PMStudy

Hello,This response has reference to the Revdex.com complaint # [redacted] that we received on January 13, 2015.We will extend the complainant - [redacted] course access as a 'one-time' benefit, so that he can access the course for daysHowever, we want to bring to your notice that our website clearly mentions that within hours of student making the payment, we will provide the service for which the payment was madeMore details can be found in the following link - http://www.pmstudy.com/online_termsandcond.aspIf you need any further clarification, please email [redacted] Best Regards,Customer Support [redacted]

Dear ***, Please note that we have provided you the access to the course material on the same day that we received the paymentieNov Please find the attached screenshot of the email that was sent to you with the Login detailsUpon your query on Nov 17, our support team had replied to you within our service timePlease see the attached screenshot as a proof.I would request you to check you spam folder also As a courtesy, we will extend your course access for additional daysHope this is fineBest Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until Friday for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Revdex.com, We have resolved the issue with consumerVMEdu had sent all the required services with in the time frame however We have agreed to honour customer claims and we will refund the payment to himHe has agreed to close the Revdex.com complaint but he does not have the option to do itPlease refer to the attachement for the sameI would request you to close this complaintBest Regards, VMedu.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 11616585, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I finally receieved my refund yesterday but did not receive the additional *** stated they would sendI waited an additional days after they stated the refund would reach my houseI am requesting additional compensation for this as well as the time spent disputing this matter including numerous emails and phone calls, many of which were not returned to me in a timely mannerRegards,*** ***

Hello,This response has reference to the Revdex.com complaint # *** that we received on October 28, 2014.As per the PMstudy Moneyback policy, if a student fails his/her PMP exam, the person is eligible for a reimbursement of $for retaking the PMP exam if the
retake exam is taken within daysIn this case, the complainant, *** *** provided us the report cards of the first attempt and second attempt on September 2, and the check details to which refund has to be made on September 5, On examination of the records, we found Alissa to be eligible for the $PMstudy will take up to days to reimburse any payments payable to you from the date of receipt of all the required documents.PMstudy has already refunded $via check to the complainant and is expected to reach on October 31, Hence request your kind attention to resolve the issue.The full terms of money back policy is available here: ***
If you need any further clarification, please email *** Best Regards,Customer Support***

Dear [redacted],
Please note that we have provided you the access to the course material on the same day that we received the payment. ie. Nov 14. Please find the attached screenshot of the email that was sent to you with the Login details.
Upon your query on Nov 17, our support team had...

replied to you within our service time. Please see the attached screenshot as a proof.I would request you to check you spam folder also. 
As a courtesy, we will extend your course access for 10 additional days.
Hope this is fine.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and I find that this resolution is satisfactory to me.  I have verified that PMStudy has granted me 180 days of access to the course I originally paid for, and I consider this complaint resolved.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until Friday for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Thank you for the response.  I appreciate the detail provided.I do check that email box's spam/clutter/junk mail daily.  I currently have no black listed domains on my account.  I have also checked with my organizations Exchange administrators and they cannot find any reason why the pmstudy.com domain would enter.  According to the engineer I talked with, they don't have any heuristic filtering in place on the perimeter and the domain is not blacklisted.I have already tried resetting passwords multiple times, without email response making it through either.With the lack of ability communicate over the course of weeks, the payment processor was asked to reverse the charges.  I also lack the faith in the ability to gain support should I try to log in with the information provided over this Revdex.com incident.And given that I have not logged in, I respectfully request that the account be cancelled.

Hello,This response has reference to the Revdex.com complaint # [redacted] that we received on January 13, 2015.We will extend the complainant - [redacted] course access as a 'one-time' benefit, so that he can access the course for 180 days. However, we want to...

bring to your notice that our website clearly mentions that within 6 hours of student making the payment, we will provide the service for which the payment was made. More details can be found in the following link - http://www.pmstudy.com/online_termsandcond.aspIf you need any further clarification, please email [redacted] Best Regards,Customer Support[redacted]

VMEdu/PMstudy has contacted [redacted] directly to resolve this matter and process the refund.

Hello,This response has reference to the Revdex.com complaint # [redacted] that we received on September 18, 2014.As per the PMstudy  Moneyback policy, if a student fails his/her PMP exam, the person is eligible for a reimbursement of $275 for retaking the PMP exam if the...

retake exam is taken within 30 days. The $275 refund is provided not for failing the 1st attempt but for taking the retake exam which needs to be taken within 30 days of failing the first attempt. To assess the eligibility for reimbursing $275, we need proof that the student has failed the first attempt and that he/she is retaking it within 30 days. Report card of the first failed attempt help us to verify that the student has failed the first exam and the report card of the 2nd attempt (or 1st retake) help us verify that the retake exam has been taken within 30 days of failing the first attempt.In this case, the complainant, Sam Schmitz provided us the report card of the first attempt which verifies that he failed his 1st exam. He had also submitted his report card of the second attempt which verifies that he did take the retake exam within 30 days of failing the first attempt. So the complainant is eligible for the first $275 refund.As per our policy, if the student fails again (i.e. 2nd attempt or 1st retake), he/she will be eligible for another $275 for taking the 3rd attempt (or 2nd retake), if the same is taken within 30 days of failing in the 2nd attempt. Again to establish the eligibility, we check the report card of the 2nd attempt to verify that the student has failed the exam indeed and also ask for the report card of the 3rd attempt which can verify that the 3rd attempt has been taken within 30 days of failing the 2nd attempt. In this case, we cannot verify the eligibility of the complainant for this second $275 as we do not know when the 3rd attempt was taken as we do not have the report card of this attempt in our records. If the complainant can email his report card of the 3rd attempt to [email protected] we can verify his eligibility and act accordingly. As of now, he is eligible for $275 refund.The full terms of money back policy is available here: [redacted]We understand from our record that the student had paid by check. We therefore, request the student to provide the check details for us to refund $275 for the second attempt (first re-take).If you need any further clarification, please email [redacted]Best Regards,Customer Support[redacted]

Dear Revdex.com,
We have resolved the issue with consumer. VMEdu had sent all the required services with in the time frame however We have agreed to honour customer claims and we will refund the payment to him. He has agreed to close the Revdex.com complaint but he does not have the option to do it. Please refer to the attachement for the same.
I would request you to close this complaint.
Best Regards,
VMedu.com

We've contacted Michael M[redacted] directly regarding this issue and are in the process of resolving this amicably.

I have reviewed the response made by the business in reference to complaint ID[redacted], and I find that this resolution is satisfactory to me.  I have verified that PMStudy has granted me 180 days of access to the course I originally paid for, and I consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until Friday for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I finally receieved my refund yesterday but did not receive the additional 20.00 [redacted] stated they would send. I waited an additional 4 days after they stated the refund would reach my house. I am requesting additional compensation for this as well as the time spent disputing this matter including numerous emails and phone calls, many of which were not returned to me in a timely manner.
Regards,[redacted]

Hello,This response has reference to the Revdex.com complaint # [redacted] that we received on October 28, 2014.As per the PMstudy  Moneyback policy, if a student fails his/her PMP exam, the person is eligible for a reimbursement of $275 for retaking the PMP exam if the...

retake exam is taken within 30 days. In this case, the complainant, [redacted] provided us the report cards of the first attempt and second attempt on September 2, 2014 and the check details to which refund has to be made on September 5, 2014. On examination of the records, we found Alissa to be eligible for the $275. PMstudy will take up to 45 days to reimburse any payments payable to you from the date of receipt of all the required documents.PMstudy has already refunded $275 via check to the complainant and is expected to reach on October 31, 2014. Hence request your kind attention to resolve the issue.The full terms of money back policy is available here: [redacted]

If you need any further clarification, please email [redacted] Best Regards,Customer Support[redacted]