Podiums Direct Corp.

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ The customer has the dates all wrongThis order was placed on Mon, Jun 29, 13:11:It was out of stock at the time of order to which was listed on the items webpageThe customer called and asked if it had shipped and we told them it was going to ship on Monday 7/6/to which they asked for a shipping refundWe told them we would not refund the shipping cost but if they wanted to cancel the order we would refund in fullThey did not want to cancel the order but they mentioned he would take care of the problemTo which is the reason we are now respondingIt was shipped by FedEx on 7/6/delivered on 7/8/tracking number is FedEx tracking [redacted] www.fedex.com/us July 3rd was closed for the 4th of July HolidayIt was delivered in daysNo refund Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is the order confirmation notice that I received from Podium Direct on Jun First of all, if the item was out of stock, I would not have completed the orderI wanted the podium for Sunday July and Podium Direct offered 3-days shippingWhich I figured it would have arrived by the end of the weekSecond, I work in Logistics and I am a procurement specialist for my federal government agencyIf the item was out of stock, then why did the order confirmation state that my card would be charged and I would receive another email providing shipping detailsThe vendor doesn't want to admit that the order was not placed on Jun There we no mention of the podium not being available until July 7thAfter I contacted the vendor looking for shipping statusPodium direct still had a sale of a $podium, I am only asking for a refund of the shipping costIs that too much to ask as a customer? Final Business Response / [redacted] (4000, 10, 2015/07/20) */ The best we can offer is a refund of $half the shipping cost paidAs we would like to make the customer happy

Was very pleased with our PodiumCustomer service was excellent...every question I had was answered with a quick response...Great quality This will always be my first choice for Podiums

Initial Business Response /* (1000, 5, 2015/07/13) */
The customer has the dates all wrongThis order was placed on Mon, Jun 29, 13:11:It was out of stock at the time of order to which was listed on the items webpageThe customer called and asked if it had shipped and we told them
it was going to ship on Monday 7/6/to which they asked for a shipping refundWe told them we would not refund the shipping cost but if they wanted to cancel the order we would refund in fullThey did not want to cancel the order but they mentioned he would take care of the problemTo which is the reason we are now respondingIt was shipped by FedEx on 7/6/delivered on 7/8/tracking number is FedEx tracking *** www.fedex.com/us July 3rd was closed for the 4th of July HolidayIt was delivered in daysNo refund
Initial Consumer Rebuttal /* (3000, 8, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the order confirmation notice that I received from Podium Direct on Jun First of all, if the item was out of stock, I would not have completed the orderI wanted the podium for Sunday July and Podium Direct offered 3-days shippingWhich I figured it would have arrived by the end of the weekSecond, I work in Logistics and I am a procurement specialist for my federal government agencyIf the item was out of stock, then why did the order confirmation state that my card would be charged and I would receive another email providing shipping detailsThe vendor doesn't want to admit that the order was not placed on Jun There we no mention of the podium not being available until July 7thAfter I contacted the vendor looking for shipping statusPodium direct still had a sale of a $podium, I am only asking for a refund of the shipping costIs that too much to ask as a customer?
Final Business Response /* (4000, 10, 2015/07/20) */
The best we can offer is a refund of $half the shipping cost paidAs we would like to make the customer happy

Initial Business Response /* (1000, 5, 2015/07/13) */
The customer has the dates all wrong. This order was placed on Mon, Jun 29, 2015 13:11:27. It was out of stock at the time of order to which was listed on the items webpage. The customer called and asked if it had shipped and we told them it was...

going to ship on Monday 7/6/2015 to which they asked for a shipping refund. We told them we would not refund the shipping cost but if they wanted to cancel the order we would refund in full. They did not want to cancel the order but they mentioned he would take care of the problem. To which is the reason we are now responding. It was shipped by FedEx on 7/6/2015 delivered on 7/8/2015 tracking number is FedEx tracking [redacted] www.fedex.com/us July 3rd was closed for the 4th of July Holiday. It was delivered in 9 days. No refund.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the order confirmation notice that I received from Podium Direct on Jun 29. First of all, if the item was out of stock, I would not have completed the order. I wanted the podium for Sunday July 5 and Podium Direct offered 3-5 days shipping. Which I figured it would have arrived by the end of the week. Second, I work in Logistics and I am a procurement specialist for my federal government agency. If the item was out of stock, then why did the order confirmation state that my card would be charged and I would receive another email providing shipping details. The vendor doesn't want to admit that the order was not placed on Jun 29. There we no mention of the podium not being available until July 7th. After I contacted the vendor looking for shipping status. Podium direct still had a sale of a $282 podium, I am only asking for a refund of the shipping cost. Is that too much to ask as a customer?
Final Business Response /* (4000, 10, 2015/07/20) */
The best we can offer is a refund of $32.30 half the shipping cost paid. As we would like to make the customer happy.

Was very pleased with our Podium. Customer service was excellent...every question I had was answered with a quick response...Great quality. This will always be my first choice for Podiums.