PNC Bank

August 19, 2015The guest did stay at the hotel and did depart earlyHowever, she was not bitten by bed bugs, she had fleasShe had her cat in the room with her during the stayWhen I inspected the room the following morning I found two fleas in the bed sheetsI called our Pest Control company
before inspecting the room and he confirmed that we did not have bed bugsAdditionally, *** *** filed a complaint with the City of Austin Health Department and they responded the following dayTwo inspectors arrived at the property and thoroughly inspected the roomThey found nothingThough the male inspector referenced back to the picture she had provided them and he verbally stated to me that it was not same roomI asked him to see the picture, as I did not know that pictures existed, and I told him that it was not our roomI'm certain that because the City of Austin responded to a complaint there will be a report filed somewhere verifying that the Inspectors did come to inspect the property, but the claim was not substantiatedShe is correct in indicating that I refuse to refund her money because the pests in the room were introduced via her cat.Thank you*** ***General Manager Days Inn University

The client’s *** card declined her request for a refund after AAA *** submitted her resume for their perusalIn my contacting the State of California, after we submitted her resume, the State mentioned that I might not hear from the State againThe Revdex.com e-mailed our response to the client
and so did the State of CaliforniaAlso *** offered her and us an arbitration to resolve this complaintWe were willing to arbitrate this issue, but our client refused the arbitration How arbitration works is that the losing party would have to pay $Plus, should AAA *** lose the arbitration we would have to refund the client’s resume price and pay $to ***Since we strongly believe that the resume was excellent, we were willing to take this action as to refunding and paying $to ***Obviously our client, who was very emotional and went overboard in her complaint, was not willing to take the riskWe believe that speaks for itselfOur client has a superb resume in her possession.We strongly dispute this client's claim that our services were not as describedThis client came to our office on February 8, to inquire about our professional resume servicesWe spent considerable time explaining in detail AAA ***'s services, the various steps and processes in creating a resumeWe showed to her multiple resume samples, styles, formats and quoted pricing for each oneDuring this free consultation session, we always point out to our clients that we cannot guarantee job placement as we have no control over employer's selection criteria or our clients' performance during job interviews or any other job searching activities.This client fully understood these conditions and purchased a page professional model and signed a nonrefundable contract (attached)As agreed, we produced the initial draft in a professional and timely mannerAs is our standard practice, we email our clients and recommend them to review the resume and make any changes or corrections before we finalize the resumeWe misspelled two industry specific words, which we corrected immediatelyDuring our final proofing (before printing) we would have caught any errorsThis client did not provide us any feedback and took it upon herself to accept the resume as isWe carry eight different levels of resumes beginning with $for a very basic approach up to $1,for executives commanding a few hundred thousand or seven figure incomesAll levels of resumes are priced differently.Client *does admit in one of her e-mails that she did not proofread the resume but went ahead and forwarded the resume to an employerWe do not recommend this practice and we have never had a client not proofread his/her resume before sending the resume to employers.Ms*claims that due to grammatical and spelling errors she lost out on this particular job opportunity and blames that result on AAA ***'s resume service and is therefore entitled to a full refund.As explained above, AAA *** does not guarantee job placementWe provide the strongest and highest quality of resumesAny corrections/updates/rewrites are included in our services at no chargeWe accommodated her requirements and updated her resume accordinglyCurrently Ms*has an error free resume in her possession.We have advised and encouraged Ms*to contact our office if she is still not happy with the productWe will take care of any of her requirements until she is fully satisfied.AAA *** has been in business since and we stand behind our servicesWe have had up to 99% of our clients satisfied over the yearsWe have earned a Revdex.com A+ rating and encourage you to read our reviews on ***, ***, ***, and testimonials on our websiteWe will do whatever it takes to satisfy our clientsWe wouldn't be able to be in business this long if we didn't support our clients

Well, his version of what was said was incorrectHe called us, screaming at our store manager, saying that he had a failure and that we had installed the wrong hitchWe double checked the part number that we installed, and verified that it was correctThe hitch we installed required us to drill
all holes in the vehicle frame to install itUnfortunately, these holes did not line up with the holes from his previously installed hitch(which I believe was bent because he had put too much weight on it)When he was told we installed the correct hitch, he said that we weren't supposed to drill any holesWe reconfirmed that yes, we were supposed to drill all of the holes out per the instructions from *** ***At that point be became more upset, yelling and talking down to our store managerHe was hung up on at that pointHe called back to yell at our store manager's boss, which is me. I reconfirmed that we installed the correct hitch and told him his problem was likely caused be over-loading his trailerHe flipped out, telling me we should not have installed that hitch and that it was a bad designI told him we installed a specific hitch from *** ***, the largest and best hitch manufacturer in the USI told him that he was not an engineer and that he doesn't design hitchesHe then informed me he was a mechanical engineer and knows how to do everything in regards to building thingsI informed him that he was not a hitch engineer and does not do that for a livingFurthermore, he doesn't have the design and testing tools that *** uses for all of their partsHe yelled at me moreI told him he needs to contact *** ***Then he threatened to sue me, at which point I told him to go F* himself and hung upI do regret and apologize for using those wordsI was tired of being bullied on the phone and let my emotions get the best of me. Ultimately, he's trying to pull to much weight with a 25-year old vehicle that can not handle the loadHe thinks he knows more than the actual designers & manufacturers of the hitchWhen we proved we installed the right hitch, all of a sudden it became the actual installation, not the hitchOh, and both installers that worked on his vehicle are minorities of different races that have been with our company for yearsI'll let you figure out why he thinks one was incompetentI'll gladly refund what he paid for the hitch installationI'm not going to pay to repair damage incurred by over-loading a trailer

Thank you for forwarding this client's additional comments, which we take very seriously.We refer back to our original response in that we honored and fulfilled our contract, delivered a professional resumé with minor spelling errors of industry specific words, which were correctedAs previously stated, any changes or revisions at the client's request will be accommodatedThat is what our service is all about.We are quite disappointed reading some of this client's additional comments which are inaccurate and do not represent our services rendered to this client, nor our communications with this clientMsJstates that we lie to our clientsWe do not lie to our clientsMs*'s comments are maligning, slanderous, misleading and not truthful, which make her cornments actionableAlso, our competitor and English teacher she refers to could be involved, We can dispute each and every detail of the claims that this client has made but the bottom line is simpleThis client requests a full refund for services rendered in a professional manner according to the contract that was agreed uponThis client has in her possession a strong, effective, professional written resume that meets and exceeds all industry standards.Ms*stated "Can & Jarred Fruit" is incorrect and we changed “Can" to "Canned," yet we copied the title from the resumé she provided to us (see attached) which listed her title as Sales Strategy Analyst - Can & Jarred FruitMargo was changed to MangoShe also states that *** *** was on her original resuméOn the two resumés she provided to us *** *** is not listedYou have a copy sent by her and you will find *** *** is not listed on her previous resumésThe only companies listed are *** ***, *** *** and ** *** *** *** came from our notes but we listed it as *** *** according to her pronunciationMs*also claims that the number of bullets listed for each position should be consistentThis is incorrect as some positions warrant more data and highlightsIn her most recent resumé that she provided for us, the *** *** position has one bullet and two squares, the first *** position has three bullets, the second *** position has four bullets, *** *** has three bullets, the first *** position has two and the second *** position has four bullets.As previously mentioned, AAA *** stands behind its servicesWe have a long standing reputation in this business and we would never allow a client to be dissatisfiedAgain, this client is welcomed and encouraged to contact our office any time to go over the resumé and make any changes/revisions or even rewrites if this client desires at no costOn March 8, we sent this client a revised/updated version of her resuméBefore finalizing/printing the resumé, we do a final proof to make sure no errors slipped past us.However, we cannot accept this client's request for a refundWe strongly believe this client wants a free resumé and has buyer's remorse.We respectfully request the Revdex.com to close this complaint and welcome any other feedback to assist in this process.It is our understanding that the Revdex.com is offering arbitrationThis client recently filed a complaint with her credit card company to reverse her chargesHer own credit company's decision to refund or not should be the deciding factor in lieu of arbitration.We are trying to keep this response as brief as possible by not covering every misleading comment by our clientIf requested by the Revdex.com, we will address every allegation and we will respond.Sincerely*** ***AAA ***

I am writing this letter in response to the letter sent to you from *** ***, a former guest at the Days Inn Austin/UniversityLet me first emphatically deny any and all allegations of fraud or any other ill treatment Mrs*** states in her letterI would also like to go on record
as saying I feel this entire complaint is motivated by racism in that Mrs*** didn’t like the fact that the entire staff at my property is either Latino or of African descent and she was upset because she could not be booked in the one ADA/Wheelchair Accessible room we haveMrs*** showed hostility toward everyone on the staff her entire stay while we tried (as we do with all guests) to be courteous and provide excellent serviceI in no wise threatened, was unprofessional or yelled at Mrs*** during our many encountersI simply refused to argue with her when she appeared to not want to hear what I had to say when she’d accuse myself or my staff of wrongdoingI will also reply to each issue she presented in her letter of complaint.First, let me say that *** *** did not take Mrs***’s credit/debit card into another room during her check-inThere’s no reason why he would do thatWe swipe the guest’s card at the front desk in front of them at check in and hand it back to them immediately *** informed the guest at check in that we would not be able to honor her request for an ADA/Wheelchair Accessible room when she arrived because that particular room type was already booked and occupied by another guestShe then asked for a room downstairsMrs*** knew because of graduations and conferences during her stay we would be sold out or at high occupancyThe best we could do was give her room as it was downstairs and close to the front officeMrs*** was given the room type she requested per her reservationThere were no special comments or requests saying she required an ADA room. I explained to Mrs*** when she asked about our ADA compliance that per the Americans with Disabilities Association AND the Days Inn Brand Standards manual that being a room motel, we are only required to have one (1) room that can accommodate a person with a wheelchair, having shower bars, lowered peep hole, roshower with optional shower seatWe are also required to have three (3) Accessible parking spaces (we have 4), and one (1) ramp leading to lobby entranceShe even called the Austin City Health Department to report that our entrance doors were too heavy for a person with a disability to open and we are not in compliance with the lawThe Health Inspector came out and inspected room (the ADA room), acknowledging we are in compliance with the shower bars, roll in shower and shower seatHe manually tested both our entry doors to assess their weightHe denied her claim and said our hotel is in compliance with all standards including signage, entry ways, and in-room requirements. As it relates to her having to request supplies for her room every day, it turns out Mrs*** was getting the required amount of soap (bars), shampoo, conditioner and lotion (bottle each) each time room attendants were allowed in her room for serviceI informed her when she asked about this that if she needed extra supplies, I’d be more than happy to have the room attendant leave extra supplies in her room dailyAfter receiving that complaint from her, housekeeping was sure to leave extra supplies for Mrs*** and her husband. I believe the turning point for Mrs***’ stay came when she told me a representative from our franchise holder, Wyndham International, called her and asked her to do an evaluation of our property since they were extended stay guestsShe presented me with a list of things she’d found during her “evaluation” and stated she’d taken pictures of eachSince our property was up for Quality Assurance Inspection, where a certified inspector comes from the brand, I decided to contact our inspector to see if the standards for the inspection had changedShe said they hadn’t and Wyndham corporate wouldn’t call a guest to do an inspection. I contacted Mrs*** and asked for the name of the person who contacted her as I would like the opportunity to formally reply to any issues that came up and complete an action plan of correctionShe said she would not give me that informationI asked if I could come to her room and see the issues she’d put on her listShe agreedI told her I would come down to the room after checking out the guests I had at the front deskUpon going to the room with my Housekeeping Supervisor, we asked to see the deficiencies on her list…There was no condom or condom wrapper under the bedThere was no lint or dust caked up on the AC filter (we clean them weekly)There was no dirt/dust on the floor (or dirty socks she said she had from walking on the floor)No broken toilet seatNo covered or filled peep holeAfter seeing there was no basis to her complaints, I asked the Housekeeping Supervisor if she would personally clean the ***’ room for the remainder of their stayShe agreedI then told Mrs*** I’d talked to the Wyndham Quality Assurance department and they said no call has ever been made to a guest for an evaluationShe started yelling at me and Ashley (Housekeeping Supervisor) at which time I told her I would not be yelled at for trying to help her and we left the room. To address the complaints about trash and loud noise, etc… We are a small, room, exterior-corridor property off the very busy Interstate We are one mile north of downtown and miles east of University of TexasOur motel is very busy, especially on weekends and special eventsWe have a very well trained housekeeping and maintenance staff that ensures the cleanliness of our property inside and outside of the roomsIt is not uncommon for our maintenance men to empty the trash at the end of their day and come back the next morning to trash cans full of of discarded guest items like food and beverage containers, etcThe maintenance staff comes in at 8am and the housekeepers at 10amSo there is an 18-hour period where there is no one here to take the trash to the dumpsterThe trash in the alley between our building and the day care center next door is normally cleaned by the city when we request. On the day of the ***’ departure, Mrs*** told me she had three charges on her credit/debit cardI looked in our system, and showed her where we charged her card twiceI explained to her that for extended stay guests, our system automatically settles their account every seven (7) days during the night audit processI printed a copy of her receipt showing her the two (2) charges that were made to settle the room and tax chargesShe insisted there were threeI tried to explain to her that if there was a third “charge” it could possibly be an authorization for the room and tax and that it’s customary for us to get an authorization on each credit card at check inI further explained the authorization drops off the account after days and any monies being held are released back into the accountI assured her not only have I been in the business years and have been handling these issues for a long time, but I have been banking with USAA for years now and I’d be happy to talk with them on her behalfShe became more aggravated and warned me that I was going to be in big trouble and a law suit was going to be filed against meAt which time, I told her since she said “law suit” I could no longer talk with her about this matter as it is now a legal issue and she’d have to have her attorneys contact our attorneysPlease see the attached guest folio for Mrs*** showing only two charges to her credit/debit card. Lastly, as for the contractor situation… Mrand Mrs*** were informed (as all guests were informed at that time), that we were completing our renovation and contractors would be going in and out of the rooms installing brand new furniture and closetsThere was even a letter posted at the front desk for all to read during check-inMrs*** refused to let our contractors come into the room, so they came to get me to help themWhen I went down to the room, Mrs*** was livid that I, the General Manager, was allowing the contractors access to the room to finish their jobShe threatened me again with a law suitI then began to only address Mr*** who was most gracious and cooperativeI offered to help him hang their clothes back in the closet when the new one was installed, he told me it was okay and that he would handle itI then heard Mr*** ask Mrs***, ‘Why do you act like this every time we go somewhere? Just stop it!” In closing I’d like to reiterate, at no time did I or my staff treat Mrs*** poorlyWith every complaint she brought to our attention, we tried to be accommodating and correct the issueProblem is, when we investigated her issues, they proved to be without merit or non-existentShe only became more agitated when we questioned her or tried to explain how things were done on propertyIt’s very sad that Mrs*** did not enjoy her stayEven at the height of her displeasure, I offered cancel the remainder of her reservation without penalty, and help her find a hotel where she would be satisfiedShe declined. Thank you for informing me of Mrs***’ complaintI hate to have to defend the integrity of my staff and my business in this manner, but I guess it goes with the territory. Please let me know if there is anything further I can do. Hospitably yours,*** ***

Complaint: 10762136
I am rejecting this response because:My cat does not have fleas. She has been seeing a vet over the past month due to having congestive heart failure and he would vouch for that. This was a bed bug that bit me, I have a doctor who looked at the bites and agreed. I not only have photo evidence but also have a video indicating that this bed bug was in the room that I stayed in at this hotel (Days Inn University Downtown). I will try to find a way to provide this video to the Revdex.com, as I unfortunately cannot upload it to this message. Your unwillingness to refund a total of $150-300 is uncanny. The fact that you're accusing me of making this up is beyond ridiculous and the most unprofessional customer service I've ever experienced in my life. I have no reason to make this scenario up. Anyone can get on Yelp.com and read the many other horrible experiences that guests have had at this exact hotel. I will not accept anything other than a refund for the nights that I did not stay at this hotel due to being bitten by bed bugs. 
Regards,
[redacted]

Initial Business Response /* (1000, 8, 2017/06/02) */
Mr.[redacted] purchased 2 containers from us and asked for them to be modified. He also needed crane work done to place them. We asked for a weeks notice to deliver the units so we could meet the crane there. We are happy to deliver the units as soon...

as he provides us a date. [redacted] is a separate company that we refer business to and have for years. AS far as us owing them money, if this were true, it would be between us and them. We have used them for years and will continue to for many more years to come. There are many capable crane companies to choose from if Mr. [redacted] does not want to choose the one that we always refer. All we need is a weeks notice and we will deliver his containers. We are only open Monday-Friday.
If there are any questions or to give us the date for delivery, Mr. [redacted] is welcome to email us.
[redacted]
Initial Consumer Rebuttal /* (3000, 11, 2017/06/06) */
[redacted]Document Attached[redacted]
We have tried to contact him on multiple instances. I have had my Military JAG office to even write a letter to him which is attached. So we have tried email him and we have prof of calls, texts, and email with no results. Even now he has not called me back or attempted to make this wrong right. Since he has refused to contact me I have had to go another rout in order to maintain my build time line. This matter is NOT resolved. I want my money back.
Final Business Response /* (4000, 16, 2017/06/21) */
Contact will be made directly to the number on the letter. We do our best to service our customers. Again we will be contacting directly to the contact information on the letter. Thank you

Initial Business Response /* (1000, 5, 2016/05/19) */
[redacted] did want us to build a unit for him. Our production is behind schedule. He did ask for a refund and I stated that We would issue it to him. I also stated it could take up to 30 days for the refund to be issued and sent. He is...

getting a refund in full. I have answered many calls from him and told him the same thing each time. You will receive your refund on or before June XX XXXX.
[redacted]
Owner
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband, [redacted], was told today by [redacted] that his office manager took care of the refund 2 days ago. During the call today, [redacted] did mentioned that at one time when he issued a refund to another customer it did take 30 days but he said it only happened once. He never mentioned today or previously that a refund would take up to 30 days. When [redacted] made the deposit to [redacted], it was done by bank transfer and arrived within 24 business hours. There is no reason the refund should take more than 24 business hours. [redacted] asked [redacted] for his office manager to send proof that a refund had been issued. [redacted] told him that once his office manger returned from lunch, he would have them submit proof that a refund had been submitted via email. That proof has not arrived. The first call made by [redacted] to [redacted] regarding the work on the storage container, [redacted] told [redacted] that he would have to check on the status of the storage container and would call [redacted] back later that day. [redacted] never received a call back. [redacted] called him 2 days later and [redacted] told [redacted] the same thing, he would have to check on the status of the construction of the storage container and he would get back with [redacted] and if [redacted] did not hear back from him within a hour for [redacted] to call him back. [redacted] never called [redacted] back. [redacted] called [redacted] and got his voice mail. [redacted] did not call [redacted] after that. [redacted] called [redacted] after that day since he had not heard from [redacted]. It was not until at least the 3rd call or later that [redacted] admitted there was a problem and the work on the container had not even been started. After the first call from [redacted], and if [redacted] did indeed check on the status on the work on the storage container, [redacted] knew at that time the work had not been started and he should have told [redacted] this when [redacted] called him back the second time. Understandably things happen but the refund process should not take over 24 hours and [redacted] has repeatedly mislead [redacted]. This has put us in a bind as we need that money in order to purchase another storage container from another business.
Final Business Response /* (4000, 9, 2016/05/20) */
[redacted],
I am sorry that you feel this way. If this purchase put you in a bind as you stated, that is not the fault of ours. I stated to you that we were running behind schedule. I also gave you the new estimated completion date of your unit. I DID NOT say the company was having problems. That is a flat lie from you that you are spreading! I also stated that we would refund your money and it could take up to 30 days for the refund process to be complete. I also stated to you that I would not charge you the 10% cancellation fee, for no reason other than to be nice.
This is the only formal request I will be making for you to please stop spreading defamatory comments. You are posting false statements on the internet and you said that you have contacted the city attorney about us. This is totally unnecessary because it will not speed up the process.
Trying to force the issue by being a bully to us will not speed up the refund process either.
You submitted a verbal request for a refund on May XX XXXX. As stated in the numerous emails and phone calls that we have had, You will receive your refund within 30 days of that date.
Final Consumer Response /* (4200, 13, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When you are not honest and not up front with your customers it can create an air of distrust. When I called you after the time had passed [redacted] the storage unit was supposed to have been delivered you told me you would have to check on the status and you would get back with me. You also told you you were having problems with employees and I believe you said some had quit. You did not call me back to tell me what the status was on my order. I called you back 2 days later and you again told me you would have to check on the status of my order. Had you actually checked on the status the first time I called, you already knew the work on my storage container had not even began. You should have told me at that time but you did not. You told me you would call me back and if I did not hear from you in a hour to call you. You did not call me back and I called you and I got your voicemail. I left you a message and you still did not call me back. It was not until further calls that you finally told me the work on the storage unit had never began. You told me it would not be started until the beginning of June. You never gave me an estimated completion date only an estimated start date. It was during that conversation I asked for a refund. You were in breach of our agreement as you had not delivered the storage unit as agreed. I was pleased when you said you would offer me a refund. I sent you a email on that day, Friday May 13, which had my banking information which you would need to do a refund via a bank transfer, which is the same method I used to send you my deposit in April. On Tuesday, May 17, I called you because I had not received a refund. You stated to me that you had not received my email with my banking information. You asked me to send it again while we were on the phone. I sent the email again. You confirmed you had received it while we were on the phone. You said you would have it taken care of. You never mentioned it would take 30 days to get a refund. You did not mention any type of time frame. I assumed you were going to issue a refund in the same way I sent you my deposit, a bank transfer which takes less than 1 business day to complete. That is why I called you again on Thursday May 19, because I had still not received a refund. It was during that conversation that you mentioned it could take some time and that once it took 30 days for a customer to get their refund. You also mentioned that your office manager had taken care of it on Tuesday. I was skeptical because the way you explained the refund being done via your computer and once it hits your bank's computer, takes time. You said that sometimes it takes longer than other times. Had you told me that you were not going to issue me a refund via a bank transfer then I would have understood. But again you were not up front with me as to how you were going to issue a refund to me. If we are discussing bank transfers as the way of issuing me a refund, you should have at that time told me you were not doing a bank transfer. I did not understand and I asked if you would have your office manager send me confirmation that she had issued the refund since you stated she did the refund on Tuesday, May 17. You said you would have her send me the confirmation when she returned back from lunch. I did not receive the confirmation from your office manager or from you. As of today, May 23, 2016, I have not received any type of confirmation that any refund has been initiated. This was yet another instance where you did not follow through or you were being dishonest. As there has been numerous times when you did not follow through or were not honest, I can only assume you were not telling me the truth about the refund. It would be easy to resolve this issue if you would just forward me confirmation that a refund has been initiated.
Had you dealt with me in a professional and honest manner we probably would not be having this conversation now. Your repeated actions created a situation where you could not be trusted. You should have been honest with me from the beginning. If a refund has been initiated as you said it has, why have you not sent me confirmation like you said you would? Because I did not receive the confirmation you said you would send to me, I felt I had no other choice but to contact local authorities to look into the matter for me. You have not been honest and I do feel like I could be a victim of fraud. You have not given me any reason to feel otherwise. You made false statements in your response to the complaint with the Revdex.com and you made false statements in your email to me on may 20. You never mentioned anything about a cancellation fee until your email may 20. It is possible that you have confused my conversations with conversations you had with other customers and have some of your facts mixed up. But I do not know your true intentions. I have not made any comments that are not true. My only intention is to get my money back.
I hope to get this matter resolved as soon as possible and I appreciate your attention to this matter.

Initial Business Response /* (1000, 5, 2017/02/10) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
There was a error on our part and shipped out the containers that were suppose to go to this customer. We appoligize for this...

and will have his units ready to ship this week. I will personally be in contact with the customer and relay all the information to him. Thank You.
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2017/03/06) */
We have given [redacted] over 3 weeks to respond. We have also sent an e-mail to him. He has failed to respond with a phone call which he said he would do in his e-mail and he has also failed to respond to our e-mail. What is our next step? We thought to give him time as his e-mail sounded sincere. Thank you for your help.
Final Business Response /* (4000, 17, 2017/03/22) */
Units have been provided for pick up. [redacted] has been provided the needed numbers and information for him to pick up the units.
It is up to the customer to pick up and deliver them. We consider this issue closed and completed.

Initial Business Response /* (1000, 6, 2017/04/06) */
We have spoke with [redacted] And her husband on numerous occasions. The 9000# container that they ordered was delivered to the wrong customer. There was rain and we were unable to pick it up and move it to their house due to the ground being soft....

We have made numerous attempts to get it out but were unable. We have communicated with them. We have apologized for the delay.
I received confirmation that the unit has been delivered from our driver.

Initial Business Response /* (1000, 9, 2016/08/15) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@americanprideindustries.net
This customer has received their container.

Initial Business Response /* (1000, 10, 2017/03/23) */
The customer received the pick up information on February 14th when I received it. He had his driver pick it up from the location on February 20th.
Customer had received a larger container than ordered because the smaller ones were on back...

order. He was charged $1800 and received a container that was valued at [redacted] This was agreed upon before the complaint was filed with the Revdex.com. Customer reversed the charges on his CC after the container was released to him according to our bank info. Customer said he would give us another CC#It is our policy not to take another CC in this situation. Customer said he has sent out a check for payment. We are awaiting the check. Once we receive it, I will update this to account paid in full.