PNC Financial Services Group, Inc.

Review: PNC bank has put me in financial turmoil. They charged my account $36.00 dollars four times in a day causing my account to go negative $160.00, leaving me no money. I asked if they could refund it as I never charged things to cause it it go into the negative. They took no responsibility and offered no assistance in helping me.Desired Settlement: I would like the $160.00 refunded and for my account to close. . Even if I can't get the money back I want the account closed.

Business

Response:

No signed authorization from customer to release information. Resolved with customer directly during telephone conversation 040914. **

After one month of waiting for PNC to help me and take some action to correct a 3.5 year error on their books, I have only received one call and absolutely NO AFFIRMATIVE ACTION. They have ruined my credit rating immediately after my divorce and now again are reporting false information and not honoring a court ordered paper. Why worry about paying my bills on time and building good credit when you have a large inadequate corporation to ruin your credit for 3.5 years?!

I will tell everyone to stay away from this business and had it not for being that I have too much already going on in my life I would contact an attorney for a class action lawsuit for defamation of my credit that I am attempting to salvage.

Review: I closed my PNC bank account in 2011 when I moved to New York City. Two years later, my parents began receiving mail addressed to me, stating I owed PNC Bank $62.21 for overdraft charges. This was a surprise to me, because I was under the assumption I had no accounts with PNC. When I went to a branch to get more information they were not helpful. The branch manager told me I would need to call their 800 number, where again I was not helped.Desired Settlement: I would like to be reembursed the $62.21 I had to pay the bank and also ensure this will not affect my credit history and or report.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted] on February 3, 2014. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I opened an account with PNC in August and was promised a promo credit if all requirement were met. When I didn't see this on my monthly statement and was told the promo code was not applied at account opening. When I went to a local branch and was able to produce the original coupon with the promo code listed on it, I was told the billpay requirement was not met. Why does the story change?Desired Settlement: I would like the promo credited to my account.

Business

Response:

A written response was mailed to the customer on 2-19-2015.

DLS for GS

Review: My wife and I financed a new vehicle through PNC approximately two years ago while stationed on [redacted], prior to relocating to [redacted]. We have decided to sell our vehicle to another Service Member who is financing the car through Service Credit Union.

Issues/Review:

1. The first call we placed to obtain information on what we needed to do for this transaction we were told the buyer's bank can tranfer the payoff amount directly to PNC. When the time came, we find out PNC does not accept bank to bank wire transfers, which meant the buyer's bank was forced to cut and "snail mail" the check to PNC, which delayed the transaction.

2. We wanted the title to be sent to our address in [redacted] vs our old address in **. We were informed the address change request needed to be done in writing, so I drafted the request and sent it to the address I was provided. After 4 weeks, PNC claims they did not receive the request. So, we asked if this request can be faxed instead, which it could, so we did. I called the following day to ensure the fax went through, in which I was told it did and the address will be changed. I called a week later to ensure the address was changed, and I was informed it wasn't. I asked the rep to reference the fax I previously sent, and I was told the fax was never received. I demanded the address be changed immediately, and the rep ensured the address change will reflect in their system by Monday, which is today, 2 Feb 15. We'll see!

The buyer is getting inpatient, and I cannot blame him. PNC confirmed they received the payoff check, but they need to wait 14 days before the check clears. WHAT????? The final straw will be if they end up mailing the title to our old address, delaying what supposed to be a simple transaction.

3. The service reps are trained to be "nice" but their sarcasm oozes through the several coversations I have had with the different service reps. They sound miserable.

I will never use, or recommend anyone to do business with PNC. Worst experience ever.Desired Settlement: An apology and change the following policies:

1. Changing address policy.

2. Adopt the capability to accept bank to bank wire transfers.

Business

Response:

March 5, 2015Dear Ms. [redacted],PNC Bank has responded directly to the customer regarding his concern. Written correspondence was sent to the customer on March 5, 2015.Please feel free to contact me if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Verbal loan rates promised not given, even after paying the $475 appraisal fee to support home equity. A couple months ago I submitted a loan application for a HELOC (home equity line of credit), based on the verbal conversation with a PNC representative. He stated that if my credit was excellent, which it is, and my home equity loan to value was 80% or less, then the rate would be 3.74%. I could further reduce it to 3.49% by opening a PNC bank account and linking it to the loan. After doing a "desktop" appraisal, which means they look at county property tax records as comps only, they approved my loan but at a higher 3.99% due to the loan to value was over 80%. Upon discussion with the loan representative, she told me if I paid for a full appraisal and the loan to value was less than 80%, then I would qualify for the orginal rate quoted.I sent them a check for $475 for the appraisal based on this 1/4 point rate drop desired and awaited the finalization. My home appraised within $4k of the needed value to meet the requested loan and the 80% LTV needed for the reduced rate. When the loan rep called to set up a closing, I pointed out that I wanted to adjust the loan down to meet the 80% LTV, as I was under the impression that I got hit with the higher rate due to them slight amount over 80%. I was then told that there was no correlation and that the rate would not change even if the LTV was less than 80%. She then proceeded to tell me I had never brought up the rate issue, which was the ONLY reason I forked out $475 for the appraisal. Needless to say I am not happy with the overall experience, their representatives, or their loan process. I have WASTED $475. How scummy can you get?Desired Settlement: Actually, I want a refund and an apology. Not only was my $475 wasted on this process but a LOT of my time.

Business

Response:

March 4, 2015

Dear Ms. [redacted]

PNC Bank has responded to the customer's concern. A copy of the response letter, which was mailed to the customer on March 4, 2015, is attached for your reference.

Please let me know if you have any further questions regarding this matter.

Sincerely,

Executive Client Relations

Enterprise Escalation Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response received by PNC further supports my original complaint. I did request and agree to pay for the appraisal. However, this was based on the contengent "lowest rate" (1/4 point decrease) if my home FMV met the 80% LTV. No minimum loan amount was EVER discussed as a contengency of this "lowest rate", but rather only the 80% requirement. Upon receipt of the appraisal I requested the loan to be dropped below the 80% threshold to meet the STATED requirement for the lowest rate. This would $196,800, only $3,200 from the original $200k I indicated as my intended loan. When I called and requested this decrease, I was rudely told that there was no available "lower rate" no matter my LTV (80%). Had I been ever been told about a minimum loan amount, I would have not began the loan application process with PNC. I was very clear from the start and have a strong financial background, so I pay attention to details relevant to the outcome. Please have PNC provide proof that they provided this minimum $200k loan balance requirement for the "lowest rate" was provided during the loan application process, at any point prior to the appraisal payment. Otherwise, I will gladly share my story with my friends, family, clients, colleagues and any others that bring up PNC, as I am sure they will be interested to know that one must be omniscient to properly apply for a loan with them.

Best regards,

Review: On Monday March 17th 2014 I utilized the online banking feature PNC offers to its customers. At my initial sign on I had two pending transactions which were already deducted and reflective in my available balance of $14. Upon signing on the next morning I learned that my account had been assessed two overdraft fees for the pending transactions from the prior day. I immediately contacted PNC and questioned why the information I obtained from their website was inaccurate to what the representative was explaining as to why the fees were imposed. After having no resolution the gentleman, whose name I believe to be [redacted], said a manager would be contacting me. After not hearing from anyone I decided to call back at which point the service representative stated I would need to call back once the fees posted to my account. This morning, March 19th I spoke with [redacted] who also assured me a callback, which never occurred, and [redacted], a branch associate. Both associates informed me,to my dissatisfaction, that the balance shown online may not be accurate if charges from the vendors have not been submitted for payment. I proceeded to express my discontent with their practices and failure to provide customers reliable and accurate information. I was penalized $72 in charges which were a direct result of their miscommunication.Desired Settlement: I would like my account credited the $72 in overdraft charges which I feel were unfairly imposed.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted] on March 20, 2014. We have evaluated the information and spoke to client regarding the Overdraft Fees that were assessed on her account and issued a credit of the Overdraft Fees in the amount of $72.00 on March 20, 2014. Ms. [redacted] is aware of the resolution and has my direct contact for any further concerns. If you have any additional questions, please feel free to contact me at ###-###-####.

Executive Client Relations

PNC Bank, N.A.

Review: My account was overdrawn on a Friday. I work 2 jobs. When I got home, which was after 10pm, I made a mobile deposit of enough funds to cover what had come out. I also made a deposit in another bank for the same reason. That second one went right in, no problems. Apparently, PNC has a 10pm cutoff for deposits, so my deposit did not go in until Tuesday!!!! Thus, I was charged and overdraft fee. I spoke with a customer representative and explained my problem. She gave my number to her manager. He called back and continued just to repeat that the fee could not be removed even after I asked to speak with his supervisor, he said "the fee will still stand". POOR customer service. I want the overdraft fee removed so that I can leave PNC bank as we have never had a good experience with them. In fact, we get charged a $7 fee every time we use a teller at the bank! What kind of bank is that?!Desired Settlement: Reverse the overdraft fee

Business

Response:

March 7, 2016 PNC Bank, N.A. responded to [redacted] March 7, 2016, and considers this matter addressed. Thank you, Meghan J[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: PNC Bank has stolen over $400.00 in overdraft fees. It is plain old fashion stealing from their customers. If you charge an overdraft fee & subsequently the overdraft fee charged causes another overdraft fee and continues until you are swimming in overdraft fees. When I signed up with PNC bank I PRECISELY asked to not allow charges to go through if funds are not available. I have never had a problem with overdraft fees until joining PNC Bank. It is OUTRAGEOUS. THEY PLAIN STEELING. I am a disabled American and cannot afford to be swindled out of my disability payment. Gosh Darn! Do you know how hard it is to live day to day with your right side paralyzed. Very emotionally disturbing and then have to go from making 65k to making 12k. Very difficult then to have reputable institution try to justify plain old stealing. This is why America is always on the brink of collapse. I made a copy of this and posted in a forum TWITTER, FACEBOOK AND WHAT EVER PLATFORM I CAN FIND. I WILL FIND OTHERS WHO I AM SURE ARE GOING THROUGH THE SAME.Desired Settlement: I want every cent returned and my account placed in a status where money is charged if money is available.

Business

Response:

This letter is written in response to your correspondence regarding Mr. [redacted]. PNC Bank sent a written correspondence to Mr. [redacted] on November 12, 2013 to the address on file with the bank in regards to the concerns expressed in Revdex.com Case #[redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

Officer / Customer Relations Manager

Review: I made a deposit over the weekend2/14/16 and not thinking about the holiday Monday was simply making a deposit. The funds were partially credited and the balance was credited until Wed 2/17/16. I had a check come thru and I was charged a fee of 36.00 because all of my funds werent clear. I do not agree with the bank to hold onto funds when it will affect a transaction. I made the deposit in good faith an do not feel I should be charged a fee.Desired Settlement: Refund of the 36.00. I think there should be a different solution to this delay in deposits for the holidays because when people make deposits I dont think like myself they are looking ahead a the calender thinking about the holiday when making a deposit.

Business

Response:

PNC spoke with [redacted] on March 4, 2016 and considers this matter addressed.

Review: I mailed my first rent check to a rental company and they deposited the check early and it was going to be returned. This was on Friday. I immediately deposited money in the account to cover the check. I called the bank on Saturday they said it shouldn't be a problem the branch manager just has to file a form by noon to redeposit the check on Monday. So I called the branch first thing 9:00am The clerk said immediately sorry cant be done already sent back I explained it could be done I needed to speak to the branch manager and it was important this had to be done by noon Never received a call back so I called again at 10:00 clerk said sorry it was to late and could not be done. Again I asked for a call back, in the mean time I called THE Escalation department back and they said it could be redeposited. So I called many times No answerby 11:00 I called the escalation department back again and was put on hold for over 30 minutes now. I called the bank back on my cell while I was on hold and the Assistant branch manager assured me that the manager took care of it and the check was paid. So I hung up with the escalation department. At 1230 I looked at my account and the check amount was credited to my account so I called the manager back again This time after 15 calls to that Branch I spoke to the branch manager. She was very snippy and said Well, unfortunately I was told the wrong thing to do and the check was returned. I said Unfortunately, that's all you have to say after I called 15 times and stressed how important this was and spent 3 hours from my work trying to get this resolved, I said this is devastating I am filing a formal complaint. She was so rude told me the money should have been in there and hung up on me. Next thing I know she closed my account and 3 days before Christmas I have no money because my direct deposit was sent back to my employer This is an abuse of power and whistle blower act

Product_Or_Service: Banking accountDesired Settlement: DesiredSettlementID: Billing Adjustment

The returned check cost me 50.00 She could have simply redeposited and since she closed my account there was no way to transfer money in my other accounts to cover items coming in. Now the bank is charging me overdraft fees and daily fees on an overdrawn account when I have no money because the waited 4 days to send my money back to my employer which now will not issue a check until tomorrow 2 days before Christmas This vindictive branch manager should

Review: Have made numerous call to this company with no resolutions for over a month. They have not refunded all monies to my account. Continue to get the run around. Customer service is very poor. They don't know what each other are doing. Notes are not keep well.Desired Settlement: completion of refund

Business

Response:

PNC Bank, N.A. responded to

[redacted] on 1-6-2016, and considers this matter addressed”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called PNC in regards to by Business checking account for overdraft fee's that were put on in error. I called into customer service and spoke to a female representative. I explained that three $36.00 fees are inaccurate and there should only be one $36.00 fee. Two of the transactions had the available funds to cover the charges that came through. She then explained how the system works stating, " all pending charges come out at the same time." After she explained I then voiced my frustration and she we very nice and transferred me to a supervisor[redacted]. I again explained the situation and what I was seeing on PNC's website under my transactions. [redacted] then explained the way then system works completely different then the previous representative. We then argued back and forth, meanwhile he changed is story on the how the system withdraws funds several times throughout the conversation. I stated the two charges posted on the 2/13 and one on 2/14. The charges that came out on 2/13 funds were available on in the bank as well as online. He explained the the charge that posted on 2/14 came out first before the 2/13 charges. I asked how is that possible considering that it posted the day after the other two. I disagreed that the three $36.00 fees are not valid only one is. I ask to escalate this to his supervisor[redacted], and [redacted] refused to let me speak to him. The entire conversation was recorded by PNC on 2/20/14 at 5:30 pm.Desired Settlement: I would like the two $36.00 fees refunded as well as the daily fees for the account being the negative.

Business

Response:

February 28, 2014

Dear Ms. [redacted],

PNC Bank has resolved the issue directly with the customer.

Please feel free to contact me with any questions you may have regarding this matter.

Sincerly,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: PNC Bank's mortgage division has held up a property sale for over 3 months because they have failed to complete their end of the documentation required. They hold a $12,500 lien on a short sale property that I am purchasing [redacted]) but have taken a ridiculous amount of time to review and sign the required paperwork. They have set forth their own deadlines for completion on three separate occasions and have failed to meet each one. All other parties involved in this sale are eager to complete the transaction, and have been for months. PNC's failure to provide a signal signature needed to finalize the process is unacceptable and, frankly, embarrassing as actions of a national financial institution.Desired Settlement: For the company to complete the documentation. Merely requiring a signature

Business

Response:

January 5, 2015[redacted]

[redacted]Re: Revdex.com - Case Number: [redacted]Dear Mr. [redacted]:Please allow me to respond to your complaint filed on December 1, 2014 with the BetterBusiness Bureau (“Revdex.com”), regarding a short sale on a property PNC Bank, National Association(“PNC”) has a lien on. I appreciate the opportunity to address your concerns.For privacy reasons, PNC cannot provide information regarding an account that you are notassociated with. I have attempted to contact you by phone and through email and have notbeen successful.Thank you for allowing me to clarify our position. Should you have additional concernsregarding this matter, please contact me directly at ###-###-####, extension ###-###-####,Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m. Eastern Standard Time.Sincerely,[redacted]

[redacted]Executive Client RelationsEnterprise Escalation GroupCC: Revdex.com Case Number 10324170

Review: PNC promoted a $150 cash reward if you openA new account and have deposits totalingA minimum of 1,000 w/ a bill pay set up. The Contractor hired to sell this promo misleadsThe consumer by stating that although theFlyer states you'll receive your bonus within30-60 days that that's really not true. The fundsAre placed into your account a day or twoAfter those minimum requirements are met.That actually happened for my co-worker but whenIt came to my account they said that I mustWait 90 days even though all of my paperworkWas submitted before my co-workers. SheReceived her bonus as he stated. But, I was told thatI had to wait 90 days and that they couldn't over ride whatThe back office does... Instead they said that they couldIssue me a gift card.Desired Settlement: The $150 cash that was promised me.Not, in 60 or 90 days but immediatelyAs promised before I agreed to open anAccount.

Business

Response:

PNC has responded directly to the client. No release was provided.

Review: thiWes is a follow on to the complaint submitted today by my spouse [redacted]. We both received offers of a bonus of $100 to open a new PNC visa card. A copy of one of the letters was attached to her complaint, and in my case, the bank has acknowledged in reply to my numerous emails that I have met the requirements, but so far, the bonus has not been awarded, We each opened our own credit card accounts with our own funds, and we each met the spending requirement, What is the bank's problem with follow through??Desired Settlement: posting of 100 credit to my card statement

Business

Response:

PNC received a Regulatory Complaint through the Consumer Financial Protection Bureau from Mr. [redacted] regarding the same concern. PNC will respond to the customer through the Regulatory complaint.

If you have additional questions, please contact me at ###-###-####.

Sincerely,

Officer, Executive Client Relations

PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of today., PNC has not responded to my complaint, either via the Revdex.com or the regulatory agency, I still cannot understand the bank failing to adhere to the terms of a promotional offer for which the stated qualifications as stipulated were more than adequately met, and yet, despite two complaints (the Revdex.com and the CFPB), the bank has not deposited the bonus offer in my account, nor has it said I did not qualify under the terms of the offer, I might also add that the regulatory agency seems to have a number of similar complaints of a similar nature from others, This is simply a matter of false advertising, and I do not understand how the Revdex.com can give PNC Financial an A+ rating, I have received numerous replies from the bank that this matter is "under investigation" What is there to investigate? Your office has received a copy of the printed offer, and the bank has not denied that I met the conditions,. So what is PNC' s problem. It is even advertising for new credit card accounts on its website with the same bonus offer,

Business

Response:

Please allow me to respond to your complaint filed on November 17, 2014 with the Revdex.com regarding your PNC Bank, National Association ("PNC”) CashBuilder Signature Visa credit card ending in [redacted] (“Account"). I appreciate the opportunity to respond. Our records indicate that you applied online for a CashBuilder Signature Visa and were approved on July 1, 2014. At the time of application, there were no promotions available for online applications that would provide a $100 reward. The promotional offer that you sent with your complaint was not mailed to you until July 22, 2014 and therefore was not applicable for this application. Therefore, your Account was ineligible to receive the cash reward because you did not apply with this promotion. In your written complaint, you indicated your wife previously had concerns regarding a promotion for a new credit card account. Because of privacy laws we are not able to provide you with any information about your wife’s account. A letter was sent to your wife under separate cover to address those concerns on January 5, 2015. Thank you for your time in allowing me to clarify our position. If you have any additional questions or concerns, please contact me at ###-###-####, extension ###-###-#### which is also my direct number. I am available Monday through Friday from 9:00 AM to 5:30 PM, Eastern Standard Time.

Review: Wrongly reporting to the credit burrow that I am 120 days behind on payments for my home. They admit this is in error however say they can't help me.

See AboveDesired Settlement: I want my credit score fixed and a letter sent to myself and the credit burrow explaining the mistake.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on September 11, 2015, and considers this matter addressed.

Review: To whom it my concern My name is [redacted] I am writing in to file a Complaint against Mr. [redacted] a loan officer at PNC bank [redacted]. In June I came in to the PNC bank to receive information on getting a mortgage loan I talk to Mr. B[redacted] he informed me of all the documents that I would need to provide him with. I then came back June 19 th and gave all the required documents that were need to start the process of my loan. On June 25th called Mr.B[redacted] left a message to contact me and never receive a call back. I came in to his office June 30 th to find out if my loan was in process or if I was approved at all. He informed me that my loan was approved (lie #1) and that all he was waiting on was for the appraisal office to contact him (lie#2). I then waited till July 13th came and spoke to him at the office to find out what was going on with the appraisal office he then told me he was in contact with the appraisal office and that they needed the address to the property(lie#3) at that time I did not know the address but informed him I had the deed and which he said that would be fine and made copies and told me that the appraisal office would be in contact with me with in a couple of days .I waited till July 24th contacted Mr.B[redacted] by text message cause at this time had not heard anything. he replied that he would find out for me and then never replied back. I then went in to the office on August. 5th he told me that the appraisal office never contacted him (lie#4). So he cancelled with that company and ordered a new one with another company (lie#5). at this time I felt very uncomfortable and had the feeling I was being lied to I ask him what my loan number was and was given a false number (lie#6) and the date my application was put in which he told me June 26. (lie#7) I later called PNC mortgage company on August 5th and was told that I was not in there system. And the loan number that I was given was not a number that they would use. On Aug. 6th I called PNC mortgage and found out that a pre application had been put in on me from Mr.B[redacted]. On Aug. 5th. On a property location that I do not own. The way I was treated was so uncalled for. The past six weeks I have been lead to believe that I had a loan. That my financial need was cared for. Mr. B[redacted] knew how important this loan was to me and my family and to be discard as an unvalued customer this is very upsetting. To knowingly mislead someone and lie straight to my face on seven different occasion is disgraceful. My time is very valuable and he has wasted six weeks of it. He obviously does not follow the PNC code of ethics three being Customer Focus, Respect, Integrity to me Mr. B[redacted] has not upheld these qualities .and has tarnish the PNC name for me. I have never been treated in such an unethical unprofessional manner.Desired Settlement: DesiredSettlementID: Other (requires explanation)

At this time I deserve an explanation to why he needed to lie to me and an apology for his dishonesty.

Business

Response:

PNC Bank, N.A. responded to [redacted] on September 14, 2015, and considers this matter addressed. Thank you

Review: I was working with PNC to secure a home equity loan at a specific rate advertised and that I was quoted at the time of application. The rate was discussed, confirmed verified serveral times. After a month of suppling paperwork and being strung along, my loan was approved at a rate much higher than originally confirmed. Throughout the applicaiton process there was never any mention that the rate could change just the rassurance of the initial rate advertised. I inquired directly with PNC Bank through their customer service center and my local branch -both offices stated the matter would be investigated and I would be contacted with an explanation/resolve. Two weeks have passed with no response by PNC. This is truly not the way to treat a long time customer!Desired Settlement: I would like an explanation and I would like PNC to honor their commitment. All calls between the loan representative an myself were recorded according to thier privacy statement mentioned at the beginning of each call. There is proof that this is a "bait and switch" situation. I experienced a moderate level of incompetence throughout the process that is also evident by way of the phone discussions - all provable by listening to the taped calls.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on April 2, 2015. We spoke to client to address her concerns and consider this matter addressed. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: I sent a check to my mortgage company [redacted] Bank ( recently merged with [redacted] ). By mistake I mistyped the PO Box ( PO Box [redacted] instead of[redacted] ) . Subsequently it was delivered by USPS to PNC bank instead of [redacted] Bank. The check was then electronically cashed by PNC bank and credited to one the their lockboxes. I do not know the owner of the lockbox. In any case the money was debited out of that lockbox and moved into a PNC account according to their research department.So basically PNC is holding my cash ( 1939.79 USD ) by "illegally" cashing it. I do not believe that they are holding an account in the name of "[redacted] Bank" - they would have credit that account , if they had. It should have never cashed a check that was written out to [redacted] Bank. In order to get the funds back they say I had to contact the issuing bank ( [redacted] ) and they have to file a claim. For whatever the reason[redacted] refuses to do that. They say that because the check was cut from an internet service , they do not want to handle it. This explanation does not sound logical - but the end result it that they will not file a claim according to their fraud department. In any case..after calling my bank repeatedly, they finally contacted PNC Bank 2 weeks later and requested about the funds. I do not know the current status of that request.If any other person ( "[redacted]" ) and not a corporation would have cashed a check that is not written out to him, it would be a matter of fraud or legal proceeding. PNC came back with the statement to my bank that they have 60 days to correct the issue. This is in my eyes not acceptable. PNC made a mistake by cashing the check that was not written out to them or the lockbox owneer and they should expedite the request and return the funds asap. In fact ..they should not wait for a request to send it back..they should do their own research and return the money.Desired Settlement: Return the money asap. Acknowledge that it was wrong to cash a check that is not written out to PNC or the lockbox owner, change bank procedure. Either implement a "name check" like any other bank or/and change and expedite the refund process.Also: since I spent probably 10 hours on the phone and 40 USD in overnight packages, 10 USD in fax fees, I would like to get an appropriate reimbursement for the effort. I would also appreciate interest on it at 5% for 1 month.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. Ruttgers on October 08, 2014. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Consumer

Response: