I’ve been playing WarDragons for years and I enjoyed the game very much. Expend money on it and was for sure one of the most active in the whole game.
I know the rules well and my account and records r impecable.
However some of us r experiencing a situation with account suspensions and the support team is not only ignoring us but blocking us out of the system as well, so not sure where else I can get answers.
War dragons is a war game and a group of friend and I have been targeting one team lately. That team seams to b reporting us and PG is taking action immediately and suspending our accounts. I guess this is the only way this team can get us off their castles, some don’t like to lose at any cost.
The company suspends the account under the argument of “account sharing” or “abnormal activity” which is very easy to confirm on their end, they know those accounts r clean if they look at their records in 2 minutes. But still they put us thru this “account ownership verification process” ( 10 questions and screenshoots of every purchase ever made for the account since the day of creation) we submitted all proof necessary in less than 72 hrs and always the response is the same “ur info doesn’t match our records, send again”. U send again and again until the company just stops responding at all. And they close the tickets without resolution.
On the two previous accounts, exactly a month later the suspensions got lifted saying “sorry, we were busy with high volume of tickets to respond” one day out of nowhere they just see everything was ok(?).
I think the whole time they knew everything was ok, they never had a reason to hold the accounts from us and after certain time they have to give them back bc they can justify the suspension any longer.
My account is currently suspended, I keep asking why? I keep asking to not ignore me anymore and they have blocked me from writing to them now.
Why would a company treat a good costumer like this?
If there was an issue with the accounts PG would not give them back. They r just using time to personally hurt players who attack that team they r protecting. By not giving me access on the account for a whole month they hurt my resources I have collected over years. Needless to say the items I recently paid for and they decided to denied as well.
Is this one employed who is corrupting their system to protect his own team? Or what is the explanation for the suspensions? I have target many teams very heavily and this has never happened b4. Clearly this fake reporting and suspending is a mechanism for this team to not b target that the company is now supporting.
The entity who is responsible to keep the game fair behaves like this….
How r we supposed to play? Does pg want to tell me who I should attack?
I have seen the company favor many players or teams b4 and pretended blind and stick to my thing but to block good, fair, not cheating members out of the game just bc some don’t like to lose makes me not want to have anything to do with this company again.
Once I said “no one should play for free, we should support the company so the company can keep the game going”… I supported the company everytime to now b treated like this… I’m ready to say “run away from them and never give them a penny”
Maybe I get a response from the company here that explains why my account is suspended and why I write daily and they not only ignore me from the last 12 days ( their last email said to send the SS of recipes from 2019. Which I did again and again and that should have been it) and now when I speak out loud the block me from the system. Am exposing the truth? Or why they block me?
Or maybe someone here can tell me who to contact?
Who controls what the support team from WD does and their performance?
This is looking very personal and no one from PG support team is acting professionally
So the PocketGems responded to me today. Not sure if bc I wrote here. My account was originally suspended for “abnormal activity” and apparently is now permanently suspended for account sharing bc the support team could see different locations on my phone.
Day one of this BS, my very first email I told them if the account was flagged for locations not to worry bc it was me traveling. I gave them my whole itinerary with dates and destinations.
So on top of them seeing that my account has never been open from a different device other than my own they knew where I would b physically and dates.
Bc this is all made up and none sense, it’s very easy for me to prove them wrong, in less than 5 min, I sent my airline tickets for the last 3 months. So they can match my emails and locations with my credit card.
This is getting way too personal now and at this point it’s impossible for me to believe this employees r just useless at their job. This is intentionally and no longer a mistake.
PocketGems is not a trusty company and takes accounts from clean members while allowing others to break all the rules on daily basis.
I have reported hackers and purchased accounts my self and nothing has been done but they take my account without a proof of anything.
They will never b able to give me a reason of proof of why they took my account bc there is simple not a single thing u can find in it against the rules.
So, in WD if u buy an account or u hack one and play on certain teams it’s ok. Even when reported the company protects u….
But not cheating, playing clean, proving u have done nothing wrong is not appreciated by this company, they could still personally target u and take the account u builded and invested money on for years…
Been a cheater in WD works and doing things the right way gives u nothing… I feel very stupid for being a good member, due to the companies behavior my conclusion is.
I won’t ever pay them a single penny again.
There is no common sense, this is absolutely arbitrary and there is no one to protect me from them.
We do not discuss bans with anyone other than the impacted partyIf your teammate was banned for cheating they will have to reach out to our support team at [redacted]
This is what they do every timeThey ask to send in a "in-game ticket" and that they will investigate the issueAttached is a copy of the email that states what I just saidThe issue happens all the time and they say they will "investigate it"Listed below is a ticket number from oneThe other issue I wasn't given a ticket number It has the issue number in their support email [redacted] [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Per our Terms of Service we can alter, amend, or suspend an account for any reasonThis player was found to have cheated in a manner to gain unfair advantage over other players and was banned
Please contact our support team at [redacted] If you already have, please let me know what your ticket number is so that I can investigate and make sure your ticket is being handled appropriately
Complaint: [redacted] I am rejecting this response because: Again in your response there is nothing that even says what I’m being accused ofI don’t understand how I ever cheated or why if you have this evidence that I did why I am not made aware of itAgain I’ve been tried and convicted lost everything without even knowing what I did wrongI feel this is very unfair and unjustifiedPlease explain what I’ve done! I have other accounts that I would at least like to know what I’ve done wrong so as to not make the same mistakeSincerely,Teri [redacted]
Perhaps our prior response was worded too nicely If I may be more direct here, this individual committed fraud and/or hacked the system and/or violated our terms of use to obtain those passes As such, they will not be restored This matter is considered closed from Pocket Gems' perspective
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Dear Ms [redacted] : This letter is in response to your email of January 4, relating to customer complaint #XXXXXXXX submitted by [redacted] *** We were not able to locate a record of any previous support correspondence with Ms*** based on the contact info providedIf Ms [redacted] submits a support ticket at https://pocketgems.zendesk.com/hc/en-us/requests/new we'll be happy to help her with her issue in Episode Please feel free to contact me with any questions at (XXX) XXX-XXXX
Hi, We are currently aware of the issues with Tap Paradise Cove and our team is investigating themAt this time we have no updates, but when we do they will be posted to the official forum
Complaint: [redacted] I am rejecting this response because: the information you you requested is as followsUser name is [redacted] My pocket is is [redacted] My support is is [redacted] I hope this information helpsThe email I am using for the game is [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: if by spending a large amount of money to level up my account is gaining an unfair advantage is cheating then I am guilty as chargedI strongly feel that buying packs should be banned or just disband the whole gameI have never gained any unfair advantage other than with the money (that I have receipts for ) I legally spentI feel it’s more as you said per your terms of service you can ban anyone at anytime with or without reason and because I broke the terms by going to the Revdex.com (third party) asking for justified reasoning your upholding a ban for unprovable reasonsYou have a -D through here already I just hope that enough people get the word out before they spend any money on a very poorly operated game like War DragonsAs for my alternate accounts I refuse to spend a dime on them, if I ever decide to play them againBe adviced what this is , is called slander! Your calling me a cheater when I have not cheated, accusing me of gains that I never hadI only did what the game allowed me to doIf it was illegal than it should of never been able to be purchase or whatever my alleged gain wasSincerely,Teri [redacted]
We last contacted this player on [redacted] 15th with next steps to fix their account, to which they did not replyPlease verify the email they want to be contacted on and we'll follow up again Thank you
Complaint: [redacted] I am rejecting this response because: That is absolutely Sir I called the phone number that I received from this Revdex.com website The lady took my name, phone number, email address and case number and said someone would respond to my e-mail To date there has been NO response to my email regarding this issue.Sincerely,Todd [redacted]
Unfortunately our customer service team is not seeing this email address in our system, and therefore we are unable to locate the relevant information Could you provide the email that was used to contact our customer service team please? Thank you
The player paid for a temporary "boost" in the game in connection with that month's event The boost functioned correctly during that period After the month was over, this boost ended, as intendedThe temporary nature of this was clearly stated in the monthly event rules, and we also explained the same to the player on [redacted] ***The player's complaint is without merit
The user is correct that we do not offer refundsUser will either need to contact the marketplace (Apple or Google) directly for a refund, or contact our support team to resolve their game access issue
I’ve been playing WarDragons for years and I enjoyed the game very much. Expend money on it and was for sure one of the most active in the whole game.
I know the rules well and my account and records r impecable.
However some of us r experiencing a situation with account suspensions and the support team is not only ignoring us but blocking us out of the system as well, so not sure where else I can get answers.
War dragons is a war game and a group of friend and I have been targeting one team lately. That team seams to b reporting us and PG is taking action immediately and suspending our accounts. I guess this is the only way this team can get us off their castles, some don’t like to lose at any cost.
The company suspends the account under the argument of “account sharing” or “abnormal activity” which is very easy to confirm on their end, they know those accounts r clean if they look at their records in 2 minutes. But still they put us thru this “account ownership verification process” ( 10 questions and screenshoots of every purchase ever made for the account since the day of creation) we submitted all proof necessary in less than 72 hrs and always the response is the same “ur info doesn’t match our records, send again”. U send again and again until the company just stops responding at all. And they close the tickets without resolution.
On the two previous accounts, exactly a month later the suspensions got lifted saying “sorry, we were busy with high volume of tickets to respond” one day out of nowhere they just see everything was ok(?).
I think the whole time they knew everything was ok, they never had a reason to hold the accounts from us and after certain time they have to give them back bc they can justify the suspension any longer.
My account is currently suspended, I keep asking why? I keep asking to not ignore me anymore and they have blocked me from writing to them now.
Why would a company treat a good costumer like this?
If there was an issue with the accounts PG would not give them back. They r just using time to personally hurt players who attack that team they r protecting. By not giving me access on the account for a whole month they hurt my resources I have collected over years. Needless to say the items I recently paid for and they decided to denied as well.
Is this one employed who is corrupting their system to protect his own team? Or what is the explanation for the suspensions? I have target many teams very heavily and this has never happened b4. Clearly this fake reporting and suspending is a mechanism for this team to not b target that the company is now supporting.
The entity who is responsible to keep the game fair behaves like this….
How r we supposed to play? Does pg want to tell me who I should attack?
I have seen the company favor many players or teams b4 and pretended blind and stick to my thing but to block good, fair, not cheating members out of the game just bc some don’t like to lose makes me not want to have anything to do with this company again.
Once I said “no one should play for free, we should support the company so the company can keep the game going”… I supported the company everytime to now b treated like this… I’m ready to say “run away from them and never give them a penny”
Maybe I get a response from the company here that explains why my account is suspended and why I write daily and they not only ignore me from the last 12 days ( their last email said to send the SS of recipes from 2019. Which I did again and again and that should have been it) and now when I speak out loud the block me from the system. Am exposing the truth? Or why they block me?
Or maybe someone here can tell me who to contact?
Who controls what the support team from WD does and their performance?
This is looking very personal and no one from PG support team is acting professionally
Thanks
So the PocketGems responded to me today. Not sure if bc I wrote here. My account was originally suspended for “abnormal activity” and apparently is now permanently suspended for account sharing bc the support team could see different locations on my phone.
Day one of this BS, my very first email I told them if the account was flagged for locations not to worry bc it was me traveling. I gave them my whole itinerary with dates and destinations.
So on top of them seeing that my account has never been open from a different device other than my own they knew where I would b physically and dates.
Bc this is all made up and none sense, it’s very easy for me to prove them wrong, in less than 5 min, I sent my airline tickets for the last 3 months. So they can match my emails and locations with my credit card.
This is getting way too personal now and at this point it’s impossible for me to believe this employees r just useless at their job. This is intentionally and no longer a mistake.
PocketGems is not a trusty company and takes accounts from clean members while allowing others to break all the rules on daily basis.
I have reported hackers and purchased accounts my self and nothing has been done but they take my account without a proof of anything.
They will never b able to give me a reason of proof of why they took my account bc there is simple not a single thing u can find in it against the rules.
So, in WD if u buy an account or u hack one and play on certain teams it’s ok. Even when reported the company protects u….
But not cheating, playing clean, proving u have done nothing wrong is not appreciated by this company, they could still personally target u and take the account u builded and invested money on for years…
Been a cheater in WD works and doing things the right way gives u nothing… I feel very stupid for being a good member, due to the companies behavior my conclusion is.
I won’t ever pay them a single penny again.
There is no common sense, this is absolutely arbitrary and there is no one to protect me from them.
We do not discuss bans with anyone other than the impacted partyIf your teammate was banned for cheating they will have to reach out to our support team at [redacted]
This is what they do every timeThey ask to send in a "in-game ticket" and that they will investigate the issueAttached is a copy of the email that states what I just saidThe issue happens all the time and they say they will "investigate it"Listed below is a ticket number from oneThe other issue I wasn't given a ticket number It has the issue number in their support email [redacted] [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Per our Terms of Service we can alter, amend, or suspend an account for any reasonThis player was found to have cheated in a manner to gain unfair advantage over other players and was banned
Please contact our support team at [redacted] If you already have, please let me know what your ticket number is so that I can investigate and make sure your ticket is being handled appropriately
This player was banned for cheating and, per our Terms of Service, will not have their account restored
Complaint: [redacted] I am rejecting this response because:Sincerely,Olivia [redacted]
Complaint: [redacted] I am rejecting this response because: Again in your response there is nothing that even says what I’m being accused ofI don’t understand how I ever cheated or why if you have this evidence that I did why I am not made aware of itAgain I’ve been tried and convicted lost everything without even knowing what I did wrongI feel this is very unfair and unjustifiedPlease explain what I’ve done! I have other accounts that I would at least like to know what I’ve done wrong so as to not make the same mistakeSincerely,Teri [redacted]
Perhaps our prior response was worded too nicely If I may be more direct here, this individual committed fraud and/or hacked the system and/or violated our terms of use to obtain those passes As such, they will not be restored This matter is considered closed from Pocket Gems' perspective
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Dear Ms [redacted] : This letter is in response to your email of January 4, relating to customer complaint #XXXXXXXX submitted by [redacted] *** We were not able to locate a record of any previous support correspondence with Ms*** based on the contact info providedIf Ms [redacted] submits a support ticket at https://pocketgems.zendesk.com/hc/en-us/requests/new we'll be happy to help her with her issue in Episode Please feel free to contact me with any questions at (XXX) XXX-XXXX
Hi, We are currently aware of the issues with Tap Paradise Cove and our team is investigating themAt this time we have no updates, but when we do they will be posted to the official forum
Complaint: [redacted] I am rejecting this response because: the information you you requested is as followsUser name is [redacted] My pocket is is [redacted] My support is is [redacted] I hope this information helpsThe email I am using for the game is [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: if by spending a large amount of money to level up my account is gaining an unfair advantage is cheating then I am guilty as chargedI strongly feel that buying packs should be banned or just disband the whole gameI have never gained any unfair advantage other than with the money (that I have receipts for ) I legally spentI feel it’s more as you said per your terms of service you can ban anyone at anytime with or without reason and because I broke the terms by going to the Revdex.com (third party) asking for justified reasoning your upholding a ban for unprovable reasonsYou have a -D through here already I just hope that enough people get the word out before they spend any money on a very poorly operated game like War DragonsAs for my alternate accounts I refuse to spend a dime on them, if I ever decide to play them againBe adviced what this is , is called slander! Your calling me a cheater when I have not cheated, accusing me of gains that I never hadI only did what the game allowed me to doIf it was illegal than it should of never been able to be purchase or whatever my alleged gain wasSincerely,Teri [redacted]
We last contacted this player on [redacted] 15th with next steps to fix their account, to which they did not replyPlease verify the email they want to be contacted on and we'll follow up again Thank you
Issue was resolved with player in ticket # [redacted] Player was granted a full month of Elite status as per their request
We do not have a phone number where we accept callsAll emails that go into our support system are addressed by agents in the order they are received
Complaint: [redacted] I am rejecting this response because: That is absolutely Sir I called the phone number that I received from this Revdex.com website The lady took my name, phone number, email address and case number and said someone would respond to my e-mail To date there has been NO response to my email regarding this issue.Sincerely,Todd [redacted]
Unfortunately our customer service team is not seeing this email address in our system, and therefore we are unable to locate the relevant information Could you provide the email that was used to contact our customer service team please? Thank you
The player paid for a temporary "boost" in the game in connection with that month's event The boost functioned correctly during that period After the month was over, this boost ended, as intendedThe temporary nature of this was clearly stated in the monthly event rules, and we also explained the same to the player on [redacted] ***The player's complaint is without merit
The user is correct that we do not offer refundsUser will either need to contact the marketplace (Apple or Google) directly for a refund, or contact our support team to resolve their game access issue