I will be fined. I can't leave gate opened we own pitbulls and we work. They are unwilling to narrow a date or time to convenience homeowners. They do not respect the homeowners. The are a money hungry company and will fine you if You sneeze on your own property. I wish I could find away for my home to be exempt. I am not the only homeowner that feels harrassed by Pmg. I can't believe this is legal. I hate Pmg Services. Beware communities when they come to you Nieghborhood !!!!Desired Settlement: Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!

Business

Response:

We have been managing this association since April 1, 2013, we can only respond to issues since that time. PMG is contracted by the Board of Directors to manage the association including maintaining the community standards per the CC & R's of the association. We do not work directly for the homeowners as the complainant states, we work for the board of directors. If they have an issue, they should either contact the Board, attend Board meetings and voice their concerns or they need to run for the Board of directors and become more involved.

The complainant makes many statements that are untrue, libelous and slanderous, if they have documentation, would be nice if they contacted our company as they have not. We have never fined this person and cannot see they have ever contacted our company as we note the clients account when calls, in - person, emails are sent to our company as part of our CRM process.

Per the complaint: Desired Settlement:

Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be

more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I

am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!

This makes no sense, this is an attack on our company and reputation and should never have been posted to the Revdex.com. This complaint is unprofessional, nonfactual with no resolution. We take offense at the remarks of this individual. They need to be involved, they need to pay their assessments on time which they have not since they are at the association attorney for collection which we have documentation.

We take our reputation seriously, we also greatly appreciate our clients and their experience with our company. This individual did not give us a chance, they chose to file a complaint with the Revdex.com. If they have an issue they can call/email or come to our office, we would like the opportunity to help, they did not give us said opportunity.

[redacted], CMCA, AMS, PCAM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The person who responded attacked my person instead of doing research first. I was late in the beginning but if he would have contacted [redacted] he would have know I have paid them every month ontime. Again they do not respect the homeowners and continue the bullying practice and attacks toward me. If they where concerned about my complaint as a customer they would have reached out and not ASSUME it had to do with collections. I have NEVER had a conversation with PMG about my accout. He ASSUMED that was my complaint and attacked me. That is not the issue. My account is in good standing with a balance due of $138.00 which was mailed monday.. PMG services have never reached out to me for resolution he lied...l stand by my complaints.. Apologize for assuming and attacking me about my account. You where wron and still have not addressed the real issues of disrespect of my privacy and your notification processes..... I stand by my complaints!!!!

Best Regards,

Business

Response:

Per the complaint: Desired Settlement:

Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be

more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I

am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!

The complainant in her latest reponse varies from her orginal desired settlement, which is copied above. We work for the board of directors and not the homeowners directly, if she has complaint, it should have been place against the association and not PMG. Upon doing my research which I have done at all response levels, this person has had several contacts with the association manager and a board of director, nothing was resolved after repeated attempts by these people. If necessary, I will get written statements by each person. If she has an issue, she can address this at a board meeting, another alternative is for her to run for the board of directors and make changes per board decision as any decision is a majority vote of the board.

I really do not have a solution for this person, all avenues have been extingished at this time.

Repectfully submitted:

Review: PMG Service manages my HOA. They have decided to remove grass in our community without consulting homeowners. I received a letter from [redacted], dated 3/20/15. Just last week she sent this letter but was unable to answer any questions regarding it. She insisted I contact the board of directors, which she failed to give contact information for. On the other hand, I sent a general message to the company. The Receptionist, [redacted], told me to reach out to [redacted] for any questions or concerns regarding my community. [redacted] wouldn't answer them.

She abruptly ended the call and said she no longer had time to speak with me. I asked if I could speak to someone else that could answer my questions, she again mentioned to reach out to the board.

Not sure what they actually do for us, besides strip us of services and raise dues. They seem to raise our dues and give us less, every year.

1. One of the reasons I decided to by a home in a community managed by PMG, was because of the gated entry. I moved in in 2009 and the gates was finally fixed in 2014. This is another cost they tried to pass on to homeowners when it is their responsibility. When homeowners called them out on yet another issue they are responsible, they decided to raise our dues by $3 and not make us pay for them up front. They decided to replace the gates with what appears to be less than commercial grade hydraulics. They obviously didn't learn their lesson. The quality of the openers is why they didn't work for so long. They decided to go almost the same route and have us leave the gates open Monday-Friday due to the fact that the hydraulics aren't high enough quality to handle the traffic.

2. In 2010, PMG Services tried telling homeowners that it was our fault that the paint was chipping on the outside of the cinder block walls. In the letter, that I still have, PMG Services tried telling us that we need to stop watering our backyards so much and that this was the cause of the paint chipping. After homeowners found out about this, there was backlash and most of us didn't even have grass in the back. In my case, I have no grass and not near enough moisture from my drip system to cause this, as my drip system doesn't com very close to the walls.

3. In 2015, the board of directors decided to bypass homeowners and remove the grass from our front yards. I spoke to [redacted], who was not able to tell me anything, that there may or may not have been a letter that was sent a year or two ago. Detailed, I know. She was incapable of checking her own records as to when a letter may or may not have gone out to homeowners for this proposal. I asked if our dues would be reduced since the majority of our dues goes to landscaping, but no. They will not be reduced. ON the phone, [redacted] claims that the board of directors wants to conserve water, but in the letter [redacted] sent, she said is was to reduce re-sodding costs. The community has never done a mass re-sodding. If any, maybe a patch or two here and there. Nowhere near the $15k (annually) she mentioned they do every year. The only troubled grass area is a large grassy field in the middle of the community. This is a trouble area because it is not watered. They actually stopped watering it.

Other items to note:

1. Broken fire lane sign in front yard for months

2. Broken tree support for months

([redacted] claims that they go through communities and make sure the landscapers are doing their jobs, obviously not.)

3. They gave us 1 dog bag dispenser/trash. That's probably why there is still dog feces throughout our neighborhood.

4. Speed bump has been broken for months

5. Pest control? The only pest control I have seen is the individual homeowners for their own homes. Nothing community wide.

6. Street sweeping? I've never seen a street sweeper in my community. The only street cleaning is by the landscaping crew with their blowers.

7. Winter Lawn - We are charged $2400 annually for winter lawn but yet they don't plan on reducing monthly dues after they take my grass.

8. Landscape improvement? Appears to only be maintenance. I have not seen a major landscaping overhaul since I have lived here.

I spoke with [redacted] on the phone, who is my community manager, and she was unable to answer any of my questions. She was incapable of checking PMG Service records as to who may have been the community manager in the past. PMG Service either doesn't keep those records or [redacted] was too lazy to check the records. Any business I have worked with has always been able to consult their records for past information. At first, she said she didn't know and I asked her to check her records. She didn't and the threw out two names as it could have been one or the other. Still failing to check records, if they even keep them.

PMG Service is quick to raise your dues and fine you for a garbage can but yet can even assist a homeowner when it is needed. And she claims I was rude when she can't even do her job. [redacted] sent our a letter to the community on March 20, 2015. Yes, just last week. She was not able to tell me anything about the letter other than the fact that the board wanted her to communicate to homeowners. Really? You signed the letter and you can't tell me anything?

At the end of the call, she said she no longer had time to speak with me. She also said she will be sending me an email that I never received. I was told by the receptionist, [redacted], to contact [redacted] for any questions and concerns about my community. Too bad [redacted] won't answer those questions.Desired Settlement: I want to keep my grass. They say they are trying to reduce re-sodding costs but the community has never been re-sodded. She's trying to tell us we are paying $15k per year for re-sodding but yet we never get re-sodded. At least not for the 5 years I have lived here. None of them can give me detailed information on where our dues go. The only thing I can find is outdated on their website and it certainly isn't itemized. In the past, PMG also tried telling homeowners that it was our fault that the paint was chipping on the outside of our walls due to over watering our backyards. Most of us don't have grass in our backyards to water. This was a blatant lie and they did end up paying for the painting. It seems they raise our dues every year but take more services away. I asked if our dues would be reduced since the majority of our dues go to landscaping. She said no. There was no plan to reduce them.If they are taking away the most expensive part of our dues, what are we paying for?

I don't want anything other than for them to stop lying to us, be able to answer my questions and most of all, I want to keep my grass. This is my house. I paid for it.

Business

Response:

April 1, 2015 Revdex.com RE: Complaint #[redacted] To whom it may concern, We are a customer service oriented community association management company and strive to deliver the highest quality service possible. To receive a complaint such as this deeply concerns us. As with any situation there are two sides of the story, ours is explained below. This letter is written in response to the above referenced complaint from Mr. [redacted] against PMG Services. We are the Managing agent for the community association in which Mr. [redacted] resides. We work strictly under the direction of the Board of Directors for the association and have no authority to make decisions with respect to Mr. [redacted]’s allegations and concerns. The Board of Directors for the Brenna Park Homeowners Association has the duty and express authority to maintain the front yard landscaping of the homes within the community pursuant to the legal opinion that was obtained from association’s legal counsel based on the provisions of the Declaration of Covenants, Conditions and Restrictions for Brenna Park Homeowners Association, Mr. [redacted] was provided said documents when he purchased his home. Further, The Board of Directors has had several properly noticed open meetings and communications to all homeowners with respect to this “Front Yard Conversion” project asking for their input and desires. All of the allegations Mr. [redacted] claims in his complaint are unfounded and not under the control of PMG Services. The Board of directors has requested that PMG Services be the conduit for communication between the homeowners and the Board in between meetings for privacy reasons. The Community manager tried to explain this to Mr. [redacted] as well as the fact that PMG Services does not have the authority to make any decisions with respect to his concerns. She did however; invite him to attend the next meeting of the Board of Directors which will be held in the near future to discuss his concerns directly with the Board. Mr. [redacted] was not only rude and abusive to the Community Manager he was also rude and abusive to our receptionist who answered the call originally and assisted him in accessing the community web portal so he could view the current financial statements as well as the detailed per unit per month 2015 budget which was also mailed to him last November. The community manager ended the call as she was trained to do in these types of situations when Mr. [redacted] started to get very argumentative and aggressive as the call went on. Additionally, he has been abusive to our staff via written communications. We ask that this complaint be removed from our file as we have no authority to grant his desired settlement. Respectfully, [redacted], CMCA, AMS, PCAM

As the former President of a Home Owners Association in the East Valley, I worked very closely with PMG Services. We were forced to terminate a previous management company because of their ineptitude and lack of follow-through.

Switching over to PMG was an immediate success. The professionalism of everyone on the PMG team helped our HOA get back on track and in fiscal order again.

I highly recommend PMG. Their staff are knowledgeable, professional and compassionate. It makes our jobs as members of the Board of Directors so much easier having a strong company such as PMG standing behind us.”