PMR Companies, LLC

PMR Companies received a letter from the Revdex.com during the week of October 31st regarding [redacted] of [redacted] ApartmentsThe resident had an issue with the staff, an open work order and a late rent paymentThese issues have been resolved and we believe that the resident is satisfied with the resultsPlease close out this Revdex.com complaint on behalf of PMR Companies and [redacted] ApartmentsIf this is incorrect or you still have unresolved issues, please contact me as soon as possible so that they may be addressed in a timely manner It is our desire that every resident living at PMR community be proud to call their resident home Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First off, I would like to make note that in my previous complaint I specifically stated that I did not want a response from [redacted] ***, however due to her inability to READ she responded back anywaysThis is a just another great example of ***'s lack of attention to detail Secondly, On the day that the issue happened we were NEVER offered the furnished model apartment that she spoke of in her responseLIEI'm not going to spend my time arguing with a company that is not worth my time and obviously does not care about their residentsI have spoken my peace and they are well aware of our unhappiness I consider this complaint closed ONLY because the local office staff at the apartment complex has made it rightHowever, I will continue to share my unpleasant experience with PMR companies to EVERYONE I know and on every social media site that existsI do not want other residents to have an experience like we had Again, We have no complaints against [redacted] and [redacted] in the officeThey were nothing but understanding and went above and beyond to at least LISTEN to our concernsThey are true examples of customer service I do not want our ledger attached to the complaint as ***'s only complaint against us from day one was because we were late on rentHowever, we never once missed our payment arrangements with [redacted] in the office Again, I WILL NO LONGER SPEAK OR RESPOND to [redacted] AS SHE COULD CARE LESS ABOUT HER RESIDENTS Regards, [redacted]

See attachment for originalsWe are in receipt of your complaint to the Revdex.comIn researching your complaint, it is our position that you do in fact owe $to [redacted] Place Apartments.The Kentucky Apartment Association Apartment Lease Contract is an official legal documentThe lease contract stipulates that you must give a proper Written notice and pay through such noticeA copy of your Notice to Vacate is attached, please note that it is signed by you on August 13, In this notice, you state that you will be vacating on September 30, Even though the initial lease period ended August 31, and you state that you moved out on September 1, you would still owe for the notice period which would be the $in question[redacted] is the collection agency that [redacted] Place Apartment utilizes for collection of bad debtYou may contact them at [redacted] to make payment arrangements to [redacted] this debt from your record.Sincerely, [redacted]

[redacted] To Whom it May Concern: I am writing in regards to a complaint that [redacted] filed against PMR Companies with the Revdex.com Ms [redacted] lives at [redacted] apartments in [redacted] Illinois, in which PMR manages On May 25, 2015, Memorial Day, I received a call from ***, our maintenance supervisor, early that morning informing me that a pipe above Ms [redacted] ’s unit had burst, which caused water to enter the unit below (Ms [redacted] ’s unit) He informed me that no one was home at Ms [redacted] ’s home so we proceeded to call [redacted] , our leasing agent, to go to the office so that she could get contact numbers for the occupants of unit # [redacted] ( [redacted] ’s unit) The [redacted] ’s was then notified of the situation In response to Ms [redacted] ’s statement that the steps taken afterwards was ridiculous and unacceptable--- we immediately called a water extraction company who came out on the holiday and extracted the water and pulled the carpet back at the seams (not ripped up parts of the carpet as Ms [redacted] stated in her complaint) and placed blowers in the unit to dry out the carpet This is standard procedure Also, this must happen regardless even if we plan to remove and replace the carpet due to the weight of the carpet while wet Ms [redacted] states in her complaint that they had nowhere to stay but we offered her for her and her family to stay in our furnished model and she refused We also reminded her that because she had renters insurance and this was beyond anyone’s control she may want to go ahead and contact her insurance company to make them aware of the situation They provided them with a hotel immediately In response to her complaint that [redacted] offered a lousy apology and that I did not call her back until days later--- ***, the maintenance supervisor, was there within minutes to begin taking care of the maintenance issues Per ***, he apologized to her for the inconvenience and told her that we were actively working to resolve the problems As for her stating that I did not call her back for days, that is not correct Monday, Memorial Day, all offices were closed in observance I received an email from Ms [redacted] that day and I still responded to her email Monday night even and let her know that I would call her the next day (Tuesday) because it was late when I received her email The executive team at our corporate office meets on Mondays but due to the holiday, which was on Monday, our meeting took place on Tuesday However, the on-site staff knew what had to be done and were doing it I proceeded to call Ms [redacted] after my meeting She said she was expecting a call before then from me I explained to her that I was in a meeting but that the staff knew the procedures and had been working diligently since 5:a.mthe day before and had kept me well informed of the situation She stated in her complaint that I only called her because she demanded [redacted] to make me call her and then stated a few sentences later that I only called her because she told [redacted] she wasn’t moving units Neither of which is correct We have an on-site staff at each property who is qualified and trained to handle the type of situation that was going on but she had asked in the email that she sent me on Monday to call her so I did In response to her stating that I acted like it was a procedure and wasn’t sincere in my apology---I did not, in any way, act as if it was normal, I was just simply trying to convey to Ms [redacted] that while we understood that it was devastating to her, she could rest assure, that we would get it taken care of I, of course, apologized to her for the inconveniences that they were experiencing due to the pipe above bursting and offered to transfer them to a different unit to where we could quickly get them out of a hotel I also told her that the days that they were not able to stay in the unit I would waive the rent for those days The staff showed them unit # [redacted] and they said yes they would transfer to it if they could have it for the same price I agreed even though it was a more expensive unit The staff notified Ms [redacted] that the unit was ready and she said she decided she did not want to move In the process of her agreeing to transfer to unit # [redacted] I looked up her ledger (see attached) and noticed that she had been late and some months excessively late, since the month after they first moved in When the staff notified me that she no longer was agreeing to transfer units, I spoke to Ms [redacted] She said she had changed her mind and did not want to transfer and I told her that due to her saying she wanted to, they stopped the in-house portion of her old unit (contractors were still working in her old unit) to get the # [redacted] ready Therefore, it would take even more time now to get her old unit completely ready She stated that’s ok because the insurance will extend our approval for the hotel All the while, she had been telling the office staff and the maintenance staff that they got free breakfast every morning and telling them about biscuits and gravy After all of this, I was becoming a little apprehensive so I sent one of our corporate employees, [redacted] , to [redacted] and asked her to look at Ms [redacted] ’s old unit and send me pictures When [redacted] arrived, Ms [redacted] called the office and [redacted] happened to answer the phone [redacted] told her that she was going to go look at the unit and send me pictures and that she would get back in touch with her thereafter Once [redacted] gave me her report on the unit, I told [redacted] that the [redacted] ’s would have to transfer because of the length of time it would take to get them back into that unit Ms [redacted] was complaining of mold on the very first day (which at that point was mildew from the moisture) However, by this time there was some mold and we were going to have to cut out the drywall, replace the drywall, mud and finish the drywall, and paint the new drywall Therefore, it only made sense, since her insurance was paying for a hotel, to transfer them We informed Ms [redacted] and explained all this to her and told her that I had approved another transfer, even though she had consistently been late on rent payments and had not even paid May’s rent yet, which at the time of the incident they were days late on May’s rent Ms [redacted] finally agreed to transfer and we prepared another unit for them In response to Ms [redacted] ’s stating that all they wanted was communication but all they got was corporate ignoring them---I do not know how she could possibly say this In addition, every conversation I had with her, her main focus was not wanting to pay her rent We went above and beyond to work with them We offered a furnished model, different units to transfer them to-one of which they finally agreed to transfer to (which our policy is not to transfer anyone if they have been consistently late on rent or has a past due balance---The [redacted] ’s ledger show both) but because of the situation we made an exception because I felt that that was the right thing to do Our maintenance staff helped move their belongings, I waived their rent from May 25th thru June 17th (the day they moved into the new unit) and I gave it to them for the same price they were paying for their old unit even though it was a more expensive unit, and I offered to give them a concession for their electric bill for the same time frame (at the time I offered this, I told her once she received her June bill to bring it and a copy of her May bill to the office and they would email them to me and I would make an adjustment to her account---as of the day she filed this complaint she had not submitted her electric bills) We could not control the pipe bursting but I do not know what more we could have done to show we care and value each of our residents Thank you for your time in this matter Sincerely, [redacted] Regional Vice President 963-Baxter Avenue Louisville, KY [redacted] ***

All information for the response is attached Thanks!The resident who filed this complaint was asked to move and not renew their lease due to many issues with the past management companyWhen the management change took place it became apparent that Ms [redacted] was extremely unhappyShe would call and verbally abuse the Staff and actually threatened one of the employeesWe treated all of her work order requests professionally and within a timely mannerThrough legal counsel and approval from my regional Supervisor, a do not renew letter was sent to the residentUpon receipt of the letter, [redacted] asked to speak with meHe was extremely receptive to the letter and apologized for the behavior of Ms [redacted] throughout the yearHe advised that they would probably be better suited for living in a single family home due to apartment living causing her griefHe left the office on a cordial note and said goodbye to all of us when turning in his keysPlease see below our responses to her complaints:“They refused to replace the carpet that was deteriorating and extremely filthy” — Upon inspecting the unit the carpet is noted to be in good conditionThe carpet has not yet been cleaned since the resident vacated the unitPictures have been attached to show the state of the carpet at move-outThe Carpet was replaced in August As you can see from the pictures, the carpet shows minor traffic area soiling.“They would not fix our flooded ceiling that would soon become molded if we hadn't moved out we would have been exposed to live mold sporesWhen I contacted them about this problem they told me to paint over itThis of course would not fix or aid the issue but instead simply cover it up like they many things they do in this company” – The tenant above them accidentally had a sink overflowThis caused minor water stain on the ceilingThis area was assessed by maintenance after allowing time to dryThe area was then treated with Kilz and painted, pictures are attached.“They left us without A/C for days with the temperatures reaching degrees Fahrenheit with our children overheating and developing rashes on their bodies we were forced to leave and seek shelter elsewhere” – There were two work orders for A/C during their occupancy at The [redacted] The work orders have been attached and as you can see both calls were completed the same dayThere was never a period of time where this resident was without A/C.“The BIG one, they refused to replace our smoke/COdetectors that were manufactured in April They were faulty and outdated, which endangered our lives in the event of a fire, every day we lived in fear that we might be caught in a fire or be exposed to carbon monoxide” – Attached are pictures of both combo detectors that were in the unit while the resident resided thereAll units were updated with the combo units in and have a year life expectancyThere were no calls made to our office regarding a malfunctioning or outdated smoke detector

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't receive a confessionAll they did was write down my maintenance requests, and I haven't had one maintenance guy come by to acknowledge the requests or get startedI am still seeking a concession or flexibility on being let out of my lease if the concession isn't something that they can honor Regards, [redacted]

Thank you for notifying us of the complaint filed by *** ***. Mrs. Scott came in today to sign a promise to pay and we discussed her complaint to the Revdex.comShe simply felt like she was being ignoredAll of the issues in her unit have already been addressed except for her
bath sink replacement and a leaking kitchen faucet
Although her bath sink needs replaced it is fully functionalThe kitchen sink just recently started leaking I've schedule the work to be completed tomorrow
***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I had an greement with *** that I would move out on 9/1/2012, my lease was up 8/31/we did a walkthrough of the apartment on 9/4/I never received a written motice or phone call regarding this and I rented an apartment PMR Companies (*** ***) from 10/15/2012-10/15/2013, received my deposit back and a letter from managemnt asking us to stay at *** ***If I owed money, I would not have received my deposit back from renting at *** ***I want this removed from my credit]
Regards,
*** ***

PMR Companies received a letter from the Revdex.com during the week of October 31st regarding [redacted] of [redacted] Apartments. The resident had an issue with the staff, an open work order and a late rent payment. These issues have been resolved and we believe that the resident is satisfied with...

the results. Please close out this Revdex.com complaint on behalf of PMR Companies and [redacted] Apartments. If this is incorrect or you still have unresolved issues, please contact me as soon as possible so that they may be addressed in a timely manner.
It is our desire that every resident living at PMR community be proud to call their resident home.
Sincerely,
[redacted]

SEE ATTACHMENT FOR ORIGINAL AND DOCUMENTSDear Mr. [redacted],We are in receipt of your Revdex.com complaint opened on March 8, 2016 after speaking to [redacted], who returned your call on my behalf as I was traveling on business.You are correct, the property did transfer you to another...

unit on September 14, 2015, after the neighbor flooded her apartment. You had been a resident at the property since June 2014 and at the time you were given two units to choose from. You selected unit 255 because of its location. At no time did you have concerns about transferring. This move was a courtesy so that repairs that were necessary in your prior unit could be completed without causing disruption to you and your family. This is common as our goal is to take care of our residents.The property provides weekly pest control for all residents. On Monday, October 19, 2015 all residents were provided a 24 hour notice that [redacted] Pest Control would be on the property on October 20, 2015. You contacted the office and informed [redacted] of roaches in your unit and being concerned since you had an infant. During this conversation [redacted] advised you to pick up all items, and remove the infant from the apartment during the treatment. On October 20, 2015 [redacted] Pest Control was on site treating various areas. [redacted] Pest Control informed our office that upon arriving at your unit, treatment was refused and an alternate date was refused. Mr. [redacted], we provide pest control service, but if residents refuse treatment we cannot be held responsible.You indicated only half of the electrical outlets worked in the unit. However, our office was never notified that this was an issue. Had we been notified we would have corrected the situation.On November 16, 2015 our office at [redacted] Hills received a landlord rental verification from another landlord rental verification from another apartment community, [redacted] Park Apartments. Our property manager, [redacted], completed the verification and returned the paperwork to [redacted] Park Apartments. As you can see from the attachment [redacted] noted that notice of move out had not been given by you to our office. Upon receiving this landlord rental verification [redacted] reached out to you and your wife, [redacted], to determine if you had plans to move and to remind you of the lease agreement and the terms associated with termination, that a 30 day notice was needed. At that time [redacted] was told you had no plans to terminate your lease.Mr. [redacted], you moved out mid December 2015 without notice by simply dropping your keys in our drop box in an envelope with your unit number. There was no note attached as stated in your complaint. Your last payment to the property was on November 5, 2015 via check #8151. Per your lease you are responsible for December rent and the one month penality (equal to one months rent). In addition, when you vacated you left trash in the apartment and were charged a cleaning fee. The breakdown of your charges are as follows: December Rent $410.00 Termination/Buy-Out Fee $410.00 Cleaning Fee $100.00 TOTAL $920.00 Deposit Applied -$200.00 TOTAL Outstanding Due: $720.00However, in error, but in your favor, after your security deposit was applied you were only charged $528.39 vs. $720.00. After reviewing your file the charges are inaccurate and should have totaled $720.00. A copy of your lease and the buy out agreement are attached. The fees of $528.39 remain due to the property. Your deposit was applied to your December rent and as such will not be refunded.Should you have additional questions don’t hesitate to contact me at [redacted].Best regards,[redacted]

[redacted]
To Whom it May Concern:
 
I am writing in regards to a complaint that [redacted] filed against PMR Companies with the Revdex.com.  Ms. [redacted] lives at [redacted] apartments in [redacted] Illinois, in...

which PMR manages.  On May 25, 2015, Memorial Day, I received a call from [redacted], our maintenance supervisor, early that morning informing me that a pipe above Ms. [redacted]’s unit had burst, which caused water to enter the unit below (Ms. [redacted]’s unit).  He informed me that no one was home at Ms. [redacted]’s home so we proceeded to call [redacted], our leasing agent, to go to the office so that she could get contact numbers for the occupants of unit #[redacted] ([redacted]’s unit).  The [redacted]’s was then notified of the situation. 
 
In response to Ms. [redacted]’s statement that the steps taken afterwards was ridiculous and unacceptable--- we immediately called a water extraction company who came out on the holiday and extracted the water and pulled the carpet back at the seams (not ripped up parts of the carpet as Ms. [redacted] stated in her complaint) and placed blowers in the unit to dry out the carpet.  This is standard procedure.  Also, this must happen regardless even if we plan to remove and replace the carpet due to the weight of the carpet while wet. 
 
Ms. [redacted] states in her complaint that they had nowhere to stay but we offered her for her and her family to stay in our furnished model and she refused.  We also reminded her that because she had renters insurance and this was beyond anyone’s control she may want to go ahead and contact her insurance company to make them aware of the situation.  They provided them with a hotel immediately. 
 
In response to her complaint that [redacted] offered a lousy apology and that I did not call her back until 3 days later--- [redacted], the maintenance supervisor,  was there within minutes to begin taking care of the maintenance issues.  Per [redacted], he apologized to her for the inconvenience and told her that we were actively working to resolve the problems.  As for her stating that I did not call her back for 3 days, that is not correct.  Monday, Memorial Day, all offices were closed in observance.  I received an email from Ms. [redacted]  that day and I still responded to her email Monday night even and let her know that I would call her the next day (Tuesday) because it was late when I received her email.  The executive team at our corporate office meets on Mondays but due to the holiday, which was on Monday, our meeting took place on Tuesday.  However, the on-site staff knew what had to be done and were doing it.  I proceeded to call Ms. [redacted] after my meeting.  She said she was expecting a call before then from me.  I explained to her that I was in a meeting but that the staff knew the procedures and had been working diligently since 5:00 a.m. the day before and had kept me well informed of the situation.  She stated in her complaint that I only called her because she demanded [redacted] to make me call her and then stated a few sentences later that I only called her because she told [redacted] she wasn’t moving units.  Neither of which is correct.  We have an on-site staff at each property who is qualified and trained to handle the type of situation that was going on but she had asked in the email that she sent me on Monday to call her so I did. 
 
In response to her stating that I acted like it was a normal procedure and wasn’t sincere in my apology---I did not, in any way, act as if it was normal, I was just simply trying to convey to Ms. [redacted] that while we understood that it was devastating to her, she could rest assure, that we would get it taken care of.  I, of course, apologized to her for the inconveniences that they were experiencing due to the pipe above bursting and offered to transfer them to a different unit to where we could quickly get them out of a hotel.  I also told her that the days that they were not able to stay in the unit I would waive the rent for those days.  The staff showed them unit #[redacted] and they said yes they would transfer to it if they could have it for the same price.  I agreed even though it was a more expensive unit.  The staff notified Ms. [redacted] that the unit was ready and she said she decided she did not want to move.  In the process of her agreeing to transfer to unit #[redacted] I looked up her ledger (see attached) and noticed that she had been late and some months excessively late, since the month after they first moved in.  When the staff notified me that she no longer was agreeing to transfer units, I spoke to Ms. [redacted].  She said she had changed her mind and did not want to transfer and I told her that due to her saying she wanted to, they stopped the in-house portion of her old unit (contractors were still working in her old unit)  to get the #[redacted] ready.  Therefore, it would take even more time now to get her old unit completely ready.  She stated that’s ok because the insurance will extend our approval for the hotel.  All the while, she had been telling the office staff and the maintenance staff that they got free breakfast every morning and telling them about biscuits and gravy.  After all of this, I was becoming a little apprehensive so I sent one of our corporate employees, [redacted], to [redacted] and asked her to look at Ms. [redacted]’s old unit and send me pictures.  When [redacted] arrived, Ms. [redacted] called the office and [redacted] happened to answer the phone.  [redacted] told her that she was going to go look at the unit and send me pictures and that she would get back in touch with her thereafter.  Once [redacted] gave me her report on the unit, I told [redacted] that the [redacted]’s would have to transfer because of the length of time it would take to get them back into that unit.  Ms. [redacted] was complaining of mold on the very first day (which at that point was mildew from the moisture).  However, by this time there was some mold and we were going to have to cut out the drywall, replace the drywall, mud and finish the drywall, and paint the new drywall.  Therefore, it only made sense, since her insurance was paying for a hotel, to transfer them.  We informed Ms. [redacted] and explained all this to her and told her that I had approved another transfer, even though she had consistently been late on rent payments and had not even paid May’s rent yet, which at the time of the incident they were 25 days late on May’s rent.  Ms. [redacted] finally agreed to transfer and we prepared another unit for them. 
 
In response to Ms. [redacted]’s stating that all they wanted was communication but all they got was corporate ignoring them---I do not know how she could possibly say this.  In addition, every conversation I had with her, her main focus was not wanting to pay her rent.   We went above and beyond to work with them.  We offered a furnished model, 2 different units to transfer them to-one of which they finally agreed to transfer to (which our policy is not to transfer anyone if they have been consistently late on rent or has a past due balance---The [redacted]’s ledger show both) but because of the situation we made an exception because I felt that that was the right thing to do.  Our maintenance staff helped move their belongings, I waived their rent from May 25th thru June 17th   (the day they moved into the new unit) and I gave it to them for the same price they were paying for their old unit even though it was a more expensive unit, and I offered to give them a concession for their electric bill for the same time frame (at the time I offered this, I told her once she received her June bill to bring it and a copy of her May bill to the office and they would email them to me and I would make an adjustment to her account---as of the day she filed this complaint she had not submitted her electric bills).   We could not control the pipe bursting but I do not know what more we could have done to show we care and value each of our residents. 
 
Thank you for your time in this matter.
 
Sincerely,
 
[redacted]
Regional Vice President
 
963-965 Baxter Avenue
Louisville, KY 40204
[redacted]

May 10, 2016 Revdex.com-Complaint #[redacted] Dear Mr. [redacted], Thank you for your detailed letter regarding the issues that you experienced with your A/C unit.  It is always our goal to make our residents happy and take care of all of their needs in a timely manner.  We do want to apologize for any...

issues that you have experienced during your stay at The [redacted].  After reviewing the work orders and the situation we have come to the conclusion that our maintenance tech did proceed with protocol correctly.  On the day that you called in your request for your air conditioning, April 16, 2016, the high temperature for [redacted], IL was 65 degrees with a low of 36 degrees.  This call was received by our emergency on call staff at approximately 6:45 pm.  Our maintenance team performs regular maintenance requests Monday through Friday during normal business hours.  If a call comes in on a Saturday evening and is not an emergency situation, our maintenance team has been instructed to put in a work order, but not to come to the property.  In order for an A/C call to qualify as an emergency the outside temperature is required to be at eighty-five degrees or higher.  These parameters are put in place so that the maintenance team will have guide lines to follow.  We apologize for any inconvenience that this may have caused.  Your work order was input on Monday, April 18, 2016.  I reviewed the work order and attempted to contact you at that time in order to discuss the situation.  I left you a voice mail at 8:37am and never heard back from you.  Since we try our best to make sure that our residents our happy, I immediately sent the maintenance supervisor to inspect what may be causing the A/C not to cool.  He found that it needed to be charged with Freon from the outside.  Once the unit was replenished with Freon it was then in working order.  The work was completed Monday morning at approximately 9:30 AM.   I once again called and left you a voicemail to inform that the work order had been completed and to see if you needed any further assistance.  I received no response from you regarding the situation again.  We assumed that this was a closed matter since we did not hear anything else.  Once again, I would like to apologize for the inconvenience that this may have caused.  Thank You, [redacted] Community Manager The [redacted] Apartments [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I didn't receive a confession. All they did was write down my maintenance requests, and I haven't had one maintenance guy come by to acknowledge the requests or get started. I am still seeking a concession or flexibility on being let out of my lease if the concession isn't something that they can honor. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, I would like to make note that in my previous complaint I specifically stated that I did not want a response from [redacted], however due to her inability to READ she responded back anyways. This is a just another great example of [redacted]'s lack of attention to detail. 
Secondly, On the day that the issue happened we were NEVER offered the furnished model apartment that she spoke of in her response. LIE. I'm not going to spend my time arguing with a company that is not worth my time and obviously does not care about their residents. I have spoken my peace and they are well aware of our unhappiness. 
I consider this complaint closed ONLY because the local office staff at the apartment complex has made it right. However, I will continue to share my unpleasant experience with PMR companies to EVERYONE I know and on every social media site that exists. I do not want other residents to have an experience like we had.
Again, We have no complaints against [redacted] and [redacted] in the office. They were nothing but understanding and went above and beyond to at least LISTEN to our concerns. They are true examples of customer service. 
I do not want our ledger attached to the complaint as [redacted]'s only complaint against us from day one was because we were late on rent. However, we never once missed our payment arrangements with [redacted] in the office.
Again, I WILL NO LONGER SPEAK OR RESPOND to [redacted] AS SHE COULD CARE LESS ABOUT HER RESIDENTS. 
Regards,
[redacted]

See attachment for originalsWe are in receipt of your complaint to the Revdex.com. In researching your complaint, it is our position that you do in fact owe $570 to [redacted] Place Apartments.The Kentucky Apartment Association Apartment Lease Contract is an official legal document. The...

lease contract stipulates that you must give a proper Written notice and pay through such notice. A copy of your Notice to Vacate is attached, please note that it is signed by you on August 13, 2012. In this notice, you state that you will be vacating on September 30, 2012. Even though the initial lease period ended August 31, 2012 and you state that you moved out on September 1, 2012 you would still owe for the notice period which would be the $570.00 in question.[redacted] is the collection agency that [redacted] Place Apartment utilizes for collection of bad debt. You may contact them at [redacted] to make payment arrangements to [redacted] this debt from your record.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
These photos do not prove anything it could be any of the multiple units on this property. The photo of the smoke detector is not the ones in our unit. The ceiling was not taken care of until we moved out, the carpet has been cleaned in the photos after out move out. The accusations made by this woman at the [redacted] are lies. I am not asking for any type of compensation, all I want is for Revdex.com to be aware of the business tactics that this company uses to scam and take money from its tenants as well as not taking care of issues in the correct matter. I want no further contact with anyone from this company what so ever. 
Regards,
[redacted]

All information for the response is attached.  Thanks!The resident who filed this complaint was asked to move and not renew their lease due to many issues with the past management company. When the management change took place it became apparent that Ms. [redacted] was extremely unhappy. She would...

call and verbally abuse the Staff and actually threatened one of the employees. We treated all of her work order requests professionally and within a timely manner. Through legal counsel and approval from my regional Supervisor, a do not renew letter was sent to the resident. Upon receipt of the letter, [redacted] asked to speak with me. He was extremely receptive to the letter and apologized for the behavior of Ms. [redacted] throughout the year. He advised that they would probably be better suited for living in a single family home due to apartment living causing her grief. He left the office on a cordial note and said goodbye to all of us when turning in his keys. Please see below our responses to her complaints:“They refused to replace the carpet that was deteriorating and extremely filthy” — Upon inspecting the unit the carpet is noted to be in good condition. The carpet has not yet been cleaned since the resident vacated the unit. Pictures have been attached to show the state of the carpet at move-out. The Carpet was replaced in August 2012. As you can see from the pictures, the carpet shows minor traffic area soiling.“They would not fix our flooded ceiling that would soon become molded if we hadn't moved out we would have been exposed to live mold spores. When I contacted them about this problem they told me to paint over it. This of course would not fix or aid the issue but instead simply cover it up like they many things they do in this company” – The tenant above them accidentally had a sink overflow. This caused minor water stain on the ceiling. This area was assessed by maintenance after allowing time to dry. The area was then treated with Kilz and painted, pictures are attached.“They left us without A/C for 4 days with the temperatures reaching 100 degrees Fahrenheit with our children overheating and developing rashes on their bodies we were forced to leave and seek shelter elsewhere” – There were two work orders for A/C during their occupancy at The [redacted]. The work orders have been attached and as you can see both calls were completed the same day. There was never a period of time where this resident was without A/C.“The BIG one, they refused to replace our smoke/CO2 detectors that were manufactured in April 2003. They were faulty and outdated, which endangered our lives in the event of a fire, every day we lived in fear that we might be caught in a fire or be exposed to carbon monoxide” – Attached are pictures of both combo detectors that were in the unit while the resident resided there. All units were updated with the combo units in 2011 and have a 5 year life expectancy. There were no calls made to our office regarding a malfunctioning or outdated smoke detector.