PMT Solutions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Thank you for giving PMT Solutions the opportunity to respond to Mr [redacted] complaint and concerns It is our goal to treat every consumer with respect and we work very diligently to resolve all consumer complaints in a timely matters We have search our database and call logs and we were unsuccessful in locating an account with Mr [redacted] as the consumer nor were we able to find an account in our office with the phone number 817-3601-as provided by the consumer It is our best practice to flag account and numbers as wrong or do not contact when we are told not to call a number This prohibits the phone number from being called Conversely if there is another phone number or contact person we are attempting to contact that Mr [redacted] can provide, we will work to research and ultimately resolve his complaint Thank you, Ollie G [redacted] , CEO

Thank you for allowing PMT Solutions to respond to the complaint We apologize for the delay

Thank you for allowing PMT to respond to [redacted] concerns Our records indicate that [redacted] account was listed in our office by our [redacted] for non payment of his utility bill as he stated in his initial complaint We made several attempts to reach [redacted] prior to any credit bureau reporting to resolve his account We were unsuccessful in reaching him via phone and he never responded to our dunning notice On 10-3- [redacted] contacted our office to notify us that he paid [redacted] directly on 9-29- Our records show that we notified the credit bureaus to which we report of the paid in full status of his account on 10-5- It is our goal to resolve all consumer concerns in a timely manner and to treat every consumer with dignity and respect Should [redacted] have additional concerns or question he may contact our office at [redacted] ***

Thank you for allowing PMT Solutions LLCthe opportunity to respond to Mr***'s complaint We have removed the phone number provided from our system not further attempts will be made on the phone number [redacted] to reach the consumer which is not Mr*** Please see attached letter regarding the matter***Attachment redacted by Revdex.com Staf* Thank you,

Thank you for giving PMT Solutions an opportunity to respond to your concerns and complaint. Our records indicate that we received *** *** *** *** *** account in our office on 7-6-2016. We mailed a letter to her address on 7/6/as required by FDCPA We made our first
attempt to reached the consumer on via phone on 7/7/without success. On 7-11-we made our second attempt to reached the customer via phone without success. We made our third attempt to reach her on 7-13-. At that time we received consent from *** *** to call her on phone number ***. She also made a promise to pay commitment. On 7-21-the payment had not been received in our office. On 8/4/we attempted to reached her and left a message. On 8/15/we received a call from her to confirm we received her payment on 7/25/and said she would be payment monthly however, we did not have a confirmed date recorded in our system. On 8/26/we attempted to reach her to follow up on the payment plan as we had not received her payment on 8/25/2016. Upon notification that *** *** was being contacted by *** *** we notified our client *** and they have closed the account with *** as of 9/12/2016. Since ***s has been making monthly payments with our office they have allowed our office to continue to work with her until the account has been resolved. Our records indicate she has made two payments in the amount of each and is on track with her payments. The original amount of the debt was minus the payments totaling leaves her with a current balance of 156.23. It is our goal to treat every consumer with dignity and respect.
We look forward to working with *** *** in the resolution of the outstanding balance of her account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have made a note that PMT reached out to *** *** and will not attempt to contact **I to further resolve this issue I am confused as to why PMT didn't make any attempt to confirm a monthly payment date with me during our phone conversation on 8/15/ The man I spoke with made no indication that anything else was needed, other than my continued monthly payments I specified to him during that time that I cannot take calls during business hours because of my temp job, and yet I received two more calls from PMT, which, according to their account, were probably to confirm a payment date If they would like me to contact them to set up a payment date I would be happy to do so, but will continue to make monthly payments in the meantime If *** *** would allow me to contact her by email, that would certainly expedite this process
I appreciate your assistance in resolving this matter
Sincerely, *** ***

Thank you for allowing PMT Solutions LLC. the opportunity to respond to Mr. [redacted]'s complaint.  We have removed the phone number provided from our system not further attempts will be made on the phone number [redacted] to reach the consumer which is not Mr. [redacted].  Please see attached...

letter regarding the matter. [redacted]Attachment redacted by Revdex.com Staff[redacted] Thank you,

Thank you for allowing PMT Solutions to respond to the complaint.  We apologize for the delay.

Thank you for giving PMT Solutions the opportunity to respond to Ms. [redacted]'s Complaint.  It is our best practice to treat every consumer with dignity and respect.  Having read Ms. [redacted]'s concerns, PMT Solutions LLC. has spoken with the Supervisor and would like to assure Ms....

[redacted] that our policy is to resolve all consumer concerns.  The disputed portion of her complaint is our Collection Fees that we  have the right to collect under RCW 19.16.500    We have decided as a on-time courtesy to refund Ms. [redacted] the disputed amount.  We believe that feedback regarding a consumer's experience is invaluable.  We have attached the credit receipt.
19.16.500Public bodies may retain collection agencies to collect public debts—Fees.
 
(1)(a) Agencies, departments, taxing districts, political subdivisions of the state, counties, and cities may retain, by written contract, collection agencies licensed under this chapter for the purpose of collecting public debts owed by any person, including any restitution that is being collected on behalf of a crime victim.
(b) Any governmental entity as described in (a) of this subsection using a collection agency may add a reasonable fee, payable by the debtor, to the outstanding debt for the collection agency fee incurred or to be incurred. The amount to be paid for collection services shall be left to the agreement of the governmental entity and its collection agency or agencies, but a contingent fee of up to fifty percent of the first one hundred thousand dollars of the unpaid debt per account and up to thirty-five percent of the unpaid debt over one hundred thousand dollars per account is reasonable, and a minimum fee of the full amount of the debt up to one hundred dollars per account is reasonable. Any fee agreement entered into by a governmental entity is presumptively reasonable.
 
Thank you,

Thank you for allowing PMT to respond to [redacted] concerns.  Our records indicate that [redacted] account was listed in our office by our [redacted] for non payment of his utility bill as he stated in his initial complaint.  We made several attempts to reach [redacted] prior to any credit...

bureau reporting to resolve his account.  We were unsuccessful in reaching him via phone and he never responded to our dunning notice.  On 10-3-2016 [redacted] contacted our office to notify us that he paid [redacted] directly on 9-29-2016.  Our records show that we notified the credit bureaus to which we report of the paid in full status of his account on 10-5-2016. 
It is our goal to resolve all consumer concerns in a timely manner and to treat every consumer with dignity and respect.   Should [redacted] have additional concerns or question he may contact our office at [redacted]

Thank you for allowing PMT Solutions to respond to the consumer's complaint. Our records indicate we received the Seattle Municipal Court account for [redacted] our office on 4/21/2017.  We do did not have a phone number for the customer however, mailed the notice to the address provide by...

the Courts.  Camera Violations are based on the registered owner of the vehicle at the time of the violation.   Our records indicate the violation took place on 2/5/2017.  The consumer has 15 days to resolve the violation with the courts prior to it being sent to Collections for none payment.   As of 5/4/2017 the consumer has not taken care of the outstanding debt.   It is our goal to resolve all consumer concerns in a timely manner.  Should the consumer contact our office directly we would work diligently with the the consumer to resolve the matter. Thank you,Elsia B[redacted]Director of Corporate ServicesPMT Solutions, LLC[redacted]@pmt-solutions.com425-882-4800 ext. [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for giving PMT Solutions the opportunity to respond to Mr. [redacted] complaint and concerns.  It is our goal to treat every consumer with respect and we work very diligently to resolve all consumer complaints in a timely matters.  We have search our database and call logs and we...

were unsuccessful in locating an account with Mr. [redacted] as the consumer nor were we able to find  an account in our office with the phone number 817-3601-3399 as provided by the consumer.   It is our best practice to flag account and numbers as wrong or do not contact when we are told not to call a number.    This prohibits the phone number from being called. 
Conversely if there is another phone number or contact person we are attempting to contact that Mr. [redacted] can provide, we will work to research and ultimately resolve his complaint.
Thank you,
Ollie G[redacted], CEO

Received (missed) call from Pmt Solutions 425-882-4800 and called back to inquire as to why they had called. I know they had caller ID as she was able to
identify (by tel #) and told me the name of a person they were trying to get hold of. I informed them that I did not know the person. Since she kept referring to
"PMT Solutions" as if everyone in the country knows what so initials stand for,
I politely asked who is "PMT Solutions?" and she immediately disconnected the call. I called back 2 more times, but because of caller I.D. my calls after being picked up were being cut off within 1 second. Really a very unprofessional company!