Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received an email directly from *** *** setting an appointment for this Saturday to meet her at her office and pick up my check.Thank you for your assistance
Regards,
*** ***
We were behind but were ready to start the project and Mrs*** put us on hold and wanted to speak to her *** We are now waiting for her response on how to proceed.The reason we are behind, our metal stud framer's *** was in a horrible accident driving home from work and is now
paralyzed from the neck down *** is doing his best to keep up with work and taking care of his *** Here at FCC we are family and this has been emotionally difficult on the FCC family and of corse *** and his *** There life has changed and there there is a lot to prepare before she can come home, doctor appointments, surgerys, *** meetings, the list go's on and on FCC had the outdoor kitchen schedule to start last week but we were told not to start and I can start the composite roof tomorrow if we get approval from Mrs***.We are truly sorry for the delay's and hope you can understand the delay's due to this horrific accident
Company's second response below:From: *** ***Date: Tue, Dec 15, at 12:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida complaint #***.To: *** *** ***
I have e-mailed the customer directly informing her my office hours on Saturday and I will have a check waiting for her if she would like to come in and pick it up
*** has went and met with ClientHe thought she was going to go ahead and come into office and continue with project*** has advised me that he has contacted ***and asked that she come to office he will issue a check when she signs a release form
rejecting this response because:Not everything First Coast Conrractors said in their response is true. I called numerous times requesting a return call (leaving a voice mail more often than actually speaking to a live person). While at one time I was able to speak directly with [redacted] and we set up an appointment for him to come back to the house and review/revise an estimate, he did not show up due to weather issues and him having to pick up his boat (he called and gave these [redacted]sons for not keeping the appointment). He requested I call the office to set up another appointment (which I did several times) and there was not a return call to do so. I also called and requested that they just mail the check to me...again no response.I will be happy to go to their office at a scheduled time (so I do not have to make more than one trip), and pick up my refund check. I will also be happy to sign a release stating that no business was conducted between First Coast Contractors and myself releasing them from any future liabilities. Once I have received and cashed my check, I will contact the Revdex.com to close this complaint.
Regards,
[redacted]
I am sorry for the mistake. We are very busy and have been closed for a few days. I have left messages with the irrigation company to contact me directly, so I can see how many lines were actually our fault. We knew of only one line busted by our installer as he was never informed of a sprinkler...
system. Our installer showed the homeowner and he told our installer he would take care of it. I will contact customer today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry this has happened. We are still waiting on our order from the cover company. This time of year they apparently get backed up as we were unaware of this as we are new to using this distributor. The office has been closed a few days. I am back in the office and will contact customer...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received an email directly from *** *** setting an appointment for this Saturday to meet her at her office and pick up my check.Thank you for your assistance
Regards,
*** ***
We were behind but were ready to start the project and Mrs*** put us on hold and wanted to speak to her *** We are now waiting for her response on how to proceed.The reason we are behind, our metal stud framer's *** was in a horrible accident driving home from work and is now
paralyzed from the neck down *** is doing his best to keep up with work and taking care of his *** Here at FCC we are family and this has been emotionally difficult on the FCC family and of corse *** and his *** There life has changed and there there is a lot to prepare before she can come home, doctor appointments, surgerys, *** meetings, the list go's on and on FCC had the outdoor kitchen schedule to start last week but we were told not to start and I can start the composite roof tomorrow if we get approval from Mrs***.We are truly sorry for the delay's and hope you can understand the delay's due to this horrific accident
Company's second response below:From: *** ***Date: Tue, Dec 15, at 12:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida complaint #***.To: *** *** ***
I have e-mailed the customer directly informing her my office hours on Saturday and I will have a check waiting for her if she would like to come in and pick it up
*** has went and met with ClientHe thought she was going to go ahead and come into office and continue with project*** has advised me that he has contacted ***and asked that she come to office he will issue a check when she signs a release form
Complaint: [redacted]
I am...
rejecting this response because:Not everything First Coast Conrractors said in their response is true. I called numerous times requesting a return call (leaving a voice mail more often than actually speaking to a live person). While at one time I was able to speak directly with [redacted] and we set up an appointment for him to come back to the house and review/revise an estimate, he did not show up due to weather issues and him having to pick up his boat (he called and gave these [redacted]sons for not keeping the appointment). He requested I call the office to set up another appointment (which I did several times) and there was not a return call to do so. I also called and requested that they just mail the check to me...again no response.I will be happy to go to their office at a scheduled time (so I do not have to make more than one trip), and pick up my refund check. I will also be happy to sign a release stating that no business was conducted between First Coast Contractors and myself releasing them from any future liabilities. Once I have received and cashed my check, I will contact the Revdex.com to close this complaint.
Regards,
[redacted]
I am sorry for the mistake. We are very busy and have been closed for a few days. I have left messages with the irrigation company to contact me directly, so I can see how many lines were actually our fault. We knew of only one line busted by our installer as he was never informed of a sprinkler...
system. Our installer showed the homeowner and he told our installer he would take care of it. I will contact customer today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry this has happened. We are still waiting on our order from the cover company. This time of year they apparently get backed up as we were unaware of this as we are new to using this distributor. The office has been closed a few days. I am back in the office and will contact customer...
personally today.