PMT

To whom it may concern, [redacted] enrolled in a PMTC course on February 19th which was set to start on February 22ndDue to a PMTC website issue, [redacted] was allowed to enroll in this courseSince [redacted] 's issue with the PMTC website, PMTC has changed the eligible timeframe that allows students to enroll in a courseAdditionally, [redacted] was refunded his complete tuition ($1395.00) on February 19th

From: PMTC Date: Wed, Nov 18, at 4:PMSubject: PMTC open complaint responseTo: [redacted] < [redacted] @myRevdex.com.org>***,I am sending you a response to complaint # [redacted] , submitted by [redacted] ***, via email as requested, since the response request is marked as overdue in our Revdex.com portal.The complaint by [redacted] was made on behalf of PMTC’s customer, [redacted] , a student enrolled in a PMTC class [redacted] ’s class was cancelled and a refund was promised but delayed due to an oversight on PMTC's part.Having been made aware of the situation, PMTC rectified this mistake and has communicated with [redacted] this week and processed the complete refund requested todayJonathan has confirmed that the complaint will be resolved when he confirms receipt of the refundBlair at PMTC

A full refund has been issued and the customer notified

the customer confirmed he received a full refundHe also had no additional requests from usIn fact we are in contact with him to offer free services

Our policy is to assist students with additional training until they pass their examThere is no refund once a student has participated in all days of training, as this student hasNo refund is warranted, as we are still offering our services to assist the student

From: [redacted] < [redacted] @***.com>Date: Mon, Dec 28, at 10:AMSubject: Re: Revdex.com Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] - I did receive the check from PMTC,

Date: Mon, Mar 7, at 3:PMSubject: In Response to Complaint ID # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Greetings ***, I understand that you called our business earlier today regarding complaint id # [redacted] Last Thursday, PMTC refunded [redacted] the complete amount of her course ($1195.00)By now, [redacted] should have access to these fundsThank you, PMTC Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

A full refund has been issued per the customers request, prior to this message

Date: Tue, Apr 5, at 9:AMSubject: Resolution to Complaint ID: [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good morning [redacted] , We just spoke on the phone regarding complaint ID: [redacted] I’m writing today in order to close this complaint as this complaint has been resolved, and [redacted] has been refunded in full as of 3/8/Please let me know if you need any other information from me in order to close this complaintBest Regards, Nate at PMTCAdmissions Advisor(703) –

We are sorry for any inconvenienceA full refund was issued 1/23/and the customer was notified

[redacted] attended class 6/20/The instructor was injured during class and had to be rushed to the hospitalbooks, materials, food and beverage and training facility space was expended to conduct the classper our policy the student may re attend any future class, however a refund is not possible once the class beginsAdditionally the force majeur terms and conditions specify accidents and issues beyond our control, such as injuryWe are mofre then willing to provide training to the students and/or an additional colleague to help offset the inconvenience

Please see below as we have begun taking the steps to clear the complaint with [redacted] Below, you will see that we have opened a line of communication and the $has been submitted to [redacted] , as he has acknowledged such Regards, DiondaPMT Representative

a check, number ***, has been mailed for $to the following address: [redacted] ***Bloomfield Hills, MI ***please expect it within 2-business days

Greetings, After an interaction between a PMTC finance team employee and [redacted] ***, the agreed upon resolution amount is $Action has been taken to resolve this issueRegards,PMTC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In the future I suggest following through on your promises to customers before they involve the Revdex.com Regards, [redacted]

We apologize sincerelyWe changed credit card processing companies and couldn’t find the customers transactionOnce we found it, we fully refunded the charge

RevDex.com: I have reviewed the response made by the business in reference to complaint ID... [redacted] , and find that this resolution is satisfactory to me if the additional clause is added that I receive a full refund it the training is cancelled a third time. I will register for the June 19-23 Washington DC course and would like to leave this complaint unresolved until such time as this course actually occurs. Regards, [redacted]

A full refund has been issued to the customers card

[redacted] ***'s refund has been issued in full as of February 3, We have notified [redacted] via email and are available should she have any questions about the timeframe for seeing the refund appear, but it is has been confirmed as fully processed on PMTC's end