PMI of Greater Milwaukee Reviews (%countItem)
PMI of Greater Milwaukee Rating
Address: 2665 S Moorland Rd Ste 209, New Berlin, Wisconsin, United States, 53151-2900
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My mothers owns a residence at *** Street in ***. She is 84 and I am responsible for handling the interaction with the management company. PMI of Greater Milwaukee was hired to manage this property. After months of not being able to find tenants and repeated issues regarding advertising and lack of communication I terminated there service at the end of September.
At the time of the termination PMI was in the middle of a lower floor remodel in which they were instructed to complete the job. *** informed me via text on 9/3 that the kitchen project was "finished". On 9/9 I visited the property with the new property manger and the kitchen counter was on the front porch, the stove and fridge were in a bedroom uncovered with construction dust all over them and the whole unity was filthy. There was left over drywall in the front room. The unit was not finished and we were charged by the new property manager to complete the work they charged us for.
PMI failed to release months of monthly statements until I made an inquiry on 10/8. At that time they released 4 months worth of statements. I noted that the upstairs tenants security deposit was not released to us 5 weeks after the relationship ending. I requested this montey be returned immediately and have not heard from them.
In reviewing the statements it became clear to me that PMI charged us for duplicate services, paid themselves for services that were not approved and paid themselves for management fees which occurred months prior. There were also several months in which they failed to pay my mother for rent. The statements were so confusing and hard to follow that I had to have an accountant look at them to see if the numbers balanced.
PMI has had ample time to respond to my request for explanation. The typical response from them is we are having personnel issues and will get back to you. The last statement states we owe them money but it is unclear what the charges stem from.
I have taken the time to read the complaint from Mr *** in regards to his mother's property. I am not sure where to start as the complaint goes into a couple different directions and most of the issues we have already taken the time to respond in detail to via several emails.
In regards to the claims of inaccurate accounting, I am not sure why this was brought up to the Revdex.com when I have an email from Mr *** on October 10th indicating that his personal accountant reviewed the statements and found that the numbers matched and were accurate. All of the invoices/charges in question that Mr *** requested copies of have always been available for download via the online portal which still remains active as of today. We have access history showing that the information was accessed on several occasions.
In regards to the security deposit, we did apply the security deposit to outstanding invoices that were owed to us and our vendors. The reason management fees were continuing to accrue in September and October is due to the fact that his portfolio has still been active in our system. Even though we were instructed to " stop managing " the property at the end of August the owner requested that we finished up the repairs to the kitchen that were already in progress. All of our work orders were approved prior to work starting and were approved as T&M.
In regards to allegations that work was stated to be completed but wasn't is also misleading. The text message that Mr *** is referring to was in regards to an un anticipated leak in the home's main soil stack behind the drywall. He inquired about the repair of the soil stack and the kitchen which we did complete. What he failed to mention is that the counter top on the porch was the old counter top and that we were told not to do final cleaning of the unit so appliances, the few scraps of extra drywall as well as the old counter top were left onsite and seeing the project was time and material was not charged for it.
You account was corrected for management fees in September and October and your final statements and bills have been attached. Their is a remaining balance owed of $92.63 for invoice #*** that we will be willing to waive at this time.
We apologize that your experience wasn't a pleasurable one and wish you the best moving forward.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The original complaint filed was not addressed in full. Who ever wrote this reply has purposely miss stated my facts. It is said that a business owner would resort to bold faced lies in order to protect themselves against taking money from an elderly lady.
I have taken the time to read the complaint from Mr *** in regards to his mother's property. I am not sure where to start as the complaint goes into a couple different directions and most of the issues we have already taken the time to respond in detail to via several emails. THE REASON THIS GOES IN MANY DIFFERENT DIRECTIONS IS BECAUSE YOUR COMPANY HAS CREATED SO MUCH CONFUSION IT IS DIFFICULT TO MAKE HEADS OR TAILS AS TO WHAT IS HAPPENING. YOU CAN'T EVEN EXPLAIN THIS YOURSELF SO YOU HAVE MADE THINGS UP WHICH I WILL PROVE.
In regards to the claims of inaccurate accounting, I am not sure why this was brought up to the Revdex.com when I have an email from Mr *** on October 10th indicating that his personal accountant reviewed the statements and found that the numbers matched and were accurate. All of the invoices/charges in question that Mr *** requested copies of have always been available for download via the online portal which still remains active as of today. We have access history showing that the information was accessed on several occasions. BELOW IS A RESPONSE FROM LOLA IN WHICH SHE STATES SHE FIXED THE ERROR. I STAND BY MY ORIGINAL COMPLAINT THAT THE ACCOUNTING WAS NOT ACCURATE..
*** Ending Balance statement for 10/18 is $716.23, Beginning Balance statement for 11/1/18 is $310.05. Please explain the discrepancy? Also, please have your account go through and correct all statements to accurately reflect this error.I have corrected the statement, it may have been posted early and we still were working on the financials as this can happen. When I reran the statements everything is fine and matches so I reposted. In regards to the security deposit, we did apply the security deposit to outstanding invoices that were owed to us and our vendors. The reason management fees were continuing to accrue in September and October is due to the fact that his portfolio has still been active in our system. Even though we were instructed to " stop managing " the property at the end of August the owner requested that we finished up the repairs to the kitchen that were already in progress. All of our work orders were approved prior to work starting and were approved as T&M.
YOUR SERVICES WERE TERMINATED A THE END OF AUGUST. SEE THE CORRESPONDENCE ATTACHED. YOU WERE NOTIFIED IN WRITING NOT TO COLLECT RENT FOR SEPTEMBER AND YOU DID. YOU WERE NOT DUE ANY FEES FOR SEPTEMBER AND OCTOBER AND MUST RETURN THAT MONEY TO THE ACCOUNT. THIS A FRAUDULENT AND YOU KNOW IT. ALSO SEE CORRESPONDENCE TO LOLA STATING I CAN NOT SEE MY STATEMENTS AND SHE SAYS SHE RELEASED THEM. AGAIN, YOU HAVE LIED, THE ACCOUNTS WERE NOT ALWAYS AVAILABLE TO ME FOR VIEWING.
PROVIDE ME WITH SOME PROOF THAT SAYS YOU CAN USE A TENANTS SECURITY DEPOSIT TO PAY OUTSTANDING BILLS. DID YOU EVER SEND US A NOTICE STATING THAT THERE WERE BILLS DUE? NO... IT WAS ONLY AFTER I WROTE LOLA AND TOLD HER II'M TRYING TO FINALIZE THE ACCOUNT AND CAN'T SEE THE STATEMENTS THAT THEY APPEARED. I WILL CHECK WITH AN ATTORNEY IN WISCONSIN AND IF YOU ARE NOT ALLOWED TO DO THIS BY LAW I WILL SUE YOU. THIS IS NOT ACCEPTABLE. You account was corrected for management fees in September and October and your final statements and bills have been attached. Their is a remaining balance owed of $92.63 for invoice #*** that we will be willing to waive at this time.
YOU HAVE PROVIDED NO PROOF TO ANY OF YOUR STATEMENTS. I NEVER INFORMED YOU TO NOT FINISH THE KITCHEN PROJECT. THE CORRESPONDENCE I HAVE PROVIDED SHOWS THAT. WHERE IS YOUR PROOF THAT I TOLD YOU NOT TO CLEAN THE UNIT. YOU WERE TOLD TO FINISH THE JOB. LOLA TOLD ME THE JOB WAS FINISHED. SHE DIDN'T SAY ONE ASPECT OF THE JOB WAS FINISHED BUT OTHERS WEREN'T. READ HER CORRESPONDENCE TO ME.
I HAVE ATTACHED A COPY OF MY LAST REPLY TO LOLA. MANY ITEMS WERE NOT COVERED IN YOUR RESPONSE, ESPECIALLY THE LAST ITEM WHICH PROVES THERE IS A DUPLICATE BILL.
I ENCOURAGE YOU TO DO THE RIGHT THING AND STOP MAKING EXCUSES AND GIVE EXPLANATIONS WITH PROOF TO YOUR REPLIES.
We apologize that your experience wasn't a pleasurable one and wish you the best moving forward.
[Please type your response here.]
Regards
Please see the email that I received below from Mr *** in regards to his accountants review of the financials that were provided to him. I'm not sure what more he is looking for as all of the invoices he has asked for and financials were available to him on his owners access portal. Like I stated in my initial response Mr *** charges exceeded the amount of what the security deposit was so there were no funds to return after all expenses were paid. I hope this will finally conclude the investigation and we can put this to rest. Let me know if you have any questions or need any additional information.
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***The information contained in this email is intended to be sent only to the stated recipient and may contain information that is CONFIDENTIAL, privileged or otherwise protected from disclosure under applicable law. If the reader of this message is not the intended recipient's agent, you are notified that any dissemination, distribution or copying of the information is strictly prohibited and may be unlawful. If you are not the intended recipient, please contact the sender and delete all copies.
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Michael:I heard back from my accountant who reviewed the numbers. He says the numbers match up. However, I still want answers regarding the other issues I raise in my email and the release of the deposit and portfolio minimum.One additional point. The lower unit was not cleaned and the appliances were not put back in place. There was construction material left in the house. We were charged by the new property manager for this. This is part of the construction project and when Lola told me the project was completed it I will await your reply by next Tuesday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr Baron you excel at deflection. Wisconsin Law does not allow you to keep a tenants security deposit. Since you seem to have an issue with answering a direct question let me try again. Since Wisconsin LAw does not allow you to keep a tenants deposit why have you done so? [Please type your response here.]
Regards
I have been waiting for a response from the ***, ***, (who is also located at ***), since a plumber cut an almost 36”x12” hole into my ceiling so he could view and repair a leaking pipe (Common Element). The water from the leaking pipe damaged my walls in my closet, the carpet in the closet, and hall carpet (where the water leaked under the wall) to the point a musty smell developed and I have Black mold growing between the concrete floor, pad, and carpet in my closet and hall. The *** came into my condo with the plumber and a decision was made to cut a hole in my ceiling rather than having to assess the neighbor’s area (above me) where the pipe was located and easier to get to (my understanding from the plumber) where the repair was done. The ***, *** left the premises and never saw the hole in the ceiling nor the mold that was growing. I reached out to the ***, ***, to give an update and asked for a return call. I called again before the July 4th holiday and mentioned I understand if he was out of town due to the holiday but I would like to receive a call back in regard to whether I or the Board of Directors will hire a Dry Waller. I also mentioned to the *** that a pipe within the walls is Common Element and that our Declaration is not written as every other condo association and that our Declaration is archaic and we as homeowners did not change the Declaration at the advice of legal counsel. It is now, July 12, 2019, and I still have not heard back from the ***, *** in regard to what is the next step.
The Board and the Docs state that the homeowner is responsible for repairing their interior own drywall not the association. We were only responsible for the repairs of the leak which we took care of. *** the *** and the board stated they would not pay for her drywall repairs.Unfortunately while we are the management company we cannot just do any repair that a owners asks for, we must follow the governing documents and the wishes of the association board. My suggestion is to reach out to your ***.
I wanted to reiterate that the *** at PMI does not know what he is talking about. Our Condo Documents do not say the Homeowner is responsible for the repair of their walls after an investigation and repair to a leaky pipe within the walls - Joist is the term used. Our Condo Association has very old documents that were never changed since 1978.I would like this to reflect in the outcome and why I am dissatisfied.