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Pocono Tractor & Equipment

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Pocono Tractor & Equipment Reviews (2)

Review: On May 13, 2014, this company picked up my [redacted] 54" lawn tractor to repair. When I called said company, I asked them if they service this type of tractor and was told yes. It is now June 26 and I haven't gotten my tractor back yet. I have called numerous times asking what is taking so long, only to be told of their employee problems. One person named Steve was fired because he wasn't doing his job, so parts were not ordered. After the tractor was dismantled, the mechanic discovered another gasket had to be ordered. I was told that the [redacted] Co. was very slow in delivering parts. Then at another time, the mechanic was on vacation, or he had to attend a funeral, and the last thing was he couldn't get to work because his truck broke down. All these excuses and no progress on fixing the tractor. I was promised return of my tractor at least 2 times in the past week. I asked employees for the owners telephone number and was told they would not give out that information. They did not even offer to call the owner/manager for me. One employee had the nerve to tell me I was lucky that it was being worked on. I am frustrated that I can not get any satisfaction from anyone at this company.Desired Settlement: I would like someone in authority to contact me and tell me why it is my problem that they can not hire competent people to complete work they took on. I want this person to tell me why it is taking so long and when I can expect to get my property back.

Review: In July 2014, I took my lawn tractor to have a drive belt replaced. I learned that this establishment had a change in management/ownership. I never had an issue with the previous owner during the past several years that I was a customer, so I trusted my machine with these folks. Several days later, I called to inquire about the status and was told it was done awaiting delivery. The delivery of the machine never happened and I had to rent a truck to pick up the machine. Also, I learned they did not replace the drive belt, but replace a battery and light bulb which I never got a call or authorized. I spoke with the owner (George) and he told me he could not confirm if the drive belt was replaced, but if I encountered the same problem again, he would repair free of cost. Several weeks later, I encountered the same issue...the drive belt came off. I called the store and learned that George recanted his story and did not want to honor his promise to repair free of charge...I needed the machine fixed, so I had to get it done at that shop as there was no one else in the area. They picked up the machine on September 10th and it was done on Friday, September 12, 2014. I called and they told me it would be delivered on September 16th in the morning. I took the day off, but they did not deliver that morning, so I went by the shop that afternoon and the guy told me it would be later that afternoon. Needless to say, the delivery did not happen nor did I get a phone call.

This is the very last time that I will allow this new management and team work on anything for me. They are very unprofessional and not customer focused.Desired Settlement: I am expecting a full refund for the following:

1. Initial invoice [redacted] - $186.19 (unauthorized parts & service as well as 1/2 delivery charge)

2. Cost of truck rental to pick up machine because they did not deliver as promised = $44.81

3. Cost of recent repairs and delivery charge = $75 (approximately)

4. Cost of truck rental to pick up machine = 44.81

Total $351.81

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Description: Lawn & Garden Equipment & Supplies

Address: 53 North Courtland St., East Stroudsburg, Pennsylvania, United States, 18301

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