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Pohanka Acura

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Pohanka Acura Reviews (41)

Review: I just bought Acura MDX recently and feel deceived by them. Paid twice as much as what they sent me on a flyer for their summer sales event which started in June. I bought my car June 3rd, and their General Sales Manager, [redacted] tried to tell me if I got flyer before I bought the car, he would honor it but since I got the car before I got the flyer, he would not. Keep in mind the sales event started in June, my car was bought on June 3rd. Now you know why I feel ripped off. The sales incentives was $6195 and the trade in $12,255 check they sent me and only gave me $4600 for my trade in.Desired Settlement: Check for at least the promotional incentive of $6195 & proper trade in value difference of $2100; for my car in great condition for its mileage because my car was purchased during their incentive time frame.

Business

Response:

[redacted]. [redacted] did purchase a new MDX from us on June 3rd. [redacted]. [redacted] did speak with me regarding a flyer she received after her purchase. At no time during our conversation was [redacted]. [redacted] told that if she had gotten the flyer before her purchase I would honor it. I explained to [redacted]. [redacted] that the vehicle in the advertisement was a base model MDX AWD and was heavily discounted because it was not in high demand like the MDX AWD Tech model that she purchased. The flyer also had a estimated offer for her vehicle of "up to $12,155". That dollar amount is an estimate and does not factor in the 184,511 miles the vehicle had on it when it was traded. I tried to explain this to [redacted]. [redacted] on the telephone but she was very upset. What I did tell [redacted]. [redacted] regarding the flyer was that if she had received it before her purchase and brought it in I would have explained everything to her exactly the same way and she would have had the option to accept the explanation and move forward with the purchase or decide not to move forward. That was obviously no longer an option. Pohanka Acura's position on this matter is that, while it is unfortunate that she is not happy with the agreement that she made and the contract she signed on June 3rd, there is nothing in the flyer she received that would have altered that contract and therefore Pohanka Acura will not be offering any compensation.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

You did tell me exactly what I said you said. The summer sales event started on June 1st. I bought my car June 3rd, you should have honored the flyer. In regards to my mileage, Pohanka had been only ONE servicing my Mdx for 9 years, you know my mileage! I can just give you my name and you can look up all my years of servicing and loyalty to Pohanka. And see my mileage! The voucher came directly from Pohanka no other dealership who wouldn't know my mileage! Don't say that the flyer didn't include in my mileage? Then why send that deceiving flyer?

Beyond that flyer, you do not mention the $6195 incentives letter I received as well! Which was for the summer sales event that started June 1st. Once again, I bought my car June 3rd! Why would you not honor that letter?

Regards,

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Diagnostic Service, Auto Repair & Service

Address: 13911 Lee Jackson Hwy, Chantilly, Virginia, United States, 20151

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