***, below is the time line of events on the purchase of a Jeep CherokeeThursday Dec24th; Went to the Lake Keowee Chrysler Dodge Jeep Ram dealership in Seneca SC to check out the Jeeps We met with [redacted] , a sales person who was very pleasant and walked us around the new Jeeps We test drove the Jeep Sport We looked at the Journey and the Grand Cherokee and the Caravan and decided the Sport was the size we were looking for We met the MOD before we left and he encouraged us to go on line and see the different packages that came with the different vehiclesWe did just that We really liked the Jeep Limited and wanted to test drive that on our next visitSaturday Dec26th: We went back to the dealership to see [redacted] She was busy with another customer and [redacted] was nice enough to step in after talking with [redacted] [redacted] was very helpful and we told him we were interested in seeing the Jeep Limited He had one that was a We fell in love with the color of itGranite Black We took it for a test drive It was very comfortable and was easy to drive The check engine light was on and [redacted] stated we would get that looked atWhich lead us to talk about the service department He said they had the top of the line service departmentThey are even expanding They had loaner cars should our Jeep ever need any work done on itThe test drive was over and there was a lot of extra's on this Jeep that we were not shopping forWe asked to see a few others of the same type but a We didn't see any we liked as much as the [redacted] stated that with the you get the thousand mile warranty and with the they only offer the thousand warranty so the was a much better deal and a great priceHe knew we were using a Chrysler employee family and friends discount So [redacted] went to work on getting the ball rolling with the purchase of this Jeep we loved He stated that he wanted us to bring the car by on Monday so they can check out that check engine lightWe agreedWe left the dealership very happy with our purchase Shortly leaving the check engine light went outWe made one stop on our way home and the Jeep started and ran just fineWe got the Jeep home All is wellSunday Dec27th: Getting in the Jeep to go to church and it will not start It turns over and then seconds later it stopsWe sat there in disbelief and tried it one more time and it startedWe backed it up and it felt like we were running on cylindersVery weird and scary We did not feel safe enough to take the jeep anywhere After church we left a message with [redacted] and he promptly returned a text stating that he was so sorry and he would get it towed Monday morning and get it fixedMonday Dec28th: Tow trucked picked up our Jeep around 11:30am and they took it to the dealershipThere was no loaner available for us to use so [redacted] missed work on this day because of having no transportation [redacted] called and stated that he had fixed the problem It was an issue with the computer system in the radio and he updated the whole system and we were good to go We went to pick it upWe needed to give them the title of the trade in car and the correct EP # and when doing so we brought it to their attention that we had a different EP# and they reworked our discount to be more than originally thought Paperwork was redoneThey explained it to us that this would have been caught down the road and we would have been reimbursed over it It wasn't that they were ripping us offWe understood their explanation of all of thatAnd we asked if we could get some compensation for all of this trouble We asked about some Weather Tech floor mats The best thing they could do for us and our trouble was to sell us the mats at costBecause we were still all in with our JeepWe drove home with our the" fixed Jeep"Wondering how could they sell us something with a check engine light on and take our trade in without a title and not have the correct EP # to give the correct price But it was all behind us and really everyone is very pleasant thereTuesday Dec29th: We go to start the Jeep It does NOT start tried several timesCame back in the house to make arrangements and thought we would try it again It startedThe weirdest thingSo it was taken to work And brought back home that night, parked in the garage Wednesday Day 30thThe Jeep was not driven, sat in my garage all dayThursday Dec 31stWe are having a family outing Our parents come over because we are going to take a day drive to show off our new Jeep It doesn't start We try it several time It turns over and then goes deadThoroughly aggravated with a new vehicle with starting problemsWe called the dealership spoke to both [redacted] and [redacted] both confirmed they would bring it in again to fix itThey gave us a phone number to a tow truck serviceI called an arranged the towingAbout an hour later the tow truck driver arrives and gets in it to check it and Jeep startsParents go home...no show off drive today againCrazy The tow truck driver takes the Jeep Load it up on the flat bed again as now a couple of neighbors are coming over to ask isn't that you’re new Jeep??? Why we are having this towed twice in just a couple of days Crazy With arriving at the dealership the tow truck man can't get it started to get it off the truck There is a real problem with this Jeep We get to the dealership they have called [redacted] to get a car for us All the loaners at the dealership must be still out?? At least we were offered some transportation this timeThere was a definite disconnect between the dealership and [redacted] [redacted] had to get more information from the dealership before I was given a vehicle I am done with this Jeep I love itI can NOT trust it at all We contacted the cooperate office to file a complaint I want a replacement Just like the one I bought, I want to trust what I drive I need to have reliable transportation Shortly after this started I contacted Corporate and talked to [redacted] to establish a case numberShe told me someone from corporate will contact me for more information Tuesday Jan 5th [redacted] from Jeep Resolution team contacted me to confirm what had happened and that they will contact my Thursday the 7th for their response Wednesday Jan 6th [redacted] from Keowee Dodge called to confirm the car has not acted up since they had itI told him I'm leaving it up to corporate to decideThey were going to continue to test drive it until it did it againThursday Jan 7th [redacted] from Jeep Resolution called to ask me to return the rental to [redacted] and pick up my Jeep from the service departmentAnd that on Monday Jan they would contact me with a resolutionPicked up the Jeep and drove it home.Friday Jan 8thDrove to work no problems.Saturday Jan 9thDrove one mile to get gasPulled out from the gas station and the Jeep stalledRestarted the jeep and the check engine light came onI called Keowee dealership to confirm the problem [redacted] in the service department told me the best he could do was for me to bring it in on MondayI ask if it would be safe to drive and [redacted] said that it would beWe pulled out of gas station again and the transmission would not shift and the engine hesitated and would not run rightI called dealership and they directed to call roadside assistanceI called to schedule a tow truck through roadside assistanceAn hour later the tow truck arrivesIn the process of pulling the Jeep onto the flatbed truck he blew a hydraulic lineI left the keys and car with tow truck driverCalled the dealer back to arrange a rental and they were unsuccessful and obtaining a rent carSo again disgusted without a reliable vehicleDealer claimed we would have a rental on Monday Jan 11th.Monday Jan 10th [redacted] from Jeep Resolutions team called to confirm the work was being completed on my JeepI indicated I wanted a “Buy-Back” [redacted] directed me to the National Center for Dispute Settlement for answersI form was mailed with a time line to better explain my situationThank you
We told you what the payment was with the bank that we submitted it tooYou proceeded to tell us to see if we could get it lowerThat is why we submitted it to the other banksYou where aware of this and now you want to blame us for itThat is unacceptable
***, below is the time line of events on the purchase of a Jeep CherokeeThursday Dec24th; Went to the Lake Keowee Chrysler Dodge Jeep Ram dealership in Seneca SC to check out the Jeeps We met with [redacted] , a sales person who was very pleasant and walked us around the new Jeeps We test drove the Jeep Sport We looked at the Journey and the Grand Cherokee and the Caravan and decided the Sport was the size we were looking for We met the MOD before we left and he encouraged us to go on line and see the different packages that came with the different vehiclesWe did just that We really liked the Jeep Limited and wanted to test drive that on our next visitSaturday Dec26th: We went back to the dealership to see [redacted] She was busy with another customer and [redacted] was nice enough to step in after talking with [redacted] [redacted] was very helpful and we told him we were interested in seeing the Jeep Limited He had one that was a We fell in love with the color of itGranite Black We took it for a test drive It was very comfortable and was easy to drive The check engine light was on and [redacted] stated we would get that looked atWhich lead us to talk about the service department He said they had the top of the line service departmentThey are even expanding They had loaner cars should our Jeep ever need any work done on itThe test drive was over and there was a lot of extra's on this Jeep that we were not shopping forWe asked to see a few others of the same type but a We didn't see any we liked as much as the [redacted] stated that with the you get the thousand mile warranty and with the they only offer the thousand warranty so the was a much better deal and a great priceHe knew we were using a Chrysler employee family and friends discount So [redacted] went to work on getting the ball rolling with the purchase of this Jeep we loved He stated that he wanted us to bring the car by on Monday so they can check out that check engine lightWe agreedWe left the dealership very happy with our purchase Shortly leaving the check engine light went outWe made one stop on our way home and the Jeep started and ran just fineWe got the Jeep home All is wellSunday Dec27th: Getting in the Jeep to go to church and it will not start It turns over and then seconds later it stopsWe sat there in disbelief and tried it one more time and it startedWe backed it up and it felt like we were running on cylindersVery weird and scary We did not feel safe enough to take the jeep anywhere After church we left a message with [redacted] and he promptly returned a text stating that he was so sorry and he would get it towed Monday morning and get it fixedMonday Dec28th: Tow trucked picked up our Jeep around 11:30am and they took it to the dealershipThere was no loaner available for us to use so [redacted] missed work on this day because of having no transportation [redacted] called and stated that he had fixed the problem It was an issue with the computer system in the radio and he updated the whole system and we were good to go We went to pick it upWe needed to give them the title of the trade in car and the correct EP # and when doing so we brought it to their attention that we had a different EP# and they reworked our discount to be more than originally thought Paperwork was redoneThey explained it to us that this would have been caught down the road and we would have been reimbursed over it It wasn't that they were ripping us offWe understood their explanation of all of thatAnd we asked if we could get some compensation for all of this trouble We asked about some Weather Tech floor mats The best thing they could do for us and our trouble was to sell us the mats at costBecause we were still all in with our JeepWe drove home with our the" fixed Jeep"Wondering how could they sell us something with a check engine light on and take our trade in without a title and not have the correct EP # to give the correct price But it was all behind us and really everyone is very pleasant thereTuesday Dec29th: We go to start the Jeep It does NOT start tried several timesCame back in the house to make arrangements and thought we would try it again It startedThe weirdest thingSo it was taken to work And brought back home that night, parked in the garage Wednesday Day 30thThe Jeep was not driven, sat in my garage all dayThursday Dec 31stWe are having a family outing Our parents come over because we are going to take a day drive to show off our new Jeep It doesn't start We try it several time It turns over and then goes deadThoroughly aggravated with a new vehicle with starting problemsWe called the dealership spoke to both [redacted] and [redacted] both confirmed they would bring it in again to fix itThey gave us a phone number to a tow truck serviceI called an arranged the towingAbout an hour later the tow truck driver arrives and gets in it to check it and Jeep startsParents go home...no show off drive today againCrazy The tow truck driver takes the Jeep Load it up on the flat bed again as now a couple of neighbors are coming over to ask isn't that you’re new Jeep??? Why we are having this towed twice in just a couple of days Crazy With arriving at the dealership the tow truck man can't get it started to get it off the truck There is a real problem with this Jeep We get to the dealership they have called [redacted] to get a car for us All the loaners at the dealership must be still out?? At least we were offered some transportation this timeThere was a definite disconnect between the dealership and [redacted] [redacted] had to get more information from the dealership before I was given a vehicle I am done with this Jeep I love itI can NOT trust it at all We contacted the cooperate office to file a complaint I want a replacement Just like the one I bought, I want to trust what I drive I need to have reliable transportation Shortly after this started I contacted Corporate and talked to [redacted] to establish a case numberShe told me someone from corporate will contact me for more information Tuesday Jan 5th [redacted] from Jeep Resolution team contacted me to confirm what had happened and that they will contact my Thursday the 7th for their response Wednesday Jan 6th [redacted] from Keowee Dodge called to confirm the car has not acted up since they had itI told him I'm leaving it up to corporate to decideThey were going to continue to test drive it until it did it againThursday Jan 7th [redacted] from Jeep Resolution called to ask me to return the rental to [redacted] and pick up my Jeep from the service departmentAnd that on Monday Jan they would contact me with a resolutionPicked up the Jeep and drove it home.Friday Jan 8thDrove to work no problems.Saturday Jan 9thDrove one mile to get gasPulled out from the gas station and the Jeep stalledRestarted the jeep and the check engine light came onI called Keowee dealership to confirm the problem [redacted] in the service department told me the best he could do was for me to bring it in on MondayI ask if it would be safe to drive and [redacted] said that it would beWe pulled out of gas station again and the transmission would not shift and the engine hesitated and would not run rightI called dealership and they directed to call roadside assistanceI called to schedule a tow truck through roadside assistanceAn hour later the tow truck arrivesIn the process of pulling the Jeep onto the flatbed truck he blew a hydraulic lineI left the keys and car with tow truck driverCalled the dealer back to arrange a rental and they were unsuccessful and obtaining a rent carSo again disgusted without a reliable vehicleDealer claimed we would have a rental on Monday Jan 11th.Monday Jan 10th [redacted] from Jeep Resolutions team called to confirm the work was being completed on my JeepI indicated I wanted a “Buy-Back” [redacted] directed me to the National Center for Dispute Settlement for answersI form was mailed with a time line to better explain my situationThank you
We told you what the payment was with the bank that we submitted it tooYou proceeded to tell us to see if we could get it lowerThat is why we submitted it to the other banksYou where aware of this and now you want to blame us for itThat is unacceptable