Poe Construction & Roofing

We began a bathroom remodel for Mrs [redacted] at the beginning of December The majority of the work being completed was in accordance to an insurance claim Mrs [redacted] had filed, for damage to her bathroom due to water damageWe took full responsibility for the drain line backup that overflowed the toilet and damaged the carpet in the hallway outside the master bath and immediately paid to have the drain uncloggedAs stated in Mrs [redacted] complaint, we then brought our drying equipment to the job to complete the drying processWe also did (in a gesture of good faith) agree to pay to replace the carpet that was damaged, despite the fact that Mrs [redacted] was already going to replace it and had already purchased new laminate flooring before the drain backup had occurredDuring the remodel process Mrs [redacted] decided to modify the scope of work in comparison to the insurance scope and upgrade some itemsSome of these items involved "special order" materials that contributed to the delay of the projectRegardless of any cause of delay in the project, contractors don't pay for homeowners to stay in hotelsHowever, Mrs [redacted] 's homeowners insurance company does and had already agreed to pay for a number of days, with the understanding that more time would be neededWe have had homeowners displaced for six months due to a house fire and their insurance pays for their food and lodgingWhen Mrs [redacted] moved back in she requested that we hire [redacted] to finish the jobAgain, in a gesture of good faith we agreedEverything was moving along fine until Mr [redacted] asked for a drawAt that time we had only received $5,from Mrs [redacted] and had completed almost $11,worth of work on her bathroom Mrs [redacted] also had an outstanding balance due to Poe Construction in the amount of $1,for her roof replacement that we had finished over a two months agoBetween the past due amount of $1,and exhausting the initial $5,draw, we told Mrs [redacted] we needed more money to continue the projectWe requested that Mrs [redacted] meet at our office to sit down and go over what was owed so we could move forwardA time was set to meet and Mrs [redacted] agreed but later changed her mind and instead filed a complaint with the Revdex.comSince the initial complaint, both Poe Construction and Mrs [redacted] have retained council on this matterAdditionally, Poe Construction had filed a mechanics lien on Mrs [redacted] property in the amount of $1,

This letter is in response to complaint # [redacted] We have been trying to work with Mrs [redacted] to address the issues mentioned in her complaint We requested to meet on site with her insurance company several times, in hopes they could act as a mediator to address concerns about scope, credits etc After each meeting we we're in agreement with her insurance company as to the scope of work and had properly accounted for each line itemAny work from the original scope deemed not necessary to bring her trailer back to a pre-loss condition was accounted for and credited to her accountMr.s [redacted] chose to use the credits to have some additional work done and upgrade other itemsAfter our last meeting at the property Mrs***'s trailer had water, power, and air conditioning and was completely livableThere were only a few punch list items that needed completingSince that time Mrs [redacted] has turned away our workers and will not let us back on the propertyMrs [redacted] also has a substantial outstanding balance for all the work performed to date Poe Construction successfully completes hundreds of construction projects every year and we strive to please all of our customersWe are regretfully at ends with Mrs [redacted] at this point since she will no longer allow us to help herShould Mrs [redacted] decide she would like contact us to resolve her issues we will we will gladly work with her to come to a resolution Regards, [redacted]

The first I have heard from Mrs [redacted] was the week of March Mrs [redacted] called inquiring about an unpaid balance for materials from one of our material suppliers as well as a final invoice for her roof replacementWe had a friendly conversation and I told her I would investigate her file and get back to herAfter checking the books I found that her material bill was actually paid last year on Nov I then looked into her concern about a final inspection and monies due back to her for work other than the roof portion of her insurance claimAfter speaking with one of my project managers who had been handling her file, I was informed that we have been working on getting her insurance company to properly cover the severe mold damage caused by her roof that had been leaking for a long period of timeThe water damage is severe enough that there are holes in her ceilings and black mold has grown on the ceilings and inside the wall cavitiesMrs [redacted] apparently agreed to a "settlement" with her insurance company that released them of their obligation to properly cover her loss while allowing them to exempt themselves from actually agreeing to cover the claimThe end result is that Mrs [redacted] is left grossly underpaid to repair the mold damage at her home and we are regretfully unable to assist her any more in the processWe have no issue honoring Mrs [redacted] 's request to be refunded for the remaining money left over after her roof replacement and have acquired the final inspection and closed out her fileWe will be issuing Mrs [redacted] copies of her inspection and her final invoice as well as refunding her the remaining monies.Regards, [redacted] ***Poe Construction & Roofing

Company's response below: Hi ***The first time I heard from Mr [redacted] was right before Christmas He had apparently been trying to contact us for a few weeks to no availWe had moved into a new office at the beginning of December and had no phone or internet for over two weeksIt wasn't until the third week of December that I first heard from Mr [redacted] and learned that there was an unpaid balance on his accountSince we were closing for Christmas, I asked him to please give us until the new year to resolve the issue with his account and gave him my word that it would be taken care of as soon as we were open again after the new yearOnce re-opening after the new year, we paid the outstanding balance on Mr***'s account and informed him that we had done so and asked him to please respond to the Revdex.com accordinglyMr [redacted] agreed but wanted to wait until he received a copy of the recorded, satisfied lien from the county until he removed the complaintWe recorded the satisfaction ourselves and sent it to himSince then, we have had a hard time getting in touch with Mr [redacted] to confirm he received itWe do not believe Mr [redacted] has been avoiding us in any way, just that we have been playing "phone tag"I however just get off the phone with him and confirmed he did receive the recorded satisfaction and he agreed to report the complaint as resolved and or remove it all togetherPlease let me know if you need any additional information.Thank you, [redacted] ***Poe Construction & Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: From: *** *** ***>Date: Wed, Jun 10, at 1:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: *** ***>We received the email about them fixing the roof but they have not completed the inside spot fix from the leak yet. Have a great day,***
Regards,
*** ***

This letter is in response to complaint #[redacted]. We have been trying to work with Mrs. [redacted] to address the issues mentioned in her complaint.  We requested to meet on site with her insurance company several times, in hopes they could act as a mediator to address concerns about scope,...

credits etc.  After each meeting we we're in agreement with her insurance company as to the scope of work and had properly accounted for each line item. Any work from the original scope deemed not necessary to bring her trailer back to a pre-loss condition was accounted for and credited to her account. Mr.s [redacted] chose to use the credits to have some additional work done and upgrade other items. After our last meeting at the property Mrs. [redacted]'s trailer had water, power, and air conditioning and was completely livable. There were only a few punch list items that needed completing. Since that time Mrs. [redacted] has turned away our workers and will not let us back on the property. Mrs. [redacted] also has a substantial outstanding balance for all the work performed to date. 
 
Poe Construction successfully completes hundreds of construction projects every year and we strive to please all of our customers. We are regretfully at ends with Mrs. [redacted] at this point since she will no longer allow us to help her. Should Mrs. [redacted] decide she would like contact us to resolve her issues we will we will gladly work with her to come to a resolution.
 
Regards,
 
[redacted] [redacted]

Company's response below: Hi [redacted]The first time I heard from Mr. [redacted] was right before Christmas.  He had apparently been trying to contact us for a few weeks to no avail. We had moved into a new office at the beginning of December and had no phone or internet for over two weeks. It...

wasn't until the third week of December that I first heard from Mr [redacted] and learned that there was an unpaid balance on his account. Since we were closing for Christmas, I asked him to please give us until the new year to resolve the issue with his account and gave him my word that it would be taken care of as soon as we were open again after the new year. Once re-opening after the new year, we paid the outstanding balance on Mr. [redacted]'s account and informed him that we had done so and asked him to please respond to the Revdex.com accordingly. Mr [redacted] agreed but wanted to wait until he received a copy of the recorded, satisfied lien from the county until he removed the complaint. We recorded the satisfaction ourselves and sent it to him. Since then, we have had a hard time getting in touch with Mr. [redacted] to confirm he received it. We do not believe Mr. [redacted] has been avoiding us in any way, just that we have been playing "phone tag". I however just get off the phone with him and confirmed he did receive the recorded satisfaction and he agreed to report the complaint as resolved and or remove it all together. Please let me know if you need any additional information.Thank you,[redacted]Poe Construction & Roofing

The first I have heard from Mrs [redacted] was the week of March 21 2015. Mrs [redacted] called inquiring about an unpaid balance for materials from one of our material suppliers as well as a final invoice for her roof replacement. We had a friendly conversation and I told her I would investigate her file...

and get back to her. After checking the books I found that her material bill was actually paid last year on Nov 25 2014.  I then looked into her concern about a final inspection and monies due back to her for work other than the roof portion of her insurance claim. After speaking with one of my project managers who had been handling her file, I was informed that we have been working on getting her insurance company to properly cover the severe mold damage caused by her roof that had been leaking for a long period of time. The water damage is severe enough that there are holes in her ceilings and black mold has grown on the ceilings and inside the wall cavities. Mrs. [redacted] apparently agreed to a "settlement" with her insurance company that released them of their obligation to properly cover her loss while allowing them to exempt themselves from actually agreeing to cover the claim. The end result is that Mrs. [redacted] is left grossly underpaid to repair the mold damage at her home and we are regretfully unable to assist her any more in the process. We have no issue honoring Mrs. [redacted]'s request to be refunded for the remaining money left over after her roof replacement and have acquired the final inspection and closed out her file. We will be issuing Mrs. [redacted] copies of her inspection and her final invoice as well as refunding her the remaining monies.Regards,[redacted]Poe Construction & Roofing

We began a bathroom remodel for Mrs. [redacted] at the beginning of December 2014. The majority of the work being completed was in accordance to an insurance claim Mrs. [redacted] had filed, for damage to her bathroom due to water damage. We took full responsibility for the drain line backup that overflowed...

the toilet and damaged the carpet in the hallway outside the master bath and immediately paid to have the drain unclogged. As stated in Mrs. [redacted] complaint, we then brought our drying equipment to the job to complete the drying process. We also did (in a gesture of good faith) agree to pay to replace the carpet that was damaged, despite the fact that Mrs. [redacted] was already going to replace it and had already purchased new laminate flooring before the drain backup had occurred. During the remodel process Mrs. [redacted] decided to modify the scope of work in comparison to the insurance scope and upgrade some items. Some of these items involved "special order" materials that contributed to the delay of the project. Regardless of any cause of delay in the project, contractors don't pay for homeowners to stay in hotels. However, Mrs. [redacted]'s homeowners insurance company does and had already agreed to pay for a number of days, with the understanding that more time would be needed. We have had homeowners displaced for six months due to a house fire and their insurance pays for their food and lodging. When Mrs. [redacted] moved back in she requested that we hire [redacted] to finish the job. Again, in a gesture of good faith we agreed. Everything was moving along fine until Mr. [redacted] asked for a draw. At that time we had only received $5,100 from Mrs. [redacted] and had completed almost $11,000 worth of work on her bathroom.   Mrs. [redacted] also had an outstanding balance due to Poe Construction in the amount of $1,950 for her roof replacement that we had finished over a two months ago. Between the past due amount of $1,950 and exhausting the initial $5,100 draw, we told Mrs. [redacted] we needed more money to continue the project. We requested that Mrs. [redacted] meet at our office to sit down and go over what was owed so we could move forward. A time was set to meet and Mrs. [redacted] agreed but later changed her mind and instead filed a complaint with the Revdex.com. Since the initial complaint, both Poe Construction and Mrs. [redacted] have retained council on this matter. Additionally, Poe Construction had filed a mechanics lien on Mrs. [redacted] property in the amount of $1,950.00

Company's response below:Subject: [redacted]From: <[redacted]>Date: Mon, June 01, 2015 10:27 amTo: [redacted]This email is in response to complaint #[redacted]We moved into a new facility in December of last year and acquired a new phone system with new phone numbers, as well as an...

improved website to handle the larger number of online payments and sales calls. Why Mr. [redacted] was unable to get in touch with us is perplexing, however as soon as we received the Revdex.com notification, we contacted him immediately. We have since taken care of his warranty request.[redacted]Poe Construction & Roofing[redacted]