Initial Business Response /* (1000, 5, 2015/09/14) */
Hi ***,
Looks like you contacted Amazon on Sep 7th 8:pm about the band and we sent an email replied the next day at 6:38AM and then again another email to apologize for the delay with additional discount to the productWe are
not sure if you received those or not but the case was sent out via USPS the same week with tracking # XXXXXXXXXXXXXXXXXXXXXXYou should receive it this weekAgain we sincerely apologize for the frustration it has caused youWe know customers only go to Revdex.com when they feel like they are not being heard or ignored and it was in no way our intention to do that
Initial Business Response /* (1000, 5, 2014/08/15) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@poeticcases.com
The consumer doesn't seem to be able to receive our email response via gmail. I can understand the frustration as we look into the matter. ...
Payment was never received , please see attached image for payment still pending. Please also see attached our dated response in the past. we tried to locate customer for transaction info via email with a different server along with our phone #.X-XXX-XXX-XXXX. We are committed to resolve this issue for the consumer ASAP.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
I've opened a complaint about poetic cases inc. case# XXXXXXXX And they contacted me today to confirm the order recipt, I'll contact you when I'll have more information.
Thanks for your help,
[redacted].
Initial Business Response /* (1000, 5, 2015/09/14) */
Hi ***,
Looks like you contacted Amazon on Sep 7th 8:pm about the band and we sent an email replied the next day at 6:38AM and then again another email to apologize for the delay with additional discount to the productWe are
not sure if you received those or not but the case was sent out via USPS the same week with tracking # XXXXXXXXXXXXXXXXXXXXXXYou should receive it this weekAgain we sincerely apologize for the frustration it has caused youWe know customers only go to Revdex.com when they feel like they are not being heard or ignored and it was in no way our intention to do that
Initial Business Response /* (1000, 5, 2014/08/15) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@poeticcases.com
The consumer doesn't seem to be able to receive our email response via gmail. I can understand the frustration as we look into the matter. ...
Payment was never received , please see attached image for payment still pending. Please also see attached our dated response in the past. we tried to locate customer for transaction info via email with a different server along with our phone #.X-XXX-XXX-XXXX. We are committed to resolve this issue for the consumer ASAP.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
I've opened a complaint about poetic cases inc. case# XXXXXXXX And they contacted me today to confirm the order recipt, I'll contact you when I'll have more information.
Thanks for your help,
[redacted].