I need to issue a customer review regarding customer service agent answering the phone This person was the most incompetent associate I have ever spoke withI spent minutes trying to resolve my problem and she could not get any of my information correctAgain, she could not get any of my information correct.!!!!
I've been in my new home for 1yr and 2moI haven't missed a payment since I've been hereThe only problem I've had was with a bank change and my account over draft but my bank still paid.I resolved the issue by taking money from another account and deposit to fix the issueThat was back in AprilI have not missed anything since it's all automatic draft; Which I stopped so I can send payment earlierHome first gets their money from my lender, but I got a letter for cancelation back dating the 5th of August and my lender received ACH payment on the 4th of August and Home first says cancelation will take place on the 25th of AugustNO PAYMENTS MISSED but there reason stated because of non payment??????? I mean, even if I was late, day and a cancelation? I'm soon stressed, hopefully my lender can give me insight
We filed a claim because the foundation to our home had become unstable and was shifting. There were several phone calls back and forth giving the information for the claim. They sent someone out to inspect the damage and give them an estimate. (My husband even had to take off work early just so someone could be here when the inspector was here.) It has taken them almost a month, only to send us a letter stating the claim was denied because "settling" is not covered under our policy. "Settling" - the term used from the very beginning of this claim process. If it was never covered in our policy, why was someone sent out in the first place? Why were we lead to believe that it was covered? We will be calling our mortgage company to change our homeowner's insurance due to this company's misleading.
On July 8, 2015 I filed a claim with the Homefirst Agency for storm related water damage to my home. This damage occurred after two weeks of very heavy storms that included high winds. They responded by mail with a letter dated August 17, 2015. The reason for denial of the claim was an improperly installed drip edge in the area of the damage. We dispute this claim because we have lived in our home for almost 8 years and have never had any damage to any inside ceiling of our home before the recent storms. Furthermore the inspector that Homefirst Agency sent to inspect our roof also told my wife that he thought the damage would be covered and said it was normal procedure for us to get a copy of his report, which we never received. We also noted that the inspector did not take any notes (only pictures) so we assume he wrote his report from memory. We still expect to see a copy of the report. that was made.
I need to issue a customer review regarding customer service agent answering the phone This person was the most incompetent associate I have ever spoke withI spent minutes trying to resolve my problem and she could not get any of my information correctAgain, she could not get any of my information correct.!!!!
I've been in my new home for 1yr and 2moI haven't missed a payment since I've been hereThe only problem I've had was with a bank change and my account over draft but my bank still paid.I resolved the issue by taking money from another account and deposit to fix the issueThat was back in AprilI have not missed anything since it's all automatic draft; Which I stopped so I can send payment earlierHome first gets their money from my lender, but I got a letter for cancelation back dating the 5th of August and my lender received ACH payment on the 4th of August and Home first says cancelation will take place on the 25th of AugustNO PAYMENTS MISSED but there reason stated because of non payment??????? I mean, even if I was late, day and a cancelation? I'm soon stressed, hopefully my lender can give me insight
We filed a claim because the foundation to our home had become unstable and was shifting. There were several phone calls back and forth giving the information for the claim. They sent someone out to inspect the damage and give them an estimate. (My husband even had to take off work early just so someone could be here when the inspector was here.) It has taken them almost a month, only to send us a letter stating the claim was denied because "settling" is not covered under our policy. "Settling" - the term used from the very beginning of this claim process. If it was never covered in our policy, why was someone sent out in the first place? Why were we lead to believe that it was covered? We will be calling our mortgage company to change our homeowner's insurance due to this company's misleading.
On July 8, 2015 I filed a claim with the Homefirst Agency for storm related water damage to my home. This damage occurred after two weeks of very heavy storms that included high winds. They responded by mail with a letter dated August 17, 2015. The reason for denial of the claim was an improperly installed drip edge in the area of the damage. We dispute this claim because we have lived in our home for almost 8 years and have never had any damage to any inside ceiling of our home before the recent storms. Furthermore the inspector that Homefirst Agency sent to inspect our roof also told my wife that he thought the damage would be covered and said it was normal procedure for us to get a copy of his report, which we never received. We also noted that the inspector did not take any notes (only pictures) so we assume he wrote his report from memory. We still expect to see a copy of the report. that was made.