Podiatry Insurance Company of America

I have a deal of the price of the car I was going to buy done online with [redacted] Honda dealership I told the sales man because of my limited time, I would like to have the deal done online And He agreed So I drove mins to the dealership get all the paperwork done After they run my credit, the sale man (DeVon) came to me and said the price he gave me was wrong The manager made the mistake So he wants me to pay $extra from what we have agreed upon I said no If your manager made the mistake, he needs to honor the deal Then the manager (Dwane) came and try to explain all the excuses he can find to make me pay more He said the car was quoted for non tinted car The car that I am about to buy was tinted He said he can search around find the one no tinted What kind of excuse he tried to pull To me, they tried to lure me in, then when I get to the shop, they give me all the excuses to get to the price they want It is just total dishonesty So I walked away It is not about the amount, it is about PRINCIPLE

Bruce S***, Senior Vice President
*** *** Honda Dallas
Lemmon Ave
Dallas, TX XXXXX
May 5,
Dear MrS***
I've owned four or five Hondas over the years, all but one purchased at your dealershipBut never againThe service two weeks ago on my Accord at John Eagle was so inept, I found it hard to believe
This isn't to say the employees weren't politeThey kept repeating "Don't worry, we'll get you all fixed up." And then they proceeded to somehow screw up a dozen different simple procedures, costing me time, repeated trips and money ($2,640)
The car was returned several days later looking like a mess, with the glove compartment handle hanging off by a thread of plasticIt had worked perfectly when I left itA new handle had to be reordered for me to return another dayThey asked if I could spare minutes when I returned (taking more time away from work)It turned into an hourThat replacement part just fell off again yesterdayThe two front splash shields were replaced for $461.71, which I've had done at least twice before on this carTwo days later, one was hanging off again(I don't know whether this is my fault, because the car hangs low to the groundIt doesn't take but one bump to tear it.)
The service desk asked if I'd like my car washed, to which I said Sure"We'll get you all fixed up," people kept sayingI waited another half-hour while the car was taken to be washedFinally I walked outside to see what was taking so longThe car was merely parked somewhere in the lot, unwashedThey told me my new inspection paper was waiting on the front seat when I got the car backIt was not there and was not done, even though I paid for itBack the car had to go
I could go on here, but have a headache just having to write thisThe communication between departments was non-existent, in my case, and I have no trust whatsoever in John Eagle HondaEven the Customer Service Survey didn't work, as it kept shooting back the same questions for minutes and wouldn't go throughI don't want to argue points or discuss the experience further, as it will only bring back headaches

I would recommend that people avoid this business at all costs.

We needed a small interior paint job done. My husband made an appointment for an estimate 3 business days in advance, which I took off work to be on time for. I had a short window during which to meet with them to do a walk-through, and they had agreed to be at my house by 2 p.m. sharp, and to call to let me know when they were on their way.

I got no call and waited until 2:30 before I called them. When I called, I got a litany of excuses that they "probably forgot" about it because they were moving, something about dogs, and a few other things. I said that wasn't respectful of my time to not call in advance. The owner's cut me off by saying, "Well, I don't want to work for you noway, so you can just call somebody else." Then he hung up on me. Completely unprofessional. I took off work to be home for the appointment. I could excuse a little lateness, but I can't excuse that kind of rudeness.

I filed a Revdex.com complaint, asking for an apology.

This was their first response (copy/pasted from the report): "This appointment was made a long time ago she was ask to call back and confirm we were in the process of moving,and dealing with auto problems I offered to come straight out she then got rude and started calling me vulgar names and cursing me at that point I told her I dissent want to work for anyone that talk to me that way and hung up the phone"

Really? Three business days isn't a long time, and common business practice is to follow through with your commitments. In this case, it meant calling to let me know they were on their way and then showing up on time to give an estimate.

My response: "My husband made the appointment on Tuesday of the same week. He was not asked to call back and confirm, but he gave them my number to call me when they were on their way. I called the owner "sir," and nothing vulgar. I never said one swear word to him. I was upset that he wasted my time and caused me to miss part of my work day unnecessarily, and so I said that not calling or showing up was inconsiderate of him and I would not be rescheduling. That is when he got rude to me. It seems that this gentleman can not just face that he made an appointment he knew he couldn't keep because of other circumstances, and then was called out for not maintaining proper communication with a potential client. Instead of being a professional and apologizing for a lapse in judgment, he decided to be rude to me a second time in his response. This type of treatment of customers is not worthy of Revdex.com status, because consumers need to be able to expect excellent service when they see that logo. Part of that excellence is good communication and respect. Mr. M[redacted] has shown me neither."

Again, there was no apology, just further attacks.

Mr. [redacted]'s response: "Why does this woman who as she stated dissent even make the appointment she claims her husband did she called I was very nice to I offered to come straight out as she said timehe appointment was made in advance if her Time was so more valuable than anyone else's why dissent she confirm the reasons I gave her assent excuses they were fact AGAIN!!! As she stated she dissent even make the apointment!! So why is she even allowed to file a complaint she's rude,uncareing,and a very nasty person on the phone I will not apologize to someone like this If her time was so valuable she shouldn't have let her husband made the appointment and she should have called and confirmed"

What else is there to do with this kind of unprofessionalism? Don't hire them.

I've done business with Morris Painting for 10 plus years ,uses best products available, honest,dependable and professional don't come any better always on time and completes job ahead of schedule.
A+++++ Contractor
Betty B[redacted]

I have a deal of the price of the car I was going to buy done online with [redacted] Honda dealership. I told the sales man because of my limited time, I would like to have the deal done online. And He agreed. So I drove 30 mins to the dealership get all the paperwork done. After they run my credit, the sale man (DeVon) came to me and said the price he gave me was wrong. The manager made the mistake. So he wants me to pay $450 extra from what we have agreed upon. I said no. If your manager made the mistake, he needs to honor the deal. Then the manager (Dwane) came and try to explain all the excuses he can find to make me pay more. He said the car was quoted for non tinted car. The car that I am about to buy was tinted. He said he can search around find the one no tinted. What kind of excuse he tried to pull.

To me, they tried to lure me in, then when I get to the shop, they give me all the excuses to get to the price they want. It is just total dishonesty. So I walked away. It is not about the amount, it is about PRINCIPLE.

I would recommend that people avoid this business at all costs.

We needed a small interior paint job done. My husband made an appointment for an estimate 3 business days in advance, which I took off work to be on time for. I had a short window during which to meet with them to do a walk-through, and they had agreed to be at my house by 2 p.m. sharp, and to call to let me know when they were on their way.

I got no call and waited until 2:30 before I called them. When I called, I got a litany of excuses that they "probably forgot" about it because they were moving, something about dogs, and a few other things. I said that wasn't respectful of my time to not call in advance. The owner's cut me off by saying, "Well, I don't want to work for you noway, so you can just call somebody else." Then he hung up on me. Completely unprofessional. I took off work to be home for the appointment. I could excuse a little lateness, but I can't excuse that kind of rudeness.

I filed a Revdex.com complaint, asking for an apology.

This was their first response (copy/pasted from the report): "This appointment was made a long time ago she was ask to call back and confirm we were in the process of moving,and dealing with auto problems I offered to come straight out she then got rude and started calling me vulgar names and cursing me at that point I told her I dissent want to work for anyone that talk to me that way and hung up the phone"

Really? Three business days isn't a long time, and common business practice is to follow through with your commitments. In this case, it meant calling to let me know they were on their way and then showing up on time to give an estimate.

My response: "My husband made the appointment on Tuesday of the same week. He was not asked to call back and confirm, but he gave them my number to call me when they were on their way. I called the owner "sir," and nothing vulgar. I never said one swear word to him. I was upset that he wasted my time and caused me to miss part of my work day unnecessarily, and so I said that not calling or showing up was inconsiderate of him and I would not be rescheduling. That is when he got rude to me. It seems that this gentleman can not just face that he made an appointment he knew he couldn't keep because of other circumstances, and then was called out for not maintaining proper communication with a potential client. Instead of being a professional and apologizing for a lapse in judgment, he decided to be rude to me a second time in his response. This type of treatment of customers is not worthy of Revdex.com status, because consumers need to be able to expect excellent service when they see that logo. Part of that excellence is good communication and respect. Mr. M[redacted] has shown me neither."

Again, there was no apology, just further attacks.

Mr. Morris's response: "Why does this woman who as she stated dissent even make the appointment she claims her husband did she called I was very nice to I offered to come straight out as she said timehe appointment was made in advance if her Time was so more valuable than anyone else's why dissent she confirm the reasons I gave her assent excuses they were fact AGAIN!!! As she stated she dissent even make the apointment!! So why is she even allowed to file a complaint she's rude,uncareing,and a very nasty person on the phone I will not apologize to someone like this If her time was so valuable she shouldn't have let her husband made the appointment and she should have called and confirmed"

What else is there to do with this kind of unprofessionalism? Don't hire them.