Pohanka Automotive Group

November 27, 2015To Whom It May Concern,In regards to case ID ***, we are sorry to hear of *** ***' dissatisfactionHowever, I believe she is confused concerning what she paid and how she got thereAllow me to explain, ***
***' used (junkyard) transmission, installed in
had an extended warrantyAs she stated, the warranty had expiredHer options were limited to paying 100% of the repair she chose; another used transmission assembly, a remanufactured transmission assembly, or a rebuilt transmission assemblyThere are no new transmission assemblies available for sale due to the age of her vehicleIn consideration of *** ***' prior history and loyalty (buying a new CRV from us), MrRalph D*** (our service manager) contacted the manufacturers' district manager and requested "goodwill assistance" on her behalfI’m personally amazed MrD*** succeeded in convincing *** to assist as this is no easy task due to the vehicle's age and mileage*** ***'s case is far beyond any parameters I have ever presented in the years I’ve been in the car businessI am certain MrD*** had to wrestle to get such a generous offer for *** ***With that being said, *** *** received a remanufactured transmission from *** that comes with a year/36,mile warranty for around half price; All this on a year old vehicle with over 159,miles.*** *** *** *** MARLOW HEIGHTS, MARYLAND *** PHONE: ###-###-####

In regards to complaint # [redacted], I would like to say our issue has been 100% solved by the business mentioned. We were finally able to get through to them and our loan was set aside like we had hoped for. I would like to issue a sincere apology, if it's at all possible through this forum. If the...

complaint can be taken down or updated with a positive outcome status, I would greatly appreciate that. I truly was pleased with Mr. T[redacted] professionalism during our negotiation  process and mean no hard feeling towards him. [redacted]