December 29, Dear [redacted] :The Association is in receipt of the complaint sent to the Revdex.com from a [redacted] The Association has the owner of record, and the receiver of the disputed citation, as a I MsHelena M [redacted] .The citation issued to the owner of record is one that is valid and has properly followed the Associations I due process.The subject property was purchased in and is be required to follow the Associations governing documents through the chain of titlePurchasers receive a resale package containing all of the Associations governing documents at or before closingThe governing documents are the Restrictive Covenants, Bylaws, Rules and Regulations, and the Building and Architectural RegulationsAll of these documents were in effect when the owner of record purchased the propertyThe Association enforces the documents to maintain a pleasing environment for all residents.Specifically the covenants and rules and regulations state the following: “No property shall be kept in an unsightly manner, nor shall an Owner nor shall an Owner cause any smoke, odor, soot, vibrations, or other noxious or offensive activity, either willfully or negligently, which may be or become an annoyance or nuisance to other Owners, or users of Common Area.” The Bylaws state: “The obligation of members: “to comply at all times with the Governing Documents of the Community ”The Rules and Regulations state: “/l//property shall be kept in a sightly manner and be aesthetically pleasing for the quiet enjoyment of all residentsThis includes but is not limited to: free of debris, maintained in a workmanlike manner, no siding missing, no unpainted or mismatched finishes, no peeling paint, no boarded up windows or doors, etcWhat constitutes unsightly is determined by a majority vote of the Building and Architecture Control Committee members during their monthly meeting Through the Associations Rules Enforcement procedure is how the citation was originatedPlease see the chain of events as it relates to the citation:On October 10, 2013, [redacted] was mailed a warning letter to the address on record advising that the home was not in the proper conditionThe purpose of this correspondence was a courtesy, to address the condition of the home and to reach compliance, (please see the photo attached)On September 22, 2015, [redacted] ’s home was inspected again and was still in the same condition and a citation was sent out to her at the address on record indicating the home was not in acceptable condition and was deemed unsightly [redacted] spoke with the Associations Building and Artichetual Coordinator and advised that the home was supposed to look that wayHowever, she also stated that it was not the season to paint the homeThe Coordinator advised that the property required to be stained or painted and explained the appeal process, (please see the re-inspection photo attached.On October 9, 2015, [redacted] sent in an appeal dated October 8,seeking an appeal to the Rules Enforcement Committee as it relates to the condition of her homeIn [redacted] ’s written appeal, she advised, in writing, that the look of the home was intentionalHowever, [redacted] advised that she did in fact start to paint the garage doors and the trimIn addition, [redacted] advised that the season was not proper for painting.On October 13, 2015, a notice of hearing was sent to [redacted] with a Rules Enforcement hearing date of November 14, 2015.On November 14, 2015, the unit owner attended the Rules Enforcement hearingThe Rules Enforcement Committee is comprised of volunteer fellow residentsThe decision of the committee was that the home was unsightly and was not up to standards and therefore the citation would stand.November 16, the unit owner received a correspondence advising that they were in violation and the infraction would standIn that correspondence, [redacted] was advised of the ability to appeal to the Board of Directors if there was new and pertinent information.As an appeal was not received to the Board of Directors with new and pertinent information, on December 24, the citation was posted to the owners account.The initial correspondence in 2013, which the complaint states was not received, was not returned to the AssociationI am not certain how the residents did not receive that correspondence but have received all other correspondences.In general, unsightly properties and the overall condition of properties is a key contribution to the preservation and increase of property values as well as to keep the community aesthetically pleasingThis, among many other violations is followed by the Association for the benefit of all residentsThe complainant advises that they have had past issues with the receiving of mail; however, the Association does not have any record of mail concernsThe complainant states that the Association has acted unprofessionally, which is disputedThe Association is a not-for profit organization, incorporated for years and the purpose is to provide services to ownersThe Association follows the same due-process for all infractions/violations to ensure fair and equal treatment is demonstrated in all situations.Although the complainant is not satisfied with the outcome of the process, it was handled properly, professionally and efficiently.Please, for your records, attached please find copies of all documents as it relates to this matter.Should I be of further assistance, please do not hesitate to contact me.Sincerely,Cathleen DCommunity Manager
December 29, Dear [redacted] :The Association is in receipt of the complaint sent to the Revdex.com from a [redacted] The Association has the owner of record, and the receiver of the disputed citation, as a I MsHelena M [redacted] .The citation issued to the owner of record is one that is valid and has properly followed the Associations I due process.The subject property was purchased in and is be required to follow the Associations governing documents through the chain of titlePurchasers receive a resale package containing all of the Associations governing documents at or before closingThe governing documents are the Restrictive Covenants, Bylaws, Rules and Regulations, and the Building and Architectural RegulationsAll of these documents were in effect when the owner of record purchased the propertyThe Association enforces the documents to maintain a pleasing environment for all residents.Specifically the covenants and rules and regulations state the following: “No property shall be kept in an unsightly manner, nor shall an Owner nor shall an Owner cause any smoke, odor, soot, vibrations, or other noxious or offensive activity, either willfully or negligently, which may be or become an annoyance or nuisance to other Owners, or users of Common Area.” The Bylaws state: “The obligation of members: “to comply at all times with the Governing Documents of the Community ”The Rules and Regulations state: “/l//property shall be kept in a sightly manner and be aesthetically pleasing for the quiet enjoyment of all residentsThis includes but is not limited to: free of debris, maintained in a workmanlike manner, no siding missing, no unpainted or mismatched finishes, no peeling paint, no boarded up windows or doors, etcWhat constitutes unsightly is determined by a majority vote of the Building and Architecture Control Committee members during their monthly meeting Through the Associations Rules Enforcement procedure is how the citation was originatedPlease see the chain of events as it relates to the citation:On October 10, 2013, [redacted] was mailed a warning letter to the address on record advising that the home was not in the proper conditionThe purpose of this correspondence was a courtesy, to address the condition of the home and to reach compliance, (please see the photo attached)On September 22, 2015, [redacted] ’s home was inspected again and was still in the same condition and a citation was sent out to her at the address on record indicating the home was not in acceptable condition and was deemed unsightly [redacted] spoke with the Associations Building and Artichetual Coordinator and advised that the home was supposed to look that wayHowever, she also stated that it was not the season to paint the homeThe Coordinator advised that the property required to be stained or painted and explained the appeal process, (please see the re-inspection photo attached.On October 9, 2015, [redacted] sent in an appeal dated October 8,seeking an appeal to the Rules Enforcement Committee as it relates to the condition of her homeIn [redacted] ’s written appeal, she advised, in writing, that the look of the home was intentionalHowever, [redacted] advised that she did in fact start to paint the garage doors and the trimIn addition, [redacted] advised that the season was not proper for painting.On October 13, 2015, a notice of hearing was sent to [redacted] with a Rules Enforcement hearing date of November 14, 2015.On November 14, 2015, the unit owner attended the Rules Enforcement hearingThe Rules Enforcement Committee is comprised of volunteer fellow residentsThe decision of the committee was that the home was unsightly and was not up to standards and therefore the citation would stand.November 16, the unit owner received a correspondence advising that they were in violation and the infraction would standIn that correspondence, [redacted] was advised of the ability to appeal to the Board of Directors if there was new and pertinent information.As an appeal was not received to the Board of Directors with new and pertinent information, on December 24, the citation was posted to the owners account.The initial correspondence in 2013, which the complaint states was not received, was not returned to the AssociationI am not certain how the residents did not receive that correspondence but have received all other correspondences.In general, unsightly properties and the overall condition of properties is a key contribution to the preservation and increase of property values as well as to keep the community aesthetically pleasingThis, among many other violations is followed by the Association for the benefit of all residentsThe complainant advises that they have had past issues with the receiving of mail; however, the Association does not have any record of mail concernsThe complainant states that the Association has acted unprofessionally, which is disputedThe Association is a not-for profit organization, incorporated for years and the purpose is to provide services to ownersThe Association follows the same due-process for all infractions/violations to ensure fair and equal treatment is demonstrated in all situations.Although the complainant is not satisfied with the outcome of the process, it was handled properly, professionally and efficiently.Please, for your records, attached please find copies of all documents as it relates to this matter.Should I be of further assistance, please do not hesitate to contact me.Sincerely,Cathleen DCommunity Manager