Pods Enterprises LLC

We used PODS for a move from ArizonaWhen we initially called for pricing we received a quote *** from Arizona to Florida (out of state move)The possibility of an in-state move became a possibility as well and I received a quote under ***
The move became an in-state move from zip code *** to ***Apparently, I accepted the wrong quote the out of state moveI explained this to a customer representative who explained that was no problem we see it's an in-state move and the from and to addressesShe accepted my initial payment and explained that any overages would be refunded
The move was completed with no issue (in-state)as was discussed with the PODS representativeI noticed afterward, I was billed as if we made an out-of-state moveI reached out to there customer care team and was told they would review the discrepancyThe person responsible for PODS Incident Report *** was Adriana T*** at ###-###-####.Almost two months later after trying to reach

I have been a customer with PODS for yearsI only went with the this company and decided to pay more monthly, versus going to the local storage company, because I understood that I was paying for the convenience of having them to deliver the POD to the my new location.I reached out to a PODS rep about having my Pod delivered to my new location, and got the worse news ever!! I was told that they could not deliver my pod because of the street that I moved onAs a matter of fact, I was told that I would have to rent a Uhaul and pick up my pod from the location in BolingbrookI live miles from there, and I would have to spend hundreds of dollars plus pay for moversThat was the whole purpose of going with the PODS serviceThis is a very misleading and inconsiderate companyThere is no way I would have paid for my things to stay in PODS for this long if they would have told me that that they wont deliver the POD to my new locationThis must be addressedI am furious!!! I would

I have used PODS on more than one occasion and have found them to be easy to do busy and professional However, I had issues with being charged twice and they changed my billing date to the 10th of the month when they adjusted the overage I am being billed for both storage and transit on PODs My PODs were delivered at my new address on 6/and 618- one was returned on 6/and the other on 6/ These pick up dates were selected by me and within their business hours for pick up At no time did a PODs agent explain the day grace period related to return of the PODs and storage fees
Given that I was paying for storage AND transportations fees on the same dates, as well as the PODs for which I'm paying storage fees are likely being rented by someone else, this seems unethical and unfair to the customer I spent over $on this move and we used PODS for another move from a household in OH, that will be delivered on Saturday Hopefully we will not experience somethin

We used PODS for a cross-country move from McKinney, TX to Sheridan OR We loaded our belongings into 16-foot pods in early May We were in temporary housing when we arrived in Oregon until the beginning of July
On 6-12-we contacted PODS to arrange delivery of our containers to our new residence on 7-1- We had loaded painting and cleaning supplies last so that they would be easily accessible Our plan was to clean/paint on Sat/Sun and we scheduled a moving company for 7-3-to unload the PODS I took vacation the week of July 3rd to allow time to unpack and settle into our new homeOn 6-30-at approximately 1:p.m., I received a call from Amy at PODS informing me that they would not deliver our PODS on Saturday stating that the storage facility only serves our area on Tues/WedShe also stated that they would not deliver all PODS in the same day I explained that we already had movers lined up and that we had scheduled this well in advance to avoid any

Please Note - the business address for the Customer Service I was working with is:
*** *** *** Drive, Clearwater, FL
I worked with Corinne K***, ###-###-####, ext
I moved for a job in November and contacted PODS to do the moveThe quote they provided was for a local move (miles door to door), two foot pods, pick up and deliver same dayTotal was $1,plus tax
I was also told that if I needed another pod the pricing would be the same
Quote per foot pod: Pod delivery - 89.99, Monthly rental and protection 199.99, Move pod to new location $323.99, Final Pickup $
This is not what happened, but I was not notified until the first two pods were loaded with my possessions at my house
I actually had to create a spreadsheet for all of the bills - which were required to be auto-pay from my credit card
pods at the quoted amount should have been $plus taxInstead, I paid a net amount of $3,123! One Thousand Dollars more!
And th

Order# ***
We reserved a pod to be dropped off Friday and delivered the next day to our new residenceThe company failed to communicate that we would need to provide a lockThey refused to pick it up and rescheduled the pickup almost a week later Meanwhile, we have beds and dressers and a refrigerator sitting in the hot, unventilated pod, which is a health hazardThis environment grows mold in just a few daysI’m afraid our possessions will be ruinedWe will have no recourse but to hire a lawyer and sue the company for damages if our possessions are not recoverable
This would not have happened if we had been advised that we needed to “provide our own lock”This is not our businessWe don’t know how these things workThe language of the contract needs to be more clear
Lawyers are expensiveI’m hoping we will not have to resort to this extreme measure

I used PODS LLC for my move from California to ArizonaThe initial drop off and pick up was fineWhen I tried to schedule the drop off to my new address the customer service rep lied and said the pod was not in Arizona yetThis was on JulyTold earliest delivery was AugustLater when website was updated showed pod was in Arizona on July Pod delivered on Aug and empty on AugustCalled for pick up and was told earliest pick up was AugustRep said she would call local center for earlier pick up and call me backNever called backI called again on August and was told prior rep never put it on the schedule and now earliest pickup was AugustI was put on a waiting list for possible earlier pickupOn August I called again and told there was nothing that could be done and that I was still on a waiting listI asked to speak with a supervisor and was told there was no supervisor and no one to complain toI have not been able to use my driveway or garage in

I had ordered a pod to put my belongings in because I was having construction done on my housePods claims that the pods are waterproof and sustain winds up to mile per hourWe put all furniture from two bedrooms and living room in itWhen we opened container we noticed my king size mattress was soakedIt was placed in the back corner of the containerWhen I called pods they said they would take a water test on the pod and if it doesn’t pass they will go to the next step to help meOf course they claimed it passedI had sent pictures and videos of prove that it leaksI payed about $to have this container and now have to replace mattress and believe they should be responsible for itThe guy I am dealing with Alex Luedy is not very helpfulHe doesn’t return phone calls and says it’s my problem because I didn’t buy insuranceI shouldn’t have to pay for insurance if the pods are to protect my items from rainIf it’s rain proof as they claim I didn’t feel the need to

ON TUESDAY MAY 3, I CALLED PODS INC TO SECURE A STORAGE POD FOR SATURDAY MAY, THE SALES EXPLAINED THAT THERE WAS SPECIAL AND THAT I WOULD BE CHARGED ANYTHING UNTIL JUN 7, BECAUSE OF THE SPECIALNO DELIVERY FEE OUT TO ME AND NO DELIVERY BACK TO THE WAREHOUSE WHEN THE UNIT IS EMPTYI HAD HIM TO REPEAT THE INFORMATION THREE TIMES TO MAKE SURE THAT UNDERSTOOD THE SPECIALHE AND I AGREED TO ESTABLISH AN ACCOUNTTHE SALESMAN TOLD ME TO WATCH
MY EMAIL FOR THE CONTRACTIT NEVER CAME, I FINALLY GOT TO SPEAK WITH SOME NASTY EMPLOYEE THAT WOULD LISTEN TO MY COMPLAINTTHE THINGS THAT THE SALESMAN SAID WERE NOT ON THE CONTRACT
WHICH I REFUSED TO SIGN THE CONTRACT AND THE COMPANY LOGO SAYS THAT EVERY PHONE CALL THAT COMES IN WE RECORDi ASKED THE SUPERVISOR TO LISTEN TO THE PHONE CALL AND TELL ME WHY THE SALESMAN LIED ABOUT THE FREE FIRST MONTH AND OTHER ITEMS THAT HE STATED

My husband and I moved from Maryland to North CarolinaWe were told we could fit everything into one podWe ended up needing two at twice the expense expectedWhen the first pod was delivered, all of the items in the pod had shifted, destroying several itemsWe did not pack it but hired their recommended packing serviceThe second pod was delivered several weeks later and several items in that one were destroyedAgain, we did not pack it but hired their companyThe second pod also could not be opened and when I called customer service I was informed it would cost me $to fix their faulty equipmentI was also told that all pods are stored so the items won't shiftThis obviously is falseI felt very cheated by this company