[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ,PNY Technical Support has contacted [redacted] and offered to issue an RMA providing he could produce the receipt or invoice [redacted] sent us a receipt for a person named [redacted] which says is his clientPNY would need to either have Lorenzo contact PNY and initiate the RMA or [redacted] needs to produce his receipt from his distributorThe offer for an RMA stands as long as we have proper documentation as indicated on our web site warranty statement[redacted]
Rebate house managing all PNY rebate claims has been contactedThe customer should receive his rebate between 4-weeksThe following rebate claims are now deemed valid - [redacted] [redacted] [redacted] [redacted] PNY Technologies, Inc.Rebate DepartmentAn ISO Registered Company [redacted] [redacted]
Our [redacted] Web team responded to Mr [redacted] on 3/that the order placed had shipped on 2/ After checking tracking information, it showed that the shipment delivered on 2/which Mr [redacted] acknowledged except the shipment was not physically present Our traffic team had contacted [redacted] and was informed that the tracking did show the product had shipped and was delivered so we are not able to put in a claim to be reimbursed We informed Mr[redacted] of this on 3/and he acknowledged on 3/that he would contact [redacted] to file a claim
In response to the complaint from M [redacted] ***, PNY’s warranty is for a period of year without registration From the warranty web page https://www.pny.com/File%20Library/Support/PNY%20Products/Warranties/Solid%20Sta...⇄ “PNY Technologies, Inc ("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of years (years upon registration) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunderThis warranty is not assignable; products purchased second-hand sources are not warrantied by PNY.”We can find no registration information so a year warranty is in effect Base on the receipt provide that warranty ended August 22, I’m sorry but, PNY does not replace out of warranty product
Complaint: [redacted] I am rejecting this response because: The card was falsely advertisedEven if was by design, what was given to be was not what was promisedI expected a card with GB of VRAM, and I received This is unacceptable, and would like a card that offers what I was told I would receive Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not purchase a card assuming that a part of the memory ran at a slower speedThe only card you offer that all memory runs at the same speed and is comparable to the is the 980, so want I would like to receive still stands Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have stated in my complaint that this is the second unit that has failed but none have been replaced by PNYI am dealing with a company, not the government for whom I would have to be required to save a receipt, all of which, by the way, fade with time! If PNY cannot find my record, I will simply refuse to purchase any of their productsFor a loyal customer, who has many PNY products, I think that the company should at least stand on their word of lifetime warranty, it's not like I have purchased the product used, I don't believe in saving $or $and risk my computer for a used unit or a unit from an unreliable sourceI have the packaging, but I do not have the receiptI will not argue with PNY any longer, I'll simply stop purchasing and spread the news of this scam Regards, [redacted] ***
PNY has explained to [redacted] that the video card purchase is fully functional and that PNY has no refund or exchange policy for this cardThe warranty policy exists if the card is defective.The GTX does have full 4GB frame buffer built onboardGTX is designed to split the 4GB into two pools, GB + GB3.5GB is operate at full speed (GB/S)0.5GB is operate at a slower speed 28GB/S)A combination of Windows Memory Management and NVIDIA Driver will decide how the memory pools are utilizedCurrently, the algorithm will put 3.5GB pool as priority pool, and will only access the remaining 0.5GB when required, so, full 4.0GB is available on GTX This is NOTHING NEW, previous generation of GeForce has split VRAM pools, eg GTX TiMajor review sites stand behind their initial recommendation that GTX is still the best card for 1080P and 1440P gamingThey see very minor or no differences in performance with games require more than 3.5GB Frame BufferGuru3D: “Overallyou will have a hard time pushing any card over GB of graphics memory usage with any game unless you do some freaky stuffThe ones that do pass GB mostly are poor console ports or situations where you game in Ultra HD or DSR Ultra HD renderingIn that situation I cannot guarantee that your overall experience will be trouble free, however we have a hard time detecting and replicating the stuttering issues some people have mentioned.”Tom’s Hardware“The GeForce GTX remains one of the best graphics card buys on the marketIt performs the same way it did at launch — which is really goodAs such, we will continue to recommend it until there is a better-performing option for the priceHardwareCanucks“The load balancing within the drivers has obviously been doing its job since the GTX has and should continue to be lauded as an excellent graphics cardNothing changes that.”
Complaint: [redacted] I am rejecting this response because: The products were purchased within one year according to the manufacturers warrantyWe were able to provide a receipt from the customer regarding these products.PNY is unwilling to offer exchange on these productsWe are not accepting this response at this timeWe would like PNY to simply replace the affected products ASAP Regards, [redacted] ***
Dear [redacted] PNY did issue an RMA to [redacted] ( [redacted] ) for a Micro SDHC Card part number P- [redacted] The part was received via [redacted] cut in half (see attachment) PNY Technologies, Inc("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of year from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunderThis warranty is not assignable; products purchased second-hand sources are not warrantied by PNYPNY also indicates via e mail that it is not responsible for lost or misdirected or damaged mail sent via *** [redacted] send the product via [redacted] which may have resulted in the damage [redacted] should contact the local post office to file a damage claim with themPNY did send the product back as received because it was deemed to not be caused by a manufacturing defect.Marinus W [redacted]
Dear [redacted] ,Per PNY's warranty policy all shipping costs are the responsibility of the customerPNY will pay for shipping the replacement productBelow is the relavint portion of the warranty policyThe entire warranty policy can be found at [redacted] The consumer is responsible for all shipping costsWhen shipping from outside the United States this will include freight, duty, customs fees and taxesAll pricing is in USD [redacted] Manager, PNY Technical Support
An RMA was issued for replacement on December 2ndWe apologize for any delay in getting this to [redacted] The RMA number is [redacted] Once the defective unit is received a replacement will be sent
The PNY GeForce 9500 GT video card has a 1 year out of the box warranty. This warranty can be extended an addition 2 years if registered via PNY web site. I have checked our warranty database and cannot find any registration for [redacted] With no registration information available the video card... has a 1 year warranty which has passed. Below is a snippet of the warranty that pertains to this complaint. This can be found on our website at [redacted] LIMITED 1 YEAR WARRANTY [redacted] *Extended for additional two years upon completion of registration PNY Technologies, Inc. ("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of 1 year (extended for an additional two years upon completion of a registration form on PNY’s website) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. Product must be registered within 90 days of purchase date. This warranty is not assignable; products purchased second-hand sources are not warrantied by PNY. I'm sorry but the video card is out of warranty so a warranty replacement RMA cannot be issued.
PNY is more than willing to replace any ”defective” memory modules if the conditions for warranty replacement are satisfied Mr [redacted] will need to contact PNY technical support, provide a receipt from an authorized reseller, and then willreceive an RMA for replacementA reseller is authorized if there is a formal business agreement between the reseller and the manufacturing companyWhat is meant by business agreement is the manufacturing company's acknowledgment that bulks of its products will be bought and resold by the resellerInside this same agreement is a set of privileges, benefits and other corporate assistance thatthe manufacturer will provide to its authorized reseller throughout the course of their business contract.If Mr [redacted] would like a refund he would need to contact the place of purchasePNY will replace defective product not issue a refund
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ,PNY Technical Support has contacted [redacted] and offered to issue an RMA providing he could produce the receipt or invoice [redacted] sent us a receipt for a person named [redacted] which says is his clientPNY would need to either have Lorenzo contact PNY and initiate the RMA or [redacted] needs to produce his receipt from his distributorThe offer for an RMA stands as long as we have proper documentation as indicated on our web site warranty statement[redacted]
Rebate house managing all PNY rebate claims has been contactedThe customer should receive his rebate between 4-weeksThe following rebate claims are now deemed valid - [redacted] [redacted] [redacted] [redacted] PNY Technologies, Inc.Rebate DepartmentAn ISO Registered Company [redacted] [redacted]
Our [redacted] Web team responded to Mr [redacted] on 3/that the order placed had shipped on 2/ After checking tracking information, it showed that the shipment delivered on 2/which Mr [redacted] acknowledged except the shipment was not physically present Our traffic team had contacted [redacted] and was informed that the tracking did show the product had shipped and was delivered so we are not able to put in a claim to be reimbursed We informed Mr[redacted] of this on 3/and he acknowledged on 3/that he would contact [redacted] to file a claim
In response to the complaint from M [redacted] ***, PNY’s warranty is for a period of year without registration From the warranty web page https://www.pny.com/File%20Library/Support/PNY%20Products/Warranties/Solid%20Sta...⇄ “PNY Technologies, Inc ("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of years (years upon registration) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunderThis warranty is not assignable; products purchased second-hand sources are not warrantied by PNY.”We can find no registration information so a year warranty is in effect Base on the receipt provide that warranty ended August 22, I’m sorry but, PNY does not replace out of warranty product
Complaint: [redacted] I am rejecting this response because: The card was falsely advertisedEven if was by design, what was given to be was not what was promisedI expected a card with GB of VRAM, and I received This is unacceptable, and would like a card that offers what I was told I would receive Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not purchase a card assuming that a part of the memory ran at a slower speedThe only card you offer that all memory runs at the same speed and is comparable to the is the 980, so want I would like to receive still stands Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have stated in my complaint that this is the second unit that has failed but none have been replaced by PNYI am dealing with a company, not the government for whom I would have to be required to save a receipt, all of which, by the way, fade with time! If PNY cannot find my record, I will simply refuse to purchase any of their productsFor a loyal customer, who has many PNY products, I think that the company should at least stand on their word of lifetime warranty, it's not like I have purchased the product used, I don't believe in saving $or $and risk my computer for a used unit or a unit from an unreliable sourceI have the packaging, but I do not have the receiptI will not argue with PNY any longer, I'll simply stop purchasing and spread the news of this scam Regards, [redacted] ***
PNY has explained to [redacted] that the video card purchase is fully functional and that PNY has no refund or exchange policy for this cardThe warranty policy exists if the card is defective.The GTX does have full 4GB frame buffer built onboardGTX is designed to split the 4GB into two pools, GB + GB3.5GB is operate at full speed (GB/S)0.5GB is operate at a slower speed 28GB/S)A combination of Windows Memory Management and NVIDIA Driver will decide how the memory pools are utilizedCurrently, the algorithm will put 3.5GB pool as priority pool, and will only access the remaining 0.5GB when required, so, full 4.0GB is available on GTX This is NOTHING NEW, previous generation of GeForce has split VRAM pools, eg GTX TiMajor review sites stand behind their initial recommendation that GTX is still the best card for 1080P and 1440P gamingThey see very minor or no differences in performance with games require more than 3.5GB Frame BufferGuru3D: “Overallyou will have a hard time pushing any card over GB of graphics memory usage with any game unless you do some freaky stuffThe ones that do pass GB mostly are poor console ports or situations where you game in Ultra HD or DSR Ultra HD renderingIn that situation I cannot guarantee that your overall experience will be trouble free, however we have a hard time detecting and replicating the stuttering issues some people have mentioned.”Tom’s Hardware“The GeForce GTX remains one of the best graphics card buys on the marketIt performs the same way it did at launch — which is really goodAs such, we will continue to recommend it until there is a better-performing option for the priceHardwareCanucks“The load balancing within the drivers has obviously been doing its job since the GTX has and should continue to be lauded as an excellent graphics cardNothing changes that.”
Customer [redacted] has been deemed validThe customer should receive his rebate check between 2-weeks
we have left several massages to call us and to date have not had a call back
Complaint: [redacted] I am rejecting this response because: The products were purchased within one year according to the manufacturers warrantyWe were able to provide a receipt from the customer regarding these products.PNY is unwilling to offer exchange on these productsWe are not accepting this response at this timeWe would like PNY to simply replace the affected products ASAP Regards, [redacted] ***
Dear [redacted] PNY did issue an RMA to [redacted] ( [redacted] ) for a Micro SDHC Card part number P- [redacted] The part was received via [redacted] cut in half (see attachment) PNY Technologies, Inc("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of year from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunderThis warranty is not assignable; products purchased second-hand sources are not warrantied by PNYPNY also indicates via e mail that it is not responsible for lost or misdirected or damaged mail sent via *** [redacted] send the product via [redacted] which may have resulted in the damage [redacted] should contact the local post office to file a damage claim with themPNY did send the product back as received because it was deemed to not be caused by a manufacturing defect.Marinus W [redacted]
Dear [redacted] ,Per PNY's warranty policy all shipping costs are the responsibility of the customerPNY will pay for shipping the replacement productBelow is the relavint portion of the warranty policyThe entire warranty policy can be found at [redacted] The consumer is responsible for all shipping costsWhen shipping from outside the United States this will include freight, duty, customs fees and taxesAll pricing is in USD [redacted] Manager, PNY Technical Support
Rebate house has been contactedPacking slip has been verified as receiptRebates are now valid and processing
An RMA was issued for replacement on December 2ndWe apologize for any delay in getting this to [redacted] The RMA number is [redacted] Once the defective unit is received a replacement will be sent
The PNY GeForce 9500 GT video card has a 1 year out of the box warranty. This warranty can be extended an addition 2 years if registered via PNY web site. I have checked our warranty database and cannot find any registration for [redacted] With no registration information available the video card... has a 1 year warranty which has passed. Below is a snippet of the warranty that pertains to this complaint. This can be found on our website at [redacted] LIMITED 1 YEAR WARRANTY [redacted] *Extended for additional two years upon completion of registration PNY Technologies, Inc. ("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of 1 year (extended for an additional two years upon completion of a registration form on PNY’s website) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. Product must be registered within 90 days of purchase date. This warranty is not assignable; products purchased second-hand sources are not warrantied by PNY. I'm sorry but the video card is out of warranty so a warranty replacement RMA cannot be issued.
PNY is more than willing to replace any ”defective” memory modules if the conditions for warranty replacement are satisfied Mr [redacted] will need to contact PNY technical support, provide a receipt from an authorized reseller, and then willreceive an RMA for replacementA reseller is authorized if there is a formal business agreement between the reseller and the manufacturing companyWhat is meant by business agreement is the manufacturing company's acknowledgment that bulks of its products will be bought and resold by the resellerInside this same agreement is a set of privileges, benefits and other corporate assistance thatthe manufacturer will provide to its authorized reseller throughout the course of their business contract.If Mr [redacted] would like a refund he would need to contact the place of purchasePNY will replace defective product not issue a refund